Nokia care sucks big time

Many times when have a problem with my Nokia N8, it gets impossible to get any help from nokia, email, calling or on the web, oh I hate the care website. It makes you fill out this big document before you can address your issue and finally when you do, and click submit, the site makes nothing, it just stay as if the submit button was unactive. I don't know if the problem is only in my country Panama? Or Just on the Latin countries or what. I am a Nokia lover, I have being patience with all the lacks of the company, but please do something for us Nokia.

Don't know what the problem may be with the 'Submit' button but hope you are filling up all the fields correctly. BTW, you should not have any problem calling..
PANAMA
0-8000-546-654
Lunes-Viernes, 7:00h-21:00h
Sábados, 7:00h-20:00h
..and to sum it up, if you have any query regarding the problem faced on your Nokia N8, you may post it on this Forum and you may get help from the users...provided its not regarding any Hardware problem.

Similar Messages

Firefox 4 sucks big time. I uninstalled and downloaded 3.6.17.

Sorry Mozilla, but Firefox 4 sucks big time. I uninstalled and downloaded 3.6.17. I've turned off automatic updates. V4 breaks JQuery and who knows what else, so I'll be a lifelong customer of my v3.6.17 version, coz I'm just not going to have established, clean, awesome code killed by the browser! Only I build web apps so I've got to get all my clients to stop upgrading, too. I've been a Firefox guy for years now, but this is the end of my rope. Chrome is pretty good, as is Safari. I guess one of these is going to be my browser going forward.

I got back from Firefox 9 to my older 3.6.8 version. Despite of the really ugly new look there are silly annoyances like the trasposed right click pop up menu "open in new window - open in new tab" I cant tell you how many times ive right clicked and hit open in new window instead of open in new tab
However, the great flop are the disabled add-ons I was accustomed to (PoxySel and Auto shut down among others )
Many years ago I choose Firefox because the add-ons power but if you take them off and destroy the UI I was comfortable with you are inviting me to try ANY other new browser...like the so-talked Chrome.
Seriously, you should be careful with retro-compatibility. At least, give the user the chance to keep the old look, layout and utilities.
Thank you folks!

Nokia customer care sucks but time (Lumia 90 issue...

First my Lumia 920 developed infamouse batterry drain and overheat (while charged wiresly) problems and few weeks later camera died - you press camera button and nothing happens.
Resets and multple chats with Noka care did not helped so this Monday I had to mail it back to Nokia care center in Texas, they got it on WEdnesday and as of Friday it is still showing this:
Your repair status
IMEI xxxxxxxxxxxxx9463 Status In repair
Your product is currently being analysed or repaired.
What are they trying to repair for 3 full day is beyond me understanding!
Not have a phone for a week is pain and now it looks like I will not get it till midlle of the next week.
Not sure how Nokia planing to copmeate with Apple.
Apple really make these things simple and treat customer with respect - 99% of defecticve products will be replaced right at the spot, no questions asked.
Very dissapointed

Don't know what the problem may be with the 'Submit' button but hope you are filling up all the fields correctly. BTW, you should not have any problem calling..
PANAMA
0-8000-546-654
Lunes-Viernes, 7:00h-21:00h
Sábados, 7:00h-20:00h
..and to sum it up, if you have any query regarding the problem faced on your Nokia N8, you may post it on this Forum and you may get help from the users...provided its not regarding any Hardware problem.

Ovi suite still sucks big time

And it is getting worse and worse - looking at the threads here.
And Nokia blatantly stays away from there forums with the exception of popping up from time to time asking for configuration from the users... ie the buyers.
Numerous suggestions from power users dating back from Version one of OSS (Ovi suck suite) has been totally ignored.
Numerous user questionnaires has been ignored.
And I am painfully reminded about this every week I get from PC-suite, recommending me to switch to OVI. Come on Nokia, how can you still recommend this, when you see how great pain the users are in.
Step to the plate and show yourselves in this forum. Even your CEO had the balls to recently exoplain about the problems. Is it too much to ask for the program manager for Ovi, to explain and how you will rectify??
Cheers,
Lars

First, sorry for the long post, but I am getting sick and tired of the patronizing and condescending comments by certain people who think they're the standard and everyone else is either stupid, immature or otherwise intellectually or emotionally challenged.
@cataholic
Please do feel free to quit your patronizing fanboy rhetoric at any time. It is not helpful. Nor is it any more constructive than the rants of frustrated users.
Adding insult ti injury is rarely helpful.
Repeating the same same false statement about all being well with OVI-Suite does not make it any less false and is also rarely helpful.
Your comment that there must of course be millions out there without any problems is, sorry to say that, typical fanboy rhetoric and inherently flawed.This has been proven many times by people more knowledgeable about discussion board dynamics than me. (yes, there are even books written about the subject)
I can say from my own experience that only a small minority of people having issues with software or hardware will post in forums like this one. First of all, only a very small fraction of users will actually bother to look for and find a forum.
Second only a small fraction of those who actually do find a forum will post. Most are satisfied by seeing that many others are having the same issues. They either seethe quietly and vow to never buy a product of the company in question ever again or they hope that a solution to their problem is forthcoming.
I have worked in IT for over 25 years and I can say with confidence that the sync issues are definitely an OVI-Suite problem, regardless of the fact that i happens to work for you.
For many others it simply does not, in fact it more often does not than it does. I don't just rant without first having done everything feasible to verify that the problem is not on my end or an interaction with other software, bad install, etc. etc.
I have run tests with the same PC and the same fresh images with nothing but the OS (Win XP SP 3, WIN 7 Pro 32, WIn 7 Pro 64)
Particularly interesting is the fact that I installed OVI Suite 2.2 three times on a fresh Win XP image with Office 2003 and three times with office 2007, mind you on the exact same disk image. RTwo out of three times i could not sync OL notes with OL 2003, two out of three times i could not sync at all with OL 2007, Results with Win 7 are similar.
Hovever, there are
Zero issues with PC suite, also three installs each on Xp Pro and Win 7.
Zero issues with Palm desktop.
Zero issues with M$ Active Sync.
Zero issues with Sony Ericsson's Sync Software.
Zero issues with iTunes for the fruit phone.
Zero issues with Blackberry Sync.
Now try to convince me again this is not an OVI-Suite issue.
Of our roughly 35 Nokia users here at the data centre, the majority (25 that i Know of including myself) had issues with OVI Suite, all of those downgraded to PC Suite (handset permitting) no longer have issues.
Ovi 3.0 which is in closed beta right now has not addressed most of the issues mentioned in this forums, is still as unstable unreliable, slow and still the same memory and CPU-hog. Changes seem to be mainly cosmetic.
As for you accusing those who are more and more frustrated with the abysmally bad ovi suite of having low emotional maturity, here's the pot calling the kettle black.
It has been demonstrated many times that patronizing and deriding users that vent in forums is very counterproductive. In many forums I know, moderators delete fanboy rhetoric before they delete rants.
One reason being that rants, contrary to your belief, do just as much to get companies or developers of their collective behinds than the so called constructive comments, which are often dismissed as "you can't please everyone".
More often than not, those who scream the loudest will be heard first. Sad but true.
Another reason is that many companies correctly realize that it is better to let disgruntled users vent in the company's "controlled" environment rather than "out in the wild".
And last but not least "it works for me, you stupid or doing something wrong" fanboy type comments are well proven to fuel the fire and provoke even more rants. If people have serious continuing issues with a product, the last thing they need or want to hear is how well it works for someone else, maybe even topped off by being served up in a very patronizing, condescending manner.
Ever seen a black lemon? They turn black when they rot. My N97 is black. 'nuff said

SUN SUCKS BIG TIME!!!

I have passed through several 'stages' for the last 3 years that I've been using Java: from almost religious 'devotion' to Java (and Sun) to total disappointent in Sun (but still not Java).
This frustration is caused by a simple and stupid Bean Builder app that they created prior to JavaOne Conference 2000. It simply does not work! It is VERY frustrating that SUN gives out demos that do not work! This has happened numerous times! I know that demo is only a demo but it should still work, or let them keep it for their entertainment.
After all, SUN has to learn that software is much more than a feature of hardware and that there is much more behind software than a plain design pattern.

...if even once, done something FOR US. There are a couple of things...
I believe that you can download nmake for free.
They basically gave a bunch of money to ActiveState to support the developement of a unified perl code base, so it more closely matched the unix builds. The perl code base is open source.

Yoiur service SUCKS BIG TIME

YOUR SERVICE SUCKS TO THE NTH DEGREE!!!!!
HOW DO YOU GET AN ANSWER OUT OF YOU???
I'M TRYING TO FIND OUT WHY SOME BOOKMARKS CAN BE DELETED AND OTHERS CANNOT BE DELETED
YOU INSTRUCTIONS SUCK AND DO NOT WORK.

Stop shouting. This is a forum where people volunteer to answer your questions for free. You get exactly what you paid for.

Alot of the features have stopped working when I forced to upgrade to Firefox 4.01 How do I uninstall this I want to old version back or I'm just going to use Chrome. FF 4.01 sucks big time!!!

I have lost allot of trackpad features. No more zoom, scroll, or movement side to side.

I agree that Firefox 4 blows. I upgraded because it is usually a good thing with Firefox but I see that they have now sold out to the 'Chrome' look and feel.
For crying out loud!!! Stop messing up a good thing.
Screw that. I hate this newly upgraded piece of crap and if I can't go back to something decent, I'll go back to IE or create my own browser.

Hopefully this T430s will be my last thinkpad..... Customer Service/Experience sucks big time

Is it just me or do you guys think that for the premium we are paying for these latops there should be better customer service?
Customer service is very unfriendly and rude..... I feel stupid for getting extended warranty not sure how horrid that would be..
This is my first thinkpad and i hope it will be last (Assuming there would be a better options in next 4 years )
I wish apple had windows latops....
Sorry i had to vent.... Quality alone wouldnt make them premium!

I brought my 2 year old machine a few months ago.....
One of the speakers was crackling when you turn the volume up. It's covered under warranty till next year. I called up the tech guys and they sent a technician to my house the next day and replaced both speakers in my T410!!!
You don't get that service with Apple. My partner with her Apple machines couldn't believe it.
I think maybe you should try and let us help you here.
T410(2537) -- i7 620M - Intel HD GPU (1440 x 900) - 8GB RAM - 128GB Crucial M4 SSD - 250GB Hitachi HDD - Windows 7 & 8 Pro

Why can't I talk to someone in my own language with support!!! GRRR Adobe are top products but service sucks big time! Dutch please!

It's now two days in a row that trying to solve a problem here.
It difficult to explain it when its not your native language.
Please let there be people who speak or at leased understand dutch!

The Same is happening to me ive tried updating on different browsers too, ive got 22 days left until is stops working.....not happy..
Someone help us.

At first firefox great but now with what you have with it i think it sucks big time. now i have to look for something better. sorry

if i had a phone number i would call but you have no number. WHY?????????

Mozilla (like most developers of free software) doesn't provide phone support. However, if there are specific problems you are having with Firefox we'd love to hear about them and help you resolve them. You can let us know here and our community of staff and volunteers will help you.

By-passing Nokia Care Center

Hi, I'm an N85 user from Thailand--or rather was as my phone was broken within a week after the date of purchase.
My phone has been sent in for repair for over 2 weeks. And even though the customer representatives I've spoken to all say the phone is a defect and the whole main board "needs to be replaced" (not repaired i.e. only the plastic covers are ok), Nokia is unwilling to give me a new phone. On the other hand, all of the 4 customer representatives I've talked to confirm that they don't know whether spare N85 main boards are available in Thailand or Asia; where they will get the new main board from; or how long it will take.
I find it very strange that I should be kept in the dark as Nokia Care knows and admits that my phone is a defect. (my experiences with HP and Canon are utterly different)
I know that Nokia Care in Thailand is outsourced to MLink, a local electronics merchant; and I have a feeling that the way I have been treated is specific to Nokia Care Thailand and NOT Nokia in general. As such I would appreciate it if you could share with me a way to by-pass Nokia Care. Every time I click on "Contact Us" or go to the country page it pretty much takes me to people staffed by MLink. This makes it impossible for me to raise my issue to non-outsourced Nokia people.
Help appreciated!

@mccbleue,
I did make that point ("reasonable time" ) to Nokia Care. In fact, it was probably this very point* combined with my formal notice to them of my intent to file a complaint to the Consumer Protection Agency and the police that magically made it possible for them to locate a new main board within 24 hours. They also just called me and said their would drop off my repaired phone (new main board) at my office next Tuesday. Let's see if it works properly (from many discussions on this forum it appears that more often than not 'repaired' phones are not really repaired).
*mccbleue is absolutely right. If your phone is not fixed within reasonable time, you have a good case that Nokia is engaging in a deliberate act to wean itself off its warranty obligations.
Message Edited by frank21721 on 12-Feb-2009 12:01 PM

Nokia Lumia 720 four times at Nokia Care within 5 ...

Dear Nokia people
I purchased Nokia Lumia 720 for my daughter SHREYANKANA DEEPT on 24 may 2013 bearing IMEI no. *************** from Ranchi Jharkhand. SHREYANKANA is continuously complaining following: 1) in low battery condition phone gets hanged and doesn't on even after long charging. 2) phone has been repaired two times at Nokia center one at Surat next at dharamshala but the problem still persist.3) phone gets hanged up frequently. My daughter is fade up of this set and suffering a lot on issues of her study. The phone has been again given to Nokia care, one touch communications, west Patel Nagar, Delhi 8 with job sheet no. 112433527/131012/11. A telephonic complaint has also been made on 30303838 on 12.10.13 with complaint no. 1-14752735177. we request to replace the handset by another model of Nokia. I am ready to pay the difference money. Mk Verma
Moderator's note: The Post was edited. We encourage you to post your message only once. IMEI number was removed as well. It is unwise to post personal information in this community.

hi mate, in this case you will need to persist with your Nokia Care location until the issue is resolved to your satisfaction.

Support sucks at Nokia Care Egypt ..................

Thanks to assist me to get a resolution for my problem with Nokia Care Egypt,& Raya Shop Egypt .The problem started since I've purchased 2 Phone Sets models[Lumia 620 : 2,000 L.E. & Lumia 920 : 4,999 L.E.] on date: 8th of April 2013,and got a one year warranty from Raya included in the purchase. reciept number : 64980 from city stars branch .
-since I've turned on my Lumia 920 ;I've noticed that it restarts automatically with no reason ,and without notification
- the temperature of the device is getting very high during:
- normal 2G phone calls
-Internet surfing
-charging
-the mobile need to be charged every 4 hours even if not used;and just turned on .
-and finally;after only 20 days of usage the mobile has restarted and it halted on a Nokia logo and no response .
i have already handed the mobile to Nokia care Egypt on 30/4/2013 with receipt number : 1198584 . i wonder how Nokia factories provide a phone set witch has not been tested and get faulty just after 20 days .
I've already contacted Nokia care Egypt on phone number:19 576 ;and they informed me that they're waiting for my
approval for the phone format and data loss[while they've got this verbal approval on 6/5/2013 ];and they confirmed that the fault was software and they would hand me the phone on 22/5/2013 .
Then later on today ;I've been to the Nokia Care at Nasr City;and they informed me totally different story:
-the problem is hardware
-they need to replace the whole board for the phone
-I've asked to hand me a written technical report with this ;and they refused ;and said that I cant have it till they hand me the mobile and make me sign off the delivery .
-I'd to write down another complaint [while the old one was not replied yet ] ,and got a photo copy for it .
I wont accept to have a hardware repaired phone with just only 20 days usage so either to have a new phone set or have my money back .
If I didn't receive an email reply to this message within 24 hours ;I'd start my legal suit against Nokia;and already have opened a complaint at the CPA ;and they just need to have the legal documents to start procedure.

UPDATE
Just got my phone back from Nokia Care Egypt and they switched the motherboard (essentially meaning a new phone with a new IMEI minus the touch and the cover). As i said in my previous post they kept me waiting for 37 DAYS and after receiving the new phone it had Belle fp , OMG they didnt even bother to check on the SW and update it .. I mean dont they have a code of conduct or something. Anyway told them and then updated it now to the latest version.
Of course the next "Fight" will be on how to transfere the extended warranty i had with the old phone to the new one.
My verdict Nokia Care is incompetent and i dont recommend anyone to deal with them.

Justification of Nokia Care Bangladesh

With due respect i just want to question of having Nokia Care (service centers) in Bangladesh. There are several complains exists against them. Recently i gave my new 5800 for servicing (since there is a big question regarding the launching of ever worst model by Nokia) as it produce noisy sound during listening music. They had solved the problem simply by updating firmware (i hardly belief that hardware can be fixed by software). As a result i have to go that nokia care 2nd time within two weeks. But i still not getting my phone back. Now the are telling that they don't have the parts !!!!!
Then why this nokia care for? Are they only to provide some **** firmware upgradation thing (which can be fixed from home)?

dear mr. th3jin i hope u have not experienced any bitter experience form Nokia Care yet. That's why u can tell this thing. I hope if u were in the nokia care, i got the instant service. Because i've no idea how a faulty sound device can be fixed by some twisting things. May be u r great technician. However i still do not receive the phone from Nokia Care. What u now tell regarding the standard of Nokia Care. I'm not questioning the standard of rest of the world's nokia care. I'm talking about Bangladeshi Nokia Care. The complaint is not mine but I've talked many of the same experienced person of Bnagladesh. Moreover the Quality control is not up to the mark regarding recently realesed 5800 (if u visit some of the forum u'll get it), i this context SonyEricsson rocks.

Re. Complain on Nokia Care Services in Chennai, In...

Dear All,
I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
I am really Sorry to say that I lost all my confidence and faith with NOKIA..
I never had such a worst experience from the NOKIA CARE..
Let me explain the problem..
" I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
See the loyalty to the customer it not me suffered there are many customer like me….
I need a Solution for this….
If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
Hoping for a reply soon…
With regards,
Sridhar.P
Message Edited by pete_brian on 11-Apr-2008 06:51 PM

dear sir,
u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

Nokia care sucks big time

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