No broadband!still waiting after a month!

i wonder why we can't get in touch with someone who knows the answer to my problem?

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

Still crud after a MONTH

Why after a month is BT Sport online player still rubbish,im trying to watch Brazil game(Uknow this LIVE footy that you promised me) but still getting the SPINNY SPINNY even after 10 mins trying and after resetting my router..
How comes my BRO can go to a website and watch BT Sport,,, YES BT Sport for FREE with no stupid spinny spinny Buffering...and dont say its free to me as now im £10 month more for exact same package as last provider
Am i honest supposed to have this for 18 MONTHS
This is a F WORD JOKE..
15 Mins i have been trying now

pottyperson wrote:
sickboy wrote:
Well it was working fine the other night during Scotland game but about 20 mins to go it just suddenly cut off,and i thought if i mess around ill miss rest of game(U know BT when there was another two goals in the LIVE game)So i jumped over to BBC to watch the rest..and got to see the goals
Why the heck did it just cut off,my internet was still running so getting a bit angry now.
It didn't happen to everyone else so it's not the website. Your broadband was working so it's not your broadband. Which rather suggests that it's something to do with your equipment. Have you or your brother got a laptop to see how it goes on the other's line?
I don't think it follows that it can't be the server if other people don't have problems.
We saw the problems on the first premier league game, where some users were able to watch it fine but some were kicked out and couldn't get back in. That was admitted by BT to be a problem their end yet it didn't affect all users.
I find it can vary, even though i am using the same equipment. Sometimes it is fine and others it is awful.
Some recent events were unwatchable due to the audio flicking 2 minutes forwards and backwards. That was reported by lots of people but didn't affect everyone.
Personally, I think the huge demand is inevitably causing problems.

My Facebook and Weather Channel app are still waiting after the update to ios6

Since I updated yesterday afternoon all of my purchased apps are not showing on the wall and two of my apps are still waiting to be updated. I have shut my phone down and restarted it plus logged into FB through my settings.

I just found this post: https://discussions.apple.com/message/16197528#16197528
Apparently, my setup of using a symlink (created in Terminal via "ln -s") for my "Movies" folder in my home directory to a different directory on the same HD had something to do with the problem. I removed the symlink and moved the folder back into my home folder. Then FCPX prompted to upgrade my projects. I'm backing them up now before trying to do that. ;^)
So the bug is apparently that FCPX cannot work correctly with Mac OS's filesystem features… :-(

Broadband still slow after line fault

Hi there,
Hope you guys can help me out
On saturday 24/11/12 I lost my broadband/phone line the whole lot, i believe due to the rather unpleasent
weather that weekend. I reported the fault, and on saturday 01/12/12 BT reported it as fixed, which was
correct, phone was working and as expected, broadband reconnected but slow.
Before the fault I would get speeds between 2000 - 4000kbps depending on time of day etc.
After the fault it was running at 572kbps and stayed here for a couple of days, although we were getting a lot of disconnects, the last one dropping the speed to 288kbps
I connected my router (its a netgear not a bt home hub) straight to the test socket and has now been stable for 3 days but no increase in speed as of yet.
My only concern is that using the BT speed tester it says the maximum speed for my connection is 0.25mbps??
Do i need to leave it connected for a couple more days? Anything else I need to try first?
Thanks
Stuart
Router:
WAN up time : 3 days 00:18:07
TxPkts : 433707
RxPkts : 535261
Collisions : 0
Tx B/s : 228
Rx B/s : 1706
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.2db/6.3db
BT Speed Test
Download speedachieved during the test was - 0.19 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi again,
Reporting back after 5 day connection, still no improvement
WAN up time : 4 days 23:58:07
TxPkts : 710094
RxPkts : 844184
Collisions : 0
Tx B/s : 227
Rx B/s : 1503
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.8db/6.0db
BT Speed Test
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Is it worth rebooting my router at all?
Stuart

Bluetooth connection to Audi A4 still drops after 2 months of trying everyt

I have a 2007 Audi A4 and paired my iPhone to it. The Phonebook transfered over and it works for the most part. However 9 times out of 10 the Bluetooth connection drops about 5 minutes into driving. It then picks up the connection a minute or so later. I do have it connected to a charger (which reduced the problem a bit).
I really don't want to buy a Bluetooth headset since I already have what is a perfectly working (and expensive) car system that paired fine with 2 other phones (Sony Ericsson T616, Motorola SLVR).
I'm becoming increasing frustrated, especially after a near accident when I had to pick up the handset and lower the stereo during a recent dropped Bluetooth connection.
The iPhone is brilliant, but this dangerous glitch is a deal breaker for me. I'm now seriously considering a Blackberry instead.
I tried everything over the past 2+ months including:
- Bought and used 2 different iPhone car adapters
- Installed all iPhone updates
- Turned off auto locking
- Kept the iPhone on the Phone screens (Contacts, Recents, etc.)
- Turned off WiFi
- Disabled Bluetooth until just before pairing
- Restarted my iPhone prior to pairing
- Restored my iPhone prior to pairing
- Factory reset prior to pairing
Interestingly the pairing worked for the first day after each of the past 2 iPhone updates, but the problem came back on day 2. That's why I performed restores and resets (which didn't work).
Any thoughts?

I have a 2006 A8 and had similar problems until I loaded the last iPhone update; Bluetooth is now rock-solid. Check with your dealer and make sure your car has the latest Audi updates. On my car, Bluetooth settings have a delay setting. Make sure that is turned on.

Tax refund still missing after 2 months...

Hello, I bought my Ipad2 at the Opera apple Store in Paris over 2 months ago. I filled out the TVA refund form at the ADG airport, but have yet to receive my refund. I cannot access the store since the Apple french website is in French ( obviously)
Can someone help me with a way to contact the store to check this?

Harishri wrote:
I actually wrote to Global Blue customer support and they dont seem to have this one their records at all.
Sorry to hear that. Think the issue is with Global Blue if you have gone through the following steps:
You got a tax refund document (""bordereau de détaxe") from the Apple Store.
At CDG airport you had this document endorsed by customs at one of the "Détaxe" booths.
You took all the paperwork to the Global Blue desk at CDG to get the refund.
I was told in the store that it would be credited at the airport itself
Yes, as you used Global Blue that would be the case: you can opt to receive the refund in cash. Any other methods like a cheque or a credit card refund take more time.

Swapped to new ipad2 over warranty issue. Most of new iPad is restored but 30 apps still "waiting" after days

aapps not populating restored ipad

Beautiful, thanks. I thought by pushing the price and purchase again it would recharge me, but it only said that I had already purchased it and would I like to download again. PHEW! Thank you.

5 months + and still waiting for a phone line

27/05/2013 Placed order for line and broadband. Paid for 1 year service in advance.
This was to reconnect a line I had cancelled in in January as we started a major re-fit/renovation at our house and were out of it for 4 months. Transferred line to a new address at this time (different exchange)
18/06/2013 Engineer scheduled to visit. - Waited in for 6hours, no one turned up, no contact made
19/06/2013 No one got in touch. I telephoned. Problem with line. New appointment made for Monday 15 July 2013
15/07/2013 Engineer did not turn up, no contact made again after waiting in most of day.
16/07/2013 I called and told work on line not completed. They needed to do external work. Given assurance I would get a call on 21/07/2013 as work scheduled to be completed by then. It had been accelerated (had been told this before come to think of it)
21/07/13 No one called, again
22/07/2013 I called and told work still not completed but would be by 25/07/2013 so to call back and arrange an engineer visit appointment
25/07/2013 I called , told work still not completed, would get a call by 29/07/2013 when work will be completed – to arrange another engineer visit. I filed online complaint
29/07/2013 no call. I called, no update, call again in 2 weeks
Numerous calls in August, and 2 online complaints. Now getting texts telling me there is no update and promising to get in touch by a certain date, they don't. New line needed as exchange reached capacity. Old line no good, have to lay a new one. Still being told order will be accelerated. Still waiting for the "advisor in our delays team to monitor the job and contact the engineers for a full investigation to be done so we can provide you with an accurate update."
Still more calls in September along with numerous calls (me) and 2 from BT to say they have no update!
Still being told the biggest load of rubbish as an excuse, eg me "but I had an active line in January" you "ah that is openreaches fault, they come and physically rip out and remove the wiring if a line is cancelled" or: BT- "we cant talk to openreach ourselves, we can only email them" me - "that's funny as your colleague on the last call claimed to have spoken
with them after leaving me on hold for 5 minutes"
October. Called today. ( now have a telephone number with a PIN number) Still no progress. They started digging on September 5th according to one email. I asked were they using a tea spoon, they even replied in email NO!
What am I supposed to do now. I am to get an update "tomorrow", but going by all previous updates it will be we will call again in 10 days - the don't. Time spent waiting for engineers - 2 days, time spent on phone/emails etc - 5+ hours.

Hi MCM66,
Thanks for posting and welcome to the community!
Sorry for the problems you've had getting services reconnected. Hopefully the renovations were well worth it!
I can help sort everything out from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

STILL WAITING FOR BROADBAND CONNECTION

I placed an order to switch my phone and broadband from sky to bt on 22nd June 2011. My line was activated on 13th July and broadband equipment arrived also. However I got a call saying my line was not capable of holding the 24MB broadband and there would be a couple of days delay and then I would have the 8mb connection. Several frustrating phonecalls to India and empty promisesof activation later here we are on 1st August 2011 and I am still waiting, meanwhile my call charges are increasing as my broadband package includes calls. I was informed that my original broadband order would be cancelled and a new one would be placed and it would take 48 hours to get an activation date. I have just spoke to them again and they claim to have spoken to the exchange department and now they are telling me I cannot get broadband at all until December and then she cut me off. As i am still with sky for broadband and the migration has not taken place i am paying an additional £7 per month as i have lost my phone & broadband discount. Now after speaking to someone from BT in the UK I have been told there is a technical problem preventing me from getting broadband. Please can you help.

In this case I think the best solution would be to contact the mods, you can do that by following this link: http://bt.custhelp.com/app/contact_email/c/4951
Regards Edd
Check your Line
BT Speedtester

My iphone 5s isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge i. I tried cleaning it but still nothing! some please help

A few days after i've updated to iOS 8.1.1 my iphone 5s died and isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge it. I google searched the problem and tried cleaning the charging port but still nothing! some please help

Please make a Genius Appointment and take it in for service.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

BT infinity what a laugh after 15 months still get...

I am a very unhappy with this and very stressed,
Let me explain from the start I decided in may 2012 to try BT infinity, as was with sky and contract had ended. so BT where very helpful to start. everything was ordered, on the day engineers came to install, my husband stayed at home and was very alarmed when 2 so call engineers one trainee they looked at all the wires in the box and said "I don't now whats happened here will just have to wing it" well thats a joke in its self which BT were advised off, well the first week was a bit hit an miss which bt advised its just in process, after 15 months we are still loseing connection around 10 times a day wireless and 3 times a day wired. I have phoned BT help line repeatedly to do this test and that test plug this wire out plug that wire out now reboot sytem change channels after waiting on the line for over 30 minutes each time I even was told on one occasion to go and get cat6 ethernet cables it was my cables that was faulty so I went and spent money on them fitted them and it worked for all of 2 hours. The best thing ever today was watching tv and it comes up with the server error code again so I was considering takings talk talks offer. then I thought no I will give BT one last chance to fix this. I phone up and spoke to someone in uk from the essex team he was very friendly and helpful he advised when I lost connection again to phone straight back to his department (no ques direct line) so they could run tests he gave me phone number and pin, so we went back to watching tv kids playing on xbox upstairs then all goes off again within half an hour so I phone on this number that was given to me with the pin to be put in a que again for 10 minutes I finally get through and the rep starts reading notes he then says I want to sort this for you on this call so you dont have to call again he runs lots of tests puts me on silent hold for 1 hour only coming back once to say they have found the fault the tech team are fixing it now I think yes at long last so he puts me back on hold and when he comes back on he says sorry we not found any fault your internet is working just fine if your wireless products keep going off just try sitting closer to the hub. well by this point I am fumeing and ask to make a complaint and speak to manager he then puts me back on hold for 10minutes, Then the superviser comes on the phone he advises that he need to request a manager call back as he is putting this through he says i'm really sorry I cant request a call back as you have highest bt infinity straight to house so cant deal with your request your in the wrong department. Now my head is about to explode he just keeps saying sorry i was on the phone to someone for over 1an half hours that could not even do anything (what did he do while was on hold go for a cuppa) well the superviser then says I will transfer you to right department so I go back in the que for 10 minutes this time I speak to another rep from the essex team he does try to defuse my anger. my phone at this point is becoming low on batterie so he advises will call back so can use other house phone I check with him before he goes why the phone number and pin given to me to was wrong place he says sorry but you do have the right numbers for this department so I hang up with an expected call back within 2 minutes well no surprise there no call back after 20 minutes so I get back on the phone to the number and pin given me which sends me back to the same department that kept me on hold for an hour so I am then advised that the right department closes in 5 minutes so I cant put you through what a joke. I have advised I will be contacting ombudsman communications services and ofcom first thing tomorrow morning.
I am totally dumb founded by BT's lack of customer service and respect and as far as I am concerned I will be stating this to everyone and anyone that will listen if I stop even one person from making the misstake of going to BT it will be worth it

Quick update i phoned the ombudsman today and was given all the information to esscalate my complaint he did advise to give BT one last chance to sort my issue so I phoned again got through to india which advised dont deal with fibre so was transfered after 20 minutes in que got back to india again she advise could not deal with me as fibre to property so was transfered again 15 minutes in the que again by this time. I am so angry start speaking to someone and they say sorry you are through to buiness switch board will have to transfer you, I then start to speak to someone from exeter who say they can deal with my complaint I ask for an engineer and she says she will sort it as she has to deal with this due to her manager listening to call so I have an appointment for monday morning for enginer this is BTs last chance if he does not turn up I will be moving provider and making my formal complaint in writing with ombudsman reference

Gamers Unlocked still not active after a month.

I purchased this membership in mid May 2015. I went to the store after receiving the card to get it activated. I was promised that was activated. I waited a couple days and noticed that it still wasn't active so I went directly to the retail store and was told it was activated again. It wasn't. I showed them my account status on my phone. I've now been told to call the phone line for assistance and they direct me to the store.
I bought a product from your company and it isn't being given to me. I've had to go out of my way just to get it resolved and it still isn't fixed after a month and some days time. This is not acceptable of any retailer.

Hi there JBeezie,
Welcome to the forum and to Gamers Club Unlocked (GCU)! I'm sure you would feel much more welcome had you been able to utilize your GCU benefits. I'm deeply sorry that you have encountered trouble with activating this membership.
We've gathered feedback from our customers as well as internal communications to try to make this activation process as simple as possible, which makes this all the more frustrating to hear. With that said, sadly this isn't a membership that we can activate remotely, so I must encourage you to return to the store to activate this membership. If you continue to have trouble activating this membership, please don't hesitate to reach out to us.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

1 month still Waiting for review,what shall I do?

It's still "Waiting for review", almost 1 month after I submited app to mac app store.
What's the matter? What shall I do now? Is there any ways to push?
Thanks a lot.

According to this, the avergae wait time is about a month for the Mac App Store: http://reviewtimes.shinydevelopment.com/
I would say, you just need to be patient... I too am waiting (for an iOS app though).

Based on some Information that my Account iD isn`t valid anymore i opened a second account ID. After several month i found out that both account-ID`s are still in place. Is it possible to request a consolidation of both account IDs from Apple?

After an Update I-Tunes I received an Information that my Apple-ID is not valid anymore. So i opend a new account filling in the same personal informations but using a different Emailadress (Account - ID) and passwort. Now after several month i recognized after syncronizing my new Iphone 4s that both of my Account-ID`S are still activated. Now i have 2 questions.
1. Is it possible to request a consolidation of my 2 Account-ID`s via Apple i-Tunes Support and how this be done?
2. If there is no other way can i cancel my old Account ID within I-Tunes? And if so do i have to buy all App`s and Songs which are related to this Account-ID one more time?
Thanks for any helpful information!
Ralph

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
Thank you folks for any advice you can give,
Sue

Adobe Media Encoder CC 7.2.0.43 still crashes after beginning of encoding - bugs for months now!

Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only". Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log: WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0x3): Windows 7 Home Premium</Product>
        <Edition>HomePremium</Edition>
        <BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1031</LCID>
    </OSVersionInformation>
    <ParentProcessInformation>
        <ParentProcessId>9168</ParentProcessId>
        <ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
        <ParentProcessCmdLine>"C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe"</ParentProcessCmdLine>
    </ParentProcessInformation>
    <ProblemSignatures>
        <EventType>APPCRASH</EventType>
        <Parameter0>Adobe Media Encoder.exe</Parameter0>
        <Parameter1>7.2.0.43</Parameter1>
        <Parameter2>52a18991</Parameter2>
        <Parameter3>libmmd.dll</Parameter3>
        <Parameter4>12.0.12.2</Parameter4>
        <Parameter5>5073ba44</Parameter5>
        <Parameter6>c0000005</Parameter6>
        <Parameter7>00000000000bfd76</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
        <Parameter2>1031</Parameter2>
        <Parameter22>4c50</Parameter22>
        <Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
        <Parameter24>28b8</Parameter24>
        <Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
        <MID> ... private data erased here ... </MID>
        <MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
        <SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
        <SystemProductName>G74Sx</SystemProductName>
        <BIOSVersion>G74Sx.203</BIOSVersion>
    </SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?

https://www.youtube.com/watch?v=oJ0hz9JkLgM

No broadband!still waiting after a month!

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