Sales return-configuration

please tell me the steps involved sales return with TC CODE.

Return material From customer
You need to receipt the rejected goods through SD Module (VA01 - Sales Order type RE).
The steps are as follows :
1. Create a return request. (Using Sales Order in SD)
2. Create outbound delivery according to return request.
3. If the setting is correct in the outbound delivery screen SAP will automatically switch post goods issue button into post goods receipt. The setting is in sales order item category and delivery type.
4. In the standard system the movement type used is 651.
5. After post goods issues receipt is done using outbound delivery, the quantity is placed in blocked stock without value updating.
6. You will then decide if the return quantity are indeed bad stock or not.
7. Transfer Posting from block stock to unrestricted stock (mvt type 453), this will have accounting effect (Debit Inventory, Credit COGS)
8. Goods Issue to scrap account how to create new titles which can be used in creating the "address" view on the Vendor master.{T-Code: XK01}
In config go to Basis Components --> basis services --> Address Management --> Maintain title texts

Similar Messages

Free Goods Sales Return

Dear All ,
I want to configure free Goods ( Exclusive ) Sales Return Process . Pl. Help me out
Ex : 10 + 1 Free Goods and Complete sales is returned with free goods.
Thanks in adv
Regards

Hi TKG997 ,
Assign the the item category for higher level item TAN item category to be determined should be RENN in Configuration . Then maintain Copy control settings is required to be maintained from invoice or Return order.
This should come through . I am not in front of the SAP system to test this requirement . Hence ,Please test and confirm .
Thanks and regards
Veera
Edited by: veera PV on Jan 19, 2011 12:28 PM

Sales return - Excise invoice from depot

Dear all,
We are having a sales return scenario in depot which we are executing in following way.
1) Return sales order 2) Delivery against sales order 3) PGR 4) Credit memo 5) Capture of excise invoice in J1IG against the material document posted in PGR with reference to original excise invoice.
But when we are again creating an outgoing excises invoice from depot i.e. re-selling the same material to other customer system does not show the excise invoice in list of inward invoice.
Request to please let us know if we have missed out on a step/ configuration to ensure that the customer return excise invoice is visible to re-sell the material from depot.
thanks & regards,
mahesh

Dear Lakshmipathi,
Thanks for the reply, did go through the thread that you have suggested before i posted this one.
Just wanted to know that we update the register with material document number posted for transfer of material from one storage location to another which is customer return to finished storage location and not with the PGR material document number?
5 Create Transfer posting in MB1B with movement type 453, storage location 0005 and save
6 Note down the material document reference
7 Go to J1IG to reverse excise issue posting
thanks and regards,
mahesh.

Sales Return: credit memo Should generate automatically with goods reversal

DEAR SD GURUS N EXPERTS,
Currently we are using following system of Sales return.
VA01: (Order Type: RE) --> VL01N (Return Delivery) --> VL09 (Goods Reversal) --> VA01 (Request 4 Credit Memo or remove billing bloc) --> VF01 (Credit Memo)
But, now my client want a such configuration that entry of Credit memo should happen along with Goods Reversal (VL09) - Automatically. They don't want to carry out VF01 separately.
Reason behind it: Customers has credit Limit, Suppose a customer has a Credit limit of 5,00,000 and we have delivered the Material of same amount. It means all the credit limit has been used. But now He has returned the material of 2,00,000. But it will not affect the credit limit until we pass Credit memo.
Please suggest the required configuration and what we can do in such scenario. Thanks in Advance.
DSC

Again I can tell you that the process what you were following (reversing the goods receipt) is totally wrong and it will have a serious negative impact on inventory. Either you should not create a return delivery or take the stocks into parent plant. If you dont want to show in inventory, then scrap it which is a standard process.
Coming to the requirement, there is no standard way to achieve this. Check these threads where the same topic was discussed
[Re: How to set up in SAP to have automatic billing after PGI |Re: How to set up in SAP to have automatic billing after PGI]
[automatic billing|automatic billing]
You have to apply the same logic for credit note also.
thanks
G. Lakshmipathi

Customer sales return - excise inv creation issue

Dear expert,
        We are testing the "Customer sales Return" scenario for one of our client. Our process is,
1. Create sales return order (VA01) with ref or without reference
2. Create return delivery (VL01N)
3. Perform Post goods Receipt (VL02N)
4. Create Credit Note (VF01) - Here in this case we are differ. We are creating the "Credit Note" with reference to return delivery not with ref to sales return order
               Since we planned to create the credit note with reference to "Return delivery", we have defined the CIN related customizing as "Assign Billing Types to Delivery Types".
           Then we tried to create the excise Invoice using Transaction J1IIN. But we are getting the error message as
                              Billing document 3134000001 does not exist
                              Message no. 8I422
Kindly give your suggestion to overcome this issue.
Warm Regards,
Nag

Dear Experts,
         Thanks for your quick response.
Yes, already we maintained the billing relevance field in item category maintained as "A" & Copy contorl in VTFL also. Due to this we can able to create the "credit Note" in Transaction VF01. But during excise Invoice creation only we are facing the above mentioned issue.
Feedback for the response from SDL:-
                 Yes, we came to know that, for customer sales return process we need to raise a JV only not the excise invoice creation in J1IIN. But we are in the assumption that, this scenario is applicable of we are creating the "Credit Note" with reference to return sales order.
             But in our case, we are creating the "Credit Note" with reference to "Return delivery". Since delivery is involved in the process we are in the assumption that we can able to create the excise invoice using J1IIN after maintaining the configuration in the "Assign Billing Types to Delivery Types" area.
Please give your valuable feedback on this.
Warm Regards,
Nag

Credit memo -Depot sale return

Hello Guru,
I am facing problem in credit return memo regarding excise amount.
Since this is depot scenario after doing J1IJ i am doing invoice where excise value is picking from J1IJ...which is ok.
when i am doing depot return with reference to invoice it is copying right excise value from invoice.....which is ok.
But when i am doing my credit memo for return it is not copying excise value from sales return order.
Copy control is ok i.e. D.
Values of excise in return credit memo is copied from the orginal sales order.
Also i tried with doing first J1IG to capture return excise and then i did vf01, even though i am not getting the excise value which is in sales return order.whie generating the credit memo system is doing the recalculation of pricing.
Regards
amit Varma

HI,
Please follow the below link and check the configuration as per standard SAP:-
http://www.sap-img.com/sap-sd/sap-sd-cin-configuration.htm
Thanks & Regards,
Rahul Verulkar

Stock value related to sales return

Hi experts,
When sales return, the return goods captures the current stock value after PGI. What's the system logic for that? U know, the customer wants it to capture the stock value of the responding sales delivery date.
For e.g., the goods (10 ton) is sold in June when the stock value is $10/ton. In July, 2 ton is returned while the stock value is $15/ton. According to the standrad system configuration, the return goods bases on $15/ton to calculate (accounting document in material document after PGI). But the customer want to base on $10/ton to calculate as to keep some financial reports balance.
In case the difference of stock value occurs, is it the only way to adjust material cost via MR21 & the difference of stock by KEU5?

Hi Colleagues,
I am facing the same issue with my client.
Here, the project was implemented 5 years back and till now the processes in system were working fine. But, raised a concern on MAP of material during issues and returns.
Client is maintaining MAP for certain materials (includes some FG items also) in Material master data.
During goods issue MAP is captured at say 100/- But, if the stock is being returned into plant after 6 months or so.....then during goods returns, MAP is captured at current prices ..say 95/-.
Now the client want to return the stock at same price during original goods issue i.e at 100/- only. Even if goods return document captures the stock MAP at 100/- ...then where do difference (5/-) will be posted. As per logic difference will be posted to P/L account, but can we see this posting in accounting document of goods return material document?
I think it is not possible in standard process in system. To take up this activity with system modification, can we utilize userexits in MM module? If so, can anybody please tell...which include can we consider to do this.
Thanks & regards,
Praveen.

Sales Returns for Excisable Finished Stock

Dear All,
I have read a post below with regards to sales returns for finished stock which updates RG1 register, as I understand RG1 register is a quantity register, and the movement types define the sales returns qty wise, However I have the following queries
If I send 10 qty of material to my customer the same is captured through my normal sales scenario where I create an outgoing excise invoice, however if the customer sends 3qtys back then I create Return Sales Order, Return Inbound Delivery and a Credit Memo, however from an excise point of view I need to use the t-code J1IH as suggested in the below post and click on additional excise and give the required details. However at the bottom there is a radio button tab RG23 A and RG23 C where in the system by default it is selected as RG23A.
My question is I will input an outgoing excise invoice where I need to give partial credit for the part qtys which the customer has returned and if I do click on RG23A tab( Since there is Radio Button) does it have any impact on the register RG23A value wise, as per my understanding RG23A is used from a purchase point of view for raw materials and RG23C is for purchase finished product and why is there no Radio Button indicating RG1 and it does have any impact on other register as well.
Customer Returns for Excisable Finished materials RG1 registers update
Kind Regards
Atul Keshav
Edited by: Gojolly99 on Jul 10, 2011 8:21 AM
Edited by: Gojolly99 on Jul 10, 2011 8:38 AM

Dear Siddhartha,
This functionality was available in standard it self, Chose order type RE, Configure Delivery (PGR) and billing documents for the order type. It will reversal automatically the excise and sales etc..
In sales, customer will get debit and sales will get credit, so once you can take return this will get reverse including excise, sales and cst / vat.
if it is use ful reward me
Reg
Eswar

Sales return

Dear sap Gurus,
In sales return scenario which is the t code and mov type to transfer the stocks from returns column to unrestricted use column..i am confused as there are too many movements types sugessted.....can anyone through light on the same.
Experts will be rewarded with points....
Regards,
Shruthi D Seth

Hi,
sales returns is a process in which the customer returns the material supplied to him may be because of poor quality, functionality not proper,etc. We configure the process in SAP in the following way:
The return sales order - order type is RE in SAP. The item category for this item is REN. In VOV8 copy RE and maintain yous with name changed. save it.
The return sales order is always created in reference to an original invoice. Why because for a sales order containing 5 items of different quantities the deliveries may have been different and accordingly the invoice also may have been different. So actually the invoice may contain only one item amongst the 5 items. If this item is rejected the original invoice is taken into consideration for reference.
Create return sales order - VA01 enter the sales area and click on create with reference. go to invoice tab select the original invoice and copy it. Check the quantity and create the sales order. save it.
go to VL01N - create returns delivery, do the PGR9post goods receipt). Save it.
fo to VF01 - create credit memo. save it.
Normal process flow
RE - LR - RE.
Transaction code for transferring the returns goods from returns to unrestricted stock. - "MB1B" and movement type is "453"
Hope this will solve your problem. Reward points if solution found useful.
Regards,
Allabaqsh. G. Patil

Sales return with warranty and without!

Hi,
I have a scenario like sales return,
2 cases, with warranty and without warranty
I need your guidance on controls,
1st case with warranty,
Stock has been taken in to the plant with respect to sale return order.
I generate service order SM01 (Non revenue generated)
Maintain operations and material
goods issue and operation confirmation
technical completion.
Now I run DP90 for resource related billing. And need to control that service order cost does not go to billing document. But I don't want to bill the customer.
Please correct me, I only settle my service order and leave it. How should I go about it. Please help me.
2nd case, when there is no warranty,
I create a service order SM02 (revenue posting allowed)
Maintain operations and material
Then run DP80 to generate quotation and confirm quotation.
goods issue and operation confirmation
technical completion.
Run DP90 for billing the customer.
Could you please suggest me if I need to make any changes to this. If so, which part of it (SPRO) i need to configure.
And as per my understanding if service contract exist then it will help to determine fixed price in with out warranty case.

Hi,
Yes I could able to run DP90 though I don't declare the order as revenue based. Infact the if refurbishement order (SM03) has to trigger automatically from sales order RA. Infact if it is revenue based we canot even generate it from sale order.
You can even refer to this following link which states that cycle.
[http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm]
I have only doubt during this process billing is based on DIP profile. But how does pricing procedure is coming in to picture. And how and where to link Pricing procedure. Please guide me. And from one of my collegue came to know that accounting Indicator can be used to get discount condition in pricing procedure so, that when we run for Warranty cycle we can bring that condition to get 100% discount through KBM1 condition type.
Regards,
N,Nagaraju

New Scnario in sales return

Dear Friends,
My Client is textile sector, i Have a scnario that in sales return the material should directly move from one customer to another customer
for eg:i have invoiced to customer "A" now the customer "A" want to return the materials. instead of taking the material back to stock we want to move the material to customer "B" and raise a credit note to Customer "A" and invoice to Customer "B".
How to configure this in SAP Sales return cycle.
Thanks in advance
Regards
Ramesh.

Hi,
this is very common scenario, i have seen this in my two implementation and did best out of available solutions.
1. when stock transferring from one customer to another customer if it is with the knowledge of ur sales person and understanding between two customers then no need of accounting entry in business, because one customer sends and the other customer receives the goods and pays the amount, in turn that sending customer pays that amount to the business. there is no returns entry in business. mostly this happens any business. sales person deal with this outside business.
2. if business wants this info officially, then there is no other way except doing entire returns process.
take returns from returning customer, give him credit note and send that goods to the customer who receiving it and make a fresh invoice for that.
regards,
sadanandam kasarla

HUM vs. sales return

Dear All,
We did the following process:
1. SO for materialA
2. Delivery refering to the SO
3. Pack materialA with mat_pack, based on configuration delivery item was created for mat_pack automatically.
4. Picking (WM picking for materialA and normal picking for mat_pack)
5. PGI (mvt 601 for materialA, mvt 621 V for mat_pack)
6. Return sales order (RE) refering to the original SO
7. Packing, but no automatic item determination > the packaging material was not generated
So, mat_pack got to return. pack. special stock to customer (special stock "V").
I checked SAP help:
- I can create SO (order type AT) > delivery (type: LR) will be created for packaging material with item category LAN
- no information in SAP online help or in SCM660 how sales return for HUs should be done (I haven't found anything).
- I tried to assign item category LAN for delivery type LR for VERP items in SPRO > LE > Shipping > Deliveries > Delivery Item Category Determination - the problem is that the delivery item category LAN ( document category J ) and delivery type LR are not allowed to be linked (error message: VLCU001)
My questions:
- I cannot assign LAN to LR (error message). SAP can: if it creates the delivery for AT sales order type. (SAP creates LR-type delivery with LAN del. item category for packmat with SO of AT type). Why does it work so?
- What is the standard sales return process with handling unit + returnable packaging)? I would prefer to pack the return item and get the packing item on the delivery - and reduce special stock "V" by posting GR.
Thanks,
Csaba
Edited by: Csaba Szommer on Oct 27, 2008 5:20 PM
Edited by: Csaba Szommer on Oct 27, 2008 5:23 PM
Problem solved by one of my colleague:
1. sales order item category TAL was copied > ZEL > "returns" indicator checked
2. delivery item category TAL was copied > ZEL > document type "T"
3. delivery type LR > Item requirement: 202, Default order type: DL
4. delivery item category determination: LR VERP PACK ___ ZEL
Edited by: Csaba Szommer on Nov 7, 2008 4:13 PM

Normally the Sales Return Order is created with reference to the billing document of the original sales order. You can get the billing document number from the table VBRP (field VBELN).
VBRP-AUBEL = VBAK-VBELN = VBAP-VBELN
VBRP-AUPOS = VBAP-AUPOS
The Sales Return Order can be fetched from the table VBAP (field VBELN)
VBRP-VBELN = VBAP-VGBEL
VBRP-POSNR = VBAP-VGPOS
Hope this helps.
Regards,
Manoj

Sales return with conditions!!!

hello gurus....
my requirement is that sales return should not be allowed after 15 ( say ) days from order / del / billing date.
how to configure this...
regards
Vishal

Hi vishal
Use a routine and assign it in the return billing document type details there is feild copying requirements assign there.
So whenver you create a return and do billing system will check and if that requirement is not satisfied system will throw an message
Regards
Srinath
Edited by: sri nath on May 23, 2008 10:41 PM

Sales Return, Zero Price

We were on the user testing stage. Something went wrong to the production server and the back-up copy was loaded to that production server. Configurations were transferred and upload of data is being done.
One of the issues I encountered is about sales return (Reg Ret Charge VAT). My client says before when they enter the material, the amount (or price of the material) becomes zero but this time the amount reflects the real amount of the material (just like making a regular order). Client want to put back the original setting wherein the price becomes zero when material is entered for sales returns.
Please guide me on what I can check.

Your initial post gave me the impression that RE (return order) is created and prices in Tab condition are given manually. In a later post, you are saying RE (return order) is created by referring to a sales order. Which one is it?
go to VA02, in your return order. check what is the item category?
Then go to VOV7, and for that item category, in field "pricing" give BLANK
In VTAA, return order <-- sales order
For that item category, give Pricing = B (redetermine pricing) and test.
I have been thinking,
1) if the business does not want any prices (i.e. price = 0), then WHY are you (going to) creating a RE credit memo? As in this case, there is NOTHING to pay back to the customer.
process = RE return order --> LR return delivery, RE credit memo
So, explain what are the process steps you have configured in the RE process?
2) Are there any charges you are going to payback to the customer, in this RE process?
Freight charges, Taxes etc. etc.
If yes, then at item category level, VOV7, you can NOT give pricing = Blank.
This shall be applicable for the entire line.
3) If you don't want any prices / bills -
have you thought about RE --> SDF (subsequent delivery Free) --> LF?
or RE --> LR
Give some background information as to why user / client wants prices = 0? (for all material?)
Edited by: Typewriter on Sep 24, 2011 9:15 PM

Excise (sales Return)

Hi All,
We have a Factory (with Excise)
We make STO to different Plants (Non- Exsice) and sell the same form Plants.
Now we have to take sales return at the plants (Non- excise)
and make STO to factory (excise)
What are the CIN configurations requires to take material back. do the repair (in PP) and send it back to the plants to sell again. (required excise clearence taken)
Please Guide me what are the configurations required for taking the material back to the Factory (excise) and send it again (with excise).
Please Help.
With Regards
Niti Narayan

In general in manufacturing industry, the repairable material is taken back under 4/5 Challan.
And repair cycle willl look like as following:
> (activity by MM) Reject Goods - (activity by PP/QM) Quality - Repair (at PLANT)
after that, if material is repaired then
> Delivery Challan w/o Sales Order (at Plant) use tcode. VL01NO use std dlev doc type LO.
If helpful, kindy reward.
Take care. JP.

Sales return-configuration

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