Not printing - HP Photosmart 5510

I just put in all new ink cartridges today. The first page printed odd color with extremely ight black. Then a word document did not get printed at all...its just blank!
I have cleaned the print head mutliple times as well as the ink smear. And I've checked the cartridge vents.

Hi @jesusfreak92789
I see you are unable to print black from your Photosmart 5510, I'd like to help. I appreciate the efforts you have made so far, but please ensure you have completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Similar Messages

How can I print directly from my ipad 3rd on AirPrint Printer HP Photosmart 5510?

how can I print directly from my ipad on AirPrint Printer HP Photosmart 5510 and All-in-One?

1. Run the CD provided to set the printer for network printing. The software will set the SSID and Password on the printer.
http://i1224.photobucket.com/albums/ee374/Diavonex/fcca1bf0.jpg
2. Use the apps to print.
http://i1224.photobucket.com/albums/ee374/Diavonex/96a0b6ff.jpg
3. Install the Print Control App if you want to Copy, Scan and Capture on a 3-in-1 printer
http://i1224.photobucket.com/albums/ee374/Diavonex/62d500ec.jpg

Duplex printing not available on Photosmart 5510 properties window

My Photosmart 5510 All-in-One has avery limited choice when I go to properties options i.e no duplex printing (which I use regularly) no choise for colour , gray or black and few others diferent options. My old HP Al -in One had a fantastic number of options to choose from for printing.
I've noticed that only the Basic driver is downloaded and installed and I can not get it to download and install the full version. I have tried with the installation CD it came with as well as directly from HP web site.
Can anyone help?

Is there a link for installing the Photosmart 5510 all-in-one on a Mac with OSX? My friend needs to have draft mode available and I will be installing this new printer for her. Too bad it doesn't offer duplex printing.
Judy

Black Ink Cartridge not working HP Photosmart 5510 series

I replaced my black ink cartridge in my HP Photosmart 5510 series printer and it doesn't print. I don't know how long I had the cartridge, so I went and bought a brand new cartridge and it still won't print. I did everything the help menu said and it still doesn't print. I cleaned print head and copper on both the cartridge and print head, I did an automatic cartridge clean and nothing is working. The printer recognizes that the cartridge is full---there are no error messages---but it won't print. I also replaced the three color cartridges and they print fine, but the black doesn't. Any help would be appreciated. My printer is fairly new, I haven't done a lot of printing with it and it was printing untill the black ran out and I had to replace the cartridge.

Hi, please see links below on cartridge changes
Change to electrical chip (new design has black dot)
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03154756
Black XL size
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c02750681
Hope this helps
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

No color printing on Photosmart 5510 Printer.

I have purcheased new cartitgages. I have shaken the cartiratages. I have tried the cleaning feature, realigning, even the old blow on the machine trick from Nintendo days! I am totally lost as to what the issue could be. It will print black, but only black. It does not even read the new cartriatages as full. I bought them at Office depo. Please help me out!
This question was solved.
View Solution.

Hi there,
Welcome to the HP Forums!
I understand that no color is printing on your Photosmart 5510 Printer. I am happy to look into this issue for you!
Please take a look through this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart 5510 e-All-in....
if you have gone through all those steps, and the issue is not resolved, please call our phone support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this clears things up for you!
RnRMusicMan
I work on behalf of HP
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Air print on photosmart 5510

I have just installed 5510 and can not get ipads or iphones to recognise printer. message 'no airprinters found'

Hi,
Please check the model, is it a HP Photosmart 5510 e-AiO B111a ? If yes you can use these to fix
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
If NO you have to print using other apps (if applicable) such as
http://itunes.apple.com/au/app/hp-eprint-home-biz/id299531647?mt=8
More info from this:
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Cloud-Services-Supported-Printers-ePrint-Airpr...
http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/Important-Information-for-ePrint-Home-amp-Biz-...
Regards.
BH
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Faded/ No Black Color Printing HP PhotoSmart 5510 Series

I have a HP Photosmart 5510 Series device.
I have cleaned printheads, changed the ink/toner, checked the vents and still I can't get the black color to print properly without being REALLY faded or sometimes not even showing.
I have read numerous articles for help and still no luck.
Suggestions?

Hi Kkenny,
I have a feeling the printer may be printing from the computer using composite black. For black and white images and photos, a blend of colors called "composite black" may be used to achieve significantly better image quality and smoother gray tones than can be accomplished with black inks alone. - Source
My suspicion is that the black ink cartridge itself may not be working or the printhead is not letting the black ink through to the page. Let's use the following links to begin our troubleshooting journey!
Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. Although I hope this resolves the issue, it might not. As you have a 5520, If the issue persists, I would suggest calling HP Phone Support regardless of whether it is in or out of warranty as you may require a replacement printer.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know if the document resolves the issue, or if you called HP and the outcome of the call. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My chromebook c710 will not print to photosmart 652

my chromebook will not print will not print to hp6520 my surface tablet will print? no problems in past 2 years but now all of a sudden i get an error message on printer report help

Hi judy2450,
Welcome to the HP Support Forums. I understand that your Photosmart 6520 printer is no longer printing from your Chromebook.
To better assist you, would you please supply some additional information:
How is the printer connected (USB cable or wireless)?
Have you tried power cycling the Chromebook, the printer and your router?
Are you getting any error messages in your HP Connected account regarding the failed print jobs?
Have you setup the ePrint feature of the printer? If yes, did you customize the printer’s ePrint email address?
What message are you getting on the printer report?
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

My printer will not print hp photosmart 7510

my printer won't print only blank pages come out

Hi rodah,
Welcome to the HP Support Forums. I understand that your Photosmart 7510 printer is only printing blank pages.
I have included the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages trouble shooting document for you to follow.
If you need any further assistance, please do not hesitate to post back.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Printer: HP Photosmart 5510, product no. CQ176B, model no. B111a

I have been using this printer without any problem for almost two years from new until recently, the printer is not printing black ink but prints all other colors. I have replaced all 4 ink cartridges with the original HP made, but to no avail.
The fault code displayed is "Printer Failure code: Oxe 19a 0013. There is a problem with the printer or ink system. Turn the printer off, then on. If you continue to get this message contact HP". Please somebody help, I already have collection of three other printers but they are not wireless printers.

Hello Zyo
Please try the following article. It may help resolve your issue.
Out of Paper
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Reseting the date and time on photosmart 5510

Having replaced the internal battery,the date and time on scanned items to memory card is giving 1st january 2001.how can i reset this.

Hey @dube55,
I am aware that your Photosmart model does not have a fax. Because I do not have a Photosmart 5510 here and have no access to the Embedded Web Server I gave you the generic tab options. My apologies for the confusion.
The Date and Time option under the Embedded Web Server for your printer should be located under Settings or Tools. It may be under a sub-menu on the left hand side, such as System or Preferences. Feel free to click on the options to explore what you are able to alter on your machine.
If you still do not see a Date and Time option we will need to run a Power Reset on the printer. Doing so should prompt you to enter the date and time when reconfiguring your printer. If this fails, we may need to run a Factory Restore.
How to Perform a Hard Reset:
Turn your printer ON
With the printer ON disconnect the power cable from the rear of the printer for 30 seconds
Plug the power cable back in
The printer should start back up on its own
Once the printer returns to the ready state, try another scan to verify if the time and date stamp is correct
Should the issue persist, please proceed with the reset below.
How to Restore Factory Defaults:
Turn your printer ON
Touch the right arrow button until you see Setup (wrench)
Touch the Setup button
Select Tools
Select Restore Factory Defaults
Choose Yes
Once the Restore is complete your printer should start back up and may prompt you to enter the date and time.
Please let me know if these steps work for you. Best of luck!
X-23
I work on behalf of HP
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HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Photosmart 5510 will not print in black

My printer is 2 years old. I replaced my black ink cartridge and it won't print any solid black. Other colors print fine. When I pick shades of gray for text in Word, it prints those, just not solid black. I've run the diagnostics and cleaned print heads. Please advise.

Hi @brc_in_austin
I see you are unable to print black from your Photosmart 5510, I'd like to help. Please complete all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP Photosmart 5510 will not print Black Ink!! - Time to "break-up" with HP

I came upon this forum by doing a google search for the issue I'm having which is my HP Photosmart 5510 will not print black ink. The printer is a year and a half old and is used only for home office use (not a heck of a lot of printing being done)
It started right after I installed new ink cartridges (all four of them) I want to mention hear that I ONLY buy genuine HP ink cartridges from Staples and when I replace my cartriges I replace all four at the same time even if one ink level is not considered "replaceably" low. When the issue started I thought I must have gotten a bad black cartridge so I went out and bought another one but was still having the issue. So that's when I did my google search.
I tried all the suggestions (several times) on this post (which did not reslove the problem) : http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-Photosmart-5510-will-not-print/m-p/1...
and I tried a "Hard Reset" as suggested here (again did not resolve the problem) : http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Photosmart-5510-Will-not-print-in-...
After trying all of these my color ink is less than half full....remember....I started with 4 brand new ink cartridges...so now, I'm out roughly $85 in ink just trying to resolve a problem that should not have happened in the first place!! Shame on HP for makeing such poor quality products. I gave up on HP computers years ago and now I'm giving up on their printers!! This HP Photosmart 5510 All In One printer replaced an HP Color Laserjet CM1312nfi printer (which cost approximately $400) that only lasted about 3 years. Sorry HP but that's it....I'm moving on! Consider this our "break-up" letter.

Hi TisKate, sorry to hear that you are having printing issues when it comes to printing in Black. I am also sorry to hear that you are breaking up with HP. I would like to offer a couple more troubleshooting steps before we say our fond farewells. Now this might sound silly but really it isn't. If you have the power cable connected to a Power bar/strip, please remove it and connect the power cable directly to a wall outlet. HP printers already have a built in surge protector and if you have it in a strip/bar, the printer will not get all the power needed to function properly. This can cause printing issues or false error messages on the printer display screen. Here is a document that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
The other step I would like to take is on the printers display touch screen. Please use the right arrow key and go to the Wrench icon. Press the wrench and go to the Tools menu. Once in the Tools menu, please select Clean Printhead. Use the cleaning utility 2-3 times or until you see a change in the print status reports. It might take a few cycles but I am confident that it will make a difference.
I hope you and HP can still be friends( friendly humor).
Thanks for your time.
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W a t e r b o y 71
I work on behalf of HP

Hp photosmart 5510 will not print black

I have a photosmart 5510 which will not print black. All the other colours are OK. Have changed the cartridge and gone through all the steps on the diagnostic site without success.
I really need to get it going. Any ideas gratefully received.
Cheers.
This question was solved.
View Solution.

Here is a link that may assist you with this problem. It may a be a print head.
http://goo.gl/OTmPV
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Not printing - HP Photosmart 5510

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