Not given what I was told

Wrong forum, post moved to billing.

Perhaps is the trust I had placed on Verizons customer service. I never thought I would run into such issue. It is a shame as I am now in the process of transferring my phone lines as I will not give them any more of my business.
I just now have to find who is competitive service wise.
Thank you,

Similar Messages

TS3999 How do you get info entered into iCal and Contacts on an equipped iPhone to push back to an equipped MacPro? so far it's only a one way street Macpro to phone, and that's not what I was told it would be.

Hi, all.
How do you get information entered into iCal and Contacts on an equipped iPhone to push to an equipped MacPro? So far it's been a one way street Macpro to phone, and that's not what I was told it would be. I've been through all settings on both devices and see no way to do this. Help! If I synch the old fashioned way, what's going to happen?

First check that all your settings are correct, that contact syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the contacts you are adding are added to your 'iCloud' group and not an 'On My Mac', 'On My Phone' or other non iCloud group (you can do this by checking in groups), non iCloud contacts will not sync.
If you are sure that everything is set up correctly and your contacts are in the iCloud group, you might try unchecking contact syncing in the iCloud settings, restarting your device and then re-enabling contact syncing.
First check that all your settings are correct, that calendar syncing is checked on all devices (system preferences > iCloud on a mac and settings > iCloud on a iPhone, iPad or iPod).
Make sure the calendars you are using are in your 'iCloud' account and not an 'On My Mac', 'On My Phone' or other non iCloud account (you can do this by clicking/tapping the calendar button in the top left corner of the application ), non iCloud calendars will not sync.
If you are sure that everything is set up correctly and your calendars are in the iCloud account, you might try unchecking calendar syncing in the iCloud settings, restarting your device and then re-enabling calendar syncing settings.

Hi, I have had an LG Octane for 4 years and loved it. I used it for email, surfing the web and facebook. But 6 weeks ago I stopped getting text messages, I could send but not receive. I was told it was just worn out. So I ordered another Octane and it w

Hi, I have had an LG Octane for 4 years and loved it. I used it for email, surfing the web and facebook. But 6 weeks ago I stopped getting text messages, I could send but not receive. I was told it was just worn out. So I ordered another Octane from ebay, and it wouldn't connect to the internet. I was told by Verizon that the software had been changed. So I ordered a NEW in Box Octane and I am having trouble with that too. Bing won't work, nothing will work that will enable me to download Verizon Opera mini that still works on my old phone. I have a smart phone with another number but I LOVE the Octane for daily use. Why will my old Octane work but I can't get a NEW one to. Verizon guys are stumped too:( Please help!! Thanks!

Why start a new and very similar thread to your other one which you have not responded to (have you read the replies?)
I suggest that no response is made to this duplicate thread.

Macbook pro will not save what I was working on when in sleep mode

Everytime my computer goes into sleep mode or battery dies, it does not remember what I was last working on. It starts all over again

Open a TextEdit window and type something. Quit the application and relaunch it. Does the window open with the text you entered?

My first bill is not what I was told

My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.

Mschma wrote:
My first bill was not $75 (as I had been led to believe) for monthly service but $77 plus $40 dollars for a variety of other extra charges. The $40 dollar charges were not explained and I could not get a real detail list of them on my first bill. This is false advertising! I was told that I could get a discount for signing up for automatic billing, but I did not get a discount and I did not see the discount written anywhere on the web site either. I was also told that I could get a discount for being elderly and disabled. Neither of those claims were true either. I am on a fixed income and can not afford extra expenses. You sales staff, web site and process mislead and confuse customers purposefully. I was not told that it would cost me $380 to get out of my two year commitment, but I found it in the fine print after I committed contractually. So far my experience with Verizon wireless service has shown to be corrupt in the lack of informing customers of their real costs. This is no way to run a business that needs to rely on reputation and word of mouth business. Your business is just another big corporation that is profiting from extreme greed without a care for their customers. Whatever happened to truth in advertising? Then the worst of it is that I cannot get a contact person to talk to that is not a sales person. It was one of their (several actually) sales staff that misled me to begin with. This note is the only forum I could find to complain.
The first bill is almost always higher because of prorated charges. So if your bill prints on the 15th and you started service on the 30th of the prior month, your first bill will have half a month's charge for the 30th-15th, then the usual month in advance charges for the 15th-14th of the next month. Discounts for autopay, I believe, take a month or two to show up. There is a plan for people 65+, and you should be able to change to that plan if you want to, just make sure the change is set to take place the first day of the next bill period.
The other $40 in charges probably include activation and possibly insurance on the phone, and you should be able to pull up a detailed bill in MyVerizon with each line charge described.
How did you start your service? Did you go to a store, call, or order online? The ETF for a smartphone is $350, not $380, and if you were not informed of that you should have been, although if I were setting up service with a contract, I ask the terms of the contract, like fees, time frame, service and all that. Did you enter the agreement under the impression that there was no penalty for early cancellation?
Finally, this is primarily a customer to customer forum with occasional input from reps. They are identified with a Verizon logo. If you need immediate action, you will need to call. I hope you are able to get everything straightened out and explained!

Slow speed issue not getting what i was promised

Hi
After having no luck no the phone and feeling like i was fobbed off i was wondering if anyone can help here.
I had BT infinity 2 installed 2 weeks ago and have never received over 40MEG when i was promised between 59.9 and 79.9.
I rung up on Saturday and i was told a engineer would look at the line and call me back. After recieving no call back i rung today and was told that 40 was the expected speed of the line.... even tho when i purchased BT infinity 2 i was told and have in writing on my receipt that i would get speeds of 59-79.
I now look on the BT site and notice that if i put in my postcode on the website it now says i should get between 35-45.
When the engineers installed it they did seem like they where here for a while and maybe relalised they couldn't give the speeds that they originally promised me.
Im really not happy as i was still promised the higher speeds of 59-79, its more the upload that i wanted as i was promised 19-20 and am getting 7 currently.I have been told to ring back in 48 hours again if speed doesn't increase which i know it wont as it hasn't in the past 2 weeks.
Feeling a bit like i shouldn't have joined BT as i am not getting what i am paying for. Can any of the mods help with this issue?

HI
Thanks for thr reply. Find attached:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date High Low High Low
FTTC Range A (Clean)
50.7
35.2
12.4
7.8
Available
FTTC Range B (Impacted)
43.6
23.9
12.4
6.1
Available
WBC ADSL 2+
Up to 8
6.5 to 14
Available
WBC ADSL 2+ Annex M
Up to 8
Up to 1
6.5 to 14
Available
ADSL Max
Up to 6
5 to 8
Available
WBC Fixed Rate
2
Available
Fixed Rate
2
Available
Other Offerings
Fibre Multicast
Available
I currently get a test error when i try the further diagnostics on the second link, ill try again shortly and post back results.

International call rate charged different than what I was told by customer service

I made an emergency call to India on 3/29/09 for 13 min. I realized later that I didn't have any international plan. So I called verizon customer service on 04/03/2009 to confirm what rate I will be charged for that specific call to India. I was told I will be charged $2.60/min for India, but he can't check how long I had talk at that time, because the computer software doesn't have the feature to check it right then, It will be available till the final monthly statement get published. Yesterday I received my online bill and saw the rate I was charged was $6.77/min. So I called today to the customer sevice and eventually talk to the manager and I was told the rate I was chraged, correct and it is available online. So I have no other option but to pay this amount as I have no proof that I was told the rate of $2.60/min, as I don't have the person's name whom I talk to on 04/03/09 and nothing in writing.
I have no problem paying this amount, but I feel I was cheated. As the person I talk earlier could have told me the correct rate on 04/03/09. It's a lesson for me, next time I will try to keep something as proof.

You should have checked here to make sure :
http://www22.verizon.com/Residential/Phone/International/BasicInternationalRates/
He may have thought you had some sort of international plan, sorry.

HAD ENOUGH - NOT GETTING WHAT I WAS CONTRACTED FOR...

I have unlimited broadband and calls.
I have previously had free text messaging and therefore not been charged.
Indeed it shows on previous bills as being free. I send about 40 texts a month.
I noticed that I was being charged in October bill lfor text mesaaging and called BT - I have called BT numerously previously in the last 4 weeks and was told that it was an error and I would be refunded. This took about 3 hours on the phone and about as long online chatting. I thought that was it.
I went online today to check my bill and found that I was still being charged and no refund.
I have spent 2 hours+ on the phone, being told that :
I needed to talk with repairs and was passed to them only to be told that it wasnt their deparment and was passed back to billing. Billing passed me onto someone else and so it went on only to be passed back to billing.
Billing then tell me that even though I should get free texts I will have to pay 10p for each text!!!
I told them that when I took out my contract it included 200 free texts. I was then told that my contract had changed and it no longer included free texts.
I have anytime calls and unlimited broadband and at the time I took it out it included 200 free texts a month.
I have got no were in 4 weeks each time I try I get passed from one person to another each telling me different things.
Can someone please tell me how to sort this out? I have had enough.
Do I get 200 free text message as per my contract or dont I?
If my contract has been changed why wasnt I told?
Who do I talk with that can help me sort thsi out?

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum.
Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT4061 I downloaded icloud not knowing what it was, I now want to delete it but dont know how.

I want to delete ICloud from my Iphone 4S, I am not receiving my aol e-mails since I downloaded it. I don't want to change my e-mail to @icloud, I was receiving my aol e-mails previously,

What exactly did you do? You can not "download" iCloud. iCloud is a service you can either use or not use. Using iCloud does not prevent you from using AOS or anything else.

How can I reset all my e-mail accounts because I changed all server settings and messed with stuff on my System E-mai preferences on my MAC not knowing what I was doing and now none of my accounts will send mail: Gmail, yahoo, or iCloud account, help!

No e-mail account will send what pops up is the message thatI don't have an outgoing e-mail server because the one I want to choose has wrong network key because I took the network key out and don't know where to get the correct one because it was filled in by the system already

Hello, aiszellnut.
Thank you for visiting Apple Support Communities.
I would need a little more information regarding this issue to better assist you. However, here is an article that will walk you through some troubleshooting steps that may help with this issue.
OS X Mail: Troubleshooting sending and receiving email messages
http://support.apple.com/kb/ts3276
Cheers,
Jason H.

Lines in applets again....    not quite what i was looking for.

ok. when i say i want it to free draw i mean not just printing lines to the screen, know how to do that. i want to use the mouse to be able to draw a line by pressing and releasing it within the applet window. ie.the pencil tool in microsoft paint.
any ideas? heres the code i've got so far. kinda stuck now though.
// import stuff
import java.applet.Applet;
import java.awt.*;
import java.awt.event.*;
//main class creation
public class PaintProg extends Applet implements MouseListener, MouseMotionListener,ActionListener {
Button scribble = new Button ( "Scribble" );
Button clear = new Button( "Clear Image" );
Choice shape_choice;
private int xLeft=10, yTop= 50, size=100;
private int x=0, y=0;
private int oldX = 0;
private int oldY = 0;
// button and menu creation
public void init()
setBackground(Color.white);
add( scribble );
add(clear);
shape_choice = new Choice();
shape_choice.addItem("Shape");
shape_choice.addItem("Square");
shape_choice.addItem("Circle");
shape_choice.addItem("Line");
add(shape_choice);
scribble.addActionListener(this);
clear.addActionListener(this);
public void paint (Graphics g) {
public void mouseClicked (MouseEvent event){
x=event.getX();
y=event.getY();
if (x>=xLeft && x<=xLeft+size && y>=yTop &&
y<=yTop+size){
repaint();
public void mouseDragged(MouseEvent event) {
int x,y;
Graphics g = getGraphics();
x = event.getX();
y = event.getY();
g.drawLine(oldX, oldY, x, y);
oldX = x;
oldY = y;
public void actionPerformed(ActionEvent evt) {
if (evt.getSource() == scribble)
{ //code to carry out actions for scribble
System.out.println("scribble");}
else if (evt.getSource() == clear)
{ //code to carry out actions for clear
System.out.println("wibble");}
else if (evt.getSource() == "Square")
{ //code to carry out actions for square
System.out.println("dribble");}
else if (evt.getSource() == "Circle")
{ //code to carry out actions for circle
else if (evt.getSource() == "Line")
{ //code to carry out actions for line
System.out.println("pibble");}
public void mouseReleased (MouseEvent event) {}
public void mousePressed (MouseEvent event) {}
public void mouseEntered (MouseEvent event) {}
public void mouseExited (MouseEvent event) {}
public void mouseMoved (MouseEvent event) {}

It's not anapplet but it will help:
import java.awt.*;
import javax.swing.*;
import java.awt.event.*;
import java.util.*;
public class PaintProg extends JFrame
     mySky sky = new mySky();
public PaintProg()
     setBounds(3,10,660,370);
     addWindowListener(new WindowAdapter()
     {     public void windowClosing(WindowEvent ev)
          {     dispose();
               System.exit(0);
     setContentPane(sky);
     setVisible(true);
public class mySky extends JPanel implements MouseMotionListener
     Vector points = new Vector();
     boolean stam = true;
public mySky()
     setCursor(new Cursor(Cursor.CROSSHAIR_CURSOR));
     addMouseMotionListener(this);
     setBackground(Color.black);
public void paintComponent(Graphics g)
     super.paintComponent(g);
     g.setColor(Color.white);
     Graphics2D g2 = (Graphics2D)g;
//     g2.setRenderingHint(RenderingHints.KEY_ANTIALIASING,RenderingHints.VALUE_ANTIALIAS_ON);
     if (points.size() > 0)
          Point p0 = new Point();
          for (int i=0; i < points.size(); i++)
               Point p1 = (Point)points.get(i);
               if (p1.x == -1)
                    p0.setLocation((Point)points.get(i+1));
               else
                    g2.drawLine(p0.x,p0.y,p1.x,p1.y);
                    p0.setLocation(p1);
public void mouseDragged(MouseEvent m)
     if (stam) points.add(new Point(-1,-1));
     stam = false;
     points.add(m.getPoint());
     repaint();
public void mouseMoved(MouseEvent m)
     stam = true;
public static void main (String[] args)
     new PaintProg();
}      Noah

I need to restore my files on an account but I'm having trouble finding a way how to. There were parental controls on the account and I pressed the button not knowing what it was. It asked me if I wanted to save the home folder and I said

I need to restore the deleted files on my computer!
The account is there but files all deleted
I didn't save the home folder
How can I restore it?

Turn your Mac off now and do not use it until you have bought a copy of DataRescue (about $100) and used it to try to recover.
It is very important that you stop using your Mac now, the more time you use it the more chance of you not being able to recover the files you deleted.

Hi I just got a new laptop and I wanted to move all of my music to it. When I looked up ways to do this Home Sharing seemed like the easiest step therefore I updated everything and did what I was told but it seems as if my PC won't see my desktop Mac.

Is there anything that I am doing wrong? I really just want to get all of my music off my Mac before I go back to school.

Right-click on your main iTunes folder and click Properties, then go to the Security tab and click Advanced. If necessary grant your account and system full control to this folder, subfolders and files, then tick the option to replace permissions on child objects which will repair permissions throughout the library. This is the XP dialog but Windows 7 shouldn't be too different.
tt2

I have a stupid black box that (not the canvas, its another box) my footage sits on top of in FCP 7. I didn't shoot it myself so I don't know what camera was used. I just don't want any black blocks above or below my video.

I was given this footage and did not shoot it so I do not know what else was done with it or how it was shot. Here is some info. According to quicktime the video, H.264 DV, 720 by 480 (640 by 480), Millions 16-bit Integer (Little Endian), Stereo, 29.97 fps,
In FCP it says the frame size is 480 by 270. Compressor Windows Media 9. 29.97 fps .
I can change the color of the box under the dropdown to white, checkerboard 1 or checkerboard 2. I changed it to white but when I playback it turns black again. Please help!

Your post contains terms that are inaccurate and inappropriate for a video editing application but I'm going to assume you've not really used FCP very much.
You have provided two mutually exclusive descriptions of the video. ONe is accurate, the other is impossible. Which one do we believe?
If you don't have Flip4Mac installed, Windows media is not likely to be decompressed at all. H.264 is difficult to play back in real time and almost impossible to edit unless you transcode to a more editor-friendly codec like DV. You can do that with Compressor.
You seem to have a scaling issue since FCP is trying to place your 720x480 clip into a 720x480 sequence but think the video is half that size and you have not told it to scale it up (which might not be a good idea) so the clip is sitting on a transparent background which FCP will show as black, white, or checkerboard. Either way, it's not really there.
You also do not seem to understand the difference between the canvas background, which does not render, and the background that is seen behind scaled clips that do not fill the frame.
Your post has lots of issues.
Let's try to basics again.
Since you didn't shoot the video, you need to talk to whoever gave it to you and try to determine what codec it really has been created in.
bogiesan

Unlimited data gone after I was told my plan would not change

I went the other day to get my wife a birthday present. She had a droid bionic and has had a lot of problems. She always mentioned that she really wanted a iPhone seeings I have had one for over 2 years with no problems. So I thought hey why not get her the iPhone 5. So I did as I was purchasing it I made sure to ask that we would not lose the unlimited data. I was assured that I would not, so I went ahead and purchased the phone. Two days later I get a text on my phone stating that I had used 90% of the data on my line. Then the next day I received a text stating i had used all my data for the month. So I called Verizon and they stated that because I upgraded that my line had lost the unlimited data. I stated what I had been assured of at the store and I was told to go back to the store and complain to them. What good would that do when you told me I could not get my unlimited data back. What I was told next shocked me, I was told I could get my unlimited data back if I took my wife birthday present back and got a refund then my plan would revert back. So after that I requested to speak to the loyalty department and was told they did not have one. I stated yes they did because I had spoke to them before about a issue with a droid device. So finally he stated they did have one but they only do out going calls. What kind of customer service is that, when you are told to take a gift back and get a refund. Switching to a new plan would raise my bill to over $200, were is the loyalty to customers who have been with Verizon for years. I pay 176 dollars a month now I put up with the new activation fee for all phones. I am seriously considering taking that phone back and switching to another carrier, because it seems like Verizon d does not really care if their customers are happy or not.

Did you purchase the phone at full retail price or the two year contract subsidized price? Was it a corporate store or a premium retailer? Did you look at your receipt and see if they kept you on the Nationwide Plan or switched to the Share Everything Plan?
If you are within the 14 return policy period, return the device and call customer service and request an inactive pricing restoration of your previous plan and the upgrade you had used to buy the device. Since you returned the phone, the upgrade eligibility should return, but you NEED to request that your plan be reverted back to its previous setting. If you are outside of the 14 days since purchase, you are out of luck.

Not given what I was told

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