New to BT, Speed and Stability Issues

Question

Hiya,
I've been on BT Unlimited Broadband for just over 2 weeks now. I have a few problems, it seems:
1. Gigabit port just doesn't seem to work. I've searched this one and I do have a HH3 Type A. It works on the occasional restart, but then stops...
2. I keep ending up with absolutely unusable speed. I've had speedtest results as low as 0.69 to 0.07 mbps (at this point the BT one won't even work as it's too slow). As soon as I reset my HH everything goes back to 'normal' at 10-12mbps.  This happens once a day on weekends (I'm at home more though) and maybe every couple days during the week.
3. I'm just generally finding the broadband 'flakey'.  High pings, latency in gaming, sudden lag... I'm not convinced my stats look great and my profile seems to be dropping (at best it was over 16mb, I've seen it down to 10).  Unfortunately I had to reset my router earlier today as the Internet wasn't usable, at that point I'd had about 23 hours of connectivity (not a manual reset) and my HEC and CRC numbers were up to about 15 million... Here's my stats after an hour and a half.  Does this look normal or a cause for concern? I've not got a telephone to do a line test, but I'll see if I can get one in the next day or so if need be.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 01:34:59
Downstream:
12.81 Mbps
Upstream:
1.129 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Fast
Noise margin (Down/Up):
6.8 dB / 5.7 dB
Line attenuation (Down/Up):
25.0 dB / 13.3 dB
Output power (Down/Up):
20.7 dBm / 12.5 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
246712 / 32
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
344959 / 7
Error Seconds (Local/Remote):
5455 / 0
To my knowledge I have only a master socket in this flat where the router is connected via a new filter (though it's an old style socket with a BT logo top-left and a solid one-piece faceplace). I've checked wired and wireless, etc with same results.
Any thoughts or advice would be greatly appreciated.  
Solved!
Go to Solution.

Answer 1

Thank you for your advice.  I did the line test with a corded phone and it seemed OK. No loud crackling or anything, maybe a bit of a faint hum, but nothing noteworthy.  It dawned on me that I hadn't tried swapping out the filter and having done that the speed has gone up and the errors have gone down.
BT have also agreed to swap out my HomeHub for a Type B to fix the Gigabit issue.
Could I ask, what do you think of these results now?  The other thing is... it's switched to Interleaved mode from Fast I noticed.  Are there any consequences or anything I need to do since it seems I spent my whole first 10 days using a duff filter?  Will it have any lasting effects on my profile/speed?
Thank you very much for your assistance.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 03:29:24
Downstream:
16.25 Mbps
Upstream:
1.094 Mbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.5 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
5.8 dB / 5.5 dB
Line attenuation (Down/Up):
25.0 dB / 13.3 dB
Output power (Down/Up):
20.1 dBm / 12.3 dBm
FEC Events (Down/Up):
979597 / 13
CRC Events (Down/Up):
576 / 35
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
11482 / 7
Error Seconds (Local/Remote):
314 / 3