No audio on build?

I think I resolved the problem with Playlists, good enough at least. Now I am having a different problem. My main video has four audio tracks attached to it. The problem is that when I finish building the project, three of the four audio tracks don't play. They are all ac3 files and I selected "Do not transcode" in Encore. I can play the audio tracks by playing the M2TS file in the folder. However within the Blu Ray itself, they don't play.
Why is this? I've never heard of this problem before. I'm so close to finishing up this project but I just keep having these frustrating little problems.
Any ideas?

Actually I think most of the audio tracks did show "Do not transcode" before I changed them. I just verified that they all said that.
I do know that I originally set my project to "PCM" for automatic transcoding but that shouldn't have any effect on AC3 files that are set to "Do Not Transcode" right? I don't see how these files could not be BD compliant. They all play just fine outside of the authored Blu Ray. I can play them in the M2TS file. I could try and reencode the AC3 files using some program that might hopefully output a more compliant end file. What I did was to edit the 5 wav files separately then remux them back into a 5.1 AC3 with "Wav to AC3 Encoder". I've also used Audacity to create the AC3 files. I've done this before with no problems.
I can't convert them to PCM because I need to keep them as 5.1 audio. Also, I need to conserve space with this project.
I've even tried to remux the audio in using MultiAVCHD after building, but even that doesn't work AND it inexplicitly makes the project size 8gb larger which I cannot afford to do.
This is really frustrating. I'm so close to wrapping up this project yet I keep having all these frustrating little issues that hold it back.
Is there any other advice you could offer?

Similar Messages

No Video, only Audio when building a DVD in Encore CS6

Hi everyone!
First post here, and I apologize if this has been somewhat covered in other posts, I couldn't seem to find any similar issues in this matter, and I pray someone here can help.
I'm new to DVD authoring, and just started using Adobe Encore CS6 over the summer. I shot a dance recital, and after following some tutorials, made an awesome DVD that was very well received.
However, my last two DVDs have not come out working properly. I imported .m2v files from HC Encoder (DVD Compliant, max 7500kbps for safety) into Adobe Encore CS6, where the .m2v files say "Don't Transcode." They play just fine in the timelines in Encore.
When I build the DVD to either a folder, image, or disc, only audio plays for the video portions of the DVD. The only way to get the video to play is if I run the DVD through VLC. I tested in Windows Media Center (on Windows 8) as well as my PlayStaton 4, and the black picture with audio persists for each video element of the DVD.
Between making the DVD of the dance recital and the DVD today, I have gone through at least two complete system restores, if this is something that could possibly have made things go awry. If it helps to know, I'm running Windows 8.1 Pro.
Thanks in advance for any advice!

Oops, sorry!
I imported an *.m2v file along with a *.wav file, both the exact same durations and lined up correctly in the timeline. In the project panel, for the *.m2v it says "Don't Transcode" for Status and "Don't Transcode" for Settings; for the *.wav it says, "Untranscoded" for Status and "Automatic" for settings.
That's all that Encore's telling me about the files.
Side note, interestingly enough, I went back and re-exported the DVD of the Dance Recital that I had mentioned earlier, and it plays just fine. (I'm trying to compare the two projects as best I can) It seems as if the *.m2v file that I made in HCEncoder for the recital plays just fine in Windows Media Player, however my most recent ones do not. But they still play in Encore. Needless to say, I'm baffled.

Can't build if I have audio over a still background on menu

Every time I try to build, if I put a 30 sec. looping audio file on my menu (it has a still image background), DVDsp hangs trying to render the menu. The log is no help because it just hangs saying "Rendering menu". I've tried encoding the audio into AC3 first, I've tried using an AIFF, MP3, .WAV. Nothing seems to work. It simulates just fine, so I'm not sure what the problem is.
If I remove the audio, it builds just fine. I've even tried re-installing DVDsp, to no avail. I remember an older project that had a looped motion menu that built just fine, so I am stumped. Any ideas would be greatly appreciated. If I can't get any help on this soon, I'm going to have to give up on having audio with my menu. Thanks in advance for any suggestions.
Message was edited by: Marshall Almeida
Message was edited by: Marshall Almeida

Sorry it took me a bit to reply, I wanted to check out your suggestion. When I removed the background (selected "not set" from the pull down menu), the result was the same. Log says:
..Compiling Menu PGCs...
Compiling Menu#1 (Menu 1)...
Rendering Menu: Menu 1, Language:1...
And it hangs there forever. To answer your other question, it's a single menu with a single image set as a background (covers entire background) with a couple buttons and some type on top of the background.

Troubleshooting Guide: Audio does not Work after a Certain Period of Time

Hello everyone, Thanks for choosing the HP Forums! If your sound recently stopped working on Windows 8.x or Windows Server 2012, and you suspect a Windows Update is involved, then look no further! This is the troubleshooting guide that will explain how to resolve the issue! Explanation: Currently, there is a Windows update that may be causing the sound on your computer to stop working. The update is KB2962407, and it is now an “Important” update. That means that it will be installed by Windows Update unless you hide it. This thread also covers generic sound troubleshooting that can resolve "no sound" issues. Before tackling the update itself, since a Windows update may not be the culprit, there is some troubleshooting that can be done. A Round of Troubleshooting: 1. Running the Audio Troubleshooting in Windows 8 can resolve the issue. It does contain the ability to eliminate any setting that affects sound. Here are some steps on how to run this troubleshooter: a) Hold down the “Windows” and “R” key and then type “troubleshooting” and hit Enter.b) A window will open. On the left, click “View All”, then “Playing Audio”.c) Click “Advanced” and run it as Administrator. Then click “Next” to complete the process. 2. Try creating a new user account. The changes forced by the update may only affect one user. This HP document shows you how to create a new user under the “Creating a new account in Windows 8” section: Managing User Accounts and Logins (Windows 8) 3. Try a pair of headphones or external speakers. It will rule out where the issue lies if sound does not work through a second or third output device. 4. Another solution is to uninstall the driver manually then force it to be installed again:a) Open Device Manager, and go to the “Sound, video and game controller” section.b) Right-click on your audio driver and select “uninstall”.c) Restart the computer. This will force the hardware to write a new driver upon startup. 5. Finally, make sure that the remaining steps that you haven't tried from this document are attempted: No Sound from Speakers (Windows 8) New Inclusions: Disabling and enabling the sound driver has been tested with successful results enough for me to post here. These are the instructions to do this: a) Open Device Manager, and go to the “Sound, video and game controller” section.b) Right-click on your audio driver and select “disable”.c) Wait a minute, then right-click on it and select "enable" Also, A System Restore is also a valid troubleshooting step. This will return the computer to a point before the update and/or external source of the issue occurred. Here is a document on how to perform a System Restore: System Restore If you want something stronger, a Windows Refresh completely refreshes Windows 8, without affecting files: Refresh Your PC to Resolve Problems (Windows 8) Also, here is a Windows sound troubleshooting tutorial. Just out of curiosity, I re-created the issue on a Windows 8 computer and went through this tutorial. It was able to resolve the issue: No sound in Windows *Everything in italics is currently un-tested, but will be tested as soon as possible. I believe these steps will help: In the search bar, type "services.msc" and hit Enter. Hold down the "Windows" key and "R" key. Type "services.msc" and hit Enter. Look for the following services: - Audio Service- Windows Audio- Windows Audio Endpoint Builder I want you to right-click each of those services, and select "Stop". When they are all stopped, right-click on each one again, and select "Start". As well, make sure each service's status is "Started" and their startup type is "Automatic". Troubleshooting the Update: At this point, unless you want to reinstall the operating system, the only other option is to tackle the update, KB2962407. Please note that the following troubleshooting is ONLY a workaround, for now, and only should be done if the computer has installed this update. First, you can try the Hotfix in this Microsoft document, specifically to address KB2962407: Windows RT, Windows 8, and Windows Server 2012 update rollup: June 2014 If that doesn't help, then uninstalling the Windows Update, and then hiding it, is the only method of eliminating the issue if it caused by this update. Here is the procedure for uninstalling the update: 1. Go into Control Panel, then click on “Programs and Features”.2. Click on “View Installed Updates”. Look for the update with the ID number KB2962407.3. Right-click on the update and select “Uninstall”. Restart the computer. Next, here is the procedure for hiding the update: 1. Go into Control Panel, then click on “Windows Updates”.2. Click on “Check for Updates”. When the process is completed, is should find important update(s) available. Clicking on the message will open a window where the important update(s) is.3. Right-click on the KB2962407 update and select “Hide Update”. This will prevent the update from being installed next time Windows Updates are being installed. Conclusion:
At the end of this guide, you will have sound working again (assuming that the cause was the Windows Update, or at least software-based). Please let me know if you have any other questions or concerns. Thanks!
Mario

Hello everyone Thank you so much for making use of my thread, dedicated to resolve the issue. I appreciate all the feedback For those who are still experiencing issues, please reply to this post with the following information, and I can continue to assist: 1. The computer's model number. If you require assistance locating this information, please reference this website: Guide to finding your notebook product number 2. The computer's operating system. If you require assistance locating this information, please reference this website to determine your Windows operating system. (Make sure to include whether it's 32 or 64 bit.) 3. Does this occur on certain programs, or all programs? 4. Have you installed any new software or drivers on this computer, before the issue appeared? 5. What steps have been attempted from my first post on this thread, and what were the results? Additionally, if the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore Thanks again for all the continued support! Mario

Beats-Audio / Sound System Enhancement dv7 / HP Envy 15

Beats-Audio - Sound system Enhancement
Test system
dv7t – 6100 Quad / Windows 7- 64bit
Beats-audio
Introduction - Cave Sound Caper
Edits 29-Nov-2011
This is a re-write of this document.
Parts One and Two have been flipped. It's a work in progress.
The purpose of this Post is to provide a method to enhance the sound coming from your onboard beats-audio speakers. The quality of the sound should improve - more importantly, MORE sound should be available. This is important if your system is suffering from lack of enough sound from the onboard speaker system.
This process does not make use of the Loudness Equalization enhancement. I tested the Loudness Equalization enhancement (for a different purpose). Setting the enhancement on my test system and then switching the enhancement off resulted in the “Low Sound” syndrome. It took some amount of work to recover from that mess. The Loudness Equalization enhancement, in this author's opinion, is to be avoided unless its use is necessary.
FLIPPED:
The original intent of this procedure has been to provide a means to increase the amount of sound available from the onboard speakers on notebooks that are equipped with beats-audio IDT sound drivers. The “Pre-work” on my original post was overwhelming the intent. If your system is healthy, and the only reason to read this document is to enhance the amount of sound from the speakers, there is no need to hash through the work to fix your IDT driver installation. I’ve moved that section to the end – IDT installation and other work has become Part Two.
You must have your IDT HD driver successfully installed into your system.   The proper IDT HD driver contains the beats-audio interface.
Where to Start?
If you have “No Sound”, the Enhancement process may not work for your system. Please take a look at Part Two and decide whether any of the steps in that section apply to you. It is not my intention that you waste your time trying things you’ve already done over and over to regain the sound on your system. There are many posts on the forum on how fix “No sound”. This post addresses only a couple of “No sound” issues.   There is one slight possibility – see the section about the controls in iTunes – make sure your sound players volume controls are not mis-matched – and make sure you didn’t turn something OFF by accident. If you turned off the sound while watching a movie and now the HDMI sound is off - Poof! You might not have any sound – anywhere. It's just something to check...
If you have “Low Sound”, you might consider reinstalling your IDT driver to see if the issue can be corrected: IDT reinstallation is described in Part Two.
SideBar: As of 24-Nov-2011
If you have a dv7t: check on your HP Software and Driver website for a new IDT HD audio driver. Depending on your model, there may be a new version of the IDT driver, BIOS, and other important updates.
Part One
Some Setup Checks and on to the Enhancement
Make sure all basic Sound settings are set to “Default” to start.
Portions of this procedure are "not of my invention". Full credit will be given later in the Post. This section explains how to increase the amount of sound coming from the onboard speakers. It also attempts to give you a bit of control over the kind of sound coming from the speakers that you may not have at the present. Beats-audio is great; frankly, though - it's made for external powered speakers or headphones... what you get from the speakers on the notebook leaves something to be desired.
A while back I found a very interesting post on the topic of increasing the sound from the onboard speakers. The post was originally written for the HP Envy15. I believe the post has merit - Part One of this procedure is based on that original post.
I tested the suggested combined actions – it does work (at least on a healthy system). The sound quality showed improvement over the standard “out-of-the-box” beats-audio setup and the quantity of volume increased. In other words, this procedure makes the sound coming from the onboard speakers louder without the use of the Loudness Equalization enhancement setting.
I would suggest trying this “Enhancement” under the following circumstances:
Sound Quality is Poor, or the amount of sound from the speakers needs improvement
Sound is quantity “LOW”*
Sound is absent AND you believe the absence is NOT due to hardware failure.** See note on iTunes.
NOTES:
* If your LOW sound issue is severe, it may ONLY respond to using the Loudness Equalization enhancement, in which case this procedure is not recommended for your use. The two are not compatible. See Part Two.
** If there is NO sound on your computer, it’s possible that completing this procedure may not result in any improvement. See Part Two.
Sound Controls – iTunes, Media Player
I would add to the emphasis on checking the volume on one’s iTunes setting. If iTunes volume is turned down, the notebook’s speakers will respond to that – turn up the volume in iTunes without adjusting the volume in the volume mixer and the sound on the notebook will not increase properly (or will suddenly jump). It’s a juggling act and one that must be taken into account when the sound is being reset.   Additionally, if you have other audio players on your computer – in addition to those mentioned in the post – be sure to check them for volume controls: it is important during a sound reset that all the sound players be in sync. If you miss this, you may not get your sound back.
Check for this mismatch in sound volume controls if you do not have sound or if you did have sound and, at some point you turned OFF your sound while watching a moving, a DVD, a something on HDMI controlled audio - and suddenly - you do not have any sound. Sound controls get tangled up. Sometimes you just have to unplug it, but you do have to check the controls.
Sample Rate and bit Depth
I do not use the suggested Sample Rate and bit depth of 24bit 96000 Hz. My system cannot tell the difference and defaults everything to 16bits – my recording equipment cannot discern the difference.   My ears lack sample rate sophistication.   I’ve left my dv7t Quad sound, Default Format (sample rate bit depth) at 16bit, 48000 Hz (DVD Quality). Sounds fine and it’s where most of my crummy recordings are set anyway. Don’t lose sleep over this one.
Where’s my Taskbar ICON?
A couple of HP forum posts have mentioned the loss of the beats audio icon from the Taskbar tray – the icon should restore itself if one can force the IDT driver to reinstall. Without the IDT driver, beats-audio is not going to work. Assuming the driver has installed and one can reach the beats-audio panel from the Control Panel, THEN it’s possible that for some weird reason the Taskbar icon didn’t reset. It might be possible to try and force a reload of the beats panel controller into the Taskbar. I think this is the file.
For a 64bit system:     C:\Program Files\IDT\WDM\sttray64.exe
The Original Post and Credits:
The original procedure and excerpts from that Post follow. Edits have been made to make it easy to read and to follow. The credits and original link are at the bottom of this page. My thanks go to JJ and JJ’s HP Envy15.
From the Original Post:
Originally Posted by bigcat400
I find the volume on this machine extremely low. Unless the room is totally quiet I can't hear a thing. Is this normal on this system, or could it be a driver issue? I am running the latest sound driver from HP's web site.
From JJ:
It took me awhile but I now have the sound level about 3x what it was to start with. Try these tweaks:
Sound Enhancement Procedure
Control Panel > Sound > Playback > (Highlight) Speakers and Headphones > Configure
New Window ‘speaker setup’ > Test (should hear sound L/R) > Next >
           UNCHECK ‘Front left and right’ (if checked) > Next > Finish
Sound > Playback > (Highlight) Speakers and Headphones > Properties >
            Enhancements > bass boost > settings > 80 Hz / boost 3db > Apply
             Tone Controls > Bass +1 Treble +3 > Apply
             Advanced > Default Format > 24 bit 96000Hz > Apply
NOTE:
After this DO NOT use the Beats control (Fn + B) or it will reset the tone controls.
HP dv7(t)
Taskbar > beats-audio panel
OR
Control Panel > Beats Audio Control Panel
        Listening Experience > Graphic Equalizer > Custom
        -1, +8, +10, +8, +9, +9, +9, +8, +9
Remember that these are suggestions – start here and re-adjust later as desired.
LEFT SIDE
Make sure Beats Audio is CHECKED
        Click the “Music” radio (round) button
        65, 65, 85, 65, 65
NOTE: The Left Side settings are somewhat arbitrary. The “Center” setting is higher – this provides the most sound and should be set higher at least initially for testing, especially if your system has sound issues.
The next section is partially excerpted from the original Post – Remember: JJ’s post was written for HP Envy15 – please adjust your results accordingly. Edits have been made for readability.
Control Panel > Beats Audio Control Panel
Playback > Speakers and headphones > Arrow above Speaker symbol and Select Small Speakers
Select Equalization> Select 'custom'>
Adjustments for this are mainly to boost the signal level in the preamp so we get higher volume while not distorting the sound from the tiny built in speakers.
My setting values are as follows: left to right;
-1, +8, +10, +8, +9, +9, +9, +8, +9, +10
MAKE SURE TO CLICK SAVE WHEN DONE!
Note: Do not crank up the Bass (31hz) control or it will overload the speakers which can't reproduce this anyway, you can even turn down more if you have distortion at high volume.
Check that the slide controls for 'master' and 'speaker symbol' are all the way up.
This should make a big difference in sound volume and quality, and there is one last way to get louder sound. Depending on what you use to play back your audio you can adjust the program’s sound settings or EQ controls also.
In iTunes the EQ has a 'preamp' slider which I boost to about +6, this increases the output level while leaving the EQ settings alone (make sure to check the turn EQ on box).
Windows media player: you have to raise all EQ levels equally (not too much) to boost without affecting sound quality.
In general it is not a good idea to use more than one EQ system in an audio signal or you get more distortion, so don't adjust the EQ curves or bass/treble on more than one device. I chose the Beats / IDT EQ to make the tonal adjustments because it is the audio driver program and preamp that outputs to the speakers, so it should have the best sound quality.
Any adjustments before the preamp that add distortion will just be amplified, so go easy on adjustments in your play back programs.
Finally, when you play your audio,
Sound > Open Volume Mixer >
Make sure to click the Sound logo in the Taskbar so the slider pops up>
Click ‘mixer’ then you should see all the sliders for your devices;
You can independently adjust the levels for the right mix.
If you open the Beats panel and minimize it then a mixer slider also shows for this and you can dial in the effect of the EQ settings.
Headphones:
One last thing; When listening to headphones you will need to increase the bass EQ setting (since headphones can reproduce the low frequencies) in the Beats panel or I just change the drop down selector to the one with a flat curve (beats studio I think) -- the volume for my headphones was not an issue so I defeat the EQ for better sound quality.
Whew. I Didn't think it was this complicated when I started typing....
Hope everyone enjoys better sound with this.
JJ
ENVY 15 l i5 540M l ATI 5830 GPU l 8GB DDR3 1333 l 2 x 160 GB SSD l 1920x1080 glossy l Win7 Pro l 10,273 3Dmark06   Last edited by JJB : 12-27-2009 at 03:41 PM.
End of Excerpted Post
Credit belongs to the original author of the original procedure:
JJB from HP beats-audio / Sound Reset Procedure
Part Two
Loudness Equalization – and the LOW Sound Result
I was testing the system sound… CD playing in the background: Sting “If on a Winter’s Night” 02 Soul Cake playing through iTunes – standard speakers-headphones (beats-audio coasting along).
Sounds -> Playback Devices -> Speakers and Headphones -> Properties -> Enhancements
I have rewritten this part three times trying to get it right. Here’s the gist:
I switched on the “Loudness Equalization” enhancement. The sound jumped; it was loud and distorted. I switched the enhancement off – the sound dropped off and didn’t come back. I turned up the volume (with the slider) and down and up and down – and I was hearing Less and less sound from the speakers: “Low Sound Syndrome”: I was hearing what would be expected at setting of 7%. Well, that sucks. (Technical term.)
Based on this experience, I hypothesize that it’s possible to lose one’s sound entirely just by initially adjusting this one enhancement and then losing control over the ensuing ever diminishing returns. I didn’t continue to test this into a theory. It’s a hypothesis. If I had an extra dv7 sitting around, I might sacrifice it on such testing. I gave up right away and went into recovery mode while I still had some sound.
Recovery:
After the Loudness Equalization was turned off,
Recovery Attempts to recover normal sound levels included:
Resetting all Sound to Default settings,
Installing the driver from the webpage (standard load – download, double-click and install), reboot,
“Hard Reset”.
It was finally necessary to force load the IDT HD driver to recover the sound to its normal levels; that is, the driver was Uninstalled and allowed to reinstall at boot. (“Local” install from the Device Manager also works.)
Commentary:
I did not bother with a registry cleaning at this point - it may have made a difference, though it's unlikely since the driver needed to be completely reset by this time. I advocate registry cleaning! Bad things happen to good computers because of a dirty registry. Use your favorite or download CCleaner (free).
Try a Driver Update:
You can always check for Driver updates here – If the driver does update - you may be done with this part. Check the sound and proceed to "Enhancements".
At the Right-Click > Update Driver Software
Audio Driver “Uninstall”
Control Panel -> Device Manager -> Sound, video and game controllers
          Right-Click IDT High Definition Audio CODEC -> Uninstall
You have a choice at this point
If you do not have the means to replace your driver,
THEN do not delete your driver from the computer
OR - If you believe the driver is not working at all,
And / Or you have tried the standard Uninstall/self-install method previously without results,
AND You have the means to REINSTALL that driver from scratch*
Then you may delete the driver -
*Driver Installation From Scratch Requires the following:
You have your IDT HD driver on your computer as a sp*.exe file, for example, in Downloads
Reinstall with Boot:
Shut down the system
Reboot
The driver may install itself at login as the system scans for hardware changes
OR
Reinstall WITHOUT BOOT - Initiate the scan for hardware changes:
Right-Click on the IDT driver , > "Scan for Hardware Changes"
--> Check your sound at this point. It's possible that the driver has in reinstalled itself.
Manual Driver Installation - Comments:
There are a couple of paths used to get the IDT driver onto your system. You can download it from your HP Software and Driver website. You may have been given the path to your IDT driver at the HP ftp softpaq site. The package is downloaded as a sp*.exe file.   You may download the software as often as you need it. Make sure you have the package downloaded before you delete your driver.
Once you have downloaded that package onto your system, the original sp* file will stay intact. As long as you do not delete it, you can reuse it. Once you do install the driver onto your system, an installation directory is created in C:\SWSetup, named the same as the sp* file (without the .exe extension).
In C:\SWSetup\sp* are all the files necessary to reinstall your driver. If you install the software from the sp*.exe file in your Downloads folder, the new installation will ask you whether to overwrite the data in the SWSetup/sp* with the contents of the .exe package – do it. The reinstallation is just unwrapping and redistributing what’s in the .exe file into the same SWSetup/sp folder.
If the "Driver Store" is removed, that is, if the driver package is ever removed from C:\SWSetup, you can reinstall from the sp* file as long you you have it in your Downloads folder - it will recreate that SWSetup/sp* folder.
What about Versions?
Latest is Usually best. If you are concerned AND you think you may not be able to get another a copy of an older driver that is in C:\SWSetup\sp*, make a copy of the folder before uninstalling any driver or making any changes.
Installation from the Original sp* package
Find the sp* file on your system. It will be most likely be located in your “Downloads” folder.
Simple Driver Installation from the 'Saved' installation sp* file:
Close everything that isn’t needed, browsers, games, windows…
Right-Click on the installation package (the sp* file), Select 'Run as Administrator' and start the installation
Answer any questions…and follow the instructions
or...
Installation from the Device Manager
If the driver software is still on the system from a previous installation, it is located in C:\SWSetup
You can tell the Device Manager to access the package on the system:
Control Panel > icons > Device Manager > (Highlight) IDT High Definition Audio CODEC >
                      Right-Click > Update Driver Software > Browse my computer for driver software
                      Browse to C:\SWSetup\sp*
                      Be sure the “Include Subfolders” box is CHECKED
27-Nov-2011
Audio Services Check / Restart
This section is not strictly part of the "Enhancement" procedure. It has been included because it is necessary that these settings be correct so that the sound can function properly. If you are not having sound issues, skip this part...
Check system Services to make sure that your sound related services are running as they should.
Restart each service (except as noted): Right-Click > Restart
Control Panel -> icon -> Administrative Tools -> Services > bottom of page > Standard (optional - makes it easier to column sizes)
Sound services must be showing as
Status = Started
Startup Type = Automatic
Sound Services:
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
Power (check only)
RPC (check only)
That’s it.
It’s a matter of tweaking the settings to get results. Do not forget that that Left/Right Speakers setting is turned off in Speakers Configure. It’s not a big deal (assuming this works), but it’s DIFFERENT and it needs to be kept track of.
I hope this helps your sound work better!
Kudos are Earned!
Kind Regards,
Dragon-Fur

Nice extensive research on reseting Beats Audio on the HP laptops.
Just bought the Envy 17t-3000 and I updated all the drivers via HP Support Manager.
BEFORE the update, the Beats Audio worked well..
1. Press the dial and the popup box comes up ~3 secs
2. Volume indicator swirl appeared to show volume level
AFTER the update, something changed the Beats Audio... had to re-install the latest driver from HP website (even after contacting HP Tech support via chat and email several times)...
1. Press the dial and the popup box comes up ~10-12 secs now!
2. Volume indicator swirl DISAPPEARED so volume level indicator is GONE
Sure the sound works but NOW I do NOT know or remember the volume level whenever I listen to music.
You can barely tell on the Windows Speaker icon on Icon bar since 2 sound waves indicate at least 50% sound level but that's it!
I have the following softwares and checked their settings and set them all at 50% and use the Beats Audio dial to control the volume whenever the programs are used:
1. WinAmp
2. VLC player
3. MPC
4. WMP
No matter what I try, it appears that the Beats Audio Volume Control Swirl Indicator is GONE! Worse, there's NO Windows volume control indicator unless leave the Volume Mixer open!
Anyone know how to fix this problem and bring Back the Audio Beats volume indicator??
Thanks!

Pavilion DV6 no longer plays any audio. I am a Windows 7 user Premium 64 Bit OS...any solutions?

I am running a HP Pavilion dv6 Notebook PC with serial number: {Private Information Removed} and product number: A1U59AV#ABA.
There was a bios update automatically performed on my machine on the 30th of Oct. and since then, my audio has not worked.
Please advise.

Hi,
Try the following.
Shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at f10 as soon as you start the notebook to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
Let windows fully load and then check if you now have audio.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Crash and restart while playing audio book with Media player

Hi,
I'm currently trying to play an audio book (approx. 4 1/2 hours length) ind m4b-format.
This file plays well with iPod, SE K850i and iTunes on Mac.
The file begins tp play properly on my Curve too.
But when I try to go to some part of the book after around 3h or later (by using the scroll bar of the media application),
I sometimes get a prompt telling me, that I'm using a invalid file format (though Media plays it from 0h on without problems).
In addition, the Blackberry freezes, the LED on top lights red and the Blackberry restarts!! Wow!
I can reproduce this with different audio books, all playing well on the other devices I use.
The m4b files are creaated with Audio Book Builder and contain no DRM rights as they are not downloaded from iTunes Store or audible.
I'm using a Blackberry Curve 8310 v4.2.2.176
Micro Edition Media Version 1.1
Allthough I think that my curve should crash while playing a simple audio book, I would even be gladif you could lead me to a third-party software which supports audio-books properly, so at least I can
hear my Audio books while there is no patch for the curve available which solces the problem natively.
Allthough I think that my curve should crash while playing a simple audio book.
Thanks for any help in advance.
CU
elwood070

elwood070 wrote:
I'm currently trying to play an audio book (approx. 4 1/2 hours length) ind m4b-format.
You are talking about a specific audio file format : m4b. It stands for "MPEG4, Part 14", which is not currently supported by the Blackberry Curve. The list of supported file formats, including mp3 and "MPEG4, Part 2", is available here :
Supported media files
I don't know if there is a Blackberry application that can read that m4b format. You can, on your PC, convert the m4b file into a regular mp3 file, then transfert the mp3 file to your blackberry. There are many free tools to do that, I'll give you one : LameDrop. Its a small square, you drag'n'drop your files on it et voilà.
LameDrop
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Windows 7 professional - one or more audio services are not running

I have a windows 7 professional laptop. The audio stopped working suddenly. When i click on the audio icon (with a red x on it) the system tried to troubleshoot the problem. This is the error i see in the troubleshooter.
One or more audio services isn't is running
I tried to start the windows audio, windows audio endpoint builder. Neither of them started but gave some error.
When i tried to restore to a previous version i got an error message that there are some bad sectors on the C drive but could not run the checkdsk on that drive. Instead windows offered me to run it at next reboot. I did multiple reboots but the chkdsk never
ran.
I am don't have a windows reinstall disk. Can somebody point me where i can get the windows OS to reinstall it?

Hi,
You can contact the Original Equipment Manufacturer (OEM) of your computer for obtaining
replacement disks and manuals.
For computer manufacturer contact information,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?pr=oemphone
More information about How to replace Microsoft software or hardware,
order service packs, and replace product manuals, please see the following KB article:
http://support.microsoft.com/default.aspx?kbid=326246
Hope it helps.
Tracy Cai
TechNet Community Support

8.1 Pro install now have no audio and video play

I have an older G60-443cl and changed out the HDD for a SDD. Installed a new version of Windows 8.1 Pro. Everything works but my audio and video. The audio drivers are installed and working properly (according to my system) but even on the speaker icon where you adjust the volume there is no sound not even the little beep when you change the volume. I went to my adminastrative tools and checked and the following is what i guess i should have:
Open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Startup Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
I have all of the item but the top one Audio Service???? Help!!!!! Please!

Hi @L1215 ,
Welcome to the HP Forums!
It is a grand place to find answers and information!
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that after changing the drive to a SSD and installing Windows 8.1 Pro you lost your audio. Drivers are showing as installed and working properly but you have not audio.
When I checked the driver page for your notebook I noticed that Windows 8.1 is not a supported Operating System. With this being said HP does not provide the drivers as it is an untested OS on your system. OEM's may and sometimes do alter drivers to perform correctly with your system.
Downloading or Updating Software and Drivers for HP Computers
Here is a link to No Sound from Speakers (Windows 8) to aid in overcoming this difficulty.
The best of luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Got crackling audio in MainStage 2.2.2? I did, and here's how I fixed it...

A lot of people are talking about an issue in MainStage 2.2.2. where crackling audio gradually builds in the signal and eventually becomes unbearable. I had this issue but none of the solutions I found in the support community worked for me.
The obvious fix is the increase the sample buffer size until the issue goes away (as it's often a matter of the CPU not being able to handle the load, especially on older machines). You can also turn on the Safety Buffer checkbox, which can further reduce the problem. My issue wasn't solved this way, unfortunately; no matter how high I increased the sample buffer, the problem persisted.
It seems the problem was being caused by my USB interface, which is a very good unit (the Focusrite Scarlett 18i6). My first mistake was that I used the Scarlett for input, but used built-in output. I suspect the Mac (2012 non-Retina MPB, 2.3GHz i7, 16 GB RAM, SSD) had trouble synchronizing with the device. I routed the output to the Scarlett as well and that seemed to fix the crackling. I had a problem with the device putting the dry signal Mainstage, which wasn't good. I then downloaded the software mixer (found on the Focusrite site) and, when I tried to run it, it told me the Scarlett needed a firmware update. So that was applied. I then ran the mixer and chose "DAW1" routing preset. After that... no more problems at all.
If you're having this exasperating experience with crackling and the buffer size doesn't fix it, perhaps the steps I took could help you find a solution as well.
Good luck!

A lot of people are talking about an issue in MainStage 2.2.2. where crackling audio gradually builds in the signal and eventually becomes unbearable. I had this issue but none of the solutions I found in the support community worked for me.
The obvious fix is the increase the sample buffer size until the issue goes away (as it's often a matter of the CPU not being able to handle the load, especially on older machines). You can also turn on the Safety Buffer checkbox, which can further reduce the problem. My issue wasn't solved this way, unfortunately; no matter how high I increased the sample buffer, the problem persisted.
It seems the problem was being caused by my USB interface, which is a very good unit (the Focusrite Scarlett 18i6). My first mistake was that I used the Scarlett for input, but used built-in output. I suspect the Mac (2012 non-Retina MPB, 2.3GHz i7, 16 GB RAM, SSD) had trouble synchronizing with the device. I routed the output to the Scarlett as well and that seemed to fix the crackling. I had a problem with the device putting the dry signal Mainstage, which wasn't good. I then downloaded the software mixer (found on the Focusrite site) and, when I tried to run it, it told me the Scarlett needed a firmware update. So that was applied. I then ran the mixer and chose "DAW1" routing preset. After that... no more problems at all.
If you're having this exasperating experience with crackling and the buffer size doesn't fix it, perhaps the steps I took could help you find a solution as well.
Good luck!

Audio device disabled.

HP pavilion dv4- 1502tu , windows 7 32- bit, no, no,

Hi,
Open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Startup Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
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Microsoft MVP - Windows Experience

The audio service is not running

Yeah as the title says..my audio isn't working it tells me "The audio service is not running"..in my headphones no sound even on my speakers..What will I do? I went to the service button and when I did start to windows audio it told me "Windows
could not start the windows audio service on local computer Error 1068:The dependency service or group failed to start.

Hi,
Find the related services and start them:
1. Click Start, type Services.msc in the Start Search box.
2. Scroll down the list of services, right-click Windows Audio
and select Start.
3. Select Properties for Windows Audio and set its Startup Type
to Automatic.
If the Windows Audio service does not start and you still get the error
Error 1068: The dependency service or group failed to start, then make sure that the following services are started and their
Startup Type is set to Automatic.
•Plug and Play
•Multimedia Class Scheduler
•Windows Audio Endpoint Builder
Karen Hu
TechNet Community Support

Audio doesn't work on my pavilion m6-1045dx

What can I do to fix it?

Hi,
Try the following.
Download the IDT Audio installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp56501-57000/sp56953.exe
When done, open windows Control Panel, open Device Manager and open up Sound, Video and Game Controllers. Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.
When complete, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery, plug in the AC Adapter and start the notebook.
Let Windows fully load, then open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
If you still have no audio, open windows Control Panel, open Administrative Tools and open Services. Check that the following services are all showing as Status= Started and Start-up Type= Automatic
Audio Service
Multimedia Class Scheduler
Windows Audio
Windows Audio Endpoint Builder
If you need to make a change to any of the above, just right click the service and select Properties, then in the dropdown box next to 'Start-up type', select Automatic and click Apply to save the change. Then click the Start button.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Starting and stopping multiple audio files throughout Keynote

I have Keynote 08. Can you do this in the next version. It doesn't seem like you can play a song in the document and have it stop a certain slide and start up again on another slide or stop at a certain slide and start a new song.
The only three options seem to be:
1. Play a song in the background that has no idea where you are in the presentation.
2. Play a song on particular slides which will stop whenever you go to the next slide.
3. Switch to a new Keynote document by a hyperlink that plays a new song. You'll then need to have multiple keynote documents.

Try the following; it works for me.
First Audio clip: Build-in (Start Audio) will begin playback
Build-out (Stop Audio) will end playback.
Second Audio clip: Build-in (Start Audio) will begin playback
To have first clip end when second begins, create a Build-Out (Stop Audio) and have the Build-In (Start Audio) of the second clip occur simultaneously with the Build-Out of the first clip.
By the way, you can have these audio clips associated with a slide and still have an audio track running in the background as a Soundtrack. Be sure, however, that you record the various audio tracks at an appropriate level before you import them into Keynote because you cannot balance them while in Keynote.
Message was edited by: Ron Streicher

Audio Service not running G71-445US Notebook

Hi, Just observed last night that there is a little X on the speaker icon on my toolbar. The sound still plays. I tried following the instructions on another post for another model of this laptop, and do not see Audio Service listed under services . The other 3 things..Multimedia Class Scheduler,Windows Audio and Windows Audio Endpoint Builder are all listed as started. I just wonder if this means the drivers are missing.
This is a G71-445US notebook and the operating system is Windows7.
Also have an issue with Intel Graphics driver as advised by a little flag on my tool bar. I know there is a problem because the screen goes blank, and recently, the computer shuts down now. I have tried troubleshooting but everytime i look into this, a window comes up and says "the solution could not be downloaded"..
The problem with the Graphics driver has been about 4 months,, the audio issue just appeared yesterday.
Also, the pc is now getting VERY hot in a short period of time. I have compressed air and intend to dust it out today. Just wondering if that is related to either of the above issues.
Thank you for your time,
Melanie

Hi Melanie9,
Welcome to the HP Support Forums!
I see you having a few issues with your HP G71-445US Notebook PC. I would suggest that we deal with the overheating issue first.
Follow the steps in this document for Troubleshooting an Overheating and Auto Shutdown Issue. If this helps, then try this document for Resolving Video Graphics Issues to see if this resolves the graphics issue.
If you are able to get the visual back up on your Notebook display screen, then try Using Recovery Manager to Restore Software and Drivers (Windows 7) to restore the original drivers.
If this does not resolve your issue then please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link to get the support number for your region. Contact HP Worldwide.
I hope this information helps, please let me know how it goes or if you have any questions.
Good luck and have a great day!
I worked on behalf of HP.

No audio on build?

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