No service for 13 hours

We lost cable and internet service at 11:30 or so last night. At that time comcast said it would be restored by 12:00pm today. It's 3:00 now and still no service. Now it is saying 12:30am tomorrow. Can someone please explain why this is taking 24 hours or more? And will I be compensated for losing 24 hours of service? I already lost service for 3 days on June 1st and was NEVER credited the $20 on my bill for the technician that didn't show up. How do I get that done?

@Ndol
I am sorry for your troubles. I have sent you a private message to assist you further.

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No service for 13 hours

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