New Infinity & BT Vision customer - but no connect...
Hello
I am a new customer who joined BT to receive the full Infinity broadband, phone line and full BT vision for £40 pcm + line rental paid in advance. The engineer came to install the service on 19/4/11 and did get all the equipment installed but said my Broadband connection was not yet switched on, but would likely be within 24 hours. It's now over 2 weeks later and despite calling and receiving many calls from your call centre I have still no broadband (i'm using my iphone to do this at much cost).
I don't understand why this hasn't been resolved and why a new customer who has signed up the full premium package for 2 years is being so badly dealt with. I have complained as strongly as I can as I need my broadband connection for work but so far no engineer has been sent and they keep saying they can't resolve it remotely as the 'system is down'. So far it's just been a joke and a disaster. I didn't think anyone could make Talk talk look good but so far BT are managing it.
So I am resorting to posting on forums to see if anyone can listen. Not a good start after signing up for a £1200 two year contract...
Hi mcobr,
Sorry to hear of the problems you're having getting your broadband up and running. I should be able to look into this and let you know exactly what's going on and when we can hope for this to be resolved. If you can fill out our contact webform (you can find the link in my profile under "about me"), I'll pick it up and find out what the delay is.
Dean
BTCare Community Mod
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Similar Messages
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New infinity 2, line switched but no notice or com...
Hi,
after ordering (infinity/tv/phone), today my line was switched to BT (thanks for the numerous text2phone messages....)
and after checking with the order tracker it says completed (for phone) but no details for BB or TV?
is it always like this?
Should the rest of the order show in tracking?
Many Thanks
AHi mcobr,
Sorry to hear of the problems you're having getting your broadband up and running. I should be able to look into this and let you know exactly what's going on and when we can hope for this to be resolved. If you can fill out our contact webform (you can find the link in my profile under "about me"), I'll pick it up and find out what the delay is.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
New Infinity and BT Vision problem solved - thanks...
Not a problem or a complaint this time, but a pat on the back for BT.
I received my new BT Infinity service today, the engineers were on time, professional and quick. After my Infinity service was active however I noticed I was getting a lot of V04 errors on BT Vision On Demand stuff. I checked the line speed, and all seemed to be great, I am getting over 42meg!! So why the V04?? I called BT support and spoke to a lovely lady who seemed to know exactly what I was talking about, and she had the problem sussed out and fixed in about two minutes.
It turns out the problem was due to a QoS setting on my profile. Over the last 18 months or so I had several times that my old ADSL broadband line speed would just dissappear to almost nothing, each time the BT support staff would push up the QoS in order to try and provide a good enough line speed for the BT vision to work. This setting was never fixed when my new Infinity connection was setup and it was causing problems, hence the V04. Problem appears to be fixed now, thanks for the quick resultion BT.sjtp wrote:
One thing on powerline adaptors (picked up from a comment by another poster on the forum at some point).
Powerline adaptors should never be used on power surge controlled extensions.
Where possible, they should not be used on extensions.
They should not be plugged into the one half of a twin socket with a surge controlled extension in the other half.
Most people know the first two, but maybe not the third ~ I didn't till I saw that other post. It is quite natural to have all your computer equipment plugged into a surge controlled extension with the powerline plugged in conveniently next to it. When I read the other post I changed mine around; because of the layout I had to break rule 2 to do it and temporarily use a long mains extension for the powerline, but it still very considerably imporoved the powerline performance.
That said, the performance I was seeing even with the problem wasn't bad enough to stop streaming working.
They say that because it can hinder the performance, as some surge protectors destroy signal but some are fine.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below. -
I bought Gold in Infinity Blade2 and the game say "Connection Fail" (6 times).
It's show in Purchase History... But I Don't Get any Gold... I need a Refund
Please helpWell the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck -
I recently connected my new ipad to my itunes, but now itunes will not recognise my ipod classic, and 50gig of music has gone. ipad connects ok but no longer ipod which has been there for two years! help!!!
What happens when the iPod is plugged in? anything? any errors?
Why is 50GB of music gone? All music should exist on the computer. Only a fool would rely on a single device which could easily be lost or stolen to store their content on. -
I notice that my new IPad (3rd generation) will not stay connected to the power cord at all, I'm not exagerating, if I plug it in and browse the Internet without fail it will become unplugged and I will have to push the plug back in (Ba-beep). Ive actually grown to despise that sound when you plug your iPhone or iPad in because it reminds me of how much money I spent on something that PHYSICALLY will not charge while I'm using it.
I know the problem with it holding a charge while in use, I get it, the screen is amazing and it takes a lot to run the display, however, it is unacceptable to me that I can't even keep the thing plugged in while I'm using it. I can not even leave it on my Cal King bed overnight because I will wake up in the morning to find that the plug has been jiggled loose in a corner, so it's still attached but not making a connection thus not being charged.
I love the 4GLTE from Verizon and I love the iPad, but I'm actually using my 1st generation IPad while I am at home so I can leave my new $900 iPad on a table to charge free of incident so I can use the 4G while I'm away from wifi during the day. I have been getting more upset about this because I can not even use the Griffin extended cord to charge the iPad and be far from the plug because only the original apple sync/charge cord will have a better shot at staying in. Absolutely none of my non apple cables will stay in the iPad 3 while having it in my hands.
The plug is at an angle, unlike the first iPad, not sure about the iPad 2. Please let me know if they have same issue.
If anyone else is having this problem with the Gen 3 iPad please let me know because I'm tempted to do something about it with apple and I'm hoping that I just for some reason have a bad cable receiver or something and maybe I can get a replacement and enjoy the iPad as I had expected to. There is no reason why I should be even using my first iPad and I have friends that want to buy it but I am not selling it because I'm unable to sell it because I can't handle the new iPad while it's plugged in, that is ridiculous if it's a common issue so please let me know!Thanks for the swift reply, I have been looking online and a loose plug seems to be somewhat of an issue with many, I hope mine is actually a problem and not what others are experiencing. It's taken me this long to even reach out for the simple fact I HATE being a complainer but this is just horrible.
Do you have an iPad 3 as well? And is yours not experiencing any issues close to mine?
Thanks again! -
I have a new ipad and everything works but can't connect to the app store. Itunes works and the wifi seems to be working but i get a blank white screen when i open the appstore. Nothing will load unter the features or charts tab so i cant download any apps. Purchased and updates tab loads fine. Any suggestions?
You would get better response from the iTunes community forum.
Have a nice day! -
every time i connect my ipod touch 4th gen. it says this accessory is not supported by ipod touch so people recommended me to just buy a new charger, so i did, but the night before I got my new charger it stopped charging, what should I do now?
also my power button does not worked it got stuck so therefor it doesn't work, are there any ways i can help it get loose and working again?Not Charge
- See:
iPod touch: Hardware troubleshooting
- Try another cable.
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
My 1st Generation time capsule won't connect to the internet thru a new motorola sb6121 - get continuously flashing yellow light. Using a router in between the modem and capsule yields good but slower connection to internet. Any thoughts?
Thanks for your response
Let me give the history - I started with an Apple Express being fed thru a D-Link EBTR 2310 cable Router from an RCA DCM315 Modem (Pure). Comcast service all the way.
Got the 1st generation TC in 2008 and merely replaced the Airport Express with the TC. Worked ok
A year or two ago I did try removing the modem and feeding the TC directly from the modem. Resulted in the same condition I have now - Continuous flashing amber on the TC. So I put the router back in the chain.
Some time later, at the recommendation of a Comcast rep, I replaced the router with (a Belkin F5D 5231) to see if speed and dropout problems would be improved. I thought it helped some at the time but now I am not so sure.
Last week I decided to see if a new modem would help with download speeds. So I got another pure cable modem (Motorola SB 6121- high on the Comcast recommended list).
Got up and running easily with Comcast help and with the modem connected directly to a computer.
Next I put the TC in the link and again could not get past the TC continuing to flash amber. Although I did get connected to the internet with this configuration I lost connection two both of my printers - one connected by USB and the other wirelessly to the TC. Again everything works fine when I put the Belkin router back in the system.
However with the router in there, the modem shows the downstream connection to be 10/100 ethernet speed. (Modem light changes color for indicating speeds.}
I have gone thru all of the combinations of powering down/ up, but all stays the same.
I can live with what I have but something still doesn’t seem right.
Thanks again -
I installed a new wifi router and airport will not connect automatically to it. It sees the network but will not connect unless I tell it to. I can't find anywhere in the utility or network preferences that will allow me to choose this router as the default. How do I fix this? BTW I'm using Lion.
Are there any previous networks that you have used that have the same password as Molly? YES
Using System Preferences > Network > AirPort Advanced again, you need to remove any listings of previous networks that used the same password as Molly. Click the name of the network and click the - (minus) button at the bottom of the list of connections.
Also delete any other networks (except Molly at the top of the list) that might have used the same name...Molly in the past.
Delete any other networks that you no longer need so that your Mac will search for networks more quickly
Click OK, then click Apply
Open KeyChain Access and look for a listing of any old networks that you no longer need. Click to highlight the name of the network, then click the Delete Key on your computer.
Then look for any old networks that might have used the name Molly in the past and do the same for them.
Then look for any old networks that might have used the same password as the password for your "new" Molly network and delete them in the same way
Click the KeyChain Access menu just next to the Apple icon in the upper left corner of the computer screen
and then click KeyChain First Aid
Enter the main administrator password for the Mac you are using and highlight the Repair button. Then click Start. You will see a message that repairs have been completed
Quit Keychain Access
Power down the entire network...all devices...order is not important
Power up the modem first, then your main router, the other devices one at a time
Log on to Molly and see if the Mac remembers it after a few tries. If not, I'm afraid that you will need to change the name of the wireless network and password on your router due to corruption issues on the Mac. You have done everything possible without re-installing the complete operating system. -
I have restored my new phone from I cloud but when I connect to my PC to put some music on it asks for set up as new phone or back up from a date from iTunes that is too old. Help it's doing my head in
Select setup as "New", the next screen should prompt you to rename your phone. Just name it what you already have it named. After that, you should be able to sync and all of your data & settings will still be exactly as you've already set them up on your phone. The message is more threatening than what really happens.
-
i bought a brand new 5th gen ipod touch. im trying to restore from itunes backup. then it says connect to itunes but my hp laptop is not syncing it. when i plug it in it does nothing but say connect to itunes... how do i fix this?
Hey jtom234412,
Thanks for the question. Based on the information you have provided, it sounds like your device is not detected in iTunes for Windows. The following resource may help resolve this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Furthermore, if your device is in recovery mode (displaying an iTunes symbol, with a plug), see the relevant information under Step 5.
Thanks,
Matt M. -
I recently connected my iPhone 3GS to my computer, for the new update 3.4.5, but i didn't load at all. Not even after 3 hours..
so i tried to disconnect the phone, but the loading meter is still there like it's frozen can't push any button or anything at all.. what should i do?Restart your iPhone by holding down the on/off and home buttons until your see the Apple logo.
-
my itunes is up to date on windows vista but my iphone 3gs wont download the new 4.3 sofeware saying that network connection timed out after downloading for 7 minutes. can anyone help?
I have manage to update. You need to disable windows firewall and
You have any other anti virus (I have kaspersky) you need to disable that as well -
My new iPad with Retina Display is not able to connect to the Wi-Fi of my new Time Capsule. It use to connect, but now it just spins and spins and never connects. I've tried rebooting everything many times.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
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