No CLI Access to Call Manager MCS 7800

Hello, my client has a Call Manager server MCS 7800. We have access to the GUI, but the former IT Manager's network docu
mentation has an incorrect password for telnet access. How can we go about recovering or resetting this password?
thanks for any help in advance.

Bad news:
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucmbe/rel_notes/6_1_2/cucmbe-rel_note-612_2.html#wp339319
Cisco Unified Communications Manager Does Not Support Recovery of Administration or Security Passwords
Cisco Unified Communications Manager does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.
The Cisco Unified Communications Operating System Administration Guide calls the section, "Recovering the Administrator or Security Passwords," instead of "Resetting the Administrator or Security Passwords." Access the "Recovering the Administrator or Security Passwords" section to reset the passwords.
Find your version here and follow the docs.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html
For 7.1.2, that would be here:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/7_1_2/cucos/iptpch2.html#wp1044244
Hope this helps....

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Cisco Call manager down

Suddenly morning we can't access the call manager via https or ssh ,then we did hard reboot the server then its work fine.
After the system come up then we take the RTMT logs to find out the what root causes of server was hung.
As per the log file, I didn't found any thing related to ccm hung or error.
Attached the log file, Please can you help me.

Hi,
If you want help can you precise some points :
What node on your cluster was unreacheable ?
When it was unreacheable did you have try to ping it ? If yes did you have a response of this test or not ?
In the same time of this issue do you had another equipement unreacheable (switch, router or another server) ?
Your problem can be network congestion not only a problem on your CUCM.
Regards,
Fabien.

Wireless IP clients connecting to 7800 call manager

Can a windows mobile 5 802 PDA with SIP capability be connected to a cisco call manager to use its voip ability like a soft phone? Is there a client program like skype that is needed that cisco provides to allow it to connect as a phone to the 7800 call manager?

I've given up and had to go back to running "Double NAT" which also reports as a "problem" within the AEBS, but I just "ignore" it so the light will always be green.
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Hi
What is the procedure of Call Manager upgrade from version CUCM 7.1 (MCS Server) to version CUCM 10.2 (on UCS server) , please let me know the steps to what would be the backup procedures and upgrades.
Regards
Gaurav

I'd suggest reading this guide to make sure you have prepared your environment to support 10.x first. The link below also contains the upgrade path to 10.0(1).
One of the ways you can do this is:
1/ Apply refresh upgrade cop file on all servers in cluster.
2/ Upgrade the cluster to 8.6(2). Take a backup of the cluster.
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4/ Restore the backup taken from the hardware cluster on to the VM cluster.
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http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/10_0_1/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100/CUCM_BK_U4214F9D_00_upgrade-guide-cucm-100_chapter_010.html#CUCM_RF_UA60AFAB_00

How can I access my Call Handlers from outside line (outside district)

CISCO VoIP System Info:
Cisco Unity Connection version: 8.6.2ES25.21900-25
CM Admin System version: 8.6.2.21900-5 on C200M2 Servers
Our engineer setup our Call Handlers so that in our to change the recordings on them, you diall 7800 from a phone inside the office, or as he put it in the procedures, from within the district. Once you dial, you need to enter the user code, password, then the extension of the Call Handler, and we have no problems recording/changing any Call Handlers. However, due to possible inclement weather approaching in the next few weeks, I was asked how we cna change them from an outside line (manager's home, etc.). We cannot access from an outside line. 7800 is not a DID, it is simply the extension he assigned to access the call handlers. I even went so far as to setup a dummy phone and forward it to 7800, but this does not work either. It forwards to the extension's voicemail. Is there a way we can access the Call Handlers from an outside line? Any help would be gretaly appreciated. Thank you in advance.

Hey Joseph,
Go Flames ....errrrrrrrrrrrrrrrrrr maybe not so much
What you are trying to get to is really just the Greetings Administrator
conversation and there are multiple ways to get there.
For example, you can set up a Caller Input off any mailbox (Press 1-9) let's say 7 to
go to Conversation> Greetings Administrator. So you could set this on the managers mailbox
and when he calls his own number from home once his greeting
kicks in he can press 7 to link to the Greetings Administrator conversation
or
You could set up a DID DN xxx-xxx-2345 as a CTI-RP and set Call Forward All to reach Unity Connection.
In this case you will need to use the Forwarded Routing Rules = xxx-xxx-2345 route to
Greetings Administrator. Make sure to move this rule to the bottom of the list!!
Cheers!
Rob
"Why do the best things always disappear "
- The Band

Cisco call manager Network Failover Configuration

Hi all,
I have a cisco call manager 6.0.
The server is configured and is functioning very well.
Only today I realized that the server MCS has two NIC and there is the possibility to configure a networ failover by cli interface.
Now the question are:
is it possible to configure this function now without problem?
if yes what are the ordered steps to follow?
Thanks all.

Hi
you can use EtherChannel, 2 phisical ports as 1 logical

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Hi all we have 2 Call Manager 7.1.2.31900-1 boxes. Recently we had a power outage and the servers were not shut down properly. One remaining issue we are having trouble resolving is this error below. It appears in the logs every 15 seconds or so. Any ideas on how to resolve it? I think it might be a corrupt file or file permissions but I can't access the real unix shell so how does one fix this sort of thing?
Cisco CallManager: Not able to create Trace path /var/log/active/cm/trace/dbl/sdi/ccm/. Ensure that the path is valid and the application user has appropriate security settings for this path"
Thanks much in advance

Hi,
It looks like a rebuild is needed. Please check the following
https://tools.cisco.com/bugsearch/bug/CSCth53322/?reffering_site=dumpcr
Symptom:
1)System had a non-graceful shutdown.
2)System is in a running state but part of the file system is corrupt causing certain features to fail.
Conditions:
Server goes down non-gracefully for any reason.
A non-graceful shutdown is any time the server is powered down by means other than through the GUI or CLI command "utils system shutdown"
Cisco recommends a UPS in the release notes already to avoid this.
Workaround:
Rebuild the server if their is a non-graceful shutdown regardless if the recovery disk was required. As any non-graceful shutdown can cause file system corruption even if no symptoms are seen immediately.
HTH
Manish

Issue with User web page into Call Manager

Hello
I have an issue where all my users can log into their User page on UCM but when they make a change to speed dial or anything else, the change does not reflect on the phone in UCM. Doing a reset from their web page doesn't reset the phone. This is UCM 7.1.5 and the standard ccm end user group is enable for all end users.
thanks

Hi Bill -
Have you verified your User Management Roles and effective permissions? Go to User Management - Roles - select Standard CCMUSER Administration and for the permissions you want, ensure both Read and Update are selected.
Role Information
Application
Cisco Call Manager End User
Name
Description
Resource Access Information
">Resource Description Privilege
read                                               update
CCMUser: Access List
read                       update
CCMUser: Device
read                       update
CCMUser: Directory
read                       update
CCMUser: Fast Dials
read                       update
CCMUser: IP Phone Services
read                       update
CCMUser: Line Settings
read                       update
CCMUser: Personal Address Book
read                       update
CCMUser: Plugins
read                       update
CCMUser: RemoteDestination
read                       update
CCMUser: Service URL
read                       update
CCMUser: Speed Dial User
read                       update
CCMUser: User Settings
read                       update
You can also check an individual's effective permissions by using these procedures:
Viewing a User's Roles, User Groups, and Permissions
This section describes how to view the roles, user groups, and permissions that are assigned to a user that belongs to a specified user group. Use the next procedure to view the roles, user groups, and permissions that are assigned to a user in a user group.
Note: You can also view user roles by using User Management > Application User (for application users) or User Management >End User (for end users) to view a particular user and then display the user roles.
Choose User Management > User Group.
The Find and List User Groups window displays.
Find the user group that has the users for which you want to display assigned roles.
Click the name of the user group for which you want to view the roles that are assigned to the users.
The User Group Configuration window displays for the user group that you chose. The Users in Group pane shows the users that belong to the user group.
For a particular user, click the i icon in the Permission column for the user.
The User Privilege window displays. For the user that you chose, this information displays:
User groups to which the user belongs
Roles that are assigned to the user
Resources to which the user has access. For each resource, this information displays:
Application
Resource
Permission (read and/or update)
Now if both items above look OK, you might check your DB replication status. I assume you have a Publisher and one or more Subscribers? User phones registered to Subscriber? You can check replication several ways:
CLI
RTMT
Unified Reporting on CUCM administrator web page - select "Unified CM Database Replication Debug" report. This is the easiest.
The desired Replication State is 2.
Here is some further information:
Check the DB replication status on all the Cisco Unified Communications Manager nodes in the cluster to ensure that all servers are replicating database changes successfully. You can check by using either RTMT or a CLI command.
• To check by using RTMT, access the Database Summary and inspect the replication status.
• To check by using the CLI, enter the command that is shown in the following example: admin: show perf query class "Number of Replicates Created and State of Replication"
==>query class :
- Perf class (Number of Replicates Created and State of Replication) has instances and values:
ReplicateCount -> Number of Replicates Created = 344 ReplicateCount -> Replicate_State = 2
Be aware that the Replicate_State object shows a value of 2 in this case. The following list shows the possible values for Replicate_State:
0—Replication Not Started. Either no subscribers exist, or the Database Layer Monitor service is not running and has not been running since the subscriber was installed.
1—Replicates have been created, but their count is incorrect.
2—Replication is good.
3—Replication is bad in the cluster.
4—Replication setup did not succeed.
I'm thinking it's more your Roles/permissions and not replication, but I included just in case. Hope this helps!
Ginger

Upgrade Call Manager 6.5

Hello Team,
Just to get confirmation about the MCS Servers 7800 Series that is it recommanded to upgrade Call Manager 6.5 which is running
on MCS 7800 Series Server to Call Manager 9. CM-9 us fully unified.
Thanks,

Supported Servers for Releases of Cisco Unified Communications Manager (Including Business Edition 3000/5000/6000 and Session Manager Edition) and Cisco Intercompany Media Engine
http://www.cisco.com/en/US/partner/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Call manager model

how i can know the model number of call manager, to know how many phones we can implement in this CM Server.
The serial number is MT - M 8670-71X IBM 345 series server and MCS 7800 SERIES

You can obtain more information at:
Cisco 7800 Series Media Convergence Servers
IBM Server Solutions
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure0900aecd80091615.html
Cisco 7800 Series Media Convergence Servers
Models
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html
Hope it helps,
Vitor

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

What are the essentials needed before upgrading from call manager 9.1.1 to call manager 9.1.2?

I recently tried to upgrade my call manager in a lab environment from 9.1.1 to 9.1.2 but failed. The error stated that connection had been lost after 2 hours into it. Connect using CLI. Any help would be greatly appreciated.
Steve

You mean via GUI??
What does the upgrade status via CLI says??

Database Studio 7.9.08.09 - Could not access to user management; Deleting old settings and reinstallation did not bring a change -- database studio deinstallation cannot be performed anymore

Hi Community,
for a few months I have been struggling with a SAP Max DB database Studio issue and finally, I had to give up the idea of being able to fix this on my own. I am desperately seeking for help and I hope that you may be able to give me a hint, advice or even a solution.
This is what happened:
I used to run Windows 7 on 32bit. I also had Database Studio installed - which was running fine then.
After a harware upgrade, I am running now Windows 7 on a 64 bit System. All my files from my local disk (C:\) have been restored and copied onto my new system.
I reinstalled Database Studio Version 7.9.08.09 onto my new System. But on the first try to start the program I received the error that said "Could not Access to user Management.See Window -> Show View-> Event Log Viewer for more Details."
However the Event Log Viewer was empty.
After searching the web for a solution, I followed the advice given in this community and deinstalled Database Studio and deleted the C.\Users\MyAccount\sdb folder manually.
I reinstalled Database Studio and started it as Administrator.
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And, what makes it even worse is : now I am not able to uninstall Database Studio anymore.
When I run SAP MaxDB Installation Manager and select the instance of database Studio to be uninstallled I am receiving the error:
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Thanks,
Agnieszka

Hello Yashwanth,
thank you for your quick Response.
Yes, I downloaded and installed the 64 bit Version of dbstudio.
I downloaded and ran the following .exe file: maxdb-studio-win-64bit-x86_64-7_9_08_09.exe
I am running the following Java-Version:
Java Plug-in 1.6.0_45
Using JRE version 1.6.0_45-b06 Java HotSpot(TM) Client VM
I myself am not a SAP customer. However, the Company I am working for is a SAP customer.
Can you explain in Detail, how to create a ticket with SAP?
Thanks,
Agnieszka

Call Manager Migration 7.1.5 to 9.1 / Trunking : ICT vs. SIP

Hello All,
Currently studying for CCNA Voice and have been asked by my current employer to upgrade CUCM 7.1.5 to 9.1.1. There has been a time frame put on the deployment however I want to dig pretty deep into the deployment to learn as much as possible. I am going to start by configuring a trunk between the 2 call manager clusters. from there I will add users to the new call manager and try to convert slowly to the new call manager instead of one big cutover. I will place a route pattern over the trunk so that cucm 9.1 will route through cucm 7.1 while I slowly convert users to the new system. I will then deploy directory numbers in a Staging partition that is not associated with any CSS. Once I have all users and phones configured on the new 9.1 call manager I want to use the bulk admin tool to change the staging partition to the working internal_PT production partition. The users will be imported from LDAP. My questions are, does this sound like a feasible plan? Is there any other difference between a SIP trunk and ICT besides the SIP and H.323 protocol? ( I prefer SIP from what I have read) and will having the same users on both boxes interfere with call processing, if these users and phones are not active yet?

Just for the record. I found the solution to my problem. Checking more logs I read this:
The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
"/usr/local/cm/script/cm-dbl-ontape_backup-install RU PostInstall 9.1.2.11900-12 7.1.5.30000-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " terminated. Exceeded max time (240)
The system will now halt.
So I accessed the Dissaster Recovery Section on CUCM and deleted the tape backup device that was configured there. After deleting it the upgrade went well.

CDR FIles in Call Manager version 7.1.5-30000

Good Morning:
I have a cluster of servers Cisco Call Manager version 7.1.5.30000; 01 Publisher and 02 subscriber. The publisher server passes CDR files to a call accounting application PC-SYSTEL on another server. At one point the CDR files are no longer spend the Call Manager to the application PC-SYSTEL
Call manager services are reviewed, the part of CDR Management in Cisco Unified Serviciability right. The only solution is doing a RESTART to PUBLISHER server, and then again go CDR files to the application PC-SYSTEL
Please anyone has any solution other than to give a RESTART PUBLISHER server, or is this the only way to restore this service.
Expect your news.
Thanks in advance for any ideas.
Regards.
Fernando.

Hi Fernando,
Please check the following.
(1) Confirm that the billing server is configured correctly (verify the IP address). From the Cisco Unified Serviceability page, navigate to Tools > CDR Management to view the billing server parameters.
(2) Check if you can ping the billing server from the Publisher. From the Publisher CLI, you can use the following command:
utils network ping a.b.c.d
where a.b.c.d is the IP address of the billing server
(3) Check if the FTP (or SFTP) service/software running on the billing server.
(4) Check if the billing server is running out of disk-space.
(5) Check if the CDR Respository Manager service is running on the Publisher. If not, start the CDR Repository Manager service.
(6) On the Publisher, check the 'preserve' and 'destinationX' (X can be 1, 2 or 3) directories for CDR flat files. For example: if transfer of CDR files to billing server is broken from Jan 6th, then use the following commands:
file list activelog /cm/cdr_repository/preserve/20110106
file list activelog /cm/cdr_repository/destination1/20110106
(if multiple billing servers are configuration, the location will be similar to above, but the corresponding directories will be named destination2, destination3). This location contains symbolic links to files under preserve. CDR Repository Manager service uses these soft-links to determine what files need to be transfered to billing server.
If you don't observe files in either the 'preserve' or the 'destinationX' locations for the specific date, then it means that problem does not reside on the Publisher. Either the CDR records were not generated by the server that handled the call or it could mean that CDR Agent service on that server could not transfer flat files to the Publisher. Was the 'CDR Enabled Flag is enabled in CallManager service' enabled on that particular date ? Is the CDR Agent service running on the node that handled the call ?
If you observe files in the 'preserve' directory for the specific date, try restarting the CDR Repository Manager service on the Publisher. If the file transfer to the billing server does not commence, then set the trace level for the CDR Repository Manager service to Debug, wait 10 minutes, download CDR Repository Manager logs via RTMT and engage Cisco-TAC for further troubleshooting.
HTH
Manish

No CLI Access to Call Manager MCS 7800

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