New iMac, OX 10.8.3, Indesign 5.5 freezes up after opening

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InDesign CC cursor just spins after opening IDML files?

We have Adobe CC (not the 2014 yet). I have a customer who is unable to open InDesign files that have been saved as IDML. Well they open, but her cursor just spins never going to the arrow to work within the file. However the same file is able to be opened on other computers and users with InDesign CC just fine. She can even take an existing InDesign file from her desktop and open and save it as an IDML file, and then if she tries to open that it will have the same issue. File opens but cursor spins forever.
Windows 7 Enterprise x64 bit
Looking in task manager at process, it says InDesign is still running. (no not responding messages, etc...)
She receives files in IDML format from clients and others that have CC 2014 and are saving it back or that have saved it in this format for our clients that don't yet have CC and need them. Cannot figure out what to do or what would be causing this. Help is appreciated.
Thanks,

Hi Peter, I just wanted to let you know that I opened a case with Adobe whom worked with our customer. They closed the case saying they got it working by clearing the preferences. http://helpx.adobe.com/indesign/using/setting-preferences.html#restore_all_preferences_and _default_settings
However, this was something I already did and it continued to have the issue. Why the same thing would have worked for Adobe, or if they in fact did something else while remoted into her machine I'm not sure. But clearing the preferences is the proposed resolution and it is working for the customer now. Thanks,

Having extreme problems using the new iMac, adobe CS5 (in particular InDesign) and OSX 10.8.2 (and now also 10.8.3) Mountain Lion

Is anyone else experiencing the same thing? My computer is 2 months old and has hardly any files stored on it. Also, my
Graphics NVIDIA GeForce GT 650M 512 MB and my memory is 16 GB 1600 MHz DDR3.
I am only running one thing on the computer as we speak - making a small pattern in InDesign - yet is has been frozen for over 20 mins, and that's not the first time this has happened.
I updated to the latest Mountain lion this morning (10.8.3) and its exactly the same.
I dont understand why this is happening, but on the older iMac i could run several windows of the entire creative suite without a problem - i was also using Snow Leopard.
please help!

noellia wrote:
Is anyone else experiencing the same thing? My computer is 2 months old and has hardly any files stored on it. Also, my
Graphics NVIDIA GeForce GT 650M 512 MB and my memory is 16 GB 1600 MHz DDR3.
I am only running one thing on the computer as we speak - making a small pattern in InDesign - yet is has been frozen for over 20 mins, and that's not the first time this has happened.
I updated to the latest Mountain lion this morning (10.8.3) and its exactly the same.
I dont understand why this is happening, but on the older iMac i could run several windows of the entire creative suite without a problem - i was also using Snow Leopard.
please help!
Do you have any Security/Anti-Virus software installed? Mackeeper? Any Third Party programs you have installed recently?
Pete

Indesign CS4 Premium freezing when you open new document

I have a serious issue with my CS4 Premium. Indesign freezes/crashes when ever i start the program and open a new document. I have deleted the prefrences folder, uninstalled and installed more than once, and tried all the troubleshooting steps on the Adobe website. I have also deleted the SING folder in fonts, deleted caches, and tried a trial version of indesign on my Mac but it has the same problem. This does not happen with other CS4 apps and I dont know what else to do but . I downloaded the update but it is not fixing it.
2.4 GHz Intel Core 2 Duo
2GB 667 MHz DDR2 SDRAM
Mac OS X Version 10.5.6

I just got off the phone with Adobe support. The problem seems to be with a file in the SING folder (Library > Application Support > Adobe > SING). When this folder was moved to the Desktop and InDesign restarted, the program operated properly.
Then some additional investigation was done. After InDesign was shut down, the SING folder was moved back into the Adobe folder and opened. Inside the SING folder were a pair of nested folders: Mark II > Datastore. The file SINGmeta.dat inside the Datastore folder was trashed and the program restarted. Again it and worked properly. (Although, for some reason, a Sample Button library window was opened?! I've never used it.)
One piece of background: the only difference between my earlier use of InDesign and my current use was that earlier I was working on a Mac G5. I transferred the files to a new Quad-Core Intel Xeon machine and couldn't open it there.
Having spent several hours troubleshooting this, I hope this helps someone.
Don O'Shea

Help I have chansed my password accidentally and my new imac do not accept me. What can I do to open it again.

Accidentally i have been on the pace to chance my password and I cant remenber what the new was. So Í cant com into my imac with my x-password.
Is there anything I can do to open my machine.

Mika...
Instructions here > Mac OS X: Changing or resetting an account password

Someone please help me! I live in Turkey and bought my iMac desktop in February. The dealer kept the recovery discs and won't send them. My screen freezes seconds after opening and I can't figure out how to repair it myself. Please help!

I was deleting photos when the screen froze and I had to shut down the computer manually. Now after the first minute of being turned on the screen freezes and the mouse arrow goes into that rainbow whirling disc and won't stop no matter how long I let it go. My keyboard is Turkish. My keys are not marked the same as an English one is, further complicating resolving the problem.
The dealer I bought it from doesn't speak English and wants to charge me for repairs. I refuse to pack the computer up and ship it UPS out of town for a repair I can do plus pay for shipping.
When I received my computer I was only given the manual and no system restore discs for situations such as this. I asked where they were and was told there were none.
I suspect this is a tactic to make money on bogus tech repairs off their customers. To purchase new discs, if I can find them, can cost from $30-$40 - the dealer more than likely is re-selling the discs at 100% profit. This is Cizgili Apple Store in Adana, Turkey. I wish to report them. It is a national company too. I don't have a receipt handy, but have an emailed receipt. I can't get my computer's number to get further assistance on the Apple website withput it.
I was a dedicated Windows customer until I started doing desk top publishing. I'm fighting the urge not to regret buying this computer.

1-800-676-2775 apple support tech support 1 800 275 2273
If your computer is on one minute before it freezes, than you have one minute to secure your serial number.
click the apple----->click about this Mac ------> click on version----> until you see the serial number. You may have to do this a couple of times if it freezes before you have all the numbers. A camera might help.
Good Luck

InDesign CC 2014 crashes seconds after opening file

Hi All,
I have an InDesign document that I have been working on recently, a large document with many links and placed vectors, however seconds after this file opens InDesign suddenly crashes.
We have the same problem on multiple Macs, and have tried separating the file from its linked files/images as well as document fonts, with no luck.
Is there a way we can convert this to an .idml or otherwise without paying over the odds for a company to recover this?
(I've seen people potentially sending Adobe the file to fix - would this be an option?)
Thanks,
Mark

Converting the .indd to .idml through scripts has fixed this issue.
The script can be found here:
Free script Batch convert/export InDesign documents | Peter Kahrel

IMac 24-inch 2.4 GHz (circa 2007) freezes, reboots after several hours

Looked through all the other discussion topics and saw somewhat related issues, but my older system is acting very strange.
Starting back in October 2010, the system starting slowing down (heard the HD writing (clicking away)). Seemed to happen when a lot of windows were open. Reboot after reboot. About 2 weeks ago the system wouldn't reboot - tried all the special boot letters and buttons, no help. Took the system to the local "genius bar" - not much help, but they were able to reboot the system. They recommended backing up our personal data files in case it crashed. Did that. System continued to operate progressively slower each day. Thanksgiving weekend, wiped the HD and reloaded all the software, loaded Mac OS X (10.4.11), my older system can't load 10.5 or higher due to compatibility.
Now experiencing same problems as before, but iTunes now skips (new problem), system becomes unresponsive - freezes. Attempt to reboot results in the white screen of death with the question mark in the folder icon in the middle of the screen. But, after waiting a long time, overnight or 3 to 4 hours after being off, the system does reboot and operate fine. This seems very strange. Why would the system become so inoperable after performing fine? The only thing I can think of is that the system is overheating. So I loaded the temp widget (iStat Pro - very cool app) which provides instantaneous temp info on internal components, but I can't figure out how to data log the temp data so as to track temp rise trends.
Anyway, anybody have any recommendations?

It sounds like your HD is failing. First _do a full system backup immediately!!!!!!_
Then you can do some checks, first is check the S.M.A.R.T. status in Disk Utility (Applications-Utilities-Disk Utility) The status should say Verified, if it says anything else then your disk is definitely in trouble.
If the status is Verified then do an Apple Hardware Test following the instructions here:
http://support.apple.com/kb/ht1509
This will test your system, if it comes back with error codes please post back and we can give you an idea what they mean. However as I mentioned originally I think your HD is getting ready to fail.
Roger

I bought a new imac transfered my data via timemachine and now when i want to open aperture it asks for my serial and when i put it in it says that is your upgrade serial please put in your original serial which i have no idea what that would be box gone

i used time machine to reinstall all products on a new imac machine. everything seems to be installed but when i open aperture it asks for my serial # and when i put it in it says that is your upgrade serial.. we want the original serial #. that box is long gone, how do i find that serial #

If you cannot find your original serial number, you will have to contact Apple with a proof of purchase, see these links:
Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861
Troubleshooting Professional Application Serial Numbers: http://support.apple.com/kb/TS2005
Regards
Léonie

New iMac and problem with imovie 11

Hi,
I purchased my new iMac two days ago mainly to use iMovie.
But after editing projects for around 30mins it seems to freeze and requires a force quit. When I restart I can't edit or playback the project, almost as though it is locked.
I've tried deleting preferences for imovie and repairing through utilities. I've also tried deleting the projects and starting new ones but the same problem happens after about 30mins of editing.
Installed latest updates for OS X 10.7.1, and using imac with imovie 11
Could anyone help me with this?
I'm a brand new mac user and to encounter this problem after just one hour of use is quite frustrating.
Ps. I'm not sure if its related but in Finder on the left when all the places are listed, I don't see my username... not sure if it should be there?

Having spent more time in Apple Communities I am delighted to say I have sorted the problem:
Entered:
username : guest
password : guest
and I am now printing!
Happy days!

Logic Studio, not compatible with my new iMac?? downloads or updates available?

I just bought a new IMAC 21.5 And Logic Studio from Apple Store. After installing Logic I get the message that Logic doesn't support my version of computor? Spec PROCESSOR 3.1GHz Quad-Core Intel Core i7 MEMORY 16GB 1600MHz DDR3 SDRAM-2X8GB HARD DRIVE 1TB 5400-rpm Serial ATA Drive.
Can I down load some update for Logic or my iMac so I can get Logic to work??
Thanks!

Problem solved!
Just needed to update some software...
Thanks anyway!

New iMac....now have a fatal error...

I've transferred everything over to my new iMac. All of the apps are there but when I open them, and then select one of my files, it says;
"fatal error - missing component"
Tommy: /Library/Application Support/Adobe/Adobe Version Cue CS4/Client/4.0.0/VersionCue.framework
And then it quits unexpectedly.
What do I need to do?

You need to install Adobe applications. Transferring them between machines rarely works out well.

Migration Assistant says "Less than a minute to go" but this goes on for hours and nothing gets transferred to my new iMac 27"

Am trying to transfer all my data from my old MacBook Pro 10.6.8 , 2.8GHz, 4GB memory to my new iMac 27" 10.9.4, 3.2 GHz, 8GB and after 3 days I still can't get there.
I am using Migration Assistant. Both computers are on wi fi. I have connected them together with an ethernet cable.
I can get the process going but hours later the computers say "less than a minute remaining" . I have left them alone for more hours but nothing moves on. I them quit and of course I find that nothing has been transferred.
I am not very skilled at all this so I hope someone can help me with an easy solution.
Thank-you

Hello again baltwo
The above didn't work so I then tried what you suggested and erased the hard disc, reloaded the OSX software and then tried the Migration Assistant again. Same old problem only now it doesn't get beyond "new mac selecting what to import". When I press continue the screen just goes grey then back to the login page.
However another problem I have is that the free 'bundled apps' ... Pages. Numbers, Keynote, Garageband, iMovie and iPhoto have disappeared! I've been to the App store and into my account but they are not there under 'Purchases".
This is all turning into a nightmare so any help would be very welcome.
Thank-you

How do you information from iMac G4 to new iMac Intel?

I just ordered the new iMac Intel and want to know how to get all the information, files, etc. (especially photos) from my old iMac G4 to the new iMac via an external Hard Drive (which I have also just ordered).
iMac Mac OS X (10.3.9)

You can use the Migration Assistant to transfer the data over; this will appear the first time you turn on the machine, and doesn't require the external hard disk. To use the external hard disk to transfer the data, follow the instructions below.
Connect the hard disk to your computer, and then choose Go to Folder from the Finder's Go menu. Enter ~ as the folder's location, and then press the Command key and the Up arrow on the keyboard simultaneously. You should then see a folder with a house icon on it; drag this to the external hard disk. On the new iMac, hook up the hard disk and verify that you can open this folder in the Finder. Next, open the Users folder on the internal hard disk and note down the name of the folder with the house icon. Rename this to something else and then drag the folder you placed on the external hard disk to the Users folder with the original name of the folder with the house icon.
(10311)

New iMac freezing...

Just got my new iMac less than a month ago. It freezes without warning a couple times a week. It doesn't happen when I have labor intensive programs open like ableton. The most that will be open when it happens is iTunes and youtube. There is no beach ball, my mouse is still there but I can't click on anything. Can't force quit and am forced to restart the computer. Have installed the latest update.

The most that will be open when it happens is iTunes and youtube.
Try just running iTunes without other apps running. Same thing happens, take it in for service.

New iMac, OX 10.8.3, Indesign 5.5 freezes up after opening

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