New modem for upgrade to Triple Play?

I currently own my own modem for Comcast internet but am upgrading to the Triple Play and know that I need I modem that also is telephone capable. I have my own router.   I have been told to buy the Arris TM722G (or Arris TM862G for included router).  My research shows that the Arris TM822G is newer and better but a comcast rep at the local electronics store said it won't work even though I see people on the forums use it with success. Any advice or recommendations would be appreciated.  Thanks.

spyncycle wrote:
Paraniod wrote:
spyncycle wrote:  "The Arris TM722G is a DOCSIS 3.0 modem and is NOT at end of life!  Where do you get these wild ideas?" I got the "wild idea" here, read the input from a senior Comcast employee:http://www.dslreports.com/forum/r30121623-Equip-Arris-TM722G-now-EOL "The TM822G is on their list of approved modems, but not the retail version.  There have been posts of people saying that Comcast refused to activate their 822 and others have been successful." I didn't say there was a problem with the rental version, just the retail. Read this:http://forums.xfinity.com/t5/Voice-Service-and-Equipment/TM822G-is-not-an-approved-retail-device-for-phone/td-p/2528169  That's new information for me.  I would have assumed that Comcast woiuld have refused to activate my customer owned TM722G earlier this month.  Now that I've posted this, I'll probably get a notice from Comcast that I must replace it. They probably didn't know it was to be end of life'd at that time. It's unfortunate, but I guess one of the pitfalls of buying your own modem. It may be ok for the time being, but there will be no updates for it, So yes they will ask you to upgrade at some stage. Now there is just one choice of retail modem available for voice the Arris TG862G if you feel like splashing the cash on that. Like I said I think it would be better to rent, for the time being. I haven't seen any indication that they intend to add the Arris TM822G lately or indeed if they intend to add any new telephony devices to retail at all..

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