No Sound from Pavilion 15 Notebook PC

HP Pavilion 15 Notebook PC updated to Windows 8.1 as recomended by the installed HP Support assistant
There is now no sound from the internal speakers but when connecting external speakers to the output jack they give sound.
I've followed various sets of instructions to update drivers / roll back driver all have failed.
The drivers installed are currently Realtek High Definition Audio Version 6.0.1.7071
Any body got any ideas?

Hello peakay, welcome to the HP Forums.
It appears that you have no sound from the internal speakers on your notebook, that external ones work fine. I will try to help you with this.
I would recommend trying the steps in this document: No Sound from Speakers (Windows 8).
If you need further assistance after this, pleas provide the model and product numbers for your notebook.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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There is no sound from my dm4 notebook

there is no sound from my dm4 notebook.
I bought it from a bestbuy store around October as of last year (2011), and it was doing fine with the exception that sometimes it mute on its own when I start up the laptop and sometimes the mute/unmute button on the keyboard is not working.
Those problem I could deal with but now now there is no sound/ audio coming out of my laptop.. I did some checking on 'speakers and headphones properties' and a couple others based on the internet forums, it seems everything are working fine and enabled but still there is no sound coming out of my laptop, could it be physical damage inside??
update 1: last time I heard a sound was when I was using an earphone, the next day i unplugged the earphone and cant hear no sound, I later tried to ue the earphone again multiple times but to no avail.
update 2: i tried to update the IDT high definition Audio Codec from the device manager but it said I am already using the most updated one.

Got a restore point just prior to the problems?
Time to use it.
It still doesn't deal with the issue of the sound dissapearing.
BUT, see if the restore point works first.
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No audio from Pavilion 15 Notebook PC

Product Number is K1R58EA#ABU
I'm reciving no sound from my HP Pavilion, not even through headphones.
The orange mute light comes on when I switch my laptop on, when I turned it off it does nothing.
I've tried the of following and they have not resolved the issue:
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/No-sound-after-Windows-8-1-update-on-HP-Pav...
Please help I have only had this laptop a week

Hi @irishwomderful
Welcome to the HP Support Forums!
I understand that you are getting no sound at all from your new notebook, either from the speakers or using headphones. I am happy to assist.
Were you getting any sound at all when you first powered on the notebook, or was there never any sound?
If you did get some sound originally, then it is possible that something was installed or changed while installing other applications, that affected the sound. If so, then you can try either a system restore, to a point before the problem began, or a system recovery to the factory defaults. Before choosing the recovery option, be sure to back up any important data to an external source.
Using Microsoft System Restore (Windows 8)
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
If neither of those help, then as it is new, I would recommend giving a call to our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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No Sound: HP Pavilion 15 Notebook PC

Audio goes on and off intermittently. Especially when I am using Windows Movie Maker (editing sound) and You tube.

Hi Mttf,
Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your sound issues.I would be happy to assist if needed as there are many models of HP Pavilion 15 Notebook. I would need the model number. How Do I Find My Model Number or Product Number?
Please respond with which Operating System you are running:
Which Windows Operating System am I running?
Please let me know.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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i have the same problem like you !! pfff tooo many headec ... pfff ... i resolve the problem like this in the end of time after much days . I uninstal IDT audio driver after computer take a restart ... and when was on take automaticly the hd audio driver from microsoft ... a audio device and it s work very good . So give to heel IDT hd audio driver !

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Hello dontom,
For not being able to hear very well from the 11" Pavilion x2, I would like to confirm the troubleshooting steps that you have completed. I have you completed all the steps in this document 'No Sound from Speakers (Windows 8)'? Are you using any special software, or just the volume icon in the system tray? Does it play the same level of audio for all programs and files? (ie. Netflix, YouTube, or music).
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I worked on behalf of HP

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Every now and then my laptop faults when playing videos/music. The laptop is a HP Pavilion dm4 Notebook PC with Intel Core i3-2330M @2.20GHz
Basically sometimes when playing a video/music the speaker is distorted and laggy. Usually when watching a video this is also laggy. The computer seems to run really slowly and trying to move the mouse or type it takes a few seconds for the letters to appear.

I would think that with 6GB of RAM you wouldn't be having lagging issues either...
Especially since it is under warranty, let HP look at it and see what they say.

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Hi,
The easiest way to solve this may be to run Windows System Restore. If you have Norton Internet Security installed, you will need to disable Nortons Tamper Protection as shown in Step 2, on the link below.
http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20091112171719EN&ln=en_US
Once you've done this, shut down the notebook. Windows System Restore is usaully best run in Safe Mode. Tap away at f8 as you start the notebook to enter Windows Recovery Console. Use the arrow keys to select Safe Mode and hit enter. When this has loaded, from the Start Menu, click All Programs, click Accessories, click System Tools and launch System Restore. Pick a restore point at least 24 hours before the Audio issue and then proceed with the restore process. When complete, Windows will reboot as normal.
Regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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I have a noise sound from my new Notebook speakers when the sound is going loudly . My Notebook is HP Pavilion dv6-6096ex. Please, help me to solve this.

Please update the latest Audio driver for your notebook, and would recommend you go through the document below and check if this helps to resolve your issue:
https://h10025.www1.hp.com/ewfrf/wc/document?docname=c01912228&lc=en&dlc=en&cc=us&product=4042458
Although I am an HP Employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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I have exactly the same problem. Did you find any solution for that or not?

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My HP Pavilion TS 15 Notebook PC is only 2 weeks old I found out soon after I got it that any test I do of the left and right speakers or headphones is not stereo. When I click on the left speaker I hear the sound in the center and when I click on the right speaker I hear the sound in the center. I have tried a test from the internet same results. However, if I connect a bluetooth audio device then when I click on the left speak I hear the sound on the left only and when I click on the right speaker I hear the sound in the in the right only. Also when I boot the computer with Ubuntu 13.10 there is stereo distinct sounds from either the left or right when I run the left right test.
At first and before I installed Ubuntu HP was sure it was a hardware problem and sent a tech out to install a circuit board which the headphone plug was on, thinking the jack was defective and mixing the left and right channels. That didn't fix it. I went to the Realtek website and ran their program which removed all traces of the sound driver and installed the newest one they had, didn't help. Hp log into my computer and cruised around but found nothing wrong. I have played with every sound setting there is, no change. The final solution they suggest is to reinstall Windblows 8.1. I really don't want to do this as I just did it to transfer from my win 7 notebook to this one using windows easy transfer. FYI this computer is one HP sent me to replace the previous G6 Win 7 notebook which had unresolvable problems, worse than that this is the 3rd computer HP has send me to replace previous ones which each had their own set of unresolvable problems. So I haven't had very good luck with HP computers!
Anyway I am left with maybe a couple possibilities. 1. Reload windblows, I cannot use easy transfer because it no longer works on win 8.1 (maybe file history will work though I'm not sure) 2. Try windows refresh which won't remove as much of what I have installed. 3. Maybe someone has experienced a similar problem and can share here.
Any help is appreciated.
Michael
UPDATE:
HP wanted me to do a clean reinstallation of Win 8.1, sent me the disks to do it, but the disks were defective and wouldn't go on to the second disk. I used the Disks I had made from the computer they worked and the reinstallation was completed. That didn't resolve the problem! They decided to send me a replacement computer.
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Michael

Hp replaced this computer for me due to this problem, however, the Envy (dumb name) they sent me to replace it had the same problem. I did fine a solution and here is the web address http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/envy-17-headphones-in-mono-not-stereo/td-p/...
Read down a few posts for the solution by making changes to the registry. But, my problem and the solution was with a win 8.1 computer and I do not know it it applies to Win 7. Unless, you have the same sound card and driver, which I doubt. If you haven't removed the sound card driver and reinstalled it with the one on the HP website do try that.
Good luck.
Michael

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Hi @Chaithra ,
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand from your post that you have sound in the right speaker but not the left.The two main reasons for this would be that the speaker has failed or your system is configured incorrectly.
Have you ran the HP Support Assistant to aid with HP updates and fixing issues?
Have you tried running MS Fix It to help with difficulties?
Have you tried Using automated troubleshooting (Windows 8)?
Here is a link to No Sound from the Speakers (Windows 7) that will guide you though testing and configuring the speakers.
Here is a link to the HP G4 Notebook PC Maintenance and Service Guide. Please note on page 30 or chapter 3 page 22 item 8 for a part number for a replacement speaker should it be required.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

NO SOUND FROM MY HP PAVILION G6 NOTEBOOK PC

Speakers suddenly would not work.
Serial number:[Personal Information Removed]
Several days ago I installed Spotify and Wondershare Streaming....
Help pls.

Hi HPNeophyte,
I see that you are having issues with your sound from your notebook.
I would like to help but I need you to provide me with your model and product number.
Your serial number was removed because that is your personal information and should not be provided on the forum.
Here is a link showing how to find the product number if u need it.
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No Sound from Pavilion 15 Notebook PC

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