Need to file a customer complaint with Corporate(Sony 4k TV)

Hello I am a very frustrated Sony customer I purchased a Sony Bravia 4K TV model # XBR-65X850b from best buy on March 29, 2015 since then the TV has had issues 1. The color I'd faded and looks washed out 2. I can't keep the TV connected to the Internet with either wired or wireless setup( and it's not my internet provider that's been ruled out). 3. The 3d is unwatchable ghosting is visible and it jumps into 3d without there being any 3d content on the screen. I can be watching regular TV and boom 3d will pop on. I called Sony to get this fixed and I keep getting the run around this TV is still under warranty but Sony doesn't want to help. I spent my hard earned money well over 2 thousand dollars for this set and you would think that something could be done. I received this email on July 16, 2015 that reads: Bryan Wilson, Sony appreciates your contact. Dear Bryan, Thank you for contacting Sony regarding your television repair, we have set a repair appointment for you on 07/22/2015 morning. Repair will be performed by our authorized service center HD Repair, the television will have to be in a serviceable position when technician arrives, please make sure the television is not wall mounted. In case you have any problem with the appointment you can contact them at 800-638-9682 and reference your case number: E61511913. Please feel free to contact us if you have further questions. Regards, Connie - C197 Sony Customer Experience TeamWe hope that the information provided has been helpful. If you have any questions, please do not hesitate to contact us via the following web page:http://esupport.sony.com/US/perl/support-contacts.plSincerely,Sony Support Then a week goes by and nothing. So I called the 800 number for HD repair and they tell me that Sony hasn't giving them the tracking number for parts needed and until they get the parts they will not send out a technician. HD repair also told me that if and when they get the parts in they will call me and schedule the appointment. Then another two weeks go by and the repair technician from my city who is suppose to fix my TV called me and ask me why is your repair still in my que for over a month he asked if I canceled my repair. I told him that the last I heard was Sony was ordering parts. The guy told me to call HD Reair and Sony and find out when the parts will be order because he has seen this happen too many times before where Sony will put customers repair off and not get their unit fixed and the warranty will expire and the customer will be left with a defective TV. So I called HD repair and still the same "Sony hasn't updated us on the tracking info for the parts". So I called Sony customer service to see if the parts was order and on the way but this guy keep me on hold for over an hour and gave me the number to call HD Repair again!!!!! What I just got off the line with them and they said you guys was the problem. So this goes on for another hour and he tell me that he has not tracking info and he has no other information to tell me other then the info I have in the email about my repair. So two hours and I get no where near getting my set fixed. So I asked the Tech that you had me on the phone for over 2hrs and you knew nothing about my case the whole time and he tells me "yes you are right Bryan I'm sorry". It's been over a month and nothing but the run around. This is the info the technical support guy gave me: From: JOSAFAT, DANIEL JAY VILLANUEVA
Sent: Friday, August 07, 2015 5:29 AM
To: [email protected]
Subject: Sony LinkHi Bryan,
Here is the link for your Sony TV parts number and Chat Support, just click the link:
http://146.215.230.18/release/MDSM/988860802_sm.pdf
https://esupport.sony.com/US/p/chat-gateway.pl?region_id=1
I'm very sorry for the 2 hour call!
Have a great day!
D-J
Sony Technical Support Tier 1
So I want to file a complaint and if nothing is done then I will contact Better Bussiness Bureu to get more info on how to go about this... Please help here is my email: [email protected]

Lilbigman76
Did you pay with a credit card? If so I would call and see if they have some sort of dispute resolution to help. I would also involve the retailer. They have better ways to deal with Sony than we do.
That is what I would do with such a new purchase. Many credit cards extend the warranty as well.
It is worth a shot.

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>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

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Follow Us on Twitter @VZWSupport

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If any got any idea or have already experienced that kind of strange thing, please tell me where could the problem be.
Thanks!

The file is opened manually with Adobe Reader directly on the customer's computer harddrive. (Right click on the file directly stored on the desktop. "Open with ..." and then select "Adobe Reader". The program showed on the top bar is Acrobat Reader and it's hard to mix it up as it's totally different from the "Preview" program on the Mac.)
If I opened it with Preview (on the Mac), it was even LESS buggy. While some options are not accessible in Preview (mainly those who use javascripts or adobe reader/acrobat only features), the visual that aren't working in Adobe Reader were working fine. Since some basic options aren't available in Preview, my customer needs to use it in Adobe Reader.
I can garanty that the problem is related to Adobe Reader and/or maybe background process that Adobe Reader uses (for exemple : Java, C++, etc.)
I asked around to know if someone have already experienced this issue and if they have found a way to repair it without doing a full reinstall of every kind of process that Adobe Reader uses.
Also, if I'm doing a clean up for a restoration of Adobe Reader, is there any other program to reinstall then Adobe Reader and Java?

Filing a complaint with Verizon regarding a customer who is harassing me

I am looking for the correct(and best) way to file a complaint with Verizon regarding a customer of theirs who is sending me harassing emails, attacking my website from his home.
I do know his IP address and I know that he is a Verizon customer.
Any direction would be greatly appreciated.
thanks.

Log into your Verizon account. At the bottom of the page you will see contact us. Click on that, but you can't send an e-mail. You have to send your complaint via US mail. They will give you the address. I know it is ridiculous but there is no e-mail address to address your problem.
Hope this helps!

File your Complaints with the FTC and FCC!

I have filed complaints with the FCC and the FTC online. Verizon has been deceptive in implementing the new policy change regarding unlimited data. Verizon needs to be above board with this issue and stop trying to trick everyone who assumes they are "grandfathered in" with their unlimited data. File your complaints today!

What has been deceptive about it? If you purchase a subsidized phone, you will lose your unlimited data. If you migrate to the Share Everything plan, you will lose your unlimited data.
Seems to be pretty straight forward.
If you continue on your current plan with the same phone, you ARE grandfathered in and will continue to get your unlimited data. If you purchase a new phone at full retail or activate a phone from another source, you ARE grandfathered in and will continue to get your unlimited data. Both of these could change in the future, though. Contrary to popular belief, being grandfathered in does not mean FOREVER. As of right now, this is the case, though.

Help needed in URM German translation override with XLF file translation

I have a problem in URM 11.1.1.3 German translation override through a custom component.
I have a OOTB German context localization ww_strings.xlf file present in <oracle middleware home>/ucm/idc/components/Localization/lang/de in URM with a translation entry as
<trans-unit id="wwWarehouse@002frm">
<source>Warehouse</source>
<target>Warehouse</target>
</trans-unit>
The Warehouse storage type name is referring to the key 'wwWarehouse' and so i see 'Warehouse' as name in the storage pages.
when i am overriding this entry key using a custom component with the following entry it does not work and the original translation is shown in the page.
<@de.wwWarehouse=Archiv@>
I have checked that the loadOrder is not the issue here and issue is the presence of @002frm keyword.The entry <@de.wwWarehouse@002frm=Archiv@> also does not work
Any Idea how can i override the translation key.
Any help would be greatly appreciated.
Thanks
Ayaskant

Are you trying to translate a BI report, or the string in the web interface?
I have to ask first:
- Have you enabled the German locale for Content Server?
- In your user profile, have you selected German?
Assuming both answers are yes...
I wouldn't worry about the XLF/XLIFF file if you are changing the caption in a report - provided the caption can even be translated in the report. URM does some black-magic translation for "certain" select strings in reports. Not sure "Warehouse" is one of them, though.
I'd avoid trying the <@lang_code.string@> route -- sometimes it works, sometimes not. In your custom component, create a folder structure like "resources/lang/de/ww_strings.htm", and put <@wwWarehouse=Archiv@> in that file.

Need to file a customer complaint with Corporate(Sony 4k TV)

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