No bill via email

Why didn't I get last month's bill via email?  Just got one saying I'm one month past due.  Now I have to pay $5 charge. I've had it with paperless.

The last bill I received before the April one was February 19, 2015.  I did pay the April one for $160.86.  I am now paranoid about receiving future bills.  I did email and text alerts tests and they work fine, but still concerned.  I am on Social security and late fees not an option.  In fact I NEVER miss payments; I make them way earlier.  How soon before the due date are emails sent?
Sandi
Sent from my iPhone
On Apr 22, 2015, at 2:06 PM, Verizon Wireless Customer Support <[email protected]> wrote:
verizon
A message from the Verizon Wireless Community
EXPLORE SHOP MY VERIZON SUPPORT
No bill via email
created by Verizon Wireless Customer Support in My Verizon - View the full discussion
We're very concerned you didn't receive the bill. If we were able to send other bills to that email and no changes have been made, we'll want to find out what happened. When was the last time you received a paperless bill?
SheritaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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