New Kitkat update has left me w/o sound. +

So far this is my only problem. The only sound that will work is the ringer and alarm. And yes I have checked all of my settings to make sure nothing is muted or turned off. This all happened right after the update yesterday morning. Please help
Samsung S4

    I'm so sorry your phone is not working properly after your update sheena813. I know this is frustrating but help is here. Are you using any sound apps? Are you having issues with any of your apps? If so, I recommend removing them temporarily to help with the issue. You can also perform safe mode to check the apps on your device http://vz.to/1m8Mjg4 . If you continue to have issues, the last step is to perform a hard reset http://vz.to/PTQNYF . Please keep us posted and let me know if it works.
KinquanaH_Vzw
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