NETWORK down all day so far in SE TN - Cleveland?

I have no network, 3G (4G never worked here) since 6:00 AM today....what's up? Of course the bill at end of the month will not reflect that

Joyverizon- Let's get your phone back on track. When did the issue with the mobile data begin? Have there been any recent changes on your phone? What is the make and model of your device? Please share details so we can assist. EmmaM_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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HT4864 iCloud has been down all day!!!!!!!!!!!!!!!! Periodic checks of status window keep pushing out the refresh time!

Icloud has been down all day! Periodic checkks of the status page keep pushing out the fix tiime!

Now you know how Blackberry owners felt after their multi day no-email problem last your.

Siri go down all day long! did not respond to any questions, always: "I'm really sorry about this, but i can't take any re questa right now. Please try again in a little while. "

Siri go down all day long! did not respond to any questions, always: "I'm really sorry about this, but i can't take any re questa right now. Please try again in a little while. " please help me!

very very thanks!!!

HT4864 After my iCloud was down all day, now it seems to be back on but I have no new emails??!! That's impossible just based on the ads etc I get a day. I'm annoyed enough that the system was down for me for over 12 hours, but lost emails??!!

Longest iCloud has ever been down, and I'm irritated enough it's not the first time...
In previous times, iCloud eventually restored and I got all emails sent to me during time down.
Today, after 12+ hours down, seemingly working but no new emails? That's impossible...
Where are they? Lost in cyberspace forever?
This is NOT OK!
Makes me want to switch my primary email away from iCloud.
It is highly inconvenient for me to be shut out of my emails all day.

Now you know how Blackberry owners felt after their multi day no-email problem last your.

Edge down all day in the DFW area? Down west of the Mississippi?

That's what I was told by an ATT guy with AAPL cust svc on a three way. Spent 1 1/2 hrs doing all kinds of troubleshooting before they confessed and told me what the real problem was! I do not like dishonesty, Steve J! Are you listening?

Have you trashed the prefs? See Replace Your Preferences

Internet usage(wifi or e/3g) or short time on stanby shuts down all network usage(texting,calling,internet) or requires phone restore?

itunes had been bugging me to update my software on the phone for about a week. On the day i was finally going to do it, the phone randomly shut down and restarted with the screen showing that the phone needed to be connected to itunes for some reason. i tried restarting the phone and resetting it, hoping the problem would go away, i didnt. When i connected to itunes on my computer, it said that an update was needed, but also the phone needed to be restored. when it was done, nothing was restored and i was left with a blank phone basiclly, not really a problem. The next day though, it shut down and came back up as a restore was needed again, and again, and again. For some reason now though, if i reset the phone while its on, turn it off, then back on, everything appears to be fine, though if i try to use the internet by wifi,3g, or e; it shuts all networks down on the phone. also while i have the phone just sitting by itself or when im just listening to music or something, the phone just shuts down and then comes back on as normal again, still not able to really use the internt though. Anyone have any ideas on this?

I understand how critical is to get emails while on our cellular network etymomel.
First I recommend removing your exchange server email completely, then power off and on to reset your device and then add email back. I also recommend to clear Data and Cache from your email application Menu>SystemSettings>Apps>All>EmailAccoutns(may be more than one)>ClearData/Cache as applicable. Keep us posted.
AntonioC_VZWSupport
Follow us on Twitter at www.twitter.com/VZWSupport

I have an iphone 2g unlocked for tmobile. For the past 2 years it has worked fine then out of no where I get this message "your selected cellular network is no longer available" and the service cuts in and out all day. It can't find tmobile on my phone?

I have an iphone 2g unlocked for tmobile. For the past 2 years it has worked fine then out of no where I get this message "your selected cellular network is no longer available" and the service cuts in and out all day. It can't find tmobile on my phone for some reason but for 2 years previous it could no problem? tmobile says it is a problem with my phone and not their service.
Any ideas what to do?

I would just explain that this just started happening, that nothing has changed on the phone, that it is an original iPhone and I wondered if they are implementing a change in coverage with their Edge network in my area.
If you restore your phone, you will be given an option to back up your phone at the beginning of the process (see step 6 here: http://support.apple.com/kb/HT1414). You will be given the option to restore to that backup at the end of the restore process. Your messages are stored in the backup so restoring to the backup will return the messages to your phone. Be sure to import your photos and videos to your computer (see http://support.apple.com/kb/HT4083) and back up your contacts somewhere before restoring your phone as these sometimesget lost in the restore process.

When shutting down all devices at days end is it advisable to pull the power plug daily on the Time Capsule.

When shutting down all devices at days end is it advisable to pull the power plug daily on the Time Capsule.

It is up to you to decide.
My opinion would be that if Apple wanted you to power down the Time Capsule on a regular basis, they would have included an "Off" switch, or a means to power off the Time Capsule from your computer.

My imac (intel core i5, OS 10.10.1) shuts down every night and will not "wake up" next morning -- it never used to do that -- if I hold down the start button more than twice for many seconds, then it will finally boot up and works fine all day – I've

my imac (intel core i5, OS 10.10.1) shuts down every night and will not "wake up" next morning -- it never used to do that -- if I hold down the start button more than twice for many seconds, then it will finally boot up and works fine all day – I’ve tried shutting it down and unplugging it, and that does not work -- I’ve run disk utilities checked permissions, and run anti-virus and get no adverse results – I cannot figure out what is different that causes this problem

From previous experience 3 indicates a shutdown initiated by the SMC (System Management Controller) — hardware responsible for many low-level functions including power, sleep, lights, and fan activity.
Try resetting it:
Power or other problems related to unexpected system sleep, shutdown, lights or fans call for an SMC reset. Read all the steps.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC for Mac Pro, Intel-based iMac, Intel-based Mac mini, or Intel-based Xserve
Shut down the computer.
Unplug the computer's power cord.
Wait fifteen seconds.
Attach the computer's power cord.
Wait five seconds, then press the power button to turn on the computer.

Siri has not worked all day due to network issues?

Siri response all day has been "I'm having trouble connecting to the network.

You posted in the iPad forum instead of the iPhone forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

G5 shuts down but runs all day long in Target mode

I have been having a problem with my G5 shutting down just after the star window. However in target mode the G5 runs all day and I can back up all my files. I even tried to install new system software, but it would shut down before it would finish.
What's causing this to shut down during start up... but keep running in Target mode? Bad memory? Bad card? etc.
Vic

I would run your Apple Hardware Test and see if it flags anything!
Cheers!
DALE

HT4910 Hi, i have an iPad4 and for the last two days it has been stuck with the iCloud Backup pop up. I cant click on OK or turn it off. It has been connected to a wifi network and left locked and plugged in all day. Any one got any ideas please?

Hi, i have an iPad4 and for the last two days it has been stuck with the iCloud Backup pop up. I cant click on OK or turn it off. It has been connected to a wifi network and left locked and plugged in all day. Any one got any ideas please?

Reset it by holding the power and home buttons at the same time until you see the Apple logo, then release.

HT1414 I am restoring a new iPad, using iCloud, with all my old iPads info, it is taking forever, all day and I'm still only an 8th of the way there. Is there any way to speed up all the game down loads or is there a way to re-organize my game icons manu

I am restoring a new iPad, iCloud, with my old iPads info, it has been downloading all day and it's only 2pages in on my game apps out of about 10 pages. Is there a way to speed this process, or is there a way to move my icons so that the games I want are at the beginning of the line as opposed to at the end because their name is alphabetically last

There is no way that I know of to speed up the download. Restoring from an iCloud backup will take as long as it takes in order to download all of your iPads contents. You commited to iCloud and now you have to wait until everything finishes downloading.
This relies on your WiFi connection speed, so unless you can speed that up, you just have to wait.

I have not been able to use Siri all day today

What's going on. "I'm having trouble connecting to the network" is all I get today. I read that there was a network outage the other day. What is going on? Anyone else having issues? I live in Dallas, TX. I hope Apple gets it together soon.

Siri is down again.

Multiple Gateway/Modem Reboots All Day Long

The gateway/modem is dropping phone calls and internet connection anywhere from 10-30 times a day. The modem is completely rebooting during these issues (meaning it's not just loss of signal ---the entire reboot/restart process happens).
It's totally at random. We can go up to six or seven hours with no interruptions OR we can get 15 reboots over one hour. It's at any time of day or night. Totally intermittent.
That means --- no help. No techs on the phone or at the house will escalate the problem because they aren't experiencing the issue for themselves. The techs who HAVE seen the issue replace the modem to fix it because of some reason and then leave...and the issue happens 30 minutes later.
At this point, we have had 5 techs out and 1 supervisor.
The signal is wonderful (and indeed when the modem isn't resetting, we get excellent speed and connection). The television and on-demand do not go out. This loss of connection and reset only affects the internet and phone as far as we can tell.
The wiring in the house is now new. There is 1 splitter which is now also new. It's also been bypassed to see if the issue fixes, and it does not. Random things in the box on the house have all been replaced. The line from the pole to our house is new. Meaning ---all these techs and supervisor have "verified" there is no issue from the pole to our modem.
I'm not sure why a line tech can't be sent out if it's "obviously" (their words) not an issue from the pole to our modem. It doesn't leave a lot of options other than the line to our pole unless I'm missing something.
Then again, today's tech showed me on his tablet some page that showed all the reboots from our modem just for today. So, how's it working if he could see it's obviously not?
Two modem replacements, rate codes fixed, blah blah blah.
Just hand them an incredibly stupid amount of money for no service or fixes I guess? I mean, I'm dealing with this because I WANT comcast. I don't want dish or direct. Google Fiber is being installed in my city, and I'd switch for that.....but I'm the only one fighting to keep comcast. I love Comcast, but I'm not going to pay for service I'm not getting. The $40 refund for the last 3 weeks isn't going to cut it when it's STILL not fixed.
The last tech left and 5 minutes later...internet is down and phone is out...and I'm waiting on the reboot. He switched to a different port on the pole and said he hoped it fixed it because he saw no issues.
So basically...this must be the service available to my house if I want comcast.
Nobody will even look at the error logs on the modem. One guy who said nothing was wrong with my signal or service said "yeah we see that before we even get to your house" and wouldn't look. If he saw it, how is there nothing wrong?
My gateway/modem info ----
Cable Modem HW Version: 5Arris Interactive, L.L.C.Boot Version 1.2.1.62Core Version 2.0.5.38Model TG862GProduct 00000000 2AAC4D52Flash 32MBDownload Version 7.6.116.CT DownstreamSNRPower Level37.64 dB37.94 dB37.94 dB37.36 dB38.26 dB37.94 dB37.09 dB36.84 dB-2.15 dBmV-1.83 dBmV-2.00 dBmV-2.19 dBmV-2.32 dBmV-2.94 dBmV-3.76 dBmV-4.61 dBmV UpstreamPower Level 43.50 dBmV44.25 dBmV44.50 dBmV---
These numbers are at the hottest part of the day (since heat can fluctuate the numbers)
Now, the system logs from the 1st replacement modem -- I won't post the whole log, but this sample is an example of what happened through the day. It was repeat of the same stuff over and over like the following:
Thu Jul 02 13:10:19 2015 Notice (6) Honoring MDD; IP provisioning mode = IPv6
Thu Jul 02 13:09:59 2015 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[edit out but available if required]1;CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Thu Jul 02 13:07:49 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 14:54:31 2015 Warning (5) Dynamic Range Window violation
Wed Jul 01 14:27:32 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 11:36:57 2015 Critical (3) 16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 11:36:57 2015 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 11:36:57 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit out but available if required]:41;CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Wed Jul 01 11:29:40 2015 Warning (5) Dynamic Range Window violation
Tue Jun 30 22:20:39 2015 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Tue Jun 30 17:06:02 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
Tue Jun 30 16:47:23 2015 Notice (6) TLV-11 - unrecognized OID;CM-MAC=[edit out but available if required];CMTS-MAC=[edit out but available if required];CM-QOS=1.1;CM-VER=3.0;
2nd Modem replacement stopped the T3 and T4 timeouts. The following is an example of the log both before and after the rate codes were changed. This sample happens all day long over and over and over. This is a sample from about 30 minutes this morning.
udhcpd: DHCP server started, 08:51:55, 2015-07-14[System] Logsudhcpd: DHCP server stopped, 08:51:51, 2015-07-14[System] Logsdhcp6: DHCPv6 server started, 08:51:24, 2015-07-14[System] Logsdhcp6: DHCPv6 server stopped, 08:51:23, 2015-07-14[System] Logsdhcp6: DHCPV6 client started, 08:51:19, 2015-07-14[System] Logsdhcp6: DHCPv6 server stopped, 08:51:14, 2015-07-14[System] Logsudhcpd: DHCP server received REQUEST from [edit out but available if required], 08:50:51, 2015-07-14[System] Logsudhcpd: DHCP server started, 08:41:06, 2015-07-14[System] Logsudhcpd: DHCP server stopped, 08:41:02, 2015-07-14[System] Logsdhcp6: DHCPv6 server started, 08:40:35, 2015-07-14[System] Logsdhcp6: DHCPv6 server stopped, 08:40:34, 2015-07-14[System] Logsdhcp6: DHCPV6 client started, 08:40:31, 2015-07-14[System] Logsdhcp6: DHCPv6 server stopped, 08:40:27, 2015-07-14[System] Logsudhcpd: DHCP server started, 08:29:09, 2015-07-14[System] Logsudhcpd: DHCP server stopped, 08:29:03, 2015-07-14[System] Logs
and from Event LogReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out, 08:27:11, 2015-07-14Event LogsLost MDD Timeout, 08:23:02, 2015-07-14Event LogsSYNC Timing Synchronization failure - Loss of Sync, 08:22:58, 2015-07-14Event LogsRCS Partial Service, 08:22:57, 2015-07-14Event LogsLost MDD Timeout, 08:17:22, 2015-07-14Event LogsSYNC Timing Synchronization failure - Loss of Sync, 08:17:18, 2015-07-14Event LogsRCS Partial Service, 08:17:17, 2015-07-14Event LogsNo Ranging Response received - T3 time-out, 07:39:57, 2015-07-14Event Logs
So as you can see, they tell me everything is fine...but if they'd take 3 seconds to look at this, maybe it would help. If they really "already look at that before" they come into the house, then why keep telling me there is nothing wrong?
I know I'm not getting connection. I'm not technologically stupid (I'm no expert, but I know when my service stops working how it's worked for years. I can see big flashing lights as the modem reboots.)
I'm seriously at a loss at what I need to say to these people that I haven't already. I know it's hot outside, but dang. It's got to be costing them way more money to have tech after tech sit in my driveway for 20 minutes and then come tell me the service is fine as far as they can see.
In all honesty, I know the techs do what they can. They've all been polite, and I know the intermittent issue makes it ridiculously hard to figure out. The thing is, I've been dealing with this issue for way longer than I should be ---while paying a full bill with another due soon. I'm not asking too much. I just want service fixed so I can keep giving them my money. I just need to know what I can tell them other than "just disconnect my service then."
The other thing that points to line issues is that a house on the line before us was torn down. They jerked some lines off the pole, and they loosened up the comcast line. The first tech fixed this, but said it might need to be fixed by line techs if service went in/out during wind or rain. The other techs ignored me, but the tech before today went up and took down the extra wires and all that. He said he saw no actual issues there other than the amp being "about 20 years old" and some type of connection on the cable about a foot down the line that is no longer used by Comcast. He said the amp was really old but functional. Again, none of them want to listen to the glaringly obvious signs that the line techs need to come out and replace some things to fix this. There is only 1 other house after me on this connection...so if here are issues, there isn't enough crying to comcast to fix it like they would if it affected 20 houses in an area.

Thanks again, EG. From the email, I was able to get escalated yesterday. I was put in contact with a supervisor on 1-800-COMCAST's wireless gateway department. He actually took a few minutes to listen to the error logs I had through all the modems over the last month (over 25 total pages). He went in and found the dhcp reset error was a common issue with the gateway we had. The gateway is what a lot of people have, and he said it was close to being on the "end-of-life" list soon. So the guys working on our account went ahead and come today and double checked some things. He replaced a switch outside just in case, but he also installed a new wireless gateway that's one of the newer ones they are installing. It's an XB3 gateway. The guys on the phone were great, and today's tech was amazing! He stayed until the issue was FIXED. Thank you! The corporate service rep also called back to make sure everything was good, and she is reviewing the account to adjust charges. The supervisor is also going to monitor the line for 24-48 hours to check for any other issues. The bottom line is that I've tried for 2 ½ weeks to get a tech to actually look at the log, and that was the key to fixing the issue. So, just updating for the next person who sees the errors I originally posted! Make them listen to ya!

NETWORK down all day so far in SE TN - Cleveland?

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