New US local number is a shame

I just purchased a skype local NYC number to use it from Pakistan tonigh. Immediately after that I subscribed to International unlimited worldwide trial package .. And I dont have any credits on my account only the trial subscription.
When someone calls me, I see them calling but when I attend I hear no voice.. neither my callers hear anything...
Similarly when I make a call, the bell ting ting ting rings but when seconds begin to be counted, there is a complete silence. 
I was not expecting such a low standard from skype..
I even tried to test the call features to check my mic, speaker, internet etc.. but all is working..
then I tried to talk to the agents but it kept me waiting forever and I was not able to reach any customer service agent.

Didn't save me from what I think are design stupidities, but the upgrade was flawless.
Yup, like changing folders to also open within the same folder when you double click a subfolder, instead of opening in a new folder. Never had to do that without holding the Option key before. So why weren't users given an option to choose? As you note, it's not a bug, but a feature change/loss many users don't like.
I'm way off topic here, but I agree with the OP's sentiments, not because I've found 10.9.3 to be buggy - actually it is one of the cleaner major upgrades I've encountered. It is "a shame" for the continued iOSification of OSX and if I understand yesterday's "keynote" we are looking at more in 10.10. I regularly send feedback to Apple - never acknowledged - protesting the gratuituous and seemingly irrational changes in the interface particularly as the user is (1) not told (2) given no options. I really need to do creative work and a $5K iPad just won't make it for me.
To the OP, I don't do user switching so haven't seen the issue you're facing. Is it critical to your work to use this feature?
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