New Line Installation

Why does it take BT 2-3 weeks to setup a new line when it's already physically connected?

Line John said, BT Retail and Openreach are owned by the same company, the BT Group plc. But because of industry regulations and competition laws BT Retail and Openreach operate independently from one another.
A bit like PC World and Comet, owned by the same company but for competition laws, especially when it comes to pricing they operate seperately from each other.
Also, to re-confirm what John said just because there is a line physically in your property it does not mean work elsewhere on the netowrk isn't required. The line may need to be connected at the green cabinet, that would require a Customer Service Engineer going out. It may need connecting at the Main Distribution Frame, again an engineer required. Also they would have to set up your line card, assign it a number and add all the virtual services you may have ordered like 1571 or caller display.
So it is not a case of just flicking a switch, installing a line requires a small army of engineers and back office support staff to get it connected and dependent on how buy they are and how many other repair or provision jobs were placed before yours depends on when yours will be done.

Similar Messages

New line installation question

I live in a house that has never had a line connected, so I am having a new line fitted. I am having phone and infinity 38Mb. Will the installation engineer just fit one master socket to be used for the phone and modem, or will they fit a seperate point for the modem in another area of the house? If they do, would this be an additional charge?
Thanks

So usually an extension would be counted as additional work then? In that case I may be better to just buy this DSL extension kit from ebay for £10 and do it myself. 15M BT ADSL INFINITY FIBRE OPTIC RJ11 TO BROADBAND MODEM EXTENSION CABLE LEAD

What is happening with my new line install?

Hi,
I don't normally post on anything like this, but feel I am being left no alternative, other than cancelling my order.
I am a new customer to BT and on the 14th of May I placed a order for a broadband and phone package, which was to include a new line installation on the 5th June between 8am and 1pm.
I also ordered a new phone system and dual wifi dongle which all turned up as expected.
On the 5th June I took a day off work and waited until just after 2:30pm for the engineer not to turn up.
I received no call, text or email telling me that the appointment had been cancelled, it took me to call BT and finally manage to get to speak to somebody human to find out that it had apparently been delayed.
First I was speaking to somebody from the UK the next I was put through to order management in India, which started to infuriate me more as the line was really bad and I was calling from my mobile for then to have them hang up on me.
I called back a further 3 times after being passed from pillar to post to eventually get put back in touch with a order management lady in India again.
She told me that the problem was with openreach as they reckoned they had tried calling me on the 14th May (when I placed the order) to which I replied I had not received any phone call from them.
They wanted to know if it was a first or second line installation, I replied 5 times with it is a separate line that needs to be installed and I still don't think she understood after that.
I was then told I would get an update on the 12th June between 8am and 8pm as to when the line was going to get installed, to which I did and again was a bad line as the call came from India just to be told there is another delay which will be the 19th June.
At this point I'm beginning to lose my patience, I had waited nearly a month for the line installation to happen to be told that there was another delay which would take another 7 days before somebody updated me again.
After I put the phone down I received a text from BT sms saying they had tried to contact me but we're unable to do so but not to worry they will be back in contact on the 22nd June?
Very strange seen as I had just spoken to somebody and was told the 19th June.
I rang back through to BT and got put through to India yet again where the signal was poor and asked that somebody call me from the UK as nothing seems to be getting sorted.
Within 10 mins I got a call back and was put through to BT in Dundee, I explained the whole situation over again and was told they would be looking into the problem and would get back to me later on the same day the 12th June.
It is now the 17th June and I still have no answer as to when the line installation is taking place, so I can start using the equipment I have paid for.
if I knew in the first place that this was going to be a problem I would have used a different provider other than BT, as a new customer I find their lack of communication and generally not seeming to give a **bleep** about customers poor, with my only choice then being if I don't get the answers I want on the 19th June I will cancel the order and send everything back for a full refund and would advise others not to use BT in the future.
Sorry for the rant and this being my first post but I am beginning to lose my patience any help would be appreciated.

Hi lda1979,
Welcome to the forum and thanks for your post.
I am so sorry that your order has been delayed and you are not getting any information on this.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will find out what is happening.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can I choose an exchange for a new line if equidis...

Hi,
We are considering purchasing a new build property in the KA6 5HB postcode.
The sales centre at the property has two phone connections - one from the Prestwick exchange, and one from the Annbank exchange. The postcode for the sales centre is KA6 5HL which is 100 metres distant from the KA65HB postcode although this is not the way it is shown on the Openreach map.
Broadband speed in the sales office is 18Mbps down, 4Mbps up which would be acceptable.
The BT site states that 1-2Mbps is possible for this location?
The Prestwick exchange is due to be upgraded in December this year (shown as Coming soon), however the Annbank exchange is Under Evaluation so is unlikely to be upgraded anytime soon(if ever).
Is it possible to specify which exchange we would like to be connected to as part of the new line installation.
Thanks

very unlikely if Openreach would even consider it and even if it could be done the costs could in the thousands to be done the site office which is showing the speeds you post would only be available as a fibre connection
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

New Infinity installation is slower than ADSL - Su...

BT just rolled out Superfast broadband in my area so I signed up with BT. I was promised 13Mbps/1Mbs which was disappointing as it's nowehhere near the 'Superfast' speeds that BT advertise. I already have an ADSL line from TalkTalk which tests out at about 6.5Mbs/0.8Mbps so even though I will be paying 50% more at least I was promised that I would get double the speed. If only that were true!
A brand new line was run to the house on 20/5/2015 & the BT Homehib installed. However the speed is only 5Mbps/1Mbps & has not changed since installation. I immediately called customer support on the day of installation but they say there is nothing wrong with my line but clearly there is as I am not getting anywhere near a 'Superfast' speed not even the same speed as my exisiting ADSL line.
What do I need to do to escalate this & get the problem sorted? Clearly I don't intend paying 50% more to get an inferior 'Superfast' line from BT.

Here' some more tests as requested:--
FAQ
1. Best Effort Test: -provides background information.
Download Speed
5.07 Mbps
0 Mbps
5.2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 5.07 Mbps
For your connection, the acceptable range of speedsis 3.64 Mbps-5.2 Mbps .
Additional Information:
IP Profile for your line is - 5.2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.89 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.89Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
Please visit the FAQ if you are unable to understand the test results.

Command-line installation issue : InstallMediaPath parameter?

Hello,
I have an unsuccessful command-line installation of SQL Express 2008 R2. I need to do it to install a new local instance so that a Winforms application could use it (I'm packaging the app thus installing pre-requisites through my installer).
I hit "InstallMediaPath" blank parameter issue, if I look into "C:\Program Files (x86)\Microsoft SQL Server\100\Setup Bootstrap\Log\Detail.txt".
System.ArgumentNullException: Value cannot be null.
2014-09-08 09:40:17 Slp: Parameter name: InstallMediaPath
I read on the forums that this error can solve by uncompressing before running setup, so here are my two commands. I still have the issue.
"Resources\SQLEXPR_x86_ENU.exe" /Q /X:"%TEMP%\SESetup"
"%TEMP%\SESetup\Setup.exe" /ACTION=Install /QS /IAcceptSQLServerLicenseTerms=True /Features=SQL,Tools /InstanceName=MSSQLSAFETIFY /SQLSVCACCOUNT=\"NT AUTHORITY\\NETWORK SERVICE" /AddCurrentUserAsSQLAdmin /SECURITYMODE=SQL /SAPWD="somePassword"
Earlier in log file I see a correct value for InstallMediaPath so am clueless.
2014-09-08 10:00:51 Slp: Setting: SQLSVCACCOUNT
2014-09-08 10:00:51 Slp: Value specified: "NT,AUTHORITY\\NETWORK,SERVICE /AddCurrentUserAsSQLAdmin /SECURITYMODE=SQL /SAPWD=somePasssword /ACTION=RUNRULES /RULES=GlobalRules /WORKFLOW=Install /TIMESTAMP=20140908_100041 /LOGMARKER=_GlobalRules /MEDIASOURCE=C:\Users\bpo\AppData\Local\Temp\2\SESetup\ /INSTALLMEDIAPATH=C:\Users\bpo\AppData\Local\Temp\2\SESetup\x86\setup\ /ENU /MEDIALAYOUT=Core
2014-09-08 10:00:51 Slp: New setting source: CommandLine; previous setting source: Default
2014-09-08 10:00:51 Slp: ----------------------------------------
2014-09-08 10:00:51 Slp: Completed Action: ProcessFeatureCommandLineArguments, returned True
Thank you so much for helping. Do I have some incorrect parameters?

I finally found a solution, using a Configuration.ini file. Blog entry dealing with MS SQL unattended setup
I suceeded with a configuration file, adding though two parameters to file, IAcceptSQLServerLicenseTerms="True" and SAPWD="passwordOfMyChoice".
With command line only, I had "path2" parameter null value error, once I added /InstallMediaPath undocumented (?) option to my initial command line switches...

New build installation - 4 months and still waitin...

Hi
As with many posts on this forum, we have a major problem with phone line installation. Back in April I ordered a new phone line to be installed, together with an Infinity broadband package, ready for my move into a house on a new development. We moved in on 2nd May and was told installation would take place on 23rd May. No engr showed and when I rang to query this I was told he was working on the exchange and I would be updated. Needless to say no update was forthcoming. When I called again I was then told that the developers working on behalf of the estate had not finished their side of the work. Having spoken to them, I found out the delay was being caused by OpenReach and the cabling was not completed. This story has now been repeated every time I call, and it is now coming up to 4 months since my order was placed. I keep being given a new installation date which is then cancelled a few days beforehand. The last straw has come today; I was due an update on the 23rd which was not forthcoming, I have now been told there will be no further news until 17th August!
The delay has cost us a fortune in mobile phone credit, along with buying and topping up 2 dongles. The phone signal here is almost non existent, and as both my son and I are disabled with chronic health conditions there is a major concern in case we can't get a signal. Back in May I collapsed at home, with no one else here. I was lapsing in and out of consiousness but managed to crawl to a door and get a signal to call an ambulance. If it happens again I may not be so lucky.
How can BT and OpenReach justify the fact that it takes at least 4 months to carry out the necessary cabling work? People started moving into their new houses at the start of the year so why did BT decide it wasnt necessary to carry out the work in readiness for the new residents?
One of the most frustrating things is that when we call BT, unless they speak to the OpenReach engineer there and then, they have no idea what is going on. The engineer may have updated the records two weeks before but we are never told what is still needed and why. I have called the engineer myself, but am told he cannot deal with individual queries, even though I am calling on behalf of a number of residents! BT have the monopoly on a product that they cannot supply - surely it is time to let other companies become involved in line installation, or are they scared they will lose out due to their own bad service?
A number of residents here, including myself, are now going to escalate the matter to Ofcom, our MP and also the national media. Questions need to be asked as to why new build homes are without essential methods of communication for so long in this age of technology? We are also going to be looking at starting legal action against BT for not fulfilling contractual obligations, and claiming compensation to cover the mounting costs we are paying out. From the amount of postings here we are not alone in this matter, and surely BT can see this can't continue?
Plese feel free to add your thoughts to this issue.
Clare Hatch

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

New pole installation and costs?

Dear all,
Can anyone advise me as to how much BT charge to install a pole to carry a land line? Further, what is the preferred distance between poles?
We are selling our current house and renovating the stable block, that we also own, next door. The trouble is that there is no physical line there at the moment - we will have to have one installed.
How much do/should BT charge to install a new pole? The one that feeds the current house is about 40m (as the crow flies) from the entrance to the new property, the easiest point to give access to the new building. (The line will have to cross our current/soon-to-be-former property so the new owners will have to get used to that I think). Is this distance too far to keep the tension in the wire? Would I need a second pole installed - not impossible but would impinge upon access to the property slightly. Would it be cheaper to have a new line 'moled' underground, done at the same time as the drainage is installed?
Also, we want to keep the same telephone number (have had it for 23 years) but even that is causing minor problems!
I spoke to the (very helpful) lady at the "house move" section of the helpdesk who said that:
(a) if we want to keep the old number we MUST have a physical line to re-assign the number to, otherwise the new owners will not be able to have a new number assigned to them
(b) as this is not the case, we could have the BT messaging service take our calls but this will only last for three months and is not extendable - I doubt whether we can be in a position to start work on the new property by then, never mind be in a position to have a BT land line connected.
(c) I wanted to be able to re-direct the land line calls to our number redirected to a mobile (possible via one of the items on offer in the list of packages available for land lines). However, this is not possible due to (a) aboveas you must have a physical line for this to happen (apparently)
(d) If we do not have a physical line OR have our messaging service expire after the three month period, our number is given back to BT Wholesale who will re-assign it as 'available' for anyone else to have. I have been told that there is no way of 'reserving' our number so that it is kept for us.
Why can't I simply keep my number 'at the exchange' (non-technical) and the system simply redirects the telephone call to a mobile whilst not physically having a line, and I simply tell them that I want my line established and reconnected when I am ready?
Got distracted there but I thought that I would get all the details off my chest.
I have had absolutely exceptional service from BT in the past ( one of the reasons why I wouldn't consider switching my line rental etc. to another supplier, even though it may be cheaper) but there are one or two minor irritations that could be sorted out here as I am sure that this situation must have occurred somewhere before.
Any comments most welcome

Hi Gsd4me,
Thanks for the post and welcome to the forum.
It is impossible for me or any one else in BT to tell you how much it will cost to get a new line installed at a newly built property, without having the site surveyed by Openreach. The process here is, you would place an order to have the line installed at the address of the new property. Once the order is placed we would then be able to book an engineers appointment.
The engineer will come out to the site on the agreed date and then carry out a survey to ascertain what work needs to be carried out. Openreach will decide on the best and most efficient way to get service to your new property, if they are able to use the existing pole then that is what they will do, however you will not know until the survey has been carried out.
Once Openreach have surveyed the site then they will let you know the cost of the job. You can then decide if you want to go ahead with this installation.
I understand that you are trying to keep your telephone number. The advise you have been given is sound. You can only keep your number if you have a line to transfer it to. BT Retail do not own the telephone numbers, we get numbers assigned to use from the pool of available numbers by Wholesale.
Once you cancel your service your telephone number will be added back to the general pool of available numbers, this then becomes available to any of the service providers that use the Wholesale network. Unfortunately there is no way around this, we have no way of keeping a telephone number without it being active on a telephone line. We simply do not own the number.
I hope this information has helped. Any more question please drop me a reply.
Cheers
Sean
BTCare Community Manager
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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In Pages, when I hit the return button, the first letter on the new line is not capitalises. How do I get it to capitalise automatically?

In Pages, when I hit the return button, the first letter on the new line is not capitalises. How do I get it to capitalise automatically?

Right click the Back button and choose the page you want to go to from the list.
'''N.B.''' I noticed that your Flash installation is out of date which exposes your system to attack. See: http://www.adobe.com/support/security/bulletins/apsb11-18.html<br><br>
Update via http://get.adobe.com/flashplayer/

New OIF installation - Very slow response from OHS

Hi,
I've installed two instances of OIF 10.1.4.0.1 in order to create a test configuration to test XASP Attribute Sharing (i.e., we are not doing any other profiles).
Both OIF instances are using a separate instance of Sun Directory Server as its User Data Store, and both are using in-memory for Transient Data Store and have no Federation Data Store. Both OIF instances were installed similarly, using the "BASIC" installation choices, and are running on separate Redhat Linux servers.
The problem that we're seeing is very slow (10+ seconds to 30+ seconds) responses, even when we try to access a static HTML test page that we've placed in the OHS htdocs directory.
We've eliminated any networking problems as possibilities by a couple of tests that we've done, including shutting down the OHS and running a small, different test web server listening on port 7777. When we do that, response time for requests from that web server is almost instantaneous.
We are also seeing the same slow response when we try to access the test HTML page from the same server itself.
We have an SR open with Oracle, but so far, we've not been able to identify what the problem might be, so I'm hoping that perhaps someone else may have encountered this problem and have a resolution.
It is really puzzling because, as I said, this is a pretty vanilla default OIF installation, and it is doubly puzzling because even getting a tiny static HTML page is taking 10+ seconds. Also, I had installed OIF 10.1.4.0.1 on a Windows machine previously, and I don't see this problem on that earlier installation.
If anyone here has any insight into this problem, please let me know.
Thanks,
Jim

Hi,
I think I was able to temporarily eliminate this slow response problem. I think that the slow response problem is related to another problem that I posted about in the "Application Server - General" forum (see below, and Port 7200 conflict?
Jim
======= POSTED to Application Server - General forum ============
I think that I was able to temporarily work around this problem, plus another problem that I think is related (see: New OIF installation - Very slow response from OHS
What I did was to just comment out the "include" line for "dms.conf" in the Apache httpd.conf.
Doing that got rid of the "Address already in use" errors I was seeing in Apache error_log and also eliminated the slow response I was seeing from Apache/OHS (see that other post in "Identity Management" forum), BUT I am getting new errors about Apache not being able to find "htdocs/dms/Spy0".
I have the impression that dms is some kind of process monitoring system that Oracle has in 10gAS infrastructure? So, I have some questions:
1) What's the effect of dms not working?
2) Is it possible to just disable dms?
I hope that Oracle support can come up with a "real" fix for both problems, but in the meantime, as long as what I did doesn't break anything else besides dms, we can at least test the OIF stuff.
Jim

How to print new line in jsp page

hi
how to print new line in jsp page
thanks

\n - new line character is in java specific not HTML
specific.Well, if the correct line separator sequence (by far not always \n) would be used, it does add a new line to the HTML output. Too bad that you don't want to see HTML but formatted text. The BR tag is a formatting element for the displayed text, not a line break in HTML. ;)

Records are not getting imported due to new line charactor in the field

Dear All,
I am trying to load a file into target but the import is failing. The error thrown is as below;
During the import of leads into CRMoD through loading the New lead/Step lead file received from CA, leads have not been imported and we encountered the following
error message:
"Import field 'LAST_NAME' had a blank value for the required Oracle CRM On Demand field 'Last Name'. This record was not imported. Please enter desired values for
the required fields and re-import this record."
Reason:
Leads are not imported due to an additional new line (Enter) character, which results in the subsequent lines not being picked up and the error of import failure.
Please help me to resolve this to remove the new line charactor in the field so that import succeeds..
By the way, I am working on ODI 11g.
Thanks in Advance
Regards
Santy

While i was reading your post i remembered an issue that madded me. I don't know Oracle CRM, but a possible workaround could be to create a temporary Oracle table and load all data inside it. After that load in CRM only valid rows.

NEW CELL and NEW LINE

Hi,
I am not clear about NEW CELL and NEW LINE in The Main window -> Table -> Footer -> Output options -> Output Table. Could any one help in explaining exactly what is the purpose of it.
Thanks
Ram

when you are placing a text element, you need to specify whether you want this text element to be displayed in the next cell of the table. If the text element is to be displayed in the next line then you will have to check that as well. So, if you are displaying a list of fields in a row format then for the first field, you check both line and cell and for the rest of the fields you check just the cell.
Regards,
Ravi
Note - Please mark all the helpful answers

PR...New line item not to be added

Hi,
I have a PR where release process is at line item. After approval (Release of the PR) the system does not allow any chnages to the PR Line item . BUt it allows to add new line item to the PR. How do we check that the new line item cannot be added to the PR.
Regards
Nandini

Hi
You can restrict changes to the PR after release by customisation. On OMGQ go to release indicator> choose the release indicator which once it is effected you do not want any changes...select the "details" then "changes after start of release process" - on the field changeability..enter " 1" for cannot be changed.
This will work perfectly since no additional items can be entered once the PR is approved. if you only restrict by changing the field selection screen, additional items can still be added.
if for any reason you want to make changes to the PR then the approver must reset the release.
regards
Nrikah

General Ledger Accounting (New): Line Items of the Leading Ledger

Hello Guys,
We are planning to implement
General Ledger Accounting (New): Line Items of the Leading Ledger
0FI_GL_14
We are in ECC6 sap_appl 6.00 and BI 7.0 SP 14, BI Content 7.3 level 4.0
The new GL line item is available
Financial Accounting: General Ledger Accounting (FI-GL)
Available as of Release - SAP Enhancement Package 3 for SAP ERP 6.0
Shipment - SAP NetWeaver 7.0 BI Content Add-On 3 Support Package 08
Content Versions- 1.0; 703
Just we have to install SAP NetWeaver 7.0 BI Content Add-On 3 Support Package 08 and on ECC side SAP Enhancement package 3 for ERP 6.0 --. Financial accounting - SAP APPL 603.
Is it correct. Can you please confirm.
Thanks
Senthil

Hello Senthil,
Yes, thats engough, since SAP is recommending the same for that datasource 0FI_GL_14. I think you are already in that version.
See this SAP help document
[DataSource Transactional Data: 0FI_GL_14|http://help.sap.com/saphelp_nw04s/helpdata/en/45/4f8e8bbf3f4f63a5dd197ef7d53fa2/content.htm]
Thanks
Chandran

New Line Installation

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