No Phone or BT Infinity for 4 weeks
Hi
I am posting here in the hope a moderator or someone could pick this up and help resolve my problem.
I have a fault on my phone line which means I have been without phone and infinity since 11th June.
Numerous calls to BT and numerous visits by engineers but fault still not fixed.
BT phone department appear incapable on speaking to engineers (open reach?) department so I have no ETA for a fix or any clear explanation what the cause is.
Last straw was yesterday BT dug a massive hole in pavement at the drive in to my property. I now don't have vehicle access to my property.
The supervisor I speak to in India is extremely rude and incapable or trying to understand the issue or take any responsibility for resolving it. He refuses to give me his name and claims his department is the highest level of escalation.
How do I escalate the matter to someone who has some intelligence and pride in their work to actually attempt to help me?
Thanks
Gareth
it sounds as if the fault has been located as an underground fault that is taking time to fix
you can contact the forum mods at this link
http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 5 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
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