Tax refund still missing after 2 months...

Hello, I bought my Ipad2 at the Opera apple Store in Paris over 2 months ago. I filled out the TVA refund form at the ADG airport, but have yet to receive my refund. I cannot access the store since the Apple french website is in French ( obviously)
Can someone help me with a way to contact the store to check this?

Harishri wrote:
I actually wrote to Global Blue customer support and they dont seem to have this one their records at all.
Sorry to hear that. Think the issue is with Global Blue if you have gone through the following steps:
You got a tax refund document (""bordereau de détaxe") from the Apple Store.
At CDG airport you had this document endorsed by customs at one of the "Détaxe" booths.
You took all the paperwork to the Global Blue desk at CDG to get the refund.
I was told in the store that it would be credited at the airport itself
Yes, as you used Global Blue that would be the case: you can opt to receive the refund in cash. Any other methods like a cheque or a credit card refund take more time.

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Still crud after a MONTH

Why after a month is BT Sport online player still rubbish,im trying to watch Brazil game(Uknow this LIVE footy that you promised me) but still getting the SPINNY SPINNY even after 10 mins trying and after resetting my router..
How comes my BRO can go to a website and watch BT Sport,,, YES BT Sport for FREE with no stupid spinny spinny Buffering...and dont say its free to me as now im £10 month more for exact same package as last provider
Am i honest supposed to have this for 18 MONTHS
This is a F WORD JOKE..
15 Mins i have been trying now

pottyperson wrote:
sickboy wrote:
Well it was working fine the other night during Scotland game but about 20 mins to go it just suddenly cut off,and i thought if i mess around ill miss rest of game(U know BT when there was another two goals in the LIVE game)So i jumped over to BBC to watch the rest..and got to see the goals
Why the heck did it just cut off,my internet was still running so getting a bit angry now.
It didn't happen to everyone else so it's not the website. Your broadband was working so it's not your broadband. Which rather suggests that it's something to do with your equipment. Have you or your brother got a laptop to see how it goes on the other's line?
I don't think it follows that it can't be the server if other people don't have problems.
We saw the problems on the first premier league game, where some users were able to watch it fine but some were kicked out and couldn't get back in. That was admitted by BT to be a problem their end yet it didn't affect all users.
I find it can vary, even though i am using the same equipment. Sometimes it is fine and others it is awful.
Some recent events were unwatchable due to the audio flicking 2 minutes forwards and backwards. That was reported by lots of people but didn't affect everyone.
Personally, I think the huge demand is inevitably causing problems.

MBP missing first letter still missing after firmware upgrade

hahahaha
I have been waiting for... this?
I still miss as many first letters intermittently, particularly on the first word in a field or after a delay...
Great, just great. I can't wait to re-sell this MBP like I do every year, to pay half of the cost of a new one... I'll just wait until something better comes up for keyboards, mind you.

Just wanted to say it's the same for me... -.-
Maybe it's a bit more rare after the firmware update, but it definitely happens.

Purchased tv shows and movies still missing AFTER 3.0.1

After upgrading to 3.0 all my purchased content (movies + tvshows) have disappeared. I upgraded to 3.0.1 which is supposed to fix the problem - however my content is still missing. I know all my movies + tv shows are still on the thing, because the About Screen shows many GB are still in use. The files are there, but the menu does not show them!
I don't sync with a computer, and all my purchases were made directly on the appletv.
I've tried multiple resets, checked for updates (there aren't any). Its just a standard appletv, no hacks / mods etc.
I have called appletv phone support but they wouldn't help me as my warranty has expired. The unit hasn't failed, it was the 3.0 software update. I don't see why this is a warranty issue.
Does anyone know how I can recover my purchased content?

Welcome to the  Discussion Forums.
Yes there was a reported issue with the 3.0 upgrade that caused content to be lost. I'm not sure it's a great idea not to link your tv with an itunes library and transfer purchases for security, but that's another matter.
Apple are aware of this issue and I don't believe the support you received was in line with Apples policy here. You may need to factory restore your tv and upgrade to the latest software again, but before you do, go to your itunes account purchase history, highlight the problematic content and report a problem, telling them exactly what has happened.
I believe you should be able to redownload all your purchases, which of course you won't want to do until undertaking a restore.

Fonts still missing after installation?

I have a few files that I received to work on that came from a third party company that created them originally. When opened Illustrator gave the message that several fonts were missing. I purchased the missing fonts (or so I thought), installed them and the message still shows up.
These are the missing fonts:
AvantGardeITCbyBT-BookCondensed:
AvantGardeITCbyBT-BoldCondensed:
Futura-ExtraBoldOblique-DTC
I purchased the equivalent fonts from the Adobe store, but I could be wrong. Does any one know exactly which fonts are comparable?
Thanks for any assistance.

Use Type > Find font to replace them.
Maybe the file was created on a different system, then font mapping tends to be a problem.

Photo Booth app still missing after restore!

I have an IPad and the Photo Booth app is missing completely. It's not in spotlight, nothing is restricted and even tried a full restore and still nothing...... Any assistance would be great!

I do have a camera on the front, so what accesses that function? I thought that's where photo bohoth would come into play? Also is FaceTime only on the 2nd gen as well, because that app is not appearing?

Bluetooth connection to Audi A4 still drops after 2 months of trying everyt

I have a 2007 Audi A4 and paired my iPhone to it. The Phonebook transfered over and it works for the most part. However 9 times out of 10 the Bluetooth connection drops about 5 minutes into driving. It then picks up the connection a minute or so later. I do have it connected to a charger (which reduced the problem a bit).
I really don't want to buy a Bluetooth headset since I already have what is a perfectly working (and expensive) car system that paired fine with 2 other phones (Sony Ericsson T616, Motorola SLVR).
I'm becoming increasing frustrated, especially after a near accident when I had to pick up the handset and lower the stereo during a recent dropped Bluetooth connection.
The iPhone is brilliant, but this dangerous glitch is a deal breaker for me. I'm now seriously considering a Blackberry instead.
I tried everything over the past 2+ months including:
- Bought and used 2 different iPhone car adapters
- Installed all iPhone updates
- Turned off auto locking
- Kept the iPhone on the Phone screens (Contacts, Recents, etc.)
- Turned off WiFi
- Disabled Bluetooth until just before pairing
- Restarted my iPhone prior to pairing
- Restored my iPhone prior to pairing
- Factory reset prior to pairing
Interestingly the pairing worked for the first day after each of the past 2 iPhone updates, but the problem came back on day 2. That's why I performed restores and resets (which didn't work).
Any thoughts?

I have a 2006 A8 and had similar problems until I loaded the last iPhone update; Bluetooth is now rock-solid. Check with your dealer and make sure your car has the latest Audi updates. On my car, Bluetooth settings have a delay setting. Make sure that is turned on.

No broadband!still waiting after a month!

i wonder why we can't get in touch with someone who knows the answer to my problem?

I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

DI custom SQLs were missing after importing a good ATL file

The customer had a strange issue recently - lots of custom SQL statements were missing when they imported a good ATL file into a brand new repository. This hasn't happened before. And they are sure that the DI repository versions are the same between the one it was exported and imported. I did some troubleshooting for them and found out:
1) The custom SQLs are intact when I opened the ATL file in a text editor. And the ATL file can be imported without any issue into other repositories.
2) Most custom SQLs are missing but not all. Some are imported OK.
3) When I opened the SQL tranform for those with missing SQLs, the textbox area for the SQL statement was blank. This caused errors in validating the job.
4) Sometimes the issue was resolved when the developer re-initialized the repository and imported the ATL again. But sometimes this strategy doesn't work - the SQL statements are still missing after the repository has been re-initialized a couple of times.
The DI version is 11.5.3 on HPUX with repository version 11.5.1.5. The repository database is either Oracle 9i or 10g.
Thanks,
Larry

The issue was resolved. The error occurred because of the database version mismatching. When the job was exported from the dev repository, datastores were excluded. The datastores in dev point to Oracle 9i sources. However, when datastores were recreated in test, some of them point to Oracle 10g sources (same database structure, just version upgrade). Therefore, when the job was exported from the test, although the datastores were still excluded, the version number "10g" were embeded in the SQL transform. This caused the SQL text to be excluded when importing ATL into the dev repository.
The action taken is to 1) delete datastores with version 10g; 2) create one with version 9i; 3) then exported the job into a new ATL. The new ATL can be imported into the dev repository without any issue.
Thanks,
Larry

BT infinity what a laugh after 15 months still get...

I am a very unhappy with this and very stressed,
Let me explain from the start I decided in may 2012 to try BT infinity, as was with sky and contract had ended. so BT where very helpful to start. everything was ordered, on the day engineers came to install, my husband stayed at home and was very alarmed when 2 so call engineers one trainee they looked at all the wires in the box and said "I don't now whats happened here will just have to wing it" well thats a joke in its self which BT were advised off, well the first week was a bit hit an miss which bt advised its just in process, after 15 months we are still loseing connection around 10 times a day wireless and 3 times a day wired. I have phoned BT help line repeatedly to do this test and that test plug this wire out plug that wire out now reboot sytem change channels after waiting on the line for over 30 minutes each time I even was told on one occasion to go and get cat6 ethernet cables it was my cables that was faulty so I went and spent money on them fitted them and it worked for all of 2 hours. The best thing ever today was watching tv and it comes up with the server error code again so I was considering takings talk talks offer. then I thought no I will give BT one last chance to fix this. I phone up and spoke to someone in uk from the essex team he was very friendly and helpful he advised when I lost connection again to phone straight back to his department (no ques direct line) so they could run tests he gave me phone number and pin, so we went back to watching tv kids playing on xbox upstairs then all goes off again within half an hour so I phone on this number that was given to me with the pin to be put in a que again for 10 minutes I finally get through and the rep starts reading notes he then says I want to sort this for you on this call so you dont have to call again he runs lots of tests puts me on silent hold for 1 hour only coming back once to say they have found the fault the tech team are fixing it now I think yes at long last so he puts me back on hold and when he comes back on he says sorry we not found any fault your internet is working just fine if your wireless products keep going off just try sitting closer to the hub. well by this point I am fumeing and ask to make a complaint and speak to manager he then puts me back on hold for 10minutes, Then the superviser comes on the phone he advises that he need to request a manager call back as he is putting this through he says i'm really sorry I cant request a call back as you have highest bt infinity straight to house so cant deal with your request your in the wrong department. Now my head is about to explode he just keeps saying sorry i was on the phone to someone for over 1an half hours that could not even do anything (what did he do while was on hold go for a cuppa) well the superviser then says I will transfer you to right department so I go back in the que for 10 minutes this time I speak to another rep from the essex team he does try to defuse my anger. my phone at this point is becoming low on batterie so he advises will call back so can use other house phone I check with him before he goes why the phone number and pin given to me to was wrong place he says sorry but you do have the right numbers for this department so I hang up with an expected call back within 2 minutes well no surprise there no call back after 20 minutes so I get back on the phone to the number and pin given me which sends me back to the same department that kept me on hold for an hour so I am then advised that the right department closes in 5 minutes so I cant put you through what a joke. I have advised I will be contacting ombudsman communications services and ofcom first thing tomorrow morning.
I am totally dumb founded by BT's lack of customer service and respect and as far as I am concerned I will be stating this to everyone and anyone that will listen if I stop even one person from making the misstake of going to BT it will be worth it

Quick update i phoned the ombudsman today and was given all the information to esscalate my complaint he did advise to give BT one last chance to sort my issue so I phoned again got through to india which advised dont deal with fibre so was transfered after 20 minutes in que got back to india again she advise could not deal with me as fibre to property so was transfered again 15 minutes in the que again by this time. I am so angry start speaking to someone and they say sorry you are through to buiness switch board will have to transfer you, I then start to speak to someone from exeter who say they can deal with my complaint I ask for an engineer and she says she will sort it as she has to deal with this due to her manager listening to call so I have an appointment for monday morning for enginer this is BTs last chance if he does not turn up I will be moving provider and making my formal complaint in writing with ombudsman reference

Based on some Information that my Account iD isn`t valid anymore i opened a second account ID. After several month i found out that both account-ID`s are still in place. Is it possible to request a consolidation of both account IDs from Apple?

After an Update I-Tunes I received an Information that my Apple-ID is not valid anymore. So i opend a new account filling in the same personal informations but using a different Emailadress (Account - ID) and passwort. Now after several month i recognized after syncronizing my new Iphone 4s that both of my Account-ID`S are still activated. Now i have 2 questions.
1. Is it possible to request a consolidation of my 2 Account-ID`s via Apple i-Tunes Support and how this be done?
2. If there is no other way can i cancel my old Account ID within I-Tunes? And if so do i have to buy all App`s and Songs which are related to this Account-ID one more time?
Thanks for any helpful information!
Ralph

Since posting the above, I have resolved a sensible work-around in regard to ebookstores which prefer us to have separate accounts for our separate Adobe IDs.
However, I really would appreciate it if anyone here can confirm that a DRM controlled book does actually become associated with a particular Adobe ID account at the time of first download to Digital Editions on that PC/device.
Two large book stores have said using my account with them to download books to our two separate Adobe IDs is OK, but I don't want to find my husband is unable to open his downloaded books.
Thank you folks for any advice you can give,
Sue

My iphone 5s isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge i. I tried cleaning it but still nothing! some please help

A few days after i've updated to iOS 8.1.1 my iphone 5s died and isn't turning on and its not charging. i have my legit charger that came with my phone and after 6 months it stopped working, i even have a charging case and that wont charge it. I google searched the problem and tried cleaning the charging port but still nothing! some please help

Please make a Genius Appointment and take it in for service.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

After updating to Firefox 9.0.1 on Mac OSX 10.6.8, Trusteer Rapport for banking has gone. I have reinstalled Rapport but is still missing. How should I do?

Hello. When I was on the internet with previous Firefox, there was Trusteer Rapport (A seurity software for UK banking: http://www.trusteer.com/) icon was still there. However after Firefox gave me an update alart to be 9.0.1 on Mac OSX 10.6.8 today and after I followed the update in this early evening, Trusteer Rapport is gone. I have re-installed the latest Trusteer Rapport and re-launched Firefox for several times, however, it is still missing. The Trusteer Rapport is a required security software to log in to the secure banking websites such as RBS, NatWest and HSBC (UK) etc and also it validates web security for Paypal and eBay by the Trusteer Rapport icon on Firefox, therefore I require. How should I do? I have none of other additional add-on/plug-in installed, because previous Firefox has crashed by a conflict of Trusteer Rapport and Nectar Yahoo Toolbar before. If it was a bug, please fix it asap please. Thank you.

Thank you for your sincere help John.
Yes it works again now after; I uninstalled Raport by Rapport utility, cleaned Rapport folders in system, re-installed the latest Rapport, activated at system preference, re-stated computer and then re-launched Firefox 9.0.1!
Thank you again for your help, now it is solved .#)

Adobe Media Encoder CC 7.2.0.43 still crashes after beginning of encoding - bugs for months now!

Adobe Media Encoder CC 7.2.0.43 is still crashing after beginning of encoding! In my case this bug exists for months now and Adobe is not able to get rid of its own programming faults! The user pays a lot of money for the license and doesn't get a functioning software! I spent days to get a solution now, but NOTHING of your suggested help works!
This is my 'support' history beginning in AUGUST (!):
Sent: Thursday, August 15, 2013 ...
Subject: Bug Report
Product: Adobe Media Encoder
Product Version: CC
Operating System : Windows 7
OS version: Service P1
Concise problem statement: Steps to reproduce bug:
1. Go to Premiere Media Export
2. Stating Media Export Parameters for ME
3. Starting ME
4. Define video title and path
5. Start Media Encoder CC rendering
6. ME states 'Preview not available'
7. Rendering aborts after about 15 sec.
8. Media Encoder CC crashes, no matter which kind of video! Every time.
9. Direct 'Export' from Premiere CC is possible with all the same parameters, but CC AME crashes!
10. Also installed Premiere CS 6 Media Encoder WORKS without any problems, but not the CC Media Encoder!!
Expected results: Media Encoder CC WORKING. This is still my expected result as a paying customer!
My steps to solve these problems (with Adobe's help) were / are:
- Cleant every suggested media cashes.
- Tried to render the sequences also without audio.
- Tried to render as one pass.
- Even if I try just to export ONE simple standard SONY PMW EX1 mp4 file which should never cause problems it chrashes, also without audio.
- Also if I clean all preferences and caches before, EVERY file type crashes, no matter if I try to export a video or a still picture.
- This is not happening in Adobe AME CS6 with the same files, but in CC!! CS6 still renders reliably with preview, but CC crashes without being able to show any preview.
- Held the Shift key down while starting AME. This should reset preferences and so on...
- Deleted suggested "7.0" directories as described in other forum posts concerning this topic.
- Logged out of my CC account.
- Deinstalled and reinstalled PPro, After Effects, InDesign, Flash, using Adobe Creative Cloud Cleaner Tool. All is the newest version 7.2.
- Set GPU renderer to "Software Only". Some video cards have issues when GPU is set to "OpenCL" or "CUDA".
- Checked updates available for video driver. Latest is installed.
- Turned off "Enable Native Premiere Pro sequence import" in AME prefs.
- AMEEncodingErrorLog.txt doesn't have any content, not a single line.
NOTHING WORKED OR HELPED!
Windows Crash log: WER3A92.tmp.WERInternalMetadata.xml:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
    <OSVersionInformation>
        <WindowsNTVersion>6.1</WindowsNTVersion>
        <Build>7601 Service Pack 1</Build>
        <Product>(0x3): Windows 7 Home Premium</Product>
        <Edition>HomePremium</Edition>
        <BuildString>7601.18247.amd64fre.win7sp1_ ... private data erased here ...</BuildString>
        <Revision>1130</Revision>
        <Flavor>Multiprocessor Free</Flavor>
        <Architecture>X64</Architecture>
        <LCID>1031</LCID>
    </OSVersionInformation>
    <ParentProcessInformation>
        <ParentProcessId>9168</ParentProcessId>
        <ParentProcessPath>C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe</ParentProcessPath>
        <ParentProcessCmdLine>"C:\Program Files\Adobe\Adobe Media Encoder CC\32\dynamiclinkmanager.exe"</ParentProcessCmdLine>
    </ParentProcessInformation>
    <ProblemSignatures>
        <EventType>APPCRASH</EventType>
        <Parameter0>Adobe Media Encoder.exe</Parameter0>
        <Parameter1>7.2.0.43</Parameter1>
        <Parameter2>52a18991</Parameter2>
        <Parameter3>libmmd.dll</Parameter3>
        <Parameter4>12.0.12.2</Parameter4>
        <Parameter5>5073ba44</Parameter5>
        <Parameter6>c0000005</Parameter6>
        <Parameter7>00000000000bfd76</Parameter7>
    </ProblemSignatures>
    <DynamicSignatures>
        <Parameter1>6.1.7601.2.1.0.768.3</Parameter1>
        <Parameter2>1031</Parameter2>
        <Parameter22>4c50</Parameter22>
        <Parameter23>4c50fbaed87d7d2a6adc173c5da6a755</Parameter23>
        <Parameter24>28b8</Parameter24>
        <Parameter25>28b834131666732fe13a476b5fa8febe</Parameter25>
    </DynamicSignatures>
    <SystemInformation>
        <MID> ... private data erased here ... </MID>
        <MarkerFile>1043_ASUSTEK_G74SX_V20_WIN7</MarkerFile>
        <SystemManufacturer>ASUSTeK Computer Inc.</SystemManufacturer>
        <SystemProductName>G74Sx</SystemProductName>
        <BIOSVersion>G74Sx.203</BIOSVersion>
    </SystemInformation>
</WERReportMetadata>
Adobe team, I'm at my wits' end now and don't know how to continue. Can you help me?

https://www.youtube.com/watch?v=oJ0hz9JkLgM

Still missing content after 9.1.6 "upgrade" and content re-installs

I updated to 9.1.6 and immediately I noticed that various .aif files were missing, from my ESX24 instruments and Garageband loops.
After reading other peoples' similar stories and solutions here, I spent some hours (and probably $$ for all the bandwidth) downloading and re-installing "Garageband content" (which showed needed updating) as well as the "Essential" and "Additional" Logic content packages (which were supposedly already installed).
After downloading about 7GB of stuff, I am still missing content, .aif files which are part of ESX24 instruments and Garageband loops.
I guess I'll continue downloading and re-installing the rest of the Jam Pack content -- about another 10GB -- and hope that I get that stuff back. No guarantees though, I suppose.
Apple, this happened to me once before, when I upgraded from Logic Studio 8 to 9. It's really, really maddening.

You'll need to either manually copy over the old content, or download the media packs after you install the 9.0 version. In the Application menu, select "Download additional content...". However, do NOT click the "Select All Uninstalled" and instead download each part separately. A bit of added work, but selecting "Select all uninstalled"is giving people fits in that you end up with a lot of "Download Failed" messages and nothing installs.
HTH,
Tim

Tax refund still missing after 2 months...

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