No order confirmation or order history

I placed an order this morning on the website for store pickup under my account and have not gotten the order confirmation or an entry for the order in order history. My Paypal accoutn was charged for the order so this is a little disconcerting. Hope someone can help me with this as I will need the order number etc... to pick up at the store.

Good afternoon sqadan, and welcome to the Best Buy forum,
I am glad to hear that you have finally received your confirmation email. Due to maintenance we performed on BestBuy.com last night, the delivery of some confirmation emails have been delayed. I pulled up the order that you placed and confirmed that it is currently ready to be picked up. Please let us know if you have any other questions, as we are always happy to help.
Thank you for reaching out to us!

Similar Messages

Order Confirmed - No Order Found

I am still waiting on an outcome to this, I have not received an email response. I do have a case number for this but I am unable to call during business hours today to follow up. I have a copy of my order confirmation from the website but the order number still shows invalid. I would like to know how to proceed so that I can receive the product I attempted to purchase at the sale price you advertised. Thank you.
Email below (code numbers and account numbers removed)
I placed an order tonight and did not get an email confirmation. I checked my rewards coupon and Student Discount and they have been redeemed but there does not seem to be an order. I did get a confirmation and an order number at time of order but no emails and it does not show up in my order history.
I wanted to make sure this goes through since the sale price was a great deal. I used my rewards certificate and my student promo code but I was unable to re-do the order because it said codes have been used already.

Hello ehz1,
Placing an order online should be a quick and easy process, so it's surprising to read that you never received an order confirmation page. I'd be confused too if I found myself in a similar situation, especially if an immediate resolution didn't appear to be available.
I've had the chance to review your account and was able to confirm that our post-purchase support team was not able to locate records of your initial order. It's also my understanding they've offered to assist you in placing another order at the same pricing, so I'd encourage you follow up with the sales reps at 1-888-BEST-BUY (1-888-237-8289) if you haven't already done so. As you may have been informed yesterday, the My Best Buy reward certificates you initially attempted to use should also post back to your account in the next 2-3 business days.
Thank you for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Order confirmation and Order changes

Hello Guru's,
I am having following issue, please let me know ur inputs on the same how to handle below situation.
There is Customer Vendor relationship under one system and under one company code.
Customer orders goods from Vendor and this Vendor supplies goods against this PO. These are nothing but plants in reality.
1) There is no issue when creating SO against the PO raised..
2) Once the SO is created how to send sales order confirmation and how to add the confirmation line in PO?
3) When the sales is changed and changes made at the time of sales order creation wrt to PO from customer: how to send these changes to customer and update his PO also.
Please let me know if anyone has gone thr' such situation. This should happen via ALE IDOC only.
Best regards,
Prasad

Hi Kris,
It's ok.. as I knew the process.
The problem I had, when I change sales order and trigger ORDERS05 and ORDRSP idoc then it shows changes but also it shows all the sales order data.
The requirement which I have is as below:
1) If the sales order is changed then send only changed data and update the PO at customer side which is in same system.
i.e. let us say sales order is created and confirmation also send via ORDERS05 and ORDRSP. Now when SO is changed for quantity and price, then I want to send only these quantity and price changes via idoc and update PO accordingly.
This also applies for back order processing or supersession, where date or item itself can be changed or added.
Please come back if knows further.. Awaiting for ur reply.
I am interested to know what steps I have to follow and even if any routine I need to write to capture these changes.
Best regards,
Guru

Printing sales order confirmation if order changes

Hi all,
I have to implement some changes in output control to achieve a particular requirement.
Business wants sales order confirmations to get re-printed if and only if some changes in the sales order were cought.
For example if the quanity of a position changes then, the sales order confirmation must be re-printed.
I was thinking to use requirement routine for sales order confirmation but in the structure komkbv1 and kompbv1 there are not all the fields i need to understands if in the sales order, any changes have been performed.
Another way would be the user exit save_document_prepare in which i can use xvbak and yvbak in order to gather info about the changes in the sales order, but i am not sure this is the right way to achieve what business has asked to me.
Do you have any ideas? Please, any suggestion is welcome!
Regards,
Fabrizio

Hi gurus,
My idea is:
-user exit save_document_prepare: check chenges in SO using xvbak, yvbak etc.. If a change occurs i will set a particular parameter using "SET PARAMETER".
-user exit USEREXIT_KOMKBV1_FILL: i will fill the communication structure with respect of the instruction of "GET PARAMETER"
- requirement routine for sales order (vofm): checking of the communication structure to understand if sales order confirmation has to be re-processed or not.
What do you think about this solution?
Thanks,
Fabrizio

O2 order confirmation with Order no & collection reference but no record of mobile on my o2

Please can someone help?I set up a pay monthly phone online 2 days ago and recieved an o2 order confirmation along with Order No and collection reference in the store I chose to pick up in but I've heard no more. I spoke to the online team and they told me that my order is still with the credit check team. So why have I got an order confirmation? Also I cannot see this order in my O2. So confuse

If it's with the credit check team still it means you have not yet been accepted so the order won't show and no confirmation until they do approve.

Re: No order confirmation or order history

I made an online order this morning as well, but mine is to ship out rather than pick up. I never got a confirmation email from BBY, nor is my order showing up on the order history page. I did get a confirmation of the order from PayPal, however. Unlike you though, my order is still MIA. Is there some kind of glitch happening today with ordering? I've never had this problem before.

Good evening brent_ohara-
I apologize for an inconvenience that you might have been under by not receiving your confirmation email after you placed your recent order with Best Buy. It has come to my attention that there was a maintained preformed on BestBuy.com that delayed some confirmation emails.
I took the opportunity to review your order using the email address that you used to register on the forum, and confirmed that it’s processing accordingly. You should now be able to view the order history on your BestBuy.com account. If you continue to have trouble locating the information, feel free to reach out to me.
Regards,

MM-SUS Scenario: Order confirmed but No Order Ack triggered to XI

Hi,
We have configued ECC(MM)-XI-SRM(SUS) for Classic scenario.
When new PO is being created in ECC, the same is getting posted in SRM and we could see in the SUS portal. Upon Order Confirmation, the Order is moved from <b>"New/In Process"to "Confirmed" orders</b>. But no message(PurchaseOrderConfirmation_out) is being sent out of SRM system.
How will this message get triggered?
Regards,
Siva

HI,
in one my earlier implementation, we have done similar scenario. In that case , we will send the PO information to SUS. But we did not have confirmation scenario. I think, it is better to check out in the SUS side i.e go to transaction SXMB_MONI in SUS to check any messages. Provided , I think, SUS is sending this ack thru porxy.
anyway TO know more -
https://websmp201.sap-ag.de/ibc -->go to mySAP SRM and find the required scenario.
Hope this helps,
Regards,
moorthy

SUS Purchase Order Confirmation notification (or alert) is possible ?

Hello,
We work on a SRM 5 release with a classic scenario.
We use the EBP-SUS supplier collaboration scenario (clients are different for SRM and SUS).
The purchasing document flow is describe below:
1- SRM Shopping Cart
2- R/3 Purchase Request (then, SRM SC history is updated with the PR number)
3- R/3 Purchase Order (then, an IDoc is sent to XI which generates a XML document sent to EBP-SUS in order to create the corresponding sales order - SRM SC history is updated with the PO number).
4- Then, supplier can confirm or reject the PO received. So, the SUS Purchase Order Confirmation is generated and sent back to R/3 ( via XI)
5- R/3 PO is updated with the posted PO confirmation (you can see the confirmation control key AB in the 'Confirmation' tab of the PO item concerned).
My request is to send a notification to the requester's mail client in order to inform him that supplier confirmed or rejected the PO.
I noticed that notification receivers definition is possible in SPRO, but only for "Process Purchase Order Response". I guess this notification is for BUS2209 (SRM POR) and not for BUS2232 (PO confirmation for SUS).
That's why i cannot use it: can anyone confirm this ?
As alternative, i tried to use alert management in SPRO (in the SUS client) for BUS2232 with sub-category of event SRM_SUS_PO_CONF in ALRTCATDEF transaction for SRM Alerts, but it does not work (even if i schedule report RSALERTPROC ).
Does anyone have a suggestion regarding my customizing ?
Finally, when PO confirmation is posted in R/3 (step 5 seen above), the SRM SC history is not updated with the PO confirmation number: is this the standard way ?
If yes and that the described notification (alert) customizing i indicated above are not possible, does it seem i will have to develop a specific notification process in R/3 when R/3 PO is updated with its PO confirmation coming from SRM-SUS ?
Thank you for your help.
Regards.
Laurent.

Hello Nagarajan,
>
> Looks like your intent is to notify the Shopping Cart requestor about the PO response that happens in the Back end system!
> This looks strange but then it is really required if you have a common buyer in SRM and MM.
>(...)
Requester being the initiator of purchasing document flow, custumer request is to alert him about supplier POR.
If i send my notification from R/3, i will get Requester name at R/3 PO item. Then, by a RFC call to SRM, i will get his data to generate my e-mail.
>
> The following approach can be adopted:
> 1.Purchase Oder Response Message can be pulled out of the XI thro a technical routing into the SRM which will post the Purchase Oder response in the SRM ( SRM PO will be updated)..There could be some issues with the variance POR and the status of the POR but that can be handled..
>(...)
I cannot do this: PO does not exist in SRM as we are in classic scenario.
>
> I am unsure of the Alert Management.. but I heard there should be a way for that also..
> (...)
I carry on checking this solution
>
> You can raise an OSS Message for the same pls.
>(...)
Don't have time for this and SAP will answer that this is consulting and not support
I will also verify if i can find a BAdI dedicated to SUS Purchase Order Response and use it to generate my e-mail from SUS client (or maybe some enhancements).
Regards.
Laurent.

Need to cancel order but order is not in listed in Order Status or Purchase History

I ordered an Open-Box Canon - PowerShot ELPH-340 16.0-Megapixel Digital Camera - Black, but I never recieved an email confirmation and it did not show up in either my Order Status or Purchase History.I assumed I may not have completed the order correctly so I went through the same process of buying it again, but I still did not recieve a confirmation email nor did it show up in my Order Status or Purchase History.I checked my bank account and I am being charged for the 2 cameras.I would like to have one of those orders canceled a.s.a.p. please.

Hello daijoebu-
The deal for that open box camera looks like a great offer, so I can understand why you ordered one. I’m sorry to hear that not receiving an order confirmation email led you to order a second one, thus creating two orders.
Due to maintenance last night on BestBuy.com, confirmation emails were delayed, but should be going out today. Regrettably, I do see that both orders have already begun fulfillment and I am not able to cancel them. The only option we would have for you would be to return one of the cameras either by mail or to your local Best Buy store once you receive it. You can find more information on Canceling Your Order here.
I apologize for any inconvenience that this may cause you.
Sincerely,

No Order Confirmation E-mail

Hi, I have not received an order confirmation e-mail for the hard drive I recently purchased. Also, it does not show anything under "Order Status" or "Purchase History." I would greatly appreciate an explanation or assurance that my order went through correctly. Thanks.

Hello bootyful-
We appreciate that you chose to order something from BestBuy.com and I’m sorry to hear that you have not received your email confirmation yet.
Due to maintenance on BestBuy.com last evening, email confirmations were delayed, but should be going out later today, so please watch your inbox for that confirmation. I do see your order and that it appears to be proceeding normally.
Thanks for your business!

Service order confirmation/completion

Hi,
Can anyone tell me what exactly is meant by service order completion ( flag order) and confirm ( IW41). At what state of the business process do I need it.
To my understanding a service order is complete after billing and confirmed once customer approves.
Please throw a light on this.
Thanks
Sam

Hi ASHIsh,
We do not have the customer service module or the service management but we have the confirmation of service in the document flow. The flow is as follows. standard order ( OR ) - > delivery ( LF ) - > Handling unit - > Confirmationof service. I checked the document flow table VBFA and I see that these confirmation of service is for items which are of item category TAP ( sales BOM header ). That is what I concluded that it shows up for TAP since this item is not pickable ane hence not packable. And we have this come up for all the sales BOM deliveries where there is an item category of TAP for sales BOM header. Still if any one can please throw some light on this that would be greatly appreciated.
Service Order:Short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion.
The service order is used to document service and customer service work. In particular, you can use the service order to:
Plan services specifically with regard to usage of material, utilities and personnel
Monitor the execution of services
Enter and settle the costs which arise from the services
The data for the service order is entered in the history and is important for evaluations and future planning.
You can also create a one-time customer in the order and transfer the data, for example, to the sales order.
A service order contains operations that describe the individual work steps. An operation can be divided into sub-operations for greater detail.
Spare materials and utilities, which are required for service work, can be planned in the operation.
T.Code: [IW41]
Path: Logistics -> Customer Service -> Service Processing -> Confirmation -> Entry -> Individual Confirmation.
After a service order is entered in the system, a service activity would be carried out for the customer. Using this option we would enter the person who carried out the activity, the time taken, the material used with their quantity. Further a billing request would be raised based on these details.
Reward points if iit helpful
Cheers,
Govind.

Limit order confirmations

Hi All,
I have an issue with the limit service order, confirmations which were made to it are not replicating in R/3 PO history.
Can any one have the idea about whether we can make the confirmations for a service PO after its's time period.
Example: One PO is created in SRM for about a value of 10k, and the time frame is 10.8.2007 to 10.12.07, for this PO can I make the confirmation now in SRM or not?
please suggest me...
Thanks in adance,
Regards,
Krish.

Hi Krish,
Definitely i would like to help you but some more information is required about the scenario and the data you were working on -
1. In can make out from the information provided by you that you are working on ECS. Inform which scenario you are working on ?
2. Is the service a backe end service or a local service ?
3. In case of P.O created for back end service using a backend P.org & P.group then the confirmation should definitely create a Service entry sheet in backend R/3 once its is approved through an IDOC.
4. Check for error logs in BBP_PD, SLG1 & RZ20 (Application monitor) for getting a better picture about the error.
Also check whether the programme which updates the status BBP_GET_STATUS_2 is working fine or not.
5. In case you could not find out anything look at WE09 (IDOC list) for the status of the IDOC for that particular confirmation and check for the error messages there.
Please update us with the above information for further help.
Otherwise it is difficult to pinpoint what exactly is the issue.
Award points for helpful answers.
Rgds,
Teja

Production Order Confirm/Label Printing problems

I am currently having issues printing out labels for production orders. Whenever I confirm an order, our printer will print out a different quantity or no label at all.
Here is a brief history of production order confirmations today....
Entered                Printed
80                           40 (2 labels of 20)
20                           No Print
20                           No Print
40                           No Print
ALL confirmations were accepted by SAP
SAP WILL often drag during a normal confirmation when correct labels are printed
SAP will NOT drag when a confirmation is entered and no labels are printed
Yesterday I had a confirmation for 10 print out a label for 19. All of the quantities in SAP are correct, it's only the printer that is creating labels for different quantities. If all the lot sizes in SAP are correct, what do you think the issue might be?

Hi,
Based on what i understand of your query, would suggest to work with your technical person to have a look at the print program. The delay you notice or the incorrect data being printed might have to do with the program.
Regards,
Vivek

No order confirmation email

I just order from best buy and it shows up in my recent orders but I have not yet received a confirmation email, I have checked spam folder and it's not there either. I placed a previous order today which I got the confirmation email for instantly. Is my order successfully placed?

Hello cbatra507,
I can understand your concern if you placed an order, but didn’t receive an order confirmation email. To clarify, some of our emails became slightly delayed, including the order confirmation emails. I apologize for any worry this may have caused you!
If you haven’t recently checked, please feel welcome to check your email inbox as well as spam folders for an order confirmation email. If you haven’t received one, you may also check your Order History after logging into BestBuy.com to ensure your order was placed successfully.
If you should need further assistance, please let me know!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Please tell me how I can stop this from happening?"To display this page, Firefox must send information that will repeat any action (such as a search or order confirmation) that was performed earlier."

Please can you tell me how to stop this message from appearing on my computer, it happens a lot and it is frustrating.
"To display this page, Firefox must send information that will repeat
any action (such as a search or order confirmation) that was performed
earlier."
Thanks
Lori Mazey

Does that happen when you use the Back button? If so, don't use the Back button, right-click or click-hold that Back button and use the Back / Forward history menu that appears to load the previous page from that menu. That should avoid the appearance of that security warning message, which can't be turned off. If that is happening on web pages that don't involve financial transactions, that website really should be fixed so that security message doesn't appear.

No order confirmation or order history

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