New Scnario in sales return

Dear Friends,
My Client is textile sector, i Have a scnario that in sales return the material should directly move from one customer to another customer
for eg:i have invoiced to customer "A" now the customer "A" want to return the materials. instead of taking the material back to stock we want to move the material to customer "B" and raise a credit note to Customer "A" and invoice to Customer "B".
How to configure this in SAP Sales return cycle.
Thanks in advance
Regards
Ramesh.

Hi,
this is very common scenario, i have seen this in my two implementation and did best out of available solutions.
1. when stock transferring from one customer to another customer if it is with the knowledge of ur sales person and understanding between two customers then no need of accounting entry in business, because one customer sends and the other customer receives the goods and pays the amount, in turn that sending customer pays that amount to the business. there is no returns entry in business. mostly this happens any business. sales person deal with this outside business.
2. if business wants this info officially, then there is no other way except doing entire returns process.
take returns from returning customer, give him credit note and send that goods to the customer who receiving it and make a fresh invoice for that.
regards,
sadanandam kasarla

Similar Messages

Sales return -vat G/L account

hai gurus,
Iam here discusing about a sales return process. I have a scenario like the client sells 1000 nos of goods
,among that 10 comes as returns. i will refeer to billing document and create a sales return order now quality says among 10 nos of returns 8 can be reused again but 2 nos is fully damaged during transit.
Now i do PGR and after that when credit memo comes i will do for 8 nos and 2 nos i will do another credit memo.during the 2nos i claim to insurance account .here the price,Bed,Schess,Ecess goes to insurance claim account and the client wants the vat which he took from his client also to be gng to the insurance claim account.
As vat reverses back to the same vat g/l account.
now can any suggest me is there any way to transfer the vat amunt to another insurance claim G/L account
as per standard SAP it reverses the same vat G/L account.
tax ink is been used and vat g/l account are triggered through tax code and if necessary through table entry t030k with respect to business place
with regards

We too have same req from the client & we did in below method.
we have created new condition table in VKOA - with sales org - dist channel- item cateogry(eg:REN) -
assign this table to resp access seq - make sure , it should be in first line , out of all the other tables. ( the reason is, if system finds one condition record with any resp table, it will stop searching for other condition records).
maintian return GL account against the above combinaiton created with this new table.
its working fine for us, ( if you dont find , Item category field, in field catelog, add this field by selecting , New entries- )
revert

Sales Returns

Dear Experts,
In one of the scenarios of Sales Return, customers raises debit memo while returning the goods, so my client makes the payment for that, in the next step if the material can be rectified he does the needed rectification and again delivers the material to the same customer with a new invoice, please suggest how to Map this.
Regards,
Rais Ahmed

Hi,
I think your client dont control returned material in the system. So u don't use return process.
You can control returned material without system, and after rectifition you use MB1C to goods receipt rectifited material.
Then use standard process to sell rectifited material (SO-DO-Bill)
This is the simplest.
In other case, u can use return processing
All returns against sales order are effected against sales order type RE.
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. SO-DO-Bill for Sales standard process
Rgds

Sales Return and Incoming Payments

Hi, I have worked with SAP Business One for a long time, but as an end user. Now I am employed as SAP Support for my new employer. I have a couple of questions:
1. My past experience with SAP is that a Return is a function created through a credit memo. My new company has a Return AND Credit memo in AR. I understand why this is needed, but when a return is used instead of a credit memo, the invoice is not linked to the return, nor is closed by the return. Is this because of the way the system was initially set up through SDK? Can this be corrected/reconstructed to do Sales Order -> Delivery -> Invoice -> Return -> Credit Memo. And have all the reconciliations done internally by SAP?
2. SAP was working on an issue but then stumbled upon another issue that they wanted me to look into from our database.
Here is a copy of their response:
In the course of our investigation for message 1065121 2010, for the database of (Customer 1127763), we noted that this is also affected by the scenario described in Note 1026115 - Invoice does not appear on Incoming/Outgoing Payment. I have attached the said Note for your reference. We have created this message on your behalf to pro-actively create a fix for the issue.
What I found out: My past experience with Incoming payments was that in the incoming payment screen, you could easily reconcile/click on the credit memo and the invoice and add it just fine. But in my new company, we are not allowed to add an incoming payment without entering a payment in the 'money bag', which is impossible because it's a credit memo against an invoice. We have to do an internal reconciliation, therefore the invoices do not show up in the incoming payments table. I know there is not a validation created to validate an incoming payment because I did not create a validated function to do so. How is this possible?
Your response is kindly appreciated.

Hi Marianne,
I think this is more a Business Process issue than an SAP issue.
If you have delivered goods, but not invoiced them, the correct document is a return. If you have delivered and also onvoiced, the correct document is a credit memo, not a return.
The return is drawn from the delivery, which creates the required links, and the credit from the invoice, also creating the links.
Creating a return where the goods have been invoiced is a redundant step and will break the links, as you point out, and requires additional reconciliations.
The credit memo based on an invoice will create all the accounting and stock entries you need. Perhaps some testing & training will convince them to change their processes?
PS if you do use internal reconcilation to close an invoice, you can find the applied transactions by using right click on the invoice

Report linking Delivery , Receipts , Purchase Return & Sales Return Entry

We have Service Contract for Supplying Inventory to Our Indirect Customer.
For Example:We have signed service contract with IBM whose customer is Bank of India, now once Bank of India logs any complaint call to IBM for faulty part, IBM ask us to supply new part from our inventory to Bank of India and collect faulty part from Bank of India, after inward of faulty part from bank of India we then send same faulty part to IBM against which IBM send us the new part hence the cycle gets completed and our inventory regain its level after four transaction.
Each of Inventory in this transaction is managed serially
To cater to this business scenario, we prepared Delivery Transaction against Bank of India(Bank of India is defined as customer)(For Serial no abcd1234) and prepared sales return entry of faulty from Bank of India (For serial no pqrs6789), then prepared goods return entry (For Serial no pqrs6789) against IBM (IBM is defined as vendor) and in last prepared GRPO entry for inward of Inventory from IBM.
In this scenario any transaction can be initiated first.
Across all this transaction one No (RMA no a UDF) is common same for all transaction
So to have complete tracking of this we want to linked all this transaction i.e for one RMA no report should show all transaction linked in single row including serial no of item.
Satish

Hi
Pls find the below query which i have used
{select * from (select 'GRN' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
c.whscode,b.quantity,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid
from opdn a inner join pdn1 b on a.docentry=b.docentry
inner join (select * from sri1 where basetype=20) c
on a.docnum=c.basenum and b.itemcode=c.itemcode
inner join (select * from osri where basetype=20) d
on a.docnum=d.basenum and b.itemcode=d.itemcode
where not a.u_rmano is null) grn
left outer join
(select 'DC' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
c.whscode,b.quantity,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid
from odln a inner join dln1 b on a.docentry=b.docentry
inner join (select * from sri1 where basetype=15) c
on a.docnum=c.basenum and b.itemcode=c.itemcode
inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
where not a.u_rmano is null) dc
on grn.u_rmano=dc.u_rmano
left outer join
(select 'SR' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
c.whscode,b.quantity as srqty,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid,1 as [quantity]
from ordn a inner join rdn1 b on a.docentry=b.docentry
inner join (select * from sri1 where basetype=16) c
on a.docnum=c.basenum and b.itemcode=c.itemcode
inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
where not a.u_rmano is null
) sr
on grn.u_rmano=sr.u_rmano
left outer join
(select 'PR' as doc_type,a.docdate,a.docnum,a.u_rmano,a.numatcard,a.cardcode,a.cardname,a.docstatus,c.itemcode,c.itemname,
c.whscode,b.quantity as prQty,status,case when c.direction=0 then 'Inward' when c.direction=1 then 'Outward' end as direction ,d.intrserial,d.suppSerial,d.Batchid,1 as [quantity]
from orpd a inner join rpd1 b on a.docentry=b.docentry
inner join (select * from sri1 where basetype=21) c
on a.docnum=c.basenum and b.itemcode=c.itemcode
inner join (select * from osri where basetype=20 or basetype=58 or basetype=16 or basetype=67 or basetype=15 ) d
on c.sysSerial=d.sysSerial and c.itemcode=d.itemcode
where not a.u_rmano is null) pr
on grn.u_rmano=pr.u_rmano}

Split sales return document line items by price

Hi,
I need to dynamically split line items in a sales return document based on certain conditions. The added line items would have the same material and details of the first line item but would be different only on return price.
I tried to add lines to xvbap in USEREXIT_MOVE_FIELD_TO_VBEP(in MV45AFZZ. Note that xvbap is not populated at userexit_move_field_to_vbap)but this approach does not produce the desired results. I have also tried it at userexit_save_document_prepare and at userexit_check_vbap but it's not possible to modify xvbap correctly in these exits.
Do you know of a way to handle this?
Regards,
Aravind

Hi Aravind ,
first thing is Clear and refresh XVBAP table and add ur own data , i think in this case XVBAP will take the new data.
Regards
Prabhu

Sales Returns Stock posting using movement type 651

Hi Experts,
I want to upload the sales returns stock using movement type 651. Because, our existing company code 'xxxx' has been changed to 'zzzz' and all the stocks, balances and so on has been uploaded and carry forwarded to new company code 'zzzz'.
Now, I stuck with the customer/sales returns stock. Also, I know that there is no accounting effects with the movement type 651 i.e., blocked stock stored in customer rejection storage location.
I have tried lot but I didn't get the solution for the same.
Kindly share some ideas to upload the sales returns stock.
Anandkumar KS

Dear Experts,
First of all, sorry for late reply.
I tried using the movement type 655, but i can't able to post the stock.
Is there any other way to post the stock in customer rejection storage location with the movement type 655?
Also, it should not create any Accounting Document while posting the stock.
Please advice me in this issue.
Anandkumar KS

Re-Issue Sales Return Material

Hi,
Can anyone help me to address the following scenario in SAP B one.
I have Finished Item say "A". the customer returns this item after few days. For this i have to enter the Sales Return document which is standard functionality.
This return FG item will be reused in Bill of Material of "A" with other raw material.
Since same Item "A" will not be allowed as child item in the BOM i have created new Item called as " A   Ret" and added Sales return for this item and stock taken in Return warehouse.
for this return item i have the price which is mentioned in the Return document.
if i create production order as shown below
Parent :   -
Item A
Child: -
Item A   Ret
Child: -
RM1
Child: -
RM2
In this case to produce the Item A again i require to consider only the cost of the raw material added and not the "Item A Ret" since this item is already produce and reused in the production.
can anyone help to manage since in standard Production module it is considering cost for the Return item also which is having major impact on the cost for the Item A.
we are stuck with the entries for this scenario can anyone help please

Hi Deepak,
Thanks for your inputs.
we are implementing in pharma company. As per your suggestion the product which we are taking in as Return material is say for example a tablet which i cannot take in as dissamble production order which is not posssible.
So a thought to enter as separate item. I know this will affect inventory. ANy suggestion for this.
Because after tatking this as return item we have to book Incoming Excise invoice and then Credit memo to adjust the customer balance.
Any suggestion how to follow the steps in SAP. Your help will be very useful.

FI documents during sales return & invoice cancellation

Dear All,
We are using two document types RA for sales return & RC for cancellation of Invoice. These documents are getting posted in Domestic Sales account. We need to track them seperately and posted to two seperate GL A/cs. Do we need to have seperate document types for them apart from normal sales document ? What will be the account assignment to be done to have these postings done to new gl accounts ?
Regards,
Sadashivan

Hi Kesh,
The document type is common for sales as well as sales return. Further, we are creating a new GL account for Sales Return now. At present Sales and Sales return are commonly posted in domestic sale account. I wish to clarify that as the sales are captured through account assignment VKOA - ERL, the sales return has to be assigned through OBYC - VAX. Is it correct ? Like wise for cancellation of invoice is there any account assignment so that whenever the invoice is cancelled automatically posted to new gl account - "sales invoices cancelled "? That is instead of debiting sales we will be debiting sales invoice cancelled a/c credit customer a/c.
Regards,
Sadashivan

Query on SALES RETURN PROCESS

Hi All,
Scenario : Sales return domestic.
1) I have created Return sales order with reference to Invoice number
2) Have generated Return Delivery
3) Have generated the Invoive.
Now when I check the MB52 report value appears as "Zero" under value unrestricted tab, why is it so , Kindly help me if am following the correct procedure.
PS: Now If I have to send the material back to the customer do I have to create new sales order and then dispatch it ??
Regards
Suvin.S
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:28 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM
Edited by: ssugethen on Jan 11, 2011 11:29 AM

Hello Suvin,
You can try to check the value for your return sales order with T-code MB51
Go to MB51 Enter Movement type 651 execute..
Next screen Press Ctrl + Shift + F12 . It will take you to next screen..
In this screen use Ctrl + F8, you will get field Column selection Popup..
in that Choose " Amount in LC" & Sales Value.
With this you will get the value. If the value is Zero then it means that the return stock from customer is non valuated.
Note:
T.Code MB52 : Display Warehouse stock of Material in Hand.
App:lication
You use this report to display the total stock of a material (quantity and value) at plant and storage location level. If transit stocks or stock transfer stocks exist at plant level, the system totals these stocks and displays them in the column In Stock Transfer in a stock line without a storage location.
Note that in this report, the stock value of the warehouse stock is calculated using the following simplified formula:
Stock value = quantity x value/valuated stock
Therefore the stock value specified here only has informal characters and does not represent the actual stock value.
Br,
Tushar
Edited by: Tushar Patankar on Jan 11, 2011 6:28 PM

Configuratin for Sales Return

Hi,
I have a particular problem regarding Sales Return. The problem is as follows :
While creating normal Sales the following a/c entires occur :
Customer - Debit
Revenue A/c - Credit (G/L XXX)
But while creating the Sales Return, I want a seperate G/L account to be updated for revenue purpose.
Customer - Credit
Sales Revenue A/c - Debit (G/L YYY)
Please let me know how to do this, since the pricing procedure is same in both cases.
Thanks in advance.
Amol

Hi,
You can do this with creating a new account determination table. Create a new condition table with order reason AUGRU in transaction V/12 with other field which is required. Assign this table in your access sequence (SPRO>Sales and Distribution>Basic Functions>Account Assignment/Costing>Revenue Account Determination>Define Access Sequences And Account Determination Types>Maintain access sequences for account determination), ensure that this access table is the specific table so it should come before the generic one.
Assign the GL account for your account key and the order reason with the field chose in the table through VKOA.
Now when you create the return order enter the order reason so that the GL account assigned against the order reason can be determined.
You can also include the billing type but it requires table append and user exit.
Regards,
Murali

SAP sales return system should not accept quantity more than open quantity

Dear All
During sales return user is able to enter the quantity more than open quantity and system is allowing for that enter
Plz tell me how to restrict this
Regards
Arun

No need of exit for this.
Go to VTAF, select the item category for the combination of order type and billing type and maintain "+" for the field "Pos./neg. quantity"
Also go to OVAH and change message class V4 no 229 to E will work.
Now try to create a return order and increase the quantity. Sytem will not allow to do so but if you create a new line item, then system will also for which, you can go for exit already suggested.
thanks
G. Lakshmipathi

Sales Returns - BOM

HI SAP Gurus,
Can you please help me on what should be the exact Item Category Configuration while creating a Return Sales Order,w.ref. to Billing doc which contains BOM (ERLA).
Regards,
Sree..

BOM Returns not supported with std SAP settings . To achieve this you have to fine tune the system.
In BOM, main item - Item cat group-ERLA ( assumes that, delivery /pricing happening @ main item level. In Billing only main item will appear, where as in Delivery - main item & component will be copied from the sales order)
if yes,
Create new item cat for returns which is copy of REN ( maintain structure scope SD01 & Application V) =ZREN
maintain item cat determination for returns;
ZARE (Copy of RE doc type) + ERLA = ZREN
ZARENORMZREN(Heigher level item cat)=REN
maintain relevant copy control settings-
1- Invoice - Return order
2- Return order - return delivery ( header & ITem level0
3- Return order - Return invoice.
now run the test cycle.
Note: if you issue credit for returns to main item, then main item- item cat should be relevant for pricing & billing maintained. & return delivery will be activated only for component ( Determine sch.line category accordingly)
Regards,
Reazuddin MD

Sales return-configuration

please tell me the steps involved sales return with TC CODE.

Return material From customer
You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).
The steps are as follows :
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}
In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

Movemen tye for stock against SO (Unrestricted) during Sales return deliver

Hi,
I wanted to trasfer stock against sales order (unrestricted) during PGI of Sales return deliver.
Currently we are using Movement type-653 but it transfer stock to unrestricted location which we want to take against sales order-unrestricted.
Please suggest movement type for same or do we need to create new movement type for same.?
BR,
Ajit raut

As per my opinion , it is not possible.First you have to put the Stock in Unrestricted use then you can assign it to any Sales Order.
It can come in Sales order - Unrestricted Only when in Your Sales Cycle - Returns , you create a Returns Order wrt any Sales Order which is not Possible.
So better to do the PGR and then assign the stock with a new Sales Order.
Best Regards,
Ankur

New Scnario in sales return

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