New 3dsxl Majora's Mask Edition

When will my new 3dsxl majoras mask edition ship? The order status is currently PREPARING ORDER and has been for a couple of days. All of the other sites that sold preorders have already shipped theirs.

I'm in the same boat. Best Buy took the money out of my account three or four days ago and updated to "shipping soon". People who ordered from other retailers have had their items ship and in some cases already received them, while we're told absolutely nothing. Heck, some places like Target and GameStop re-opened orders on Friday (the release date) and people have already had those ship. I would have considered ordering one of those, but of course Best Buy has already taken my money and won't allow me to cancel the order.
When the Limited Edition bundle of the game with the statue was announced, I was hoping to preorder from Best Buy because their customer service has always been top-notch for me, and with GCU, their pricing is the best. With this experience, after the number of cancellations, the delayed shipping, and no communication to know what the reason is or if it will be shipped at all, I will definitely reconsider preordering from Best Buy again in the future.

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  • New Nintendo 3DS XL Consoles available for pre-order at Best Buy! Did someone say "Majora's Mask"?

    I’m personally very excited to announce that Best Buy has now listed three New Nintendo 3DS XL consoles for pre-order on BestBuy.com! Now, you’ll not only be able to enjoy your favorite Nintendo 3DS games on the go, but you’ll be able to utilize your beloved amiibo figures as well with the added NFC capabilities. This is just one of the new features of Nintendo’s new 3DS XL consoles.
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    Brian|Senior Social Media Specialist | Best Buy® Corporate
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    I was able to place an order for the new 3DS XL MM Edition via bestbuy.com. My order shows processing so all seems well. My question is in regards to when this will ship? I usually use amazon.com for online preorders as they are shipped so that they arrive on release day. Is this the same with bestbuy.com? If not, would it be possible to switch to in-store pickup so that I can get the item on release day? Thanks.

  • Cancellation of Majora's Mask New 3DS Order

    After preordering one Majora's Mask New 3DS system, my husband and then my brother, who could not immediately place orders themselves, asked me to place orders for them. The second and third orders seemed to go through fine, and I got no indication of any problem.
    Today, a week later, two of the orders were cancelled due to "order limitations and limited quantities." It seems Best Buy is enforcing a limit of one console per account? If so, I applaud Best Buy for taking steps to stop scalpers from buying in bulk and reselling limited items. That being said, two people are going to be extremely disappointed.
    I've ordered multiples of limited/collector's editions in the past and never had this happen. Was there any kind of message on the item page that stated this limit and I just missed it? I ordered the items on my phone one at a time, so I didn't try adding multiples to my cart.
    I am hoping someone will be able to tell us in advance when these cancelled quantities will be available for preorder again. I am sure there are others who missed out on getting one that would also like to know the date and approximate time so they can make plans to watch Bestbuy.com.

    Hi Daine,
    First, welcome to the forums!
    As you’ve acknowledged, Best Buy has cancelled some of our pre-orders for the Limited Edition Zelda: Majora’s Mask 3DS XL. The cancellations you reference occurred due to the orders not being in-line with our BestBuy.com Conditions of Use. While this ensures that our customers only receive one console as intended, it sounds like the extra systems you purchased were for your family. I truly apologize for any frustration here and for what it’s worth, I’m very happy to see that you are understanding of our reason for the cancellations.
    In regards to the awareness around these limitations, we do have things in place to inform our customers of these limitations. Had you added a few of these to your cart, you’d have been notified that you could not order more than one. With that said, I completely understand your specific circumstances and why you didn’t see that messaging.
    I appreciate you sharing your concerns with us here on the forums and please don’t hesitate to let us know if you need anything in the future.
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  • Limited Edition Legend of Zelda Majora's Mask Availabili​ty

    When will the limited edition version of Major's Mask be available?
    I checked a few times, but it says "Coming Soon"
    will it be available after an actual release date is announced?
    http://www.bestbuy.com/site/the-legend-of-zelda-ma​joras-mask-3d-limited-edition-bundle-nintendo-3dsn​...

    Hello SsbCandidates,
    Thank you for your interest in making a purchase with us!  Please continue to check here for updates on this product availability.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Damaged Majora's Mask 3DS Limited Edition Game

    So I waited, and my preorder finally arrived - and I noticed it came from a return center. Unsurprisingly, the box was damaged.
    I mean it's bad enough I had to wait until now, but I then get a damaged secondhand one? I understand that it's rare but it's a real low blow after also having to wait longer than friends who I called to tell to preorder when I saw it was up for sale.
    I'm not interested in a return, just venting.

    Hello rwlarson,
    Thank you for being a My Best Buy member, and thank you too for purchasing your copy of the Majora's Mask special edition 3DS XL console.  I am sorry to hear of your disappointment in the processing delays and damage to the box during shipping.
    I am glad to hear that the console itself is in working order.  I hope you enjoy it.  Thank you for bringing your feedback to us here at the forum.  Visit us again any time with additional questions or comments for us.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Zelda: Majora's Mask Limited Edition - box damaged in shipping

    Just received my LE of Majora's Mask, and the box came totally crushed.  Is there anyway to get a replacement at this point?

    Hello DrAndonuts,
    I'm truly sorry to hear about the condition of your packaging. Unfortunately, this is an extremely limited item and we won't be able to replace it.  Hopefully, the items inside the box are intact.  Again, I apologize for this and we really do value you as a customer.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Majora's Mask 3DS - Still Pending

    Hopefully someone can help here.
    So I've spoken wtih multiple reps at the 800 number. I've been told number of things from my order being cancelled to delays at the distribution center due to weather (understanable). As of today my order still doesn't have a shipping confirmation, I was charged for a product that hasn't even been shipped and received different answer from different people. What infuriates me is that I can't get an aswer from anyone, I just get an answer to get me off the phone (I've waited for 50 minutes on hold!).
    I never received an email for mass cancellation that happen a few weeks back or anything for a back order notification...just a "Order In Process".
    Now I was just told that I should receive it before March 2nd. I don't even know what to believe now from BB reps.
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    There are few things more frustrating than waiting for your order to ship, especially when it’s something as highly anticipated as the limited edition Majora’s Mask 3DS system.  I can understand your concerns at this point.
    Regrettably, I don’t believe that we are going to be able to fulfill this order as this item is sold out and we do not expect to receive any additional copies of the system.  I can only recommend cancelling the order or you can wait to see if the order is fulfilled.  However, I do believe that the order will end up being cancelled after a certain point due to the unavailability of this product.
    I will reach out to our support team to see if I can get more information on your order and once I have more information, I’ll send you a private message with the details.  You can check your private messages by logging into the forum and clicking on the envelope in the upper right hand corner.  It may take a few days to receive a response, so I appreciate your patience.
    Sincerely,
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     Private Message

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