New iPod keeps crashing out!

Hey there,
I just bought a New iPod and I'm having a few problems with it. Firstly, if i skip tracks it crashes if it do more than a couple. This can't be normal? Second, um is it normal that wiping the dust of an iPod scratches the crap out of it? It has a case which I keep it in all the time but i decided to give it a clean as it was a bit dusty inside (I moved house) and yeah, scratches.
ANy advice would be great,
thanks,
Chris

mines only ever skiped when there was a gap in the mp3.. or is it most of them? i got scratches on mine the 1st day i had it all i did was put it on my desk..not sure about the skipping tracks unless ur doing it 1 after the other too fast

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