Not geting connected to computer

iam using blackberry z3 mobile its now shows error while iam trying to do security wipe and its shows that www.bberror.com/bb10-0016. and the main problem is that the device is not get connected to the computer. when i connected to the computer the device get turn on automatically. and i trying to do trun off its geting turn on automatically and not connected to the computer what to do? HELP

achurpanicker wrote:
iam using blackberry z3 mobile its now shows error while iam trying to do security wipe and its shows that www.bberror.com/bb10-0016. and the main problem is that the device is not get connected to the computer. when i connected to the computer the device get turn on automatically. and i trying to do trun off its geting turn on automatically and not connected to the computer what to do? HELP
For the most part I understand you have a problem with your device.... but that`s about I much as I could understand. Now, lets try to get a bit more details on this....
You can not security wipe because you have the 10-0016 error? .... but the real problem is that yo can not connect the device to the computer?
So.... its kind of confusing what you are trying to explain in the last 2 lines of your post..... are you trying to turn off the device but it gets turn back on????? 

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