No Nav Pane in IE 7 using RoboHelp 8

There was a thread earlier about no navigation pane, but it was marked "Archived" and it looked like I couldn't reopen it -- sorry if this is a duplicate.
I have a RoboHelp HTML (RoboHelp version 8) project that works fine in IE 6 and FireFox 3.5. However, in IE 7 there is no navigation pane, which is a serious problem. I have no idea how to debug this and would appreciate any advice about how to fix this issue. Of course QA just discovered this today, and we're supposed to deliver the application (with Help) on Dec 4. Thanks in advance!

Additional detail obtained from the developer:
IE needs to download files locally on the browser machine when a document (aka help file) is opened.
With RoboHelp, IE tries to download xml files within the whproj.xml file. When the application server returns no-cache in the http headers, IE is not allowed to cache, and therefore does not work. To fix the issue do the following to the response object:
httpResponse.setHeader( "Cache-Control", "public" );
httpResponse.setHeader( "Pragma", "" );
We implemented that via a java filter, so that it does not interefere with the application logic.
OK, so that's still developer-ese, but if you experience problems with webhelp and IE, you could send this info to your developers to have them check it out.
I hope this helps.

Similar Messages

WebHelp User Centric Drop-down not appearing in Nav Pane

Hi,
I am using RoboHelp 9 and generating WebHelp for three User types - Administrator, aTest Engineer, and Operator. I want each of these to be DUCC selectable from a drop down at the top of the Nav pane and am using the Chrisi WebHelp skin which allows for this.
I have created three different TOCs one for each, and am generating three different single source WebHelp layouts. They each compile fine, but the drop down navigation bar that allows you to select the appropriate WebHelp above the navigation pane (along with the left and right browse arrows) is not visible.
What should I be doing so this appears?
I am a new RoboHelp 9 user.
Many thanks.

Welcome to our community
Unfortunately you are misunderstanding how DUCC works. You don't create it by generating seperate layouts. Instead, you generate a single layout that has DUCC configured.
Basically, you edit the properties of your Single Source Layout recipe. Then you click the Content Categories section.
In this area you define your different categories such as Administrator, aTest Engineer, and Operator by clicking the New button.
Then you edit each category to define the associated TOC and whatnot.
Once you have done this and generated, you should then things should just be DUCC'y!
Cheers... Rick
Helpful and Handy Links
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Begin learning RoboHelp HTML 7, 8 or 9 within the day!
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RoboHelp eBooks

Customising User display in Nav pane ?

Hi
Installed Identity server 6.1 and interested in using to manage messaging server users. I have installed and configured messaging server and installed the Sample messaging Service in Identity server.
The problem is the Messaging system admin user. It is created under the default organisation for messaging and has both a very long CN and uid (the uid and cn together are almost 80 characters).
The result is that the user list in the nav pane is very wide and must be scrolled to use both sides of it.
I know its not a big deal but if possible I would like to
a) omit the msg-admin-... user from the user list - would an aci accomplish this and if so who should the aci deny access to ?
b) customise the user display in the nav pane so that only either the uid or cn were shown in the list.
Anyone know if either of these or both are possible or is there a better way to do this ?

Welcome to our community
Unfortunately you are misunderstanding how DUCC works. You don't create it by generating seperate layouts. Instead, you generate a single layout that has DUCC configured.
Basically, you edit the properties of your Single Source Layout recipe. Then you click the Content Categories section.
In this area you define your different categories such as Administrator, aTest Engineer, and Operator by clicking the New button.
Then you edit each category to define the associated TOC and whatnot.
Once you have done this and generated, you should then things should just be DUCC'y!
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Using RoboHelp to create online tutorials?

Our company currently uses RoboHelp to create our Help
Systems. As a training developer, who has used a course authoring
software package for the past five years, I was wondering if
RoboHelp would be a good environment to develop training tutorials.
I love the fact that you can search and index the help systems and
thought the potential may be there to search for information within
tutorials as well.
I know Captivate is the software simulation product, however
a lot of our training material is either mainly text, or numerous
screen shots showing an individual how to use an application.
As I am new to RoboHelp, does anyone have any advice?
Thanks in advance.

Like Colum, welcome to the Forums!
(The following assumes the WebHelp Pro scenario you outlined)
>>>1. How do I set the window to have the right
frame display initially, without the left index frame? I want to
leave the index frame so that the user can access it if neccesary.
1. Make sure WebHelp Pro is your primary layout.
2. Create a new Window, call it OnePane and select the
tickbox in Window properties for One Pane and click OK. (This means
the Navigation pane (Contents, Index, Search, etc.) are hidden when
first launched.
3. Bring up the WebHelp Pro single source layout wizard.
4. Tick the box: Show navigation pane link in topics (this is
what allows the user to opt to see the Index and navigation pane if
they want.
5. Be sure to select "OnePane" as your default window you
just created and complete the wizard to publish.
6. Caveat: There is a shortcoming when you view locally from
the authoring machine. You will not be able to see the effects of
your changes. These can only viewed in a web browser pointed to
your actual WebHelp Pro site.
7. Publish to the RoboEngine server to view all the changes
you made and notice the "Show" link that allows the user to reveal
the navigation pane.
>>>2. Our Help System is in HTML, but I am thinking
of using WebHelp Pro (from a dedicated server). When I View Primary
Layout, the index frame and button at the top of the form do not
display. I get the yellow box located just below the Internet
Explorer toolbar saying 'To help protect your security, Internet
Explorer has resticted this file from showing active content that
could access your computer. Click here to for options....'. That
could be a real pain for 1200 users. Is there a way to if off for
RoboHelp WebHelp Pro?
I believe you may be encountering something that is only seen
by you because you're viewing it locally. When published, the user
would not see this. To remove this annoying message, go to Internet
Options > Advanced > scroll down to Security and tick the box
"Allow active content to run on My Computer." (Also, for more info,
do a search in the forums for "Mark of the Web")
>>>3. Can I create my own skin?
Sure. Use the WebHelp skin editor as you normally would. Give
the skin a name and use it when you publish.
Hope this helps.
John

WebHelp not displaying content in left nav pane

Any suggestions for why WebHelp is not displaying contents in
the left navigation pane? When Help is called, it displays the
frame (including buttons such as glossary, search, contents, etc)
and the work area, but does not show the TOC in the left navigation
pane.
I have also tried generating FlashHelp, with the same
results. This time, only the work area displays. Any suggestions to
fix this?
This is a new project, where RoboHelp is being deployed for
the first time. Any suggestions for making this a simpler
transition would be much appreciated. I have used RoboHelp for many
years with a different company and do not recall ever running into
this many problems.
Help!

Sorry, I haven't used the CSH method which, by the way, was
designed to show only the topic at first, I think.
I give my developers a list of path/filenames for topics, and
they use this form:
.../helpdirectory/myproject.htm#targettopic.htm
There are some shortcomings to this method, which leaves the
window open and, when you call another topic, another new window
opens. In other words, you have to close the help window manually
to avoid windowmania.
A solution is a little js that checks to see if a window is
already open, closes it and opens a new one. (If no help window is
open, it's a harmless js error.) It's fast enough that you wouldn't
notice.
The downside here is losing the browser history. Forward and
back buttons work only so long as the help window stays open.
In my opinion, this is not a major concern, since many Web
based applications these days tell users not to use the back
button. Production users won't mind so much.
For ordinary people doing e-shopping and online banking, the
browser back button is anathema.
The bottom line is, if you have a decent set of navigating
options built into the design -- TOCs, left or right rail lists,
useful links at top and/or bottom of the topic page, the back
button can become superfluous.
Browe sequences work fine from any point in the lineup (I
know, it's not the same as browser history -- unless you give them
a really useful set of sequences).
The forever-loading left pane is gone in RH 7.
Hope this is useful.
Harvey

Just save a pdf file without nav pan

why can't I save my pdf file with the nav pane showing

Hi francesw,
What version of Acrobat are you using? And are you referring to the Navigation pane on the left, or the Tools Panel on the right? In either case, you can choose to show or hide these items by choosing View > Show/Hide >.
Best,
Sara

Is there a limit for external links in TOC using RoboHelp 9.2?

Hi,
This is my first time posting to the Adobe forums. Here is my problem.
I have been maintaining help projects using RoboHelp 9.2 for quite some time now to generate WebHelp. I now have four large projects that are linked through a URL in each project's TOC. Example: I have projects A B C D. In A's TOC, I include a link to B C D default topics. In B's TOC, I include a link to A C D default topics. And so on ... The fourth project (D) is new.
The problem I've encountered is with the image appearing in the TOC next to the external link entry for project D in the generated WebHelp. The image showing up for project D is different from the other two, even though the properties for that page are exactly the same as the other two. This happens in all three remaining projects (A B C). Even when I change the image (from the image index), the same image (i.e. the standard image for a topic page) appears regardless.
What should appear in all cases is image 13.gif.
(I'll have to figure out later why 19.gif is selected in the properties dialog, whereas 13.gif is actually showing up in WebHelp. Doh.)
Any ideas?
thanks,
denise

karl219 wrote:
1-Time machine seems to be coming up often in the discussions.If my backup is on my external hard drive, why would space be taken up on my macbook hard drive?
Read the first extract for the definition of backup snapshots and how they are handled by the OS.
2-Shoud I delete older backups? If for example, all I need from Time Machine is the latest backup done today, can I get rid of the 2+ yeras of backups, or do they not take up that much space?
No. Time Machine should be on a separate HDD and will take care of deleting backups when necessary on that drive.
3-Back to the issue, considering I don't have access to a an apple store for the next few months, what is my best plan of action?
I would consider installing a larger internal HDD. Capacities to 1 TB are now available.
4-I am considering buying a new macbook 15inch, and get more space, however, I'm scared that the same problem will happen again. Is this common on all macs? Will using Time Machine to "Restore" my backups bring along the issues as well?
All Macs using Time Machine will experience the same conditions. The problem is that many users do not under stand what 'Other' is and that leads to confusion. There are many essential OS files in that category that should not be touched as well as some user files. The issue is not to reduce 'Other' as such, but reduce the total amount of data on the HDD if space is becoming a premium.
Please read these two extracts:
http://pondini.org/OSX/LionStorage.html
http://pondini.org/OSX/DiskSpace.html
Ciao.

This is a bit of information for folks that use Robohelp for Word.

I know this is all a day late and a follar short but for those folks that still use Robohelp for Word:
If your company is going to Windows 7, X5 will not work. You need to bump it up to at least RH8.
Even after you upgrade, if you use the tripane (winhelp_2000) view in RH for Word, it will not work on Windows 7 even with the microsoft patch. With the patch it will look like an older version of RH in winhelp_4. At least I have not been able to get it to display.
What will work is if you compile it in Webhelp. You will loose some links. I know I should be moving to Robhelp Html and I tried, but when I did that I got a lot of garbage at the top of all my topics, I lost all my external links and I would have to retrain my partner...
Now about links. My only complaint about Robohelp for Word was it's limited external linking capacity. If you use RH for Word you know you can only brouse to the net or to an htm or html document. It doesn't mean you can't link to a PDF or an excel spread sheet. You just can't brouse to it. You can manually enter the path. I just changed 740+ htm links to pdf links (pdf in same file as htm and the names were the same except for extension) and it worked. If you intend to try this back up.
Anyway, if this helps anyone great..if not thanks for letting me babble. I like my Robohelp for Word in Webhelp format.
Peggy Theo.

Thanks for posting this Peggy.
It is worth adding that there is another way of continuing to work with Word - using Linked Documents in RoboHelp HTML. You create Word documents entirely independent of RoboHelp and then create topics by linking those documents in a RoboHelp HTML project.
You cannot create WinHelp that way but WinHelp is on life support and requires users to download a viewer, you cannot distribute it. It really is time to move on from WinHelp.
RoboHelp for Word is not getting much development and does not get the new features being added to RoboHelp HTML.
Linking is covered on my site.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Creating Context Sensitive Webhelp Using Robohelp 9

I want to create a Context sensitive Webhelp - one help topic for one page/function for web application. I'm using Robohelp 9 with Team Foundation Server 2012. I also have MSSCCI provider installed. I will be using unique ID (Map ID) or unique window names for mapping.
Below are the details about what I have and my requirements:
I have multiple module projects in Robohelp 9 integrated with Team Foundation Server 2012. I want to merge these projects to create one tree structure which will display all the functions same as application.
Which are the files that I need to give to developer to integrate Web Help?
What are the steps for linking and generating Webhelp in merged projevct?
Can we do merging of ToC in merged project and extract the ToC (.hhc file) and use it in all modules projects just like merging chms and extracting ToC?
What is the simplest way to do create the Webhelp?
Can we use a single Robohelp project for large number of topics to avoid merging?
Please suggest as soon as possible.

First take a look at Merged Help on my site. It gives detailed information about creating merged webhelp.
Can you use a single project for a large number of topics? Define large. It's a mix of topics and graphics. My experience is Rh can, not will, get slow around 4/5000 topics with a some graphics.
You give the generated help and tell them to put ALL the files on the server.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Using RoboHelp 8 style sheet with RoboHelp 9

Howdy. My issue:
I was using RoboHelp 8 at work to craft a web help document out of a Word file. We have a company CSS we apply to web help for look, feel, etc. It worked in RoboHelp 8, but not in 9 despite following the same Word Import procedure. Needed to upgrade to RH9 because RH8 was not recognizing our version of Word to compile and create the web help files.
How can I make my old style sheet work with RH9? Is there some step I'm missing? Help appreciated with 20.1 bazillion thank yous in advance.

Hi there
First we need to know what type of string you are using and obtain an exact measurement.
I'm joking, of course, but the fact here is, we need more information. Things like:
You said "...despite following the same Word Import procedure.". What are the exact steps in said procedure, please?
Note that it's a simple process to ignore any style sheet during the Word import, then later import just the company CSS file and associate it with your topics. All of that can be done in perhaps 30 seconds or so.
Cheers... Rick
Helpful and Handy Links
RoboHelp Wish Form/Bug Reporting Form
Begin learning RoboHelp HTML 7, 8 or 9 within the day!
Adobe Certified RoboHelp HTML Training
SorcerStone Blog
RoboHelp eBooks

Can we use RoboHelp with Eclipse as version control?

Im am using RoboHelp 7 in the Tech Comm Suite in a Windows XP environment.
I see a lot of information on using RoboSource as versionn control, but I'm not seeing a lot of information on other third-pary version control software. I did see one posting that suggested that if you are planning to use third-party software, you should uninstall RoboSource first. I can't seem to figure out the following:
How do you determine if your version control (Eclipse) supports Microsoft SCC API?
How do you get RH to recognize Eclipse? Even though I uninstalled RoboSource Control 3, it still shows up in the Select Version Control Provider
Are there step-by-step instructions anywhere that show how to get RoboHelp to recognize third-party software?
As always, thanks for your assistance.

Colum,
Thanks for recommending that I visit Peter's web site. It has a great page on Eclipse. Wish I had read it before I was shoved kicking and screaming into using it. However, it did stop short of providing me with information to troubleshoot the problems I'm having with Eclipse and RH 7. I sent him an e-mail from the site and hope that he will be able to answer it.

Seeking info on using RoboHelp 9 with ClearCase 8.0

My company is planning to use RoboHelp 9.0 to develop a help file for a custom application. We are obligated to use ClearCase 8.0 as the version control software for the RoboHelp files. We plan to have multiple authors for a single RoboHelp project. They will need to work on the project at the same time, although not the same topic. I am seeking help in four areas:
What is the best way to set up ClearCase and RoboHelp so that ClearCase can be used as the version control software for RoboHelp projects?
What is the best way to upload a new RoboHelp project to ClearCase?
What is the best way to check out RoboHelp files from ClearCase that will allow multiple authors to work on different topics of the same project at the same time?
What is the best practice to check in the updated files?
Thanks in advance for any insights you can provide.
JazzRunner2

Hi,
Does ClearCase support the Microsoft MSSCCI provider? If it does, you should be able to use ClearCase with RoboHelp. You would need to install the MSSCCI provider and the version control client. You can add the project to source control from within the project itself.
The RoboHelp Developer center has a few articles about adding RoboHelp to different version control systems, although ClearCase is not described. But the articles will give you an idea of what you need to do to make it work. http://www.adobe.com/devnet/robohelp.html
Greet,
Willam

The WebHelp doesn't open in Chrome using Robohelp word X5

Hello All,
I am using Robohelp X5 (very old version) to generate webhelp. They seem to work fine in all the browsers except Chrome. When i click on the help the blank pop up opens.. It does not load the content. Infact i downloaded the new version of whver.js file from Peter Grainge Snippets section. I am afraid that was for Robohelp 7... However i replaced the whver.js file generated the new output and uploaded them. Even then the Webhelp in chrome is not working..
I can see only 2 blank windows which just says "about blank" on top...
Any suggestions will be appreciated...

RoboHelp does not support Chrome, even the current version. You could see if your help works with the current version by using the trial but do not load it on your production machine as you will likely encounter problems if you revert to X5. If it does not work, you're out of luck.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Using RoboHelp with Flex

Does anybody know how to use RoboHelp with Flex? I'm a Flex
developer and am new to RoboHelp, and am trying it out to create
some online help for my Flex application. I've searched, and also
tried a couple of tutorials, but so far I haven't found anything
about how to combine the two. Thanks.

The issue is the calling of the help from Flex so I wonder if
you might do better asking this question on the Flex forums?

Using RoboHelp to Create Microsoft Help Viewer 1.0

I use RoboHelp 8 and have been asked to create a Help system in Microsoft Help Viewer 1.0 output. Is this possible using RoboHelp?
The product is being developed in Visual Studio and they do not want the Help system to be in CHM format.
Thank you.

Hi, dsarig (& Peter),
I've been charged with the same task - create an application's help system in Help Viewer 1.0 format, and not a Help 1.0 or 2.0 format. From my research I've determine the following:
The basic steps to creating a Help Viewer 1.x format is as follows:
Create your help system (or "help file") in well-formed, xhtml page format (this is preferred because xhtml best supports the Unicode characterset and the file is validated against improper tag-nesting issues).
Encrypt (zip) the help system into a standard .zip file using any standard tool (e.g., Winzip), then rename the extension from .zip to .mshc.
Open the .mshc file in your Help Viewer, which will decrypt and display your help system properly.
That's about it.
I'm also working on creating a digitally signed .CAB file, I'll post my findings if you're interested in that, too.
Best regards,
RoboHelp 9.0 | VS2010

No Nav Pane in IE 7 using RoboHelp 8

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