Network connection was reset??!?!?!?!?!?

suddenly having problens purchasinf anything from itunes and get the above message - anyone got any ideas? thanks

I had the same issue. Today I couldn't even open the iTunes store. I set up a support call and no sooner had I hit the button than the phone rang. After spending half an hour troubleshooting which included resetting Safari, I think we hit upon a solution. The tech had me move the iTunes preferences file to the desktop. When I reopened iTunes it recreated the file and everything seems to work fine now. The file is located at: user/library/preferences/com.apple.iTunes.plist. Don't delete it until you're sure the new one works. You'll have to walk through your iTunes preferences and reset a few things to the way they were before, but it's relatively painless. Good luck.

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Hi, I am trying to update an iPhone 4 from iOS 4.3.3 to iOS 7.0.4, and every time I try to update it comes up with an error message saying that there was a problem because the network connection was reset. Is there any way I can get past this and update?

The full message said:
There was a problem downloading the software for the iPhone "Judy's iPhone 4". The network connection was reset.
Make sure your network settings are correct and your network connection is active, or try again later.
I am trying to update the iPhone for my grandmother, Judy, as I am leaving for Paris on Wednesday night and we want to have Facetime installed on her iPhone before then, so we can stay in contact with each other. It is the simplest way for this to happen but the program simply will not allow me to update her iPhone.
Is there any way to get past this error and update her iPhone? Any help will be greatly appreciated.

Dear Jody..jone5
Good for you that can't update your iphone because I did it and my iphone dosen't work for example I can't download any app like Wecaht or Twitter..
Goodluck
Atousa

ITunes Store Error Message: "network connection was reset"

I've been having trouble connecting to the iTunes Store since Dec. 25, 2006. The last time I was able to connect to the site was Jan. 2, 2007!
The error message that I have been receiving is: "iTunes could not connect to the iTunes Store. The network connection was reset."
Here are the troubleshooting issues that I have already performed.
1) Ensured that my internet connection was active.
2) Checked to make sure Windows XP Service Pack Updates were compatible. No problems with the firewall detected.
3) Have the latest version (7.02.16) of iTunes.
4) iPod software is up to date.
5) Ran iTunes diagnostics which states:
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
The network connection was reset.
Connection attempt to iTunes Store was unsuccessful.
The network connection was reset.
Secure connection attempt to iTunes Store was successful.
Does anyone have this problem? Can anyone recommend a solution that worked for them?
Sony Windows XP

PS: I also went into Internet Explorer...
Selected Tools, selected Internet options, then selected Advanced Tab
Then I looked for the security section and made sure that SSL 2.0 was selected.
I was still unable to access iTunes Store.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'.

When trying to log on to the iTunes store I get the message 'We could not complete your iTunes store request. The network connection was reset'. I can access my account on a different PC but not my own. Can you advise me as to what I should do please?

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

Cannot connect to the iTunes store. The network connection was reset.

My iTunes has been messed up since August 17th. I am getting the error message; "Cannot connect to the iTunes Store. The network connection was reset. Make sure your network connection is active and try again." I am having no issues connecting to the internet or even receiving my podcasts. It just won't download my TV shows or let me shop. I have contacted Hewlett Pack. about this and iTunes/apple. No one seems to have an answer for me. I have disabled my firewalls, norton, done msconfig, allowed iTunes, everything. I am very frustrated and so are others that seem to be having this same problem. We need a genius!! Please help!

I suspect a location-driven problem here. I live in SHanghai, China - as does the poster above! I have this problem on three different computers using three different ISPs.
Anybody got a suggestion? Tried firewalls, turning off virus production, reinstalling iTunes, putting phobos.apple.com and such in the permitted list, all sorts of stuff, to no avail. And Apple help support just bounces me around - I've interacted via email with three people, finally graduated to a real person, and they sent me back to email when the usual "reboot your machine and reinstall iTunes, then turn off virus protection" didn't work.
Bill Parr
[email protected]

ITunes store will not update my apps: "The network connection was reset."

Why can't I update my apps as usual? I suddenly keep getting the message "There was a problem downloading [name of application]. The network connection was reset."

De nada amigo.
Thank You for extending the courtesy of awarding points to comments that are helpful or provide answers in the Apple Support Communities, as this is not mandatory, but it is much appreciated!

Network connection was reset store does not connect

there was a change of dns server for my iTunes store and not go over the followingmessage: network connection was reset store does not connect, what can I do to fix it my pc is an xp professional.

Do you have Norton AntiVirus? It could be that Norton is blocking iTunes from working because it considers iTunes a virus. If you think this is the problem, only uninstall Norton if you have your account information or if you are willing to buy a different AntiVirus program.

Network Connection was Reset Error

Tried to sign into iTunes Store and received the following message. "We could not complete your iTunes Store request. The network connection was RESET! What is the problem. I am using Windows 7 and everthing else is working fine Internet service etc.
Hope someone can help!

The internet connection is not propaly setup on your iTunes app, DO NOT change the settings unless you know what your doing. Also, is this a one time or does it happen permentally, because if it happens permentally then you will need to re-install iTunes
Apoligises for my spelling

Itunes says that my network connection was reset how do I fix it?

So I can get Itunes to open but when I try and connect to the store it says your network connection was reset please make sure you're network connection is active and try again. But me r my brother can get it to work. what can we do?

Hello courtneyfromcan,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Troubleshoot issues in Windows
If you haven't been able to connect to the iTunes Store for more than a day (and other customers on our discussion boards aren't experiencing similar issues) a software or Internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Find out which ports and servers need to be allowed for iTunes Store access.
Update iTunes to the latest version.
If iTunes Store appears empty and only displays the message iTunes Store, follow these steps.
Try the steps to troubleshoot iTunes Store connectivity in Windows.
As with all firewalls not manufactured by Apple, you may need to configure Windows Firewall to allow iTunes to access the iTunes Store. Follow these steps for Windows XP, Windows Vista, and Windows 7.
Try disabling any proxies built-in to Wndows. You should avoid proxies because they can cause issues.
If you're receiving a specific error message, follow these steps.
If the issue still persists, contact your Internet service provider and confirm that these ports and servers are enabled over your network.
Best of luck,
Mario

TS1368 When I try to connect to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset."

When I try to connect my newly restored iPhone 4 with iOS 7 on it to iTunes, it doesn't work and tells me "We could not complete your iTunes Store request. The network connection was reset." My network connection is working perfectly fine.

Hello donnafromwakefield,
The article linked below details steps that can help restore your computer's ability to connect to the iTunes Store.
Can't connect to the iTunes Store
http://support.apple.com/en-us/TS1368
Cheers,
Allen

We could not complete your itunes store request. the network connection was reset.

When I try to play the movie I rented it says this: "We could not complete your itunes store request. The network connection was reset. Make sure your network connection is active and please try again." My connection is fine, how do I fix this?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

TS1424 everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is f

everytime i try to download an app from itunes, or to 'view all' the apps listed, the error says; 'We could not complete your iTunes Store reuest. The network connection was reset' I used both my desktop and laptop both on Windows 7 Pro, & net is fine. please help. is there soemthing wrong with apple store temporarily?

The latest message is: 'We could not complete your iTunes Store request. The network connection was reset.'
In between, I got a messge about verifying my payment method. When I tried to submit the details, I kept getting a mmessage stating that my payment method was declined (my card is not near it's expiration date, and works fine).
Argh!

Error message we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active

Can Anyone help with this message which occurs when I am trying to update my iMatch, it says "gathering information about your library" & then after a few mins when the progress band gets almost to the end, I get the message "we could not complete your itunes store request. The network connection was reset. Make sure your network connection is active & try again"
Support has told me that its a problem with my connection, but I disagree, how come I can download countless songs from iTunes without ever getting this message, I think they are bullsh***g me to get rid of me.
I have even followed their advice & totally disabled all my antivirus, adwatch & firewall software & it still does it.
Can anyone help with this

Hi mate, well I really dont know why but last night it started to work out of the blue, you might want to check yours again as they may have fixed a bug??
I did absoultely nothing different yesterday to make it start working, I had previously disabled all my antivirus, firewall, anti tracker etc etc & it didnt sort it.
The only thing that happened yesterday was my laptop went dead flat & I had to a reboot (dont choose System Resume, which I normally do) I chose the other option in error & had to wait nearly an hour whilst my PC "repaired files etc" & it also downloaded a load of updates (had that message "dont power off, as updates are in progress")
I really dont know if that sorted the issue or Apple fixed the bug yesterday but its working.
Good luck

HT201210 Trying to restore ipod and keep on getting error message: the ipod software update server could not be contacted. the network connection was reset

Hello can someone please help? Trying to restore ipod and I keep on getting error message: The IPod software update server could not be contacted. The network connection was reset. Make sure your network is active and try again.

Try:
- Powering off and then back on your router.
- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server
- Change the DNS to either Google's or Open DNS servers
Public DNS — Google Developers
OpenDNS IP Addresses
- Try on another computer/network
- Wait if it is an Apple problem

I am having trouble downloading an iTunes movie. It repeatedly quits and gives me an error message that my network connection was reset. Any suggestions?

I am having trouble downloading an iTunes movie. It repeatedly quits and gives me an error message that my network connection was reset. Any suggestions?

Hello sudsy71,
The article linked below provides some useful troubleshooting steps that can help resolve this error.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
Cheers,
Allen

Err 3253 Network Connection was reset - Detailed description

I have iTunes 12.1.0.71. I am using Windows 7 on a PC. For the past 3 days I have tried re-downloading several items from iTunes Store. Apps, music, etc. While doing so, I am able to get a few but then all of the sudden I get the error 3253 - Your network connection was reset. As soon as I get the error, I can no longer get iTunes to download anything else for the rest of the night. Now... here comes the good part. As soon as midnight rolls around--poof! Everything starts working again.
First I thought it was my ISP but I talked with them for over an hour and they swear they do not block iTunes traffic for any reason. By the way my internet never goes down. I can browse the web, use Netflix, etc. all while iTunes doesn't download.
During my investigation, I found several reports of this error. Every work around attempt fails. I have tried the OpenDNS. It doesn't fix it. I've tried the Google DNS. I've tried turning off simultaneous downloads. NOTHING WORKS.
Now here is the BEST part. I run a diagnostics check in iTunes for Network Connectivity. It fails when I run it because it says iTunes is not enabled in my firewall.
But guess what. IT IS enabled.
Now, check this... As I said before, this has happened for 3 days straight. It stops working while I'm downloading things and then at midnight--poof, it starts working again. Well when it starts working... I still fail these tests! What good are the diagnostics if they don't even tell you correct information?
I need this fixed. I am an avid iTunes user. I love the product. But this is a huge let down! Apparently I'm not the only person who's had this either. Looks like this same error has been happening since 06 for various reason. I welcome options to try but don't tell me the same ones I have listed. Also, please don't say it's my ISP or that I have some sort of data cap or bandwidth limit or iTunes is being blocked by my ISP. I've checked and verified. None of these are true. It has to be on something else. Oh yeah... and my wife uses a Mac. The problem effects her too at the same time as me. Except she gets the 3259 error which is a network time out.

Hello bryanfromdelphos,
Welcome to the Apple Support Communities!
I understand that you are receiving error 3253 while downloading from iTunes and have already tried a wide range of good troubleshooting steps. In this situation, if you have not done so already, I would suggest following the troubleshooting steps outlined in the attached article.
iTunes: Advanced iTunes Store troubleshooting - Apple Support
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Have a great day,
Joe

Network connection was reset??!?!?!?!?!?

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