Need to reinstall system software but App Store says "downloaded."

I have been waiting for an answer from Apple support, in vain. Does anyone here know how to reinstall the system software if you don't have the disks, and the App Store says "downloaded?"
Or do I have to wait until Apple somehow wakes up and resets my purchase?
I wish they had sent me disks.. Sigh.

There are no longer any system disks, everything is downloadable now. The installer deletes itself after a successful install, so you need to save a copy before using it.
If you need to reinstall OS X you now use OS X Recovery.
http://support.apple.com/kb/HT4718
If you need to upgrade another Mac you own, then log into the Mac App Store on that Mac and download the installer to that Mac from the Purchases pane.

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