Need Oracle Support

hi experts,
just a few general questions about getting Oracle Support. what if my company wants to get Oracle official support. I mean what is the way to get Oracle Support for the product we are using, for troubleshooting and any issues being faced. Shall my company have to pay extra for the support or is it okay if we buy a license for Oracle ? plz guide me in this regard.

http://www.oracle.com/support/index.html

Similar Messages

  • Need Info to access My Oracle support account

    Hi..
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    Actually ,I need to download some patches for Solaris Sparc 10u10 its very urgent .Pls help me
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    A CSI is a "Customer Support Identifier" so you need a support contract to get one, yes.
    You need to talk to your local sales rep to buy it, or, right on the support front page before you log in is a link to [url http://www.oracle.com/support/contact.html]Contact Support
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  • Finding the exact need in oracle support site

    Dear all,
    oracle support is very complex for finding the exact needs.
    suppose i want to download FMW 11gR2 version 11.1.2.0.0 Forms and Reports
    i am wonder how to search it and download it?
    kindly help.

    open a window with google--> write "download forms and report" --> open first link --> you got it.
    http://www.oracle.com/technetwork/developer-tools/forms/downloads/index.html
    If you are looking for a old version, you had to open a SR in MOS, but if you want the newest, in oracle website (downloads) you can find it easily.

  • Feed back needed about the Oracle support service request

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    email [email protected]

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  • Can SQL Developer be used for Oracle Support "HTML Output" Diag Scripts ?

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    I've tried runing the OTL_Diag.sql a couple of ways using SQL Developer. First, I opened the file from SQL Developer and using the Run Script functionality (F5) I executed the code that way. This method did give me an opportunity to input the necessary parms and it did create the 'start' of the HTML file on my (Windows) file system, but the script seemed to abort with a java error that indicated some sort of format error (sorry, I'm not a java person so I can't provide any more info, but I'll be glad to get the exact error message if anyone thinks that will help solve my issue).
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    Jeff
    Edited by: user13111861 on Jul 10, 2012 6:43 PM
    Edited by: user13111861 on Jul 10, 2012 7:51 PM

    >
    As a result, at this point in time my only available tool to run the OTL_Diag.sql script (provided by Oracle Support) is SQL Developer
    >
    Then you will have to edit the script, break it into pieces, execute each piece manually and save the output to feed into the next piece as required based on what the script is actually doing. Don't post the script or contents as that will likely violate your support agreement.
    As I already mentioned the script may be using syntax and/or commands that are simply not supported by sql*developer. One likely area is the script may be producing intermediate output scripts that are then processed by a later portion of the script. If that is the case then my suggestion to execute the pieces manually should work but you will need to do some trial-and-error to see.
    Even if you appear to be successful you will still have an issue when you communicate the results of your 'test' to Oracle support and they determine you didn't follow their instructions to use the proper tool.
    Sounds like your management is either ignorant or incompetent so I suggest you cover yourself by documentating the instructions from Oracle support and the direct orders you were given to disregard those instructions. No need to discuss that issue further but clearly there are resources available somewhere in the org that has the proper privileges or they wouldn't be able to maintain and support the database. If they want to pay for support they should heed their advice. Nuff said.

  • How To Simplify Knowledge Search On My Oracle Support (MOS) For WCI (ALUI)

    ****** Please feel free to post a reply to this thread if you've found the link provided here useful ******
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    Let Us Know How We're Doing
    Did an article help you resolve your issue and avoid having to log a service request?
    Was the article perfectly written and exactly what you needed?
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    SUPER userful.
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  • How do I add a new Support Identifier to My Oracle Support?

    I have one support identifier shown for my company.  I need add a second but the number is not recognized.  The number is correct.  Is it possible to have more than 1 in My Oracle Support?  Even if I delete the other identifier the new one I need to add is not found.
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  • Selling on Oracle support services

    Hi Everyone
    My name is Ajit. I'm new to this forum. Infact I'm new on the Oracle Technology. I've just joined a company which provides support services on Oracle technology. We focus on RDBMS right now and we are also an Oracle Partner.
    I'd like to know how do I develop myself in the field of Business Development for Oracle support services. I'd like to know which magazines, newsletters, websites, forums etc. I need to visit to serve my existing clients better and to generate new clients.
    Would really appreciate if you could help me on this one.
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    Ajit.

    Hi Kai.
    Thanks for clarifying the requirement and passing this on. I believe that you cannot currently add new warning messages to Fusion HCM SaaS.
    Adding a new validation and resulting pop-up message would require either (a) ADF adjustments in JDev and an app redeploy or (b) Application Composer to add an object trigger/groovy script. Obviously there is no backend development for Fusion SaaS and App Composer is available for CRM products currently. I couldn't find anyway the standard Page Composer could have the capability to add new validation logic to the UI.
    As you already mentioned in the other thread, if a validation and FND message already exists at that point, the text can be customized via the Manage Messages page in the FSM task.
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    Fusion Applications Developer Relations

  • How far does Oracle Support extend?

    Hi,
    I have a problem determining how far I am covered by oracle support in a particular circumstance. I intend to use the DMBS_LDAP package to connect to a CAS authentication server.
    1. Am I covered by Oracle Support in this scenario?
    2. If I am covered, to what extent?/what cover will be provided?
    Thanks,
    JIM

    JIM wrote:
    Justin and Billy, from what you have implied. Oracle will support their services to the nth degree, providing there is proof of bug.
    Obviously the do not support third party tools. However, Oracle will not refuse support on the issue if I am connecting to a non-oracle product, such as in the scenario I described.Almost. You also need to show that the bug in the Oracle s/w is not caused by a "3rd party" s/w or unsupported/non-certified configuration combinations.
    For example, last time I looked Oracle 11.2.x RAC was not certified for VMware. It is certified for OL5.x. So what happens regarding support when you run into a RAC error on OL5.x in a VMware VM? Had this discussion with an Oracle VP last year and he said along the lines of that support will be willing to assist, to the extent of certified o/s support, running on VMware - but should they suspect that virtualisation is the cause (or part of the problem), then one cannot expect support.
    So in your case - if you do a DBMS_LDAP search and that crash and burn, Oracle will support that if it is a bug. However if you tried a funky method outside the LDAP specs against a proprietary half-baked implementation of LDAP, then you are on your own.
    Anyway, that is my understanding of the issue...
    FWIW, been using DBMS_LDAP for some years now against Microsoft Active Directory (authentication and SSO integration, and dealing with escalations and so on that needs organigram data) - no issues. DBMS_LDAP works fine against AD in our case.

  • Problems Logging Into OTN/My Oracle Support

    Yesterday everything was fine.  Today when I log in with my preferred account through my company I am unable to log in but used an old personal account to get in.  I am also unable to log into My Oracle Support with my company account.  Since I can't get into support, how do I get someone to assist me with my problem.  I requested a password reset hours ago and have not received an email yet.  I do not have access to my personal email associated with this account at work.

    Per a rep from MOSC -
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  • Upgrade steps needed - Oracle 10g to Oracle 11g in RHEL 4

    Hello,
    Am in the process of upgrading oracle 10g with 10.1.4.3 IDM,10.1.0.5 DB and 10.1.4.2 portal version to Oracle 11g. Now I see that there are some compatibilities in the OS. I have RHEL 4 and when I check the compatibility guide I see that it is possible to install/upgrade the oracle to 11g. But am worried on the kernel and packages which is needed for Oracle 11g. If there is any step by step assistance on this please guide me. Also I have an another query can I upgrade the OS RHEL 4 to RHEL 5 and then Oracle 10g to Oracle 11g. Will I be seeing any issue after the OS upgrade with product upgrade. Kindly advise me.
    R/Ganesh

    This is all about libraries, some libraries between RHEL 4 and 5 had change and this may lead to malfunction of some products, cause they have been copiled using old libraries that doesn't exist now, even I think in the upgradres there are compatibility modes where let you keep old libraries, anyway seems a difficult thing to do. If you plan to move RHEL 4 to 5, I think this is your first step and then install again the Portal in the old version, and then make the upgrade, If you make this step by step, as firts install RHEL 5, install db, install portal, upgrade DB and finaly upgrade portal, would be easier. You may want to read the Master note for this upgrades in oracle Support 873751.1
    Greetings.

  • Want to know details of Oracle Support.

    Hi all,
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    Regards,
    Reshu

    You will find detailed info at My Oracle Support https://support.oracle.com in the "certifications" section.
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  • Harry, Why won't Portal Developers Support Oracle Support???

    I just got off the phone with Oracle support and the response is
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    Bob

    I'm using this procedure to list all my pages. For now I just
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    Create or Replace PROCEDURE SUPPORT.DUMP_PAGES
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    CURSOR page_cur IS
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    htp.p('call E:\support_dump\imp_page.bat ' ||
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  • Oracle support and compatibility with graphics cards

    I have been going through 2 weeks of hell getting any kind of meaningful information on Oracle linux 6.2 support for various graphics cards. I started with an ATI FireGl card that would not work with OEL 6.2. I am swapping that out in the seemingly futile hope that I can get an Nvidia GEFORCE 8800 to work. Either I am conducting my search using the wrong verbage(hard to imagine, but possible) or totally incompetant! I am here in one last desperate gamble that SOMEONE has gone through this pain before me. Maybe I am asking too much to be able to install 11GR2 on my server and still be able to use a Gnome desktop. Linux Mint worked perfectly with the ATI card, but alas, I could not install Oracle.
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  • Oracle Support SLA

    Hi,
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    Tom Cullen
    Senior DBA

    tcullen wrote:
    Hi Srini
    I have read this Note many times in the past. Why do I have to escalate my SR to a SEV 2 when it is not a SEV 2 issue? Why should I be honest and open an SR as a SEV 3 if it will never get worked on? My point is this process is broken and it needs to be fixed as Support is very expensive. I posted here as Support is not doing anything to fix this broken process.
    Thanks
    Tom CullenPl re- read that note again - escalation has nothing to do with the severity level of the SR.
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