Newly purchased song does not play in its entirety. I've ensured crossfade is turn off. How do I correct?

I just purchased a song, but its cutting the last 2.5 mins of the song off. I've ensured crossfade is turned off. I don't feel I got my money's worth and I am concerned, if I purchase the same song a second time, it may do the same thing. How can I fix or what department do I need to contact?

Delete and redownload them if doing so is free in your country.
(98014)

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Latest version of iTunes, but just purchased song does not play!

Hi All,
All other songs I have purchased in the last few weeks from iTunes play fine, however the song I have just bought won't. I have all the latest drivers, I have checked for Updates in iTunes but there are none...
Personally, I am wondering whether the file corrupted when I downloaded it, in which case I guess my money has just gone down the drain and I have to cough up again?
Thanks in advance,
Tom

Hey melthepest,
Thanks for the question. I understand that your iPo classic is not displayed in iTunes when connected to your computer. The following articles include troubleshooting steps that may help resolve your issue, depending on the symptoms:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/TS1369
iTunes reports that "iTunes cannot recognize this iPod at this time"
http://support.apple.com/kb/TS1416
Thanks,
Matt M.

TS1424 I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I downloaded a song that I purchased from the ITunes store, but the song does not play properly. How can I re-download the same song without having to purchase it a second time?

I could not find an option to "report a problem".
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.
(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

TS1424 I downloaded a song and it will not play in its entirety. Is anyone else having this problem?

I downloaded a song and it will not play in its entirety. Is anyone else having this problem? This has occurred on two or three songs I've downloaded lately.

Other people have been having similar problems with songs over a couple of weeks or so.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

TS1424 I paid for and downloaded a song, but the whole song does not play. Why is this, and how can I get it back without buying the song again?

I bought and downloaded a song, and the whole song does not play. Why is this, and can I get the whole song?

Depending upon what country that you are in have you tried deleting and redownloading it via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes ? If you aren't in a country where you can re-download music or if it re-downloads in the state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that song and use the 'Report a Problem' link.

When selecting a song to play on iPhone the correct song does not play. How do I fix.

When selecting a song to play on iPhone the correct song does not play. How do I fix?

There are users reporting the process being stuck and it might have to do with apple turning on match to other countries today.
Have you tried turning match off and letting it remove all none downloaded songs and then turning match back on to see if it fixes it?
Sometimes turn match off and then back on fixes some things, but not always.
Especially if it is working on your other devices, it has to be with the one your trying to get the song downloaded onto.

I use iPhone, iPad and MacPro, all works fine but the newly purchased iMac does not receive emails on time - always later than other devices. Why and how to fix?

I use iPhone, iPad and MacPro, all works fine but the newly purchased iMac does not receive emails on time - always later than other devices. Why and how to fix?

Go to Mail Preferences
Click on the General tab
Set "Check for New Messages:" to "Every Minute"
Hope this helps

PC crashed, after reinstalling everything my purchases songs will not play.

PC crashed, after reinstalling everything my purchases songs will not play. I have the files but they say they are not authorized to be played on this pc. It is the same pc but i have had to reinstall windows and itunes. Please help me, how can i play my purchased songs?

How did you do this? I got the same message - some items not copied because I'm not authorized - minus the PC crashing.
I'm sooo bitter..how can I not play songs that I purchased?!
You help would be much appreciated!
managed to authorize it
Gateway Windows XP
Gateway Windows XP

Song does not play on iphone 5

Downloaded song onto iphone 5. Song does not play. I deleted it from my phone but it still does not work. Play fine on my computer. Help anyone?

Is that the only song not playing? check another song, Also try restarting your iPhone by holding down the on/off and the home buttons until you see the Apple logo.

Sharing does not show up on the side column ... tried turning off home sharing then turning it back on ... shared shows up untell i click "done " then its gone.

sharing does not show up on the side column ... tried turning off home sharing then turning it back on ... shared shows up untell i click "done " then its gone.

Yes, I have also tried and failed when setting up Home Sharing. I have followed the instruction given on the Support website, but this is all I see:
Both computers are on the same local network and both allow Home Sharing and are signed in with the same user name. I am not sure what else to do. Any suggestions?

HT1725 I purchased Danza Kuduro Don Omar & Lucenzo and the song does not play

I purchased Danza Kuduro Don Omar & Lucenzo and the song does not play

Danza Kuduro doesn't play? ¡That will bring the party to a halt real quick!
Seriously, it is most likely just a download problem. You can delete the bad copy from your library, and then download a fresh copy at no cost by following this guide:
http://support.apple.com/kb/PH1619
In the unlikely event that the new copy has the same problem, report it to iTunes Customer Service at this web page:
http://www.apple.com/feedback/itunesapp.html

Some iTunes purchased songs will not play on iPhone.

Some of my songs that I have purchased from iTunes will not play on my iPhone but will play on my MacBook Pro and iPad - what can I do to fix this. This problem has been happening for around a week now. At first it was 1-2 songs but now in a playlist of around 80 songs approximately 1/4 of the songs will not play. When the song comes up next in the playlist it will not only skip that song but will also skip past 1-2 other songs.

Hey brewmaster1967,
Does this happen with any other purchased content? Download some of the free on iTunes store songs.
Deauthorize the computer and play/authorize the song in iTunes again.
http://docs.info.apple.com/article.html?artnum=93014
Try re-creating the iTunes Library.
http://docs.info.apple.com/article.html?artnum=93313
Jason

TS1424 Specific purchased songs do not play correctly

I purchased the album "Into the Labyrinth" by the artist Dead Can Dance for 9.99. Some of the songs will not play all the way through, and a few will not play at all. I searched through Itunes support and was unable to find any advice on this issue. Any suggestions? I use the newest version of Itunes, and have never had this problem before.
Thanks
chazmusical

Have a read through and see anything here helps.
http://discussions.apple.com/thread.jspa?threadID=1043540&tstart=15
Andy.

HT1325 Purchased album fine then purchased song will not play

Purchased album fine then purchased song will not play

I had an album purchased on my iPhone5 that appeared in my iTunes library on my computer (Windows), but it would not play, didn't list the songs either.
I finally found a place in the Edit menu to update my settings:
Edit
Preferences
Store
automatic downloads
check music, apps, books
Then I resynced my iPhone and the album showed up. We also have an iPhone 4s and I was able to finally sync the album to that phone too.
This is all in iTunes 11 Hope this helps!

Some of my purchased songs do not play in itunes

I have purchased song from itunes either via my phone or through my computer ( but mostly through my phone). I noticed that some of the songs that i purchased do not play on my iphone and now im finding out that there are not even playing in my itunes. I can see the album artwork and the songs ( it seems like the file is there) but when I go to play the songs on my phone it just skips to the next shuffle songs. So it is as if the songs were purchased but then I cant get them to play.
I also just went back and dowloaded the latest versions of both itunes and for my iphone.
Does anyone know how I can fix this problem?

Hello jaiwill,
Welcome to the Apple Support Communities. Sorry to that there is an issue with some of your purchased songs. First, I recommend trying to delete the problematic songs and redownload the songsfrom your past purchases.
Follow these steps to delete the song from iTunes:
Delete an item from your library
Click the item to select it, and press the Delete key.
Click Delete Item.
Do one of the following:
Remove the item only from your iTunes library: Click Keep File.
Delete the item from your computer: Click Move to Recycle Bin. The item is removed the next time you empty the Recycle Bin.
You can find the full article here:
iTunes 11 for Windows: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12359
Follow these steps to delete the song from your iPhone:
Delete a song from iPhone: In Songs, swipe the song, then tap Delete.
I found the steps to do this on page 61 of the iPhone User Guide ( http://manuals.info.apple.com/en_US/iphone_user_guide.pdf ):
You can follow the steps to redownload the songs in this article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/ht2519
If you are still not able to play the songs after redownloading them, you can report an issue with this purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Best,
Sheila M.

Newly purchased song does not play in its entirety. I've ensured crossfade is turn off. How do I correct?

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