New Subscriber Questions

Hello,
I am a new subscriber to BT.  I did not have previous internet, but already had a landline available.  I received my HomeHub and software on time.  Also just recieved a text that our service was ready to use.  However, my HomeHub still shows that my Broadband light is off. I have tried restarting everything twice, and used Desktop Help, both Power light and Wireless are blue and on,  but no change.  Is there a waiting period, even after you receive message that service is turned on and ready to go?  Thanks for responses! 

welcome to the forum
when was your activation date?  does the broadband light come on at all?
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