New Customer: Installer Destroyed DVD

Help, folks...I have never had a worse installation. I used to do this for a living but physically disabled (my hands) for a few years now.
March 18: The installer lost one of my telephones, the one in my office. It took me over four hours to finally find it wrapped in wires behind a tower-style computer. He also left my office in shambles. He was rude.
It turned out that contrary to my request to keep my phone number, Verizon issued a new phone number and I was not aware of that until four days later when a frantic friend knocked on my door. I am housebound a lot due to physical disability.
Because of the phone screw-up, I could not cancel my Comcast account until March 25. Therefore, this error cost me an entire extra week with Comcast.
I did call Verizon when I found that my channel request had been ignored. Bad job all the way around.
The initial salesperson said I would not be billed until April 23. Then I had a bill due April 15.
Lastly but not least, when I said to the installer to please not disrupt any of my components attached to my home theatre, he assured me that he would not. However, after he left, my DVD player-writer (Panasonic) stopped functioning. I have made two long phone calls the past 8 days with assurances that this error would be corrected in person.
I just checked the trouble ticket, and it says there are no open trouble tickets!!!
Both technicians over past week said that there was no way that the installer could have installed the Verizon set-top box without disrupting the DVD player. They both said that they would get a technician on site and that I would be credited for that visit. They both said they would confirm with me by phone within 24-48 hours. I never heard from either of them.
June 3: Third attempt over the phone: This rep was very abrupt and rude—he said it was not Verizon’s equipment. I had to explain AGAIN that Verizon’s installer had done something wrong because my component was fine until the Verizon installation. He then said he could get a technician out Friday afternoon. June 6.
Anyone know who to contact at Corporate? Over two months of Verizon hell makes me wonder why I switched from Comcast.

Hi Ibutterfly,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Similar Messages

£130 new customer installation fee???

I have just signed up for bt infinity option 1 and was given a start date of 27th August, my new phone line worked fine but i couldn't connect to the internet, the next day i completed all the troubleshooting but still with no joy so i decided to phone the help line, after they did all the line checks they then told me an engineer will need to visit the house to fix the issue.
so i am a new customer and i am going without internet for 6 days because an engineer failed to install it properly. My wife phoned bt this morning and she has just been told we will be charged £130 for the engineer to visit.
what the hell is going on, this is ridiculous as i have already paid £30 installation fee.
please help!!

You don't have to install a new splitter faceplate (though it is probably the better solution), you can just use micro-filters in the same way as for ADSL broadband. They should have sent some micro-filters with the HomeHub. The HomeHub set up guide covers this. You only need to use one or the other.
If the engineer does visit then I think he will normally install a BT Openreach NTE5a master socket and BT Openreach MK2 interstitial plate if not already present. You can find them on Amazon if you want to see what they look like. In this case the micro-filters are no longer required with the HomeHub connected directly to the broadband master socket.

Potential new customer - installation query

Hi,
I'm currently looking to swap to a fibre provider, but have a question regarding the installation of the new master socket.
When we bought our house it had two BT lines, one line going from the grey junction on the outside of the house through the wall into the living room (assume master socket) and from there to other rooms in the house. The the phone line runs from this junction box around the outside of the house into the downstairs study.
We only needed one line when we purchased the house so we activated the one into the living room. When we had 'issues' with this line the very nice man from BT spliced the second phone line into the existing live one in the junction box to activate the socket in the study (and the Internet works fine from here).
My question is, with a new master socket faceplate being installed with Infinity will this slightly bodged arrangement still work?
Solved!
Go to Solution.

Banjo789 wrote:
Thanks for the reply. I will need the new master socket in the study as that's were the kit is.
1. As you said it's the voice that's the issue. We already have an external cable (second phone line) that runs around the side of the house to the study from the junction box. Would this cable be used to carry the new data fibre link to the study or would a new cable be used?
2. If the engineer needs to tack a new fibre cable around the house to the mastersocket in the study, could he then use the old telephone cable to carry the voice signal back to the old master socket in the living room?
I assume that you are planning to get an FTTC (Fibre to the Cabinet installation) and not FTTP (FTT Premises).
Your new service is then delivered to your house by normal telephone wires. So fibre cables are not involved at your house.
To avoid confusion let us talk about the voice signal (VS) and broadband signal (BS).
The VS and BS come in together and need to go to the study.
This means that your current master socket in the living room needs to be disconnected from the external cable and some cable either the existing one or a new cable takes the joint signal to the study.
In the study the new master socket has one point that delivers the BS and this is the only one that does so.
It also has another point that delivers the VS. Within the new master socket a cable or cables can be connected that take the VS to other sockets.
It is likely that to save wiring the engineer will take a VS cable (either the existing one or a new cable) from the new master socket back to what was the old master socket and use this as a distribution point for your other extensions assuming it does not exceed the maximum number of extensions. You also do not need filters on any extension anymore.
So in answer to your questions.
Question 1. Either can be used.
Question 2. He will not use a fibre cable but a normal telephone cable and in this case he could use the old cable back to the master socket.
All of the above I said (but with other options) in my original post. Hopefully this is clearer.

Create custom installation media

I would like to create a custom installation media DVD that will install Solaris 10, then install some of my custom applications. As time goes on, I would like to update the install media with security patches and other changes. What would be the best method to approach this? Flash install?

I managed to get this working. I used the Distribution Constructor to add my software to the ISO and it gets installed fine when I build from the new ISO.
I now want to go one step further and make my software optional (or even configurable) at install time, rather than at ISO creation time.
Does anyone know how I can hook into the Solaris 11 (text) Installer and prompt "Do you want to install XYZ package" and have the installer act accordingly on the response given by the user?

New Platform in Oracle Lite - Custom Installation

Hi all,
I read from the Oracle Lite documentation that the Oracle Lite setup can be customized. For trial I was able to modify the ppc60.inf and push my custom cab file, create a custom directory, install a cab file.
I would actually want to perform the same steps for my custom setup apart from using the same setup as I donot want to disturb that provided by Oracle Lite. I see from the documentation "5.2.2 Installing Standard SDK WinCE 5.0 CAB Files for Your Mobile Client" this can be achieved. I followed the steps in these.
I created an ini file and registered it with the server repository running the dmloader. I have placed my cab files and the inf file in the appropriate mobile server installation folders. This is my ini file content.
[PLATFORM]]
Oracle MCP;US
[PLATFORM.Oracle MCP;US]
TYPE=WINCE_ARMV4I_US_OLITE_MCP
INF=olite_mcp.inf
BOOTSTRAP=DeviceInfo
ATTRIBUTES=update=true&enabled=true&app_upgrade=true&dmc=auto
I got the new platform in the setup screen as Oracle MCP in the US section. But when I click it in a Win32 machine I get an error as "Access Denied: Oracle MCP;US Resource no found: WINCE_ARMV4I_US_OLITE_MCP" and on a WinCE machine the page navigates to an error page showing all the platforms available. I am not sure of the folders to be created for placing the setup.exe are correct, how do we get the setup.exe for the for the custom installation and if there are any other extra steps to be done.
If anyone has come across this, could you please help me out ? Thanks in advance
Edited by: AravindSam on Jan 22, 2009 4:15 PM
Edited by: AravindSam on Jan 22, 2009 4:16 PM

The server side logs for the above logs
log1: devmgr: decodeContext -> 0
log1: devmgr: basic -> JACK
log1: devmgr: x-omc-omac -> f2d1d54tRQQ4bCAuexgMZQ50fKA/WEWPB190DDOdRXYKHnEaPd1Jlw==::*
log1: devmgr: deviceId -> 0
log1: devmgr: userId -> JACK
log1: devmgr: agent -> setup1981419478
log1: devmgr: method
log1: devmgr: decodeContext -> 0
log1: devmgr: basic -> JACK
log1: devmgr: x-omc-omac -> f2d1d54tRQQ4bCAuexgMZQ50fKA/WEWPB190DDOdRXYKHnEaPd1Jlw==::*
log1: devmgr: deviceId -> 0
log1: devmgr: userId -> JACK
log1: devmgr: agent -> setup1981419478
log1: devmgr: method -> GET
log1: devmgr: hmac -> algorithm=SHA-1, username=JACK, mac=R+f6Hh6Hk0CDyEscGh/pibTRCfM=
log1: devmgr: hmac-mac[0] -> JACK
log1: devmgr: hmac-mac[2] -> SHA-1
log1: devmgr: decodeContext -> 0
log1: devmgr: basic -> JACK
log1: devmgr: CTX1 -> QVRDaGtuc9x+X1ta2gI7xVVlLcQcl/L86NNREMzhj1y2Lbb/OAoxUF3ObTWlAJg8nbbfuPectDqAXucbWcdpTpsPf4CVubWGqYljOy8z/1M=
log1: devmgr: decodeContext -> s0001000000001
log1: devmgr: x-omc-omac -> f2d1dwUtRQSpbCAs6hgCZ59ycmuuHUsllnt6eqLyS7mbQ38LrF1Huw==:QVRDaGtuc9x+X1ta2gI7xVVlLcQcl/L86NNREMzhj1y2Lbb/OAoxUF3ObTWlAJg8nbbfuPectDqAXucbWcdpTpsPf4CVubWGqYljOy8z/1M=:
log1: devmgr: deviceId -> 0
log1: devmgr: userId -> JACK
log1: devmgr: agent -> setup1981419478
log1: devmgr: validate -> oracle.lite.resource.User@19c8b6f2
log1: devmgr: method -> GET
log1: devmgr: app name -> DMC
log1: devmgr: file name -> zlibce.dll
log1: devmgr: language -> US
log1: devmgr: WINCE_ARMV4I_US_OLITE_60_5.2 -> zlibce.dll
log1: devmgr: createFile -> wince/ppc60/armv4i/zlibce.dll
log1: devmgr: decodeContext -> 0
log1: devmgr: basic -> JACK
log1: devmgr: CTX1 -> BRN0QGUb7qMqR8CNXpaU0mAODslHN6JXDDjfI8yM0Nvoev6xhiC4VAA502GpxpdOEwxZBQubyG+d6FL0G0toudoQCuknO9B112jToINvfIE=
log1: devmgr: decodeContext -> s0001000000002
log1: devmgr: x-omc-omac -> f2d1d+ItRQQAbCCmQxje7TbqrmgHrJcJP6Gm5As9lzsylKNTBW2bAg==:BRN0QGUb7qMqR8CNXpaU0mAODslHN6JXDDjfI8yM0Nvoev6xhiC4VAA502GpxpdOEwxZBQubyG+d6FL0G0toudoQCuknO9B112jToINvfIE=:
log1: devmgr: deviceId -> 0
log1: devmgr: userId -> JACK
log1: devmgr: agent -> setup1981419478
log1: devmgr: validate -> oracle.lite.resource.User@19c8b6f2
log1: devmgr: method -> GET
log1: devmgr: app name -> Oracle MCP;US
log1: devmgr: file name -> Oracle MCP;US
log1: devmgr: language -> US
log1: devmgr: SQL -> SELECT DISTINCT A.ID,A.NAME,A.DIR,A.PLATFORM,A.VP,A.CLASSPATH,A.PAGE,A.ICON,A.MISC,A.DBUSER,A.DBPWD,A.MAX_CON,A.SHARE_CON,A.PUBLISH_TIME FROM APPLICATIONS A,APP_ROL_USR AE where A.ID=AE.APP_ID and AE.PRIVILEGE=1 and AE.USR_ID=?
log1: devmgr: ID -> 103
log1: devmgr: SQL -> SELECT DISTINCT A.ID,A.NAME,A.DIR,A.PLATFORM,A.VP,A.CLASSPATH,A.PAGE,A.ICON,A.MISC,A.DBUSER,A.DBPWD,A.MAX_CON,A.SHARE_CON,A.PUBLISH_TIME FROM APPLICATIONS A,APP_ROL_GRP AE where A.ID=AE.APP_ID and GRP_ID=?
log1: devmgr: ID -> 1100
log1: devmgr: SQL -> SELECT DISTINCT A.ID,A.NAME,A.DIR,A.PLATFORM,A.VP,A.CLASSPATH,A.PAGE,A.ICON,A.MISC,A.DBUSER,A.DBPWD,A.MAX_CON,A.SHARE_CON,A.PUBLISH_TIME FROM APPLICATIONS A,APP_ROL_GRP AE where A.ID=AE.APP_ID and GRP_ID=?
log1: devmgr: ID -> 1104
log1: devmgr: SQL -> SELECT DISTINCT A.ID,A.NAME,A.DIR,A.PLATFORM,A.VP,A.CLASSPATH,A.PAGE,A.ICON,A.MISC,A.DBUSER,A.DBPWD,A.MAX_CON,A.SHARE_CON,A.PUBLISH_TIME FROM APPLICATIONS A,APP_ROL_GRP AE where A.ID=AE.APP_ID and GRP_ID=?
log1: devmgr: ID -> 1121
log1: devmgr: apps -> {Sample1=oracle.lite.resource.Application@17079f, Install=oracle.lite.resource.Application@170f5e, Sample7=oracle.lite.resource.Application@1707a3, Sample6=oracle.lite.resource.Application@1707a2, OLTEST=oracle.lite.resource.Application@170b5f, Sample4=oracle.lite.resource.Application@1707a1, APPAPITEST=oracle.lite.resource.Application@170f28, Sample3=oracle.lite.resource.Application@1707a0}

New customer - major installation delay - do I bot...

Hi!!
Realllyyyy not happy! Wanted to move my custom to BT but not sure if I will bother now!
Submitted an order for telephone and Infinity broadband on Saturday and in my initial information, I was informed that the router etc. would be delivered next Monday. I thought 'okay, small delay but no worries'!
I then get an email this evening informing us that our activation date will be on the 5th December 2012?!!! What?!!!!!
I really need an internet connection for work purposes, etc. so I called up to speak to someone to hopefully get this rectified - I thought surely this can't be right?! So the first person I spoke to ("John") I found extremely rude and patronizing and had an attitude of 'well thats it, tough, it would be the same wherever you went'! I got rather irate and asked if I could be put through to someone who would treat me in a manner which wasn't as though I was someone very small and insignificant. I asked why there is not something on their website explaining that there is an extensive delay on activations on the BT website (you know, something like some companies have on there when there is disruption to deliveries due to bad weather or something) and he said that he did not know whether there was. I assured him that there is not and said surely he knows the content of the website of the company for whom he works and he said 'no'. John said that the activation date couldn't be changed and he would speak to someone about us having Wifi through the Openzone until connection.
Was put through to someone who was most unhelpful. When I asked what on earth all this meant he asked if his colleague had not explained and I said that they hadn't - he said this was 'most unusual'. He tried to go through something with me but I could not find a connection for BT Openzone so he has given me another number to call. Having looked into the BT Openzone thing, I suspect it is because there is not a strong enough connection nearby. We are wanting to join BT as we are moving home so I typed in our new postcode as well which appears to be even worse so the BT Openzone access is going to be next to useless!! I then asked to be put back through to the cancellations department.
I spoke to someone called 'Charlotte' who was very helpful - unlike her colleagues - and I explained my frustrations. As a new customer, this is not a very good start! Charlotte admitted that there have been problems since the summer and whilst new engineers have been hired to help clear the backlog but they have only just gone into training! As we were talking, she realised that new customers coming to BT in the next couple of weeks would probably not get an activation date until after Christmas! Charlotte thought it would be a very good idea to have something on the BT website and admitted that a number of customers have already been lost.
So, my question is what is going to be done to help me or should I take my custom elsewhere?! Not impressed at all!!!!

tinsel84 wrote:
Hi Keith,
I think we will be in a 3G area but looking at the internet on my phone is not the same as being able to use it on an iPad or laptop ( Especially when trying to research things!
I actually use a Zoom 3G wifi unit, which allows you to plug in a standard 3G dongle, and it then creates is own wifi network, so that many computers can connect, including your Ipad.
Zoom 4506
I have two 3G dongles, one for BT mobile broadband, and one for the 3 mobile network, which has much better 3G coverage, and allows you to topup for just a day if you need it.
Very useful when away from home, of if you lose your Internet connection
Anyway, its just a thought, while you wait your turn.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New Customer - Have had MISERABLE experience with Verizon service and Customer service

I am a brand new customer of Verizon Fios and so far I have zero good things to say about it. If it wasn't for the aggrevation of switching cable companies, I most definitely would go back to Comcast.
I moved into a new home in the middle of April. The previous owner had Verizon Fios in this house, so there was minimal installation that had to be done when I initially set up my cable. My house was pretty much empty at the time, so we had the TV's set up where we had a place to put it (upstairs, kitchen, and living room). We recently bought bedroom furniture, so we could now move the TV to where we initially wanted it, in our bedroom. However when we tried to hook it up to an outlet, no picture came though. This is when my awful experience with verizon customer service (or lack there of) began.
I took time out of my work day to call Verizon about this problem. I was on hold for about 30 mins until I actually heard a human's voice. He was unable to help me since I was not at home to unplug and plug things back in.
I called again when I was home, this time I was on hold for about 20 mins (wow)... the first person could not help me, so she transferred me to another department... put on hold for 35 mins.... this perosn couldnt help me either and they transferred me back to the SAME DEPARTMENT I WAS INITIALLY TRANSFERRED FROM.... put on hold for about 45 mins... finally i speak with someone that knows what they are talking about. Of course I have to go through all the same steps that I did the first time which did not work. As this person decides I need a technician, he begins to look up available dates... and then after an hour and 35 mins on the phone, it gets disconnected! I wait for 5 minutes to get a call back but I get NOTHING. I spent now 2 hours trying to deal with this and verizon doesnt even call me back when its their phone that gets disconnected? Thats terrible.
I call back after 10 mins and am put on hold right away (obviously).... after 25 mins of being on hold, shocker - the call is disconnected again.
That was enough for one day
I call back again the next day... same old thing... put on hold for 30 mins, talk to one person who cant help me, transferred to another department and put on hold for 20 more mins.
Finally with the tech department who says they are going to schedule a tech to come out to fix the problem but also mentioned they are going to charge me $55 for this! Are you kidding me?????? Verizon wastes about 4 hours of my life and busy day and then has the nerve to say they are going to charge me for it? I asked the person several times if I could speak with a manager or supervisor, they never let me. I asked multiple times and she just said that they wouldnt be able to help me and that the charge would stick.
I can't imagine that anyone would treat a brand new customer like this. I will not recommend Verizon to any one until I see some kind of help or REAL customer service from them.

I did call them this morning, and still on the phone.
I will say this - the reps are very friendly and do try to help in earnest. That's been my experience overall with Verizon. So in terms of the actual people, I give them an A+.
In terms of their system and how they process things, they get a big fat F. The very idea that I sent back a phone with accessories and their warehouse only registered the return of the phone pretty much says that there is something fishy going on there at the warehouse. And it took an hour to sort this out so far and counting.
The thing that bugs me about Verizon is how complicated it is to get everything straightened out.
Right now, they are trying to sort out the activation fee - I already have been charged one and now they are trying to figure out if i have to pay another one. Another 15 minutes just on that.
Everything has been resolved. Thankfully, Verizon's saving grace is that their reps are nice people.

Can't create a custom installer ARD 3.6.1 + OSX 10.8.3

Hi guys,
I am new to ARD, and straight out of the gate I've got issues!!
I can't create a custom installer, its giving me the following error:
"An unexpected error occurred while creating a custom installer."
I've done some searching and the only issues I can find are form older versions back in 2007!
If I choose to not customise an installer is saves fine, but as soon as I customise one I get that error.
Any assistance would be much appreciated!
Thanks,
Ben

Hi,
Just install the lastest Client version ...
http://support.apple.com/kb/DL1594?viewlocale=fr_FR
And it works again !!
Julian

Custom Installation Advice

Greetings-
This question is directed at you monitor gurus and masters of custom installations, creative multimedia installation guys, and anyone with a darn good idea!
Here is the setup: I have a Sharp Aquos 32" LCD TV that I am using as the monitor for my media center. For now I am feeding the HD input from my current video rig that is rack-mounted on the other side of the room. However, I recently purchased a wireless refurb'd Mini for use as a, well, computer. It drives the LCD display via DVI, and only needs a slight Horizontal positioning tweak via the monitor controls.
The monitor is wall-mounted, and initially I thought that I might be able to mount the Mini out of sight and on the wall behind the display. While it turns out that this is technically possible, it would not allow for any adjustment at all in the viewing angle of the display, and changing the horizontal mounting height on the wall is not an option (well, it actually is, but it took some work to do it initially and I am trying to "work smart" here.
However, after receiving my Mini and having had time to grow accustomed to the look of it, I have decided that I will mount the computer on a small glass or other shelf just under the display but on the wall and in full view. It is a work of art, after all, and looks spiffy to boot.
So now to my dilemma: anybody done this? I need a suggestion on an attractive wall mounted support, mini-sized and weight support capable. I am going to mount the power brick out of view so supporting that weight is not important. I do have the ability to hit one stud within the wall with whatever attachment hardware need be, but it is 16 inches on center to the next stud and that would be wider that the mini. Ideally I mount to one stud and do not have to use any mounts within the wallboard to either side of the stud.
So ideally, in my mind's eye, I need a sturdy, centrally supported attractive shelf on which to support my Mini.
What have you creative people got for me?
Thanks in advance-
peace

C2R was the name given to the new packaging method, introduced in the Office2010 timeframe.
C2R uses Application Virtualisation (App-V) and some other components, to "install" and virtualise the file system and registry components of Office. With Office2010 in this format, Office365 was released.
C2R / App-V, has a number of advantages, especially related to streaming and on-demand scenarios, but it requires periodic internet access, and a decent internet connection.
Later, Office2013 was released in a similar, but "improved" fashion - also known as Office365.
One of the significant differences with Office365, is the subscription-based licensing model, and the subscription management components (which require you to login to a Microsoft account to validate and re-validate) are embedded.
Retail editions of Office2013 (Home & Business, Home & Student, Professional) are also released in C2R format.
(Some Retail, non-subscription editions of Office2010 could be obtained in traditional MSI format.)
Currently, non-subscription editions of Office2013, in MSI format, are only available to Volume Licensing customers.
These are specific editions (e.g. Office2013 Standard, and Office 2013 ProfessionalPlus/ProPlus), and are not available in Retail editions.
So, non-C2R is available, to Volume License customers. Which is fine if you are one, and not so great if you aren't one.
Don
(Please take a moment to "Vote as Helpful" and/or "Mark as Answer", where applicable.
This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

11g R2 Custom Installation

I have been asked to install and test Oracle 11g ODBC driver to connect to 11g DB for a legacy application and I'm trying to have a minimized installed. I am new to Oracle FYI. I am using Windows 7.
If I select Custom Installation Type and select 'Oracle ODBC Driver' only, do I need any other components to test this connection from .Net or Toad?
I have seen an Instant Client with ODBC installer but I am not sure which direction to go.

Hi,
If you do a Custom installation and select ONLY the ODBC driver, it will also install the dependencies (ie, Oracle client) along with that, which will give you all the pieces you need to connect to a remote Oracle database. You'll need to create a tnsnames.ora file manually (or copy one) though if you're going to use tnsnames.
I'd recommend though, if you go that route, to also install sqplus at the same time, as then you'll have a way to confirm client connectivity outside of ODBC.
Instant client would also work, and be much smaller, but it's a little trickier as far as the setup goes.. nothing drastic, but going the OUI route instead it will pretty much "just work" after the OUI finishes. http://www.oracle.com/technetwork/database/features/instant-client/index-097480.html
Hope it helps,
correction/comments welcome.
Greg

I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?

I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?

Well the error message is in Swedish but says: The installation program database is damaged. Please contact the Adobe support (which is a hard thing to do!!). I use Windows 7 Home Premium with service pack 1.
Från: Mylenium
Skickat: den 29 december 2014 16:48
Till: Tony Bohman
Ämne: I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?
I have tried to reinstall CS3 extended student version to my new comuter from the dvd and also from the web download but it does not work - I get the information that the server does not work- why. How should I do?
created by Mylenium <https://forums.adobe.com/people/Mylenium> in Downloading, Installing, Setting Up - View the full discussion <https://forums.adobe.com/message/7050595#7050595>

BOE XI v3.1 Custom Installation

Running a Custom installation of BOE XI v3.1 is forcing the use of MySQL as our CMS database. One of the first installation screens has us choosing "Custom" or "New" installation.
But there is no possibility of choosing an existing database server with the "Custom" install.
According the installation guide, pg. 73, we should be able to use an existing database server for the CMS with a Custom installation.
We would like to use SQL Server and have set up the database and ODBC. There is no problem configuring this when we try a "New" installation, the problem only occurs with the "Custom" installation.

Yes, I think we did select "Enable servers upon installation". On the "Please select which features you would like to Install" screen, when selecting to install "Central management Server", we expanded the Central Management Server and for MySql selected "Entire feature will be Unavailable". Look at page 69, step 3 of XI3.1 installation guide for Windows.
Mike
Edited by: Michael Isaac on Feb 25, 2009 3:24 PM

Performing "offline" compliance module update to new ISE installation

Hi everybody,
I am just wondering if anyone knows how perform compliance module on a new ISE installation to get the AV and AS updates, while the ISE is "offline", (not connected to Cisco/Internet).
The ISE has Advance Service license, but the customer's security poilcy prohibits connecting any device on their IntraNet to the internet, and if there is any updates to get from the Internet, then it has to be received on the internet network and manually transport it to the IntraNet.
Appreciate your input.
Mike

To upload offline posture updates, complete the following steps:
Step 1 Go to https://www.cisco.com/web/secure/pmbu/posture-offline.html .
Save the posture-offline.zip file to your local system. This file is used to update the operating system information, checks, rules, and antivirus and antispyware support charts for Windows and Macintosh operating systems.
Step 2 Access the Cisco ISE administrator user interface and choose Administration > System > Settings > Posture .
Step 3 Click the arrow to view the settings for posture.
Step 4 Choose Updates . The Posture Updates page appears.
Step 5 From the Posture Updates page, choose the Offline option.
Step 6 From the File to update field, click Browse to locate the single archive file (posture-offline.zip) from the local folder on your system.
Note The File to update field is a required field. You can only select a single archive file (.zip) that contains the appropriate files. Archive files other than .zip (like .tar, and .gz) are not allowed.
Step 7 Click the Update Now button.
Once updated, the Posture Updates page displays the current Cisco updates version information under Update Information.

Can't install Apple Remote Desktop 3.5.1 custom installer on Lion 10.7.3

Ever since Lion 10.7.3 was released, I've not been able to install the custom client installer package that I've made with Apple Remote Desktop 3.5.1.
The error I get is "Remote Desktop Client Update can't be installed on this disk. A newer version of this package is already installed".
I'm guessing this is to do with Apple releasing the ARD 3.5.2 client, but not releasing a new server.
Is there any way of me tweaking the custom installer, so this can be installed? Or do I have have to wait for ARD server to be upgraded to 3.5.2? :-|

I was able to download the ARD 3.5.2 Client and take the customisations from the generated custom client installer.
To do this you need to expand the Custom Installer to a directory somewhere (in this example I'll expand it to a directory on the desktop)
pkgutil --expand CustomClientInstaller.pkg ~/Desktop/CustomClientInstaller
Inside the expanded package, there are 3 files which are appended with "_entries" which seem to contain the customisations that are specified during the package generation process. So, we need to copy these to a temporary location...
cp ~/Desktop/CustomClientInstaller/RemoteDesktopClient.pkg/Scripts/Tools/*_entries ~/Desktop
Now, what we need to do is expand the ARD Client we just downloaded (3.5.2) and apply the customisations to it...
pkgutil --expand RemoteDesktopClient.pkg ~/Desktop/RemoteDesktopClient
cp ~/Desktop/*_entries ~/Desktop/RemoteDesktopClient/RemoteDesktopClient.pkg/Scripts/Tools
pkgutil --flatten ~/Desktop/RemoteDesktopClient CustomRemoteDesktopClient.pkg
You should now have an up-to-date customised ARD client. Note that I have not fully tested all of the options, such as creating users. It may be necessary to look at this post if the newly customised ARD client has problems creating a new user.
Hope that helps

How do I create system installation (bootable) DVD?

I got a broken Macbook A1342 - cracked screen/liquid damage - fixed it to a working condition.
I have now a system booting nice to Snow Leaopard 10.6.8 with some previous user logged in...
Do not have a password for it, so even updating the current time is impossible now.
I want to swap a HDD to a bigger one and install a fresh copy of Mac OS X on it (possibly newer version?).
How do I create a set of installation/bootable DVDs so I can put new/empty HDD and install system on it?
Can a Macbook "clone" itself to a set of installation DVDs? What app should I use for this?
The other option would be to nuke the laptop to a factory default state, erasing everything which on there now.
I admint, I am a newbie. This is a first contact with a Macbook computer for me... Thanks for understanding :-)

Pszemol wrote:
How did you delete the file? It lives inside a directory owned by the OS. It isn't possible to delete it in normal circumstances without the admin password.
I deleted it by booting my laptop to a single user mode and issuing "rm" command line instruction.
No administrator password was required to delete this file! In fact, no password at all was required.
After deleting and rebooting, Max OS X asked me to create a new administrator account, which allowed me to access to EVERY file on this drive.
Sorry this has been common knowledge for a long time (ever since OS X existed about 15 years ago), it may seem shocking to you but the reality is the same on Windows & Linux. All consumer machines have tiny little cracks that can allow an experienced user a way in.
Single user mode means you are root. When someone has root on your machine - all bets are off - they own the system. No if's, ands or buts - they have won full stop.
I keep saying this in an attempt to make it 100% clear - when someone has physical access to a computer is is practically impossible to mitigate attacks like this…
The OS is stored UNENCRYPTED by default so any way to access the disk leaves it wide open to reading and modification. In addition, removing the disk from the machine can allow you access to EVERY file - defeating all permissions that the OS uses as a basic protection (when the OS is running).
The firmware is open to all startup keyboard combinations that can boot the machine from other OS's or make it mount on other machines (Target disk mode).
Hardware has features that allow direct RAM access (Google for 'firewire direct memory access attacks' - these also exist in Thunderbolt too). Passwords be stored in memory so the RAM modules could be pulled from a running machine (PC or Mac). Encrypted memory can mitigate this little hole to an extent.
The case has screws & can be opened so RAM can be ripped out & transferred to another machine for reading (Google for 'cold boot attack').
This list is likely to go on and on if you keep thinking about it.
To stop attacks like this…
Add an EFI password - it stops all keyboard combinations & booting into single user mode.
Add full disk encryption - it stops the ability to read the disk even if removed.
The final items to overcome are the direct memory access attacks (glue up your Firewire & Thunderbolt ports). You can also set the machine to shut down & disable sleep/ hibernation.
If you are interested subject in this I'd recommend reading how the NSA goes about making a Mac 'secure' for it's agents… (basically crippling every feature that makes it convenient).
http://www.nsa.gov/ia/_files/factsheets/macosx_10_6_hardeningtips.pdf They stopped releasing this info after 10.6, but a lot of it is still relevant, also see the iOS version if you use that.
http://www.nsa.gov/ia/_files/os/applemac/Apple_iOS_5_Guide.pdf
TLDR: Secure your Mac before you allow any chance of physical access.

New Customer: Installer Destroyed DVD

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