Call manager model

how i can know the model number of call manager, to know how many phones we can implement in this CM Server.
The serial number is MT - M 8670-71X IBM 345 series server and MCS 7800 SERIES

You can obtain more information at:
Cisco 7800 Series Media Convergence Servers
IBM Server Solutions
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure0900aecd80091615.html
Cisco 7800 Series Media Convergence Servers
Models
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_models_home.html
Hope it helps,
Vitor

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Do I get full conference call management options on iPhone 6 model A1549 if using it with GSM carriers?

I have iPhone 6 model A1549, bought from and currently using with Verizon. You all must be aware that we can use the same phone for GSM carriers like at&t as well. Now we all know that some of the features related to conference calling are not available on CDMA carriers, like we cant have more than 2 callers, and we can't manage conference calls by making the conversation with one party private for some time and again switching back to conference mode, disconnecting a particular party instead of having to end the entire call etc. reference link- iPhone: Understanding phone features - Apple Support These features are available on GSM models and carriers, I just wanted to ask if I use a GSM SIM from a GSM carrier on this model, do I get these additional conference call management options or I am restricted to Verizon like experience while being on at&t (and while using the at&t SIM in this model)

Yes, I am dealing with this right now on at&t with a 6 plus. I've been down the same road as you. I got it to work with a windows phone yesterday but not my 6 plus when I switched back to the iPhone. My wifes 6 works fine. I believe it is an at&t issue and not an 8.3 issue. After dealing through several levels of support at at&t, they are telling me it has to do with their transition to hd voice. Some people are having this issue because they are updating their system and some peoples phone profile, on phones that have hd voice capabilities, are not getting added to their line and call forwarding will not work without it. I have a trouble ticket open to their engineering dept and they promise it will work for me on or before the 24th of april. Engineering has to build my phones profile so call forwarding will work with my iPhone.
This is frustrating because like you, I need to forward my calls because I have no signal in my office and need to forward to another phone so I can get my calls. If at&t would quit dragging their feet and enable wifi calling, this wouldn't be an issue for me. I would suggest you put more pressure on at&t and escalate this until it gets resolved. Or put your sim in a phone that does not have hd voice capability and see if it works then.
Good luck. I'm keeping my fingers crossed this will be fixed for me on or before the 24th. We'll see.
EDIT: I see you did put it in another phone and it worked. That backs up that the issue is at&t and their hd voice upgrades. They had no explanation as to why some work and some don't, but have them make sure a profile for your phone is on the line. If not, they'll need to build one for the phone so that it''l work. At least that's the story for now. Like I said, I'll know more in a day or two.

How to download the database form the call manager 7 to excel?

how to download the database from the call manager 7 to excel document?

No, it never did - the "ask" for the DRS folks to provide unencryption capabilities for their TARs is still out there (several other BUs want this) but so far as I know there's been zero movement on it. I've about given up hope on the DRS folks at this point - pretty clear this isn't a priority for them and I don't see much in the way of any kind of improvements on the product schedule for them at all, this included.
As a side note I've been pushing the Connection product managers to give us off box file system access to limited directories via a proxy service and roles (i.e. similiar to the ODBC proxy but for SFTP access) - armed with this we can provide our own (far superior) disaster recovery tools that work on a pull model instead of the full push DRS is built on - this would get partial backups, individual restores, about 6x increase in performance (more actually - I have a prototype that is hovering right around 10x the speed of DRS end to end), smaller backups, requires less space and resources on the server etc... etc... Fun stuff like doing a full backup on Sunday mornings and deltas every day of the week after that and another full backup Sunday etc... would be possible. Imagine.
I'll probably get more traction with that but it's a long road I'm afraid - as ever, asking your account team to enter a PERs helps - makes it more difficult for the product folks to delay on assigning engineering resources to such efforts.

Multi-Site WAN With Centralized Call Manager

The customer has HQ with 15 Branches. Head quarter has about 4300 Phones, and Branches has:
Branch 1 = 420
Branch 2 = 256
Branch 3 = 385
Brnach 4 = 298
Branch 5 = 262
Branch 6 = 171
Branch 7 = 200
Branch 8 = 97
Branch 9 = 198
Branch 10 = 254
Branch 11 = 269
Branch 12 = 224
Branch 13 = 90
I would still like to propose Centralized Call Manager Cluster with SRST, but little confused since the number of phones per branch is very high.
What would be best deployment model for this type of scenerio along with VoiceMail and CER.

Of course you can use CME/CUE, but the problem is that you need 3845 for SRST with CME/CUE, which cost a lot of money CISCO3845-CCME/K9 is $16495 plus CUE ($3000, not include voice mail subscriber box).
So I will agree what people suggest here.
I have centralized design (Publisher, subscriber) at Main Location, and another subscriber at remote site coz 500 users. I chose put subscriber there rather than use 3845 with SRST.
They share voice box at Main site (Unified).
The rest of remote site use SRST for backup.
Large remote site with T1 PRI with SRST if WAN down.
Small remote site with vic2-2fxo/4fxo with SRST if WAN down.
You can read the SRND here:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_book09186a00806e8a79.html
Also, you can design multiple cluster depends the location of main and branches. For example, half office located at West Coast, another half at East Coast. If I were you, I will create two clusters.
Again, it depends a lot of things, for example bandwidth, round-trip delay etc...
Hopefully, thats can help you.
Ken

Is it possible to integrate Nokia E62 with Cisco Call Manager 4.x?

The Nokia E-61 can be integrated with Cisco Call manager 4.x using a Nokia Call Connect 1.0 client.
1.Is it possible to do the same with Nokia E62.If it can be done,what would be the requirements?
2.Is Nokia E-62 PDA a Cisco Compatible Extension device?

Thanks a lot for the prompt reply.You are right in saying that nokia and cisco are increasing the number of models supported.Infact the E65 has already joined the club.But my point of interest is the nokia E62 in particular.This Nokia E62 device
1) does not support WLAN interface(while E61,E65 does).
2) It is not Cisco Commpatible extension device.(I did not find E62 in the list of Cisco Compatible extensions.chk out the attachments for more info).
3)It is not compatible with Nokia Intellisync CAll Connect 1.0(while E61 and E65 are compatible.chk out the attachment for more info).
I found this rather weird and i wondered if Nokia E62 can be integrated with Cisco Call manager ,especially a device which is not Cisco compatible.The only possibility i can see from your answer is that the Nokia E62 might not be SIP enabled(correct me if i am wrong here!)
My objective is to send a message from a CUAE script to a nokia E62 device.Please excuse me if my posting is not in the right place.i would be highly grateful to you if you could give me pointers to an appropiate location where i can get my queries answered.

Cisco call manager express : desactivate silencious mode in Ip telephony

Hello All,
I configured cisco call manager and it works well. I would like now not to allow users to make their phone in silencious mode by using down volum. May I do it with cisco commands lines? Thanks in advance for any help.
PS : I have a Cisco IOS Software, C2951 Software (C2951-UNIVERSALK9-M), Version 15.2(3)T1, REL
EASE SOFTWARE (fc1)
Regards.

Hi Carl Messer ,
just one doubt, in fast track method can we give any phone model with any protocol(sccp,sip) type as a reference?
for example for 8831 sip phone reference phone type given is 7937 which is a SCCP phone so my doubt if i gave 7975 sccp will it work?
from above thread:
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAccess 0
num-lines 2
description Cisco IP Phone 8831
reference-pooltype 7937
voice register pool 1
busy-trigger-per-button 1
id mac ####.####.####
type 8831
number 1 dn 1
presence call-list
dtmf-relay rtp-nte
description 233
codec g711ulaw
no vad
Rgds
Vigeesh

Call Manager 5.1 How to calculate UM phone "points"

We are going to install a new UM 4.x on call manager 5.1. phones = 800 , mix of several models.
I spoke w/ Ingram Micro and they stated that UM 5.x requires "points" to enable the phones.
7911 = 4 points
7970 = 5 points
7940 = 4 points
Softphone = 3 points
Where is it documented the "points" system, any info I can read ?
Any reply would be great

Hi Mark,
This is correct :) These points are called Device License Units (DLU's). Here is some more detailed info;
Device licenses are required for Cisco devices and for third-party devices, with the flexibility to replace third-party devices with Cisco devices. Device licenses are sold in increments of device-license units (DLU's). Device-license units are assigned to each device connected to Cisco Unified CallManager 5.0. Each device is assigned a unit number based on the type and capabilities of the device. Devices with more complex and high-end capabilities are assigned a higher number of units compared to devices with basic capabilities,
Here is the DLU breakdown;
Cisco Unified IP Phone 7902G = 1
Cisco Unified IP Phone 7905G = 2
Cisco Unified IP Phone 7911G = 3
Cisco Unified IP Phone 7912G = 3
Cisco Unified Wireless IP Phone 7920 (no battery) = 4
Cisco Unified IP Conference Station 7936 = 3
Cisco Unified IP Phone 7940G = 4
Cisco Unified IP Phone 7941G = 4
Cisco Unified IP Phone 7941G-GE = 4
Cisco Unified IP Phone 7960G = 4
Cisco Unified IP Phone 7961G = 4
Cisco Unified IP Phone 7961G-GE = 4
Cisco Unified IP Phone 7970G = 5
Cisco Unified IP Phone 7971G = 5
Cisco Unified IP Phone 7985G = 6
Third-party SIP device (basic) = 3 (third-party)
Third-party SIP device (advanced) = 6 (third-party
From this doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item0900aecd805009fc.shtml
Here is another excellent doc;
http://www.cisco.com/warp/public/765/tools/quickreference/ipphones.pdf
Hope this helps!
Rob

Call manager and type of Voip phones

Just wanted to thank everyone for the help.
My background is Telepresence and minimal on Call Manager 8.
Just wanted to ask if I can somehow pull a list of all type of phones connected to the call manager - we currently have 7942 and 7975. I need the list which phone number is using which type of phone.

Hi Mark,
Here are 3 suggestions:
1) Goto Device > Phone, add the 'Directory Number' and 'Device Type' as search criteria and click 'Find'. This is limited as it can't be exported.
2) Run the following SQL Query:
SELECT d.name, n.dnorpattern, dn.numplanindex, m.name as Model FROM numplan AS n JOIN devicenumplanmap AS dn ON n.pkid=dn.fknumplan JOIN device AS d ON d.pkid=dn.fkdevice JOIN typemodel AS m ON d.tkmodel=m.enum JOIN typeclass AS c ON d.tkclass=c.enum WHERE c.name="Phone" ORDER BY m.name, d.name, dn.numplanindex
3) Use a 3rd Party product to extract and export the required data such as PhoneView from UnifiedFX
PhoneView is the most advanced endpoint management product available including the ability to gather extensive device/user information and then interact and export that data.
Thanks
Stephen Welsh
CTO
http://www.unifiedfx.com

Call manager and IP phones

after the basement remodel i will have a server and computer repair area for my testing. I have a call manager server and a couple of ip phones and would like to setup a phone at each of my families houses. what would i need and how would i set it up.

there might be a way to do it using SIP but I have not done it and I am just giving you an idea of how to do it with SCCP default and in a secure way
Forget about the router model I was talking about.
You would have to assume that your home where the CCM is as the Main site and pretty much have all othere families as remote sites, you would need to setup VPN between the houses and if you want everyone to dial each other you would need DMVPN(Dynamic Multipoint).
You would need a good router at the main site, depending on how many sites you have you may be able to use just a 2801. For the remote sites, I would think you can use an 871 or 831 router which does VPN and also has a few PoE ports switch.
You would have to create tunnels between each other house.
JoeL

Hi Team, I wuold like to know if you have any app to make Firefox OS working with cisco Call Manager 10.5. Something like Cisco Jabber for Android or iOS.

I'm interesting on buying a Firefox Smart Phone, but
I would like to know if are any app to install on Firefox OS smart phone in order to work with cisco call manager 10.5.
Something like Cisco Jabber for Android o iOS.
Thanks,

Hi Itech,
If Cisco Jabber has a webapp, or mobile version of their website available, you should technically be able to access it through Firefox OS.
You may also search Firefox Marketplace for an alternative solution:
* [https://marketplace.firefox.com/]
- Ralph

Call Manager 8.0 to 9.1 upgrade

We are currently running Call Manager 8, UCCE 8, and CVP 8. ICM/CTI 8.
We would like to upgrade Call Manager 8 to 9.1 first before upgrading UCCE, CVP, etc., it could be months before these are upgraded.
Does anyone know or foresee any issues if UCCE, CVP, etc., are not upgraded right away after CM is upgraded?
Any comment is appreciated. Thanks.

Look at the UCCE compatibility matrix as you need the exact versions to find out whether they will work together, of ir you'll need a single window on which to upgrade all.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Just downloaded Sales Call Manager App...I can't get it to work on either my Iphone 4S or My Ipad 2?

Downloaded the App Sales Call Manager. I can't get it to work on either my Iphone 4s or my Ipad2? Can anybody advise how to fix or even get back my money that i paid for it?

Contact the app developer for support. A link to their website will be in the apps description in the AppStore.

Upgrade Call Manager from 8.6.2 to 10.5

Hello All,
We are planning to upgrade a Cisco Call Manager Publisher node from 8.6.2 to 10.5. We want to install a new publisher on a new environment, but we are struggling with some questions.
If we install the Pub node 10.5 can we migrate the configuration from the 8.6.2 to 10.5? Do we need a special tool for this?
If above doesn't work, we can still migrate the existing call manager towards the new servers and start the upgrade, the only problem we face there is that we have to change the publisher's IP because we want to use a new ip addressing scheme.
Kr,
Yannick Vranckx

Your best bet is to use the new tool: cisco prime collaboration deployment. This fits perfectly into what you want to do here and can easily help you with all aspect of the migration including the ip address change. You can learn how to use the tool here..
https://www.youtube.com/watch?v=JzG4kz1_hL4

What are the essentials needed before upgrading from call manager 9.1.1 to call manager 9.1.2?

I recently tried to upgrade my call manager in a lab environment from 9.1.1 to 9.1.2 but failed. The error stated that connection had been lost after 2 hours into it. Connect using CLI. Any help would be greatly appreciated.
Steve

You mean via GUI??
What does the upgrade status via CLI says??

Call Manager Migration 7.1.5 to 9.1 / Trunking : ICT vs. SIP

Hello All,
Currently studying for CCNA Voice and have been asked by my current employer to upgrade CUCM 7.1.5 to 9.1.1. There has been a time frame put on the deployment however I want to dig pretty deep into the deployment to learn as much as possible. I am going to start by configuring a trunk between the 2 call manager clusters. from there I will add users to the new call manager and try to convert slowly to the new call manager instead of one big cutover. I will place a route pattern over the trunk so that cucm 9.1 will route through cucm 7.1 while I slowly convert users to the new system. I will then deploy directory numbers in a Staging partition that is not associated with any CSS. Once I have all users and phones configured on the new 9.1 call manager I want to use the bulk admin tool to change the staging partition to the working internal_PT production partition. The users will be imported from LDAP. My questions are, does this sound like a feasible plan? Is there any other difference between a SIP trunk and ICT besides the SIP and H.323 protocol? ( I prefer SIP from what I have read) and will having the same users on both boxes interfere with call processing, if these users and phones are not active yet?

Just for the record. I found the solution to my problem. Checking more logs I read this:
The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.
"/usr/local/cm/script/cm-dbl-ontape_backup-install RU PostInstall 9.1.2.11900-12 7.1.5.30000-1 /usr/local/cm/ /common/component/database /common/log/install/capture.txt " terminated. Exceeded max time (240)
The system will now halt.
So I accessed the Dissaster Recovery Section on CUCM and deleted the tape backup device that was configured there. After deleting it the upgrade went well.

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