New iPod classic - white screen

Hi,
Just bought an iPod classic. After charging there is only a white screen. But it is working, I could listen to music on it, but I can't anything but a white screen on it.
I've downloaded the newest software but that didn't seem to work. I've had another iPod plugged to iTunes (a 5th generation), could this the problem or do I have to get back to the store to get a hold of another copy?
Rune Nielsen

Try resetting the ipod by pressing the menu and select buttons for about 6 seconds until the apple logo shows.

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