No Ring Back Tone after receiving 180/183(SDP) wo RTP

Hi,
I would like to ask how CUCM decides about which Ring Back Tone (Remote/Local/nothing) should be played?
There is a problem wisth 180/183 Message with SDP but without RTP. When CUCM receives that message, no Ring Back Tone is played. (CUCM 8.6 was used)
What's more:
1. When Ipphone receives 183(SDP) - remote device is sending RTP stream and later ipphone receives 180 (no SDP) -> Ipphone does not switch to play local RBT.
2. But when Ipphone receives 180(no SDP) and later Ipphone receives 183 (SDP) with RTP -> IPphone switches to play remote RBT.
Thanks for any help.
Marta

What is the PBX? Check if the PBX and version is on the Microsoft Interoperability Program (Supported or Qualified): http://technet.microsoft.com/en-us/office/dn788945 If listed,
there should be configuration notes or a deployment document.
If not listed, you might need to deploy a gateway between Lync and the PBX to resolve any interop issues.
Please mark posts as answers/helpful if it answers your question.
Blog
Lync Validator - Used to assist in the validation and documentation of Lync Server 2013.

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    *Mar 1 00:04:23.955: ssaDigit
    *Mar 1 00:04:23.955: ssaDigit, 0. sct->digit 117, sct->digit len 3, usrDigit 9, digit_tone_mode=0
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    *Mar 1 00:04:23.959: ccCallSetupRequest (Inbound call = 0x2, outbound peer =3, dest=, params=0x8194FDE0 mode=0, *callID=0x81950210, prog_ind = 3) callingIE_present 0
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    *Mar 1 00:04:23.963: ccCallSetupRequest encapType 2 clid_restrict_disable 1 null_orig_clg 1 clid_transparent 0 callingNumber 6030
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    *Mar 1 00:04:23.963: accountNumber=, finalDestFlag=0,
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    *Mar 1 00:04:23.963: ccIFCallSetupRequestPrivate: (vdbPtr=0x818A8AE0, dest=, callParams={called=1179,called_oct3=0x81, calling=6030,calling_oct3=0x0, calling_xlated=false, subscriber_type_str=RegularLine, fdest=0, voice_peer_tag=3},mode=0x0) vdbPtr type = 1
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  • N78 unable to listen the ring back tone

    Every body
    here in indonesia we've got a problem with nokia N78. we can't listen to the ring back tone if it started with dual mode.....and if we set the network in GSM network then it will be normally....why this could be happen ???? the software version is 10.136 ???

    Ol Ringback Tones use to use them Many Moons ago! b

  • PSTN Caller no ring back tone when IPPhone is CallForwarded

    CallManager version 4.1(3)SR with 6608 T1 blade. IPPhone is call forwarded to an external PSTN number. PSTN caller dials IPPHone DID number, Phone is forwarded to external number via 6608 T1 PRI, PSTN user hears no ring back. User most of the time hangs up. Any help would be great.

    Hi John,
    You could try changing this setting on the Callmanager Gateway config page (after hours);
    Setup non-ISDN Progress Indicator IE Enable
    Default leaves this setting disabled (unchecked).
    Enable this setting only if users are not receiving ringback tones on outbound calls.
    When this setting is enabled, the Cisco CallManager sends Q.931 Setup messages out digital (that is, non-H.323) gateways with the Progress Indicator field set to non-ISDN.
    This message notifies the destination device that the Cisco CallManager gateway is non-ISDN and that the destination device should play in-band ringback.
    From this doc;
    http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed699.html#wp1311922
    Hope this helps!
    Rob
    Please remember to rate helpful posts...........

  • TS2972 having trouble with ring tone and or ring back tones...i followed all directions and cant access ring tone from my play list.

    having trouble with ringtone and ringback tones ..i followed all directions for home sharing.  does anyone have a real solution???

    Hello sairdoor123
    From what I understand the issue seems to be with the hardware, obviously since the phone was dropped that could cause undesired results.
    If all your data is backed up to a computer then I would recommend doing a hard reset: http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=887
    If a hard reset is done then I would caution you with the following choices:  ( Should I have the audio circuit repaired as suggested by one of the repair guys? Or would that be risky?) - I would say this is risky because the person repairing the devise could easily sodder the wrong part of the hardware.
    If you really do think repairing the circuit board is more cost effective then I would recommend researching all your possible repair shops before doing any work. Make sure they have the credentials and experiences.
    Hopefully things work out for you.
    Post relates to: Centro (Sprint)
    Post relates to: Centro (Sprint)

  • How to change the ring back tone?????

    I can't figure out how to change the ringback tone........classical is not my genre.

    Ol Ringback Tones use to use them Many Moons ago! b

  • Lync 2013 not hear ring back in mobile when call by number

    Hi,
    I have setup a Lync server 2013 standard Front end on windows server 2012 R2 and also installed update for Mobility service and enabled it. It seems everything works perfect but...
    When I call by number in android phones and iphones, I do not hear ring back tone, although call is proceeded and if the calling person answer the call, everything will be fine. The strange thing is that if I call by name I hear ring back
    tone.
    This problem does not exist while using windows phone or desktop client.
    Thanks, Amir.

    Early media refers to media (e.g., audio and video) that is exchanged  before a particular session is accepted by the called user.
    If the remote party does not generate it, then you will not hear it. As stated by Holger, the logs will have this information. Without the logs it is not possible to identify where the problem is. Your app might have received it and not played it or it was
    never send.
    Regards Herbert Zimbizi

  • Caller doesn't hear a ring back if the call is ringing on agent phone

    Hi team,
    can anybody help me? Here in Germany there are a lot of customers that don't understand why the caller doesn't hear a ring back when the call is ringing on agent phone for instance with UCCX 8. I read some discussions here for that issue but the only solution for that should be to change the MOH on CUCM. This is not a very good solution when the call in queue is set to hold he will hear the ring back tone in the queue as well :-(
    Has anybody another solution for that issue???
    All the discussion I've read was for IPCC version 4 or so. Is there another solution for this issue in version 8.x
    In one discussion I found the following solution:
    Yes, To resolve this issue,Set up a Send H225 User Info Message  service parameter for Cisco CallManager service in CallManager. Perform  the following steps:
    In Cisco CallManager Administration, select Service > Service Parameter.
    Select the correct server from the drop-down list.
    Set the service to Cisco CallManager.
    In  the Send H225 User Info Message field, under the Cluster Wide  Parameters (Device - H323) section, select H225 Info for Ring Back.
    Reset the H.323 voice gateway.
    After completing this procedure, the caller hears ring back when the agent phone is ringing.
    Does it realy work?
    Need you help!
    Thanks in advance.
    Tobias

    Hi Tobais
    you right one of the solutions is to change the MOH to the ring back one
    however there are two types of MOH that you need to select
    use MOH is the music to be played while the call on hold/ in queue
    use Network MOH which is the oneyou need to change to the ring back MOH source file so when the call get transferred to an agent ring back MOH will be played
    these options under the CTI ports in UCCX
    also you can search the forum here and there are many discussions about this topic
    HTH
    if helpful Rate

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