No sound is played in the earphones to notify of an incoming call

With the earphones connected, in holster on not, there is no sound played in the earphones when there's an incoming call. The sound is only played in the speaker.
I do hear notifications in the earphones when there's a new text messages, a notification from Twitter and other applications.
Is this issue is going to be addressed in the near future, if at all?
Thank you.

Wish I had a buck for everytime I've heard a request like this.  In every case where I've heard it in the past, the call center was small, undermanned, and they were trying to overcome these two limitations by trying to (1) see identifying info on calls in the queue, (2) send messages to agents, (3) set off a light and buzzer, etc.
Agents don't have the ability to see anything but the call they are working on using any of the agent interfaces.  The supervisor desktop has some additional options where you can set a workflow action to alert when certain criteria are met.  If the priority queue alerts when > 0, that might satisify your requirement, but it would NOT tell you WHO the priority caller is.
Then you have the issue that the agents are all busy, and someone has to dump the call they are working with to take the call in the queue.  Again, there are options to handle this, but you're putting bandaids on a problem.  The bandaids may work with varying degress of success, but it's likely that your organization will never be very happy with how it works.  The real issue you have is most likely a staffing and process problem, and you can only do so much to compensate for that with technology.  

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