Not Ready Timer

Hello,
I got a requrement to display timer (to each representative) of how much time he is at "NOT READY" status.
We are working with IC_AGENT profile with integrated CTI (sap sertified).
Any Idea how this can be done?
Thanks in Advanced
Eli

Hi Christina,
Unfortunatley we didn't solved it yet.
If you will solve it please share your solution.
I open an innovation request foir this issue:
please follow this request : https://influence.sap.com/D7196
Maybe it will help :-)
Regards
Eli

Similar Messages

Agent real time display not ready time is inaccurate

Agent Not Ready Detail in Webview-Agent Realtime Reports in CAD.
I am looking at the agent: Agent Not Ready Detail Report in Webview and comparing this to the Agent Real Rime Display in CAD. If I manually add the Not Ready times (state durations) from the agent ACD state log, they equate to the Cisco Web View agent report. However, the Total Not Ready column from the Agent Detail Display report in CAD does not sync up with either Webview or CAD. Its more than an hour off.
The Eastern managers are looking closely at these numbers now and one of the agents questioned the report in CAD today and brought this to a manager's attention. It is more than an hour off which is a big difference.
It was comparing the state duration for not ready from the ACD State Log Display (for example the 5 seconds at 10:15:04 in screen shot 1) to the total not ready time from the Agent Real Time Display Displays report (3:48:59 in screen shot 2). The total individual state durations of unavailable time from report #1 does not equal report #2 and I would think it should. If not explain why?
From CAD client > Real Time Displays > Agent ACD State Log Display. If you add up all the Not Ready times and compare with webview, it matches. No problem here.
From CAD client > Real Time Displays > Agent Detail Display (this doesnt match up with webview report or the total Not Ready times in Agent ACD State Log Display).
We're looking to know either
1. How exactly the not ready state time is calculated
OR
2. Where to find the information on how this is deteremined.
I appreaciate any response. Thank you.

Is it all agents or only one/some?
What does CSD show? Can you post a screenshot of the CSD main screen for a team?
Also, please post the traces from Desktop Recording and Statistics Server.

Firefox beta 35 not ready for prime time.

I have spent the entire weekend trying to get the Firefox beta 35 to work. What I have found is that *all* extensions fail to work with the exception of Places Maintenance. I can not download any extension Firefox is so famous for. The error is something like "cannot install 'plugin-name' in it's current state." Enabling any extension require a FF restart, even Places Maintenance. Trying to remove an extension fails and must be done manually.
I am on Windows 7 Premium desktop Firefox, 32 bit. I "committed" myself to FF 35 last night (which meant clearing history and cache on exit because the extension "Expire History by Days" was no longer working), when I discovered that 35 was not playing nice with some sites using Flash. It was a capricious thing. Many sites worked as normal but some would not render at all. Examples:
http://www.wunderground.com/US/WI/La_Crosse.html
http://www.weather.com/weather/5day/l/Hustler+WI+54637:4:US
First time I have has a problem with a Firefox beta, but it is definitely not ready for prime time. I realize FF is attempting to get away from what we are calling "Proprietary add-ons" but FF 35 in its present state will just fill the Moz Support forums with millions of complaints (guess I am one of the first). I have at present 1 extension (the only one that works on 35), the above mentioned "Places Maintenance."
I thought you might like this report as "user input." God knows I have tried...I must have downloaded 35 at least a dozen times and then been forced back to 34.0.5. So I am back on 34.0.5
I have submitted a bug report here:
https://bugzilla.mozilla.org/show_bug.cgi?id=1108196
Let me know if anyone else is having these problems or anyone needs more information. I'd love to help fix this. I know some of you good support people have probably tried 35. Are you having the same difficulties?
Below is my (34.0.5 but the same as I had on 35 last night with the exception of "Version") trouble shooting information minus a million entries for my printer:
Application Basics
Name: Firefox
Version: 34.0.5
User Agent: Mozilla/5.0 (Windows NT 6.1; rv:34.0) Gecko/20100101 Firefox/34.0
Multiprocess Windows: 0/1
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Places Maintenance
Version: 1.3
Enabled: false
ID: [email protected]
Graphics
Adapter Description: NVIDIA GeForce 9400 GT
Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um
Adapter RAM: 1024
ClearType Parameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
Device ID: 0x0641
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.16571)
Driver Date: 12-19-2013
Driver Version: 9.18.13.3221
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 304619da
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 9400 GT Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.places.smartBookmarksVersion: 7
browser.search.suggest.enabled: false
browser.search.useDBForOrder: true
browser.sessionstore.enabled: false
browser.sessionstore.max_tabs_undo: 0
browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
browser.startup.homepage: http://www.wcwcw.com/
browser.startup.homepage_override.buildID: 20141126041045
browser.startup.homepage_override.mstone: 34.0.5
browser.tabs.loadInBackground: false
browser.urlbar.autocomplete.enabled: false
dom.indexedDB.enabled: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 34.0.5
font.internaluseonly.changed: false
general.autoScroll: false
gfx.direct3d.last_used_feature_level_idx: 1
keyword.URL: https://www.google.com/search?q=
media.gmp-gmpopenh264.lastUpdate: 1413301734
media.gmp-gmpopenh264.version: 1.1
media.gmp-manager.lastCheck: 1417991594
network.cookie.cookieBehavior: 2
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1418059778
places.history.expiration.transient_current_max_pages: 80511
plugin.disable_full_page_plugin_for_types: application/vnd.fdf,application/vnd.adobe.xdp+xml,application/vnd.adobe.xfdf,application/pdf
plugin.importedState: true
plugin.state.np32dsw: 1
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 2
plugin.state.npwatweb: 2
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.formdata: false
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.sessions: false
privacy.cpd.cache: false
privacy.cpd.cookies: false
privacy.cpd.offlineApps: true
privacy.cpd.sessions: false
privacy.popups.showBrowserMessage: false
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1415513129
Important Locked Preferences
JavaScript
Incremental GC: true
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.10.7
Version in use: 4.10.7
NSS
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSMIME
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSSSL
Expected minimum version: 3.17.2 Basic ECC
Version in use: 3.17.2 Basic ECC
NSSUTIL
Expected minimum version: 3.17.2
Version in use: 3.17.2
Experimental Features
---------------------

Just for the record I'm using Fx35b1 with lots of plug-ins and extensions with absolutely no problems now or for quite a long time.

Firefox is trying to update my 8.0 version to 9.0.1. I'm not ready to do so because the Norton Toolbar is not yet compatable with the new Firefox release. How do I get firefox to stop trying to update every time I open the application?

Question
Firefox is trying to update my 8.0 version to 9.0.1. I'm not ready to do so because the Norton Toolbar is not yet compatable with the new Firefox release. How do I get firefox to stop trying to update every time I open the application?

Swarnava wrote: '''''Firefox 9 is Compatible with Norton 2011, 2012, 360 v5'''''.
This reads backwards, It is the other way as "Norton update is compatible with Firefox 9".

Interaction Center scenario: total time when agent is "not ready"

Hi,
I have a requirement to show the total time when an agent is "not ready" in IC. I know an agent is either "ready" (to pick up calls) or "not ready". Any idea which business content handles this?
Thanks!

As thomascollins said, you can build an Agent Management workflow. A couple of comments though.
A lot of our agents have multiple extensions on their phone. If they are talking on a non queue extension they let the queue extension ring out putting them in a "not Ready" State.
It would be better if the agent went "not ready" immediately they take a call on their non-contact center line to prevent RONA which is not providing your customers with the best possible service. The routing engine will select another available agent. This positive action by the agent will remind them to take the inverse action and make themselves ready when they finish their call on their non-CC line (well, maybe ).
Requested FunctionalityProvide Queue supervisors with an alert through email or another method to let them know that an agent have gone into a "Not Ready" State.
You would not want this alert done immediately - the poor supervisors would get hammered. Perhaps an alert if an agent is in the "not ready" state for more than (say) 5 minutes. Of course, this now means that the not ready state is useless for meetings, short breaks, lunch and so on - and agents would have to logout for those. Not a problem, and logging out is my preferred method. Just making an observation.
Regards,
Geoff

HT204478 When syncing in ITUNES (IMAC) it will asked whether to use IPHOTO or PHOTOS. If I choose PHOTOS it says that PHOTOS is not ready to come back later. I have tried this several times. It will only sync to IPHONE. Am I missing something.?

When syncing in ITUNES (IMAC) it will asked whether to use IPHOTO or PHOTOS. If I choose PHOTOS it says that PHOTOS is not ready to come back later. I have tried this several times. It will only sync to IPHONE. Am I missing something.?

Try designating a System Photo Library. Then your apps will use that.
Designate a System Photo Library in Photos - Apple Support

V4.0 won't start. crashes each time. Had to go back to previous version. Version 4 is just not ready for general release, it is massively messed up. The online fixes here had no effect whatsoever. VERY DISSAPOINTED

tried automatic upgrade from within 3.6.. did not work..crashed upon re-start. tried remove program completely for a fresh install..same thing crash upon V4.0 start up....
Reinstalled 3.6.15...
4.0 is NOT READY for general release. Tried the fixes as suggested here, but they were useless and no help what-so-ever.
Very dissapointing, as I've been using Firefox as my only browser since it was introduced years ago.. this may be the end of the line....VERY DISSAPOINTED

tried automatic upgrade from within 3.6.. did not work..crashed upon re-start. tried remove program completely for a fresh install..same thing crash upon V4.0 start up....
Reinstalled 3.6.15...
4.0 is NOT READY for general release. Tried the fixes as suggested here, but they were useless and no help what-so-ever.
Very dissapointing, as I've been using Firefox as my only browser since it was introduced years ago.. this may be the end of the line....VERY DISSAPOINTED

HT204406 Hello, I have songs that show they are "Waiting" for download from the cloud but they are greyed out. Some songs in one album are done others in the same album will not download. It is not a time function because i have been working on this for

Hello, I have songs that show they are "Waiting" for download from the cloud but they are greyed out. Some songs in one album are done others in the same album will not download. It is not a time function because i have been working on this for weeks. I have allowed my compter to run for days and the songs are still not accessible. I have a Match subscription and Match is working. If I click on the "Genre" link the greyed out songs show that they are ready for download from the cloud but I cannot download them. I have downloaded over 1500 other songs, so I am trying to understand what is going on here. I would appreciate any help anyone can give me.
Thanks

I did think about that and if I have to I will do that, however there are about 50 songs. I have closed and reopened iTunes several times and I am sure that I have the latest version. It fails right away but I can click on the cloud download icon and download the song that it failed on ... therefore it is not that song "or any one song" causing the issue. Any ideas?

Netctl fails with "link is not ready"

Hi all
I was hoping that you can help me out! I'm new to archlinux so please accept my apologies if I've missed something obvious.
I've just setup a new archlinux system on my HP N40L according to the archwiki beginner's guide and this btrfs guide.
I want to automatically connect to the internet with a static ip via ethernet cable.
netctl setup
cp /etc/netctl/examples/ethernet-static /etc/netctl/ethernet
nano /etc/netctl/ethernet
netctl start ethernet
netctl profile
Description='A basic static ethernet connection'
Interface=enp2s0
Connection=ethernet
IP=static
Address=('192.168.1.212/24')
#Routes=('192.168.0.0/24 via 192.168.1.2')
Gateway='192.168.1.1'
DNS=('62.24.128.17')
## For IPv6 autoconfiguration
#IP6=stateless
## For IPv6 static address configuration
#IP6=static
#Address6=('1234:5678:9abc:def::1/64' '1234:3456::123/96')
#Routes6=('abcd::1234')
#Gateway6='1234:0:123::abcd'
journalctl output
Jul 21 21:52:50 arch network[340]: Starting network profile 'ethernet'...
Jul 21 21:52:50 arch kernel: tg3 0000:02:00.0: irq 43 for MSI/MSI-X
Jul 21 21:52:51 arch kernel: IPv6: ADDRCONF(NETDEV_UP): enp2s0: link is not ready
Jul 21 21:52:56 arch network[340]: No connection on interface 'enp2s0'
Jul 21 21:52:57 arch network[340]: Failed to bring the network up for profile 'ethernet'
Jul 21 21:52:57 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 21:52:57 arch systemd[1]: Failed to start A basic static ethernet connection.
Jul 21 21:52:57 arch systemd[1]: Unit [email protected] entered failed state.
dmesg output for ethernet card module
[ 4.576037] tg3.c:v3.130 (February 14, 2013)
[ 4.621520] tg3 0000:02:00.0 eth0: Tigon3 [partno(BCM95723) rev 5784100] (PCI Express) MAC address a0:b3:cc:df:1e:7f
[ 4.621526] tg3 0000:02:00.0 eth0: attached PHY is 5784 (10/100/1000Base-T Ethernet) (WireSpeed[1], EEE[0])
[ 4.621530] tg3 0000:02:00.0 eth0: RXcsums[1] LinkChgREG[0] MIirq[0] ASF[0] TSOcap[1]
[ 4.621533] tg3 0000:02:00.0 eth0: dma_rwctrl[76180000] dma_mask[64-bit]
[ 31.196779] tg3 0000:02:00.0: irq 43 for MSI/MSI-X
I can connect if I use these commands so there's no physical problem with hardware.
ip link set enp2s0 up
ip addr add 192.168.1.200/24 dev enp2s0
ip route add default via 192.168.1.1
or
systemctl start dhcpcd@enp2s0
I also tried to bring the interface up first.
ip link set enp2s0 up
netctl start ethernet
journalctl output
Jul 21 22:00:47 arch network[438]: Starting network profile 'ethernet'...
Jul 21 22:00:47 arch network[438]: The interface of network profile 'ethernet' is already up
Jul 21 22:00:47 arch systemd[1]: [email protected]: main process exited, code=exited, status=1/FAILURE
Jul 21 22:00:47 arch systemd[1]: Failed to start A basic static ethernet connection.
systemctl output
UNIT LOAD ACTIVE SUB DESCRIPTION
proc-sys...t_misc.automount loaded active waiting Arbitrary Executable File Formats File System Automount Point
sys-devi...und-card0.device loaded active plugged GF119 HDMI Audio Controller
sys-devi...et-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
sys-devi...-sda-sda1.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...-sda-sda2.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...block-sda.device loaded active plugged SAMSUNG_SSD_830_Series
sys-devi...tty-ttyS0.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS0
sys-devi...tty-ttyS1.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS1
sys-devi...tty-ttyS2.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS2
sys-devi...tty-ttyS3.device loaded active plugged /sys/devices/platform/serial8250/tty/ttyS3
sys-module-configfs.device loaded active plugged /sys/module/configfs
sys-subs...es-enp2s0.device loaded active plugged NC107i Integrated PCI Express Gigabit Server Adapter
-.mount loaded active mounted /
dev-hugepages.mount loaded active mounted Huge Pages File System
dev-mqueue.mount loaded active mounted POSIX Message Queue File System
sys-kernel-config.mount loaded active mounted Configuration File System
sys-kernel-debug.mount loaded active mounted Debug File System
tmp.mount loaded active mounted Temporary Directory
systemd-...ord-console.path loaded active waiting Dispatch Password Requests to Console Directory Watch
systemd-...ssword-wall.path loaded active waiting Forward Password Requests to Wall Directory Watch
dbus.service loaded active running D-Bus System Message Bus
[email protected] loaded active running Getty on tty1
[email protected] loaded failed failed A basic static ethernet connection
sshd.service loaded active running OpenSSH Daemon
systemd-journald.service loaded active running Journal Service
systemd-logind.service loaded active running Login Service
systemd-remount-fs.service loaded active exited Remount Root and Kernel File Systems
systemd-sysctl.service loaded active exited Apply Kernel Variables
systemd-...es-setup.service loaded active exited Recreate Volatile Files and Directories
systemd-...-trigger.service loaded active exited udev Coldplug all Devices
systemd-udevd.service loaded active running udev Kernel Device Manager
systemd-update-utmp.service loaded active exited Update UTMP about System Reboot/Shutdown
systemd-...sessions.service loaded active exited Permit User Sessions
systemd-...le-setup.service loaded active exited Setup Virtual Console
dbus.socket loaded active running D-Bus System Message Bus Socket
dmeventd.socket loaded active listening Device-mapper event daemon FIFOs
lvmetad.socket loaded active listening LVM2 metadata daemon socket
systemd-initctl.socket loaded active listening /dev/initctl Compatibility Named Pipe
systemd-journald.socket loaded active running Journal Socket
systemd-shutdownd.socket loaded active listening Delayed Shutdown Socket
systemd-...d-control.socket loaded active listening udev Control Socket
systemd-udevd-kernel.socket loaded active running udev Kernel Socket
basic.target loaded active active Basic System
cryptsetup.target loaded active active Encrypted Volumes
getty.target loaded active active Login Prompts
graphical.target loaded active active Graphical Interface
local-fs-pre.target loaded active active Local File Systems (Pre)
local-fs.target loaded active active Local File Systems
multi-user.target loaded active active Multi-User System
network.target loaded active active Network
paths.target loaded active active Paths
remote-fs.target loaded active active Remote File Systems
sockets.target loaded active active Sockets
sound.target loaded active active Sound Card
swap.target loaded active active Swap
sysinit.target loaded active active System Initialization
timers.target loaded active active Timers
systemd-...iles-clean.timer loaded active waiting Daily Cleanup of Temporary Directories
LOAD = Reflects whether the unit definition was properly loaded.
ACTIVE = The high-level unit activation state, i.e. generalization of SUB.
SUB = The low-level unit activation state, values depend on unit type.
58 loaded units listed. Pass --all to see loaded but inactive units, too.
To show all installed unit files use 'systemctl list-unit-files'.
My modem router (192.168.1.1) handles DNS and DHCP (192.168.1.2 - 192.168.1.254).
I tried change the address pool to 192.168.1.2 - 192.168.1.253 and setting my computer's ip to 192.168.1.254 to avoid possible conflicts but this made no difference.
I have only installed packages from the base group and the packages openssh, amd-ucode and btrfs-progs.
thanks for the help - hopefully it's something simple I've missed
EDIT
I've found out that the following works
pacman -S ifplugd
systemctl start [email protected]
does anyone know why the beginner's guide wasn't working for me? is there a bug with netctl?
Last edited by tadetter (2013-07-22 22:11:17)

Thanks for the pointer Lone_Wolf.
I've opted for the method you linked to as it means I can remove netctl and ifplugd.
[Unit]
Description=Wired Static IP Connectivity
Wants=network.target
Before=network.target
BindsTo=sys-subsystem-net-devices-enp2s0.device
After=sys-subsystem-net-devices-enp2s0.device
[Service]
Type=oneshot
RemainAfterExit=yes
ExecStart=/usr/bin/ip link set dev enp2s0 up
ExecStart=/usr/bin/ip addr add 192.168.1.254/24 dev enp2s0
ExecStart=/usr/bin/ip route add default via 192.168.1.1
ExecStop=/usr/bin/ip addr flush dev enp2s0
ExecStop=/usr/bin/ip link set dev enp2s0 down
[Install]
WantedBy=multi-user.target
I guess this is a solution sorts, although the original issue remains unsolved.
Is it worth cross posting to netctl on git?
Last edited by tadetter (2013-07-22 22:11:38)

Solaris 8 on netra T1 error - drive not ready

Hi I am hoping someone can help shed light on a problem we have encountered. I inherited a couple of very old netra t1 with solaris 8 on them. We had a major power outage whcih resulted in an issue with this server coming backup. On first looking at it i was able to get into the server via lom command prompt, i ran the power down command to gracefully shutdown and reboot but on starting backup the server is reporting 'drive not ready' and just hangs at this point.
apologies but i am a solaris novice, any help would be much appreciated. I am hoping this is something trivial....
thanks.

Just to update we suffered another power outage and returned to look at hte server to find different error messages appearing, this time the server was giving me the option to try and boot or go into single user mode, which i did and ran the metastat and got the following:-
# metastat
d50: Mirror
    Submirror 0: d0
      State: Okay
    Pass: 1
    Read option: roundrobin (default)
    Write option: parallel (default)
    Size: 43846353 blocks
d0: Submirror of d50
    State: Okay
    Size: 43846353 blocks
    Stripe 0:
        Device              Start Block Dbase State        Hot Spare
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
        Error for Command: load/start/stop         Error Level: Retryable
        Requested Block: 0                         Error Block: 0
        Vendor: SEAGATE                            Serial Number:
        Sense Key: Not Ready
        ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
        Error for Command: load/start/stop         Error Level: Retryable
        Requested Block: 0                         Error Block: 0
        Vendor: SEAGATE                            Serial Number:
        Sense Key: Not Ready
        ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
        Error for Command: load/start/stop         Error Level: Retryable
        Requested Block: 0                         Error Block: 0
        Vendor: SEAGATE                            Serial Number:
        Sense Key: Not Ready
        ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
        Error for Command: load/start/stop         Error Level: Retryable
        Requested Block: 0                         Error Block: 0
        Vendor: SEAGATE                            Serial Number:
        Sense Key: Not Ready
        ASC: 0x4 (LUN not ready), ASCQ: 0x0, FRU: 0x2
WARNING: /pci@1f,0/pci@1/scsi@8/sd@1,0 (sd1):
        offline
c0t0d0s0                   0     No Okay
d51: Mirror
    Submirror 0: d1
      State: Okay
    Pass: 1
    Read option: roundrobin (default)
    Write option: parallel (default)
    Size: 8389656 blocks
d1: Submirror of d51
    State: Okay
    Size: 8389656 blocks
    Stripe 0:
        Device              Start Block Dbase State        Hot Spare
c0t0d0s1                   0     No Okay
d53: Mirror
    Submirror 0: d3
      State: Okay
    Pass: 1
    Read option: roundrobin (default)
    Write option: parallel (default)
    Size: 4194828 blocks
d3: Submirror of d53
    State: Okay
    Size: 4194828 blocks
    Stripe 0:
        Device              Start Block Dbase State        Hot Spare
c0t0d0s3                   0     No Okay
d54: Mirror
    Submirror 0: d4
      State: Okay
    Pass: 1
    Read option: roundrobin (default)
    Write option: parallel (default)
    Size: 8340543 blocks
d4: Submirror of d54
    State: Okay
    Size: 8340543 blocks
    Stripe 0:
        Device              Start Block Dbase State        Hot Spare
c0t0d0s4                   0     No Okay
d55: Mirror
    Submirror 0: d5
      State: Okay
    Pass: 1
    Read option: roundrobin (default)
    Write option: parallel (default)
    Size: 6292242 blocks
d5: Submirror of d55
    State: Okay
    Size: 6292242 blocks
    Stripe 0:
        Device              Start Block Dbase State        Hot Spare
        c0t0d0s5                   0     No Okay
d10: Concat/Stripe
    Size: 43846353 blocks
    Stripe 0:
        Device              Start Block Dbase
c0t1d0s0                   0     No
d11: Concat/Stripe
    Size: 8389656 blocks
    Stripe 0:
        Device              Start Block Dbase
c0t1d0s1                   0     No
d13: Concat/Stripe
    Size: 4194828 blocks
    Stripe 0:
        Device              Start Block Dbase
c0t1d0s3                   0     No
d14: Concat/Stripe
    Size: 8340543 blocks
    Stripe 0:
        Device              Start Block Dbase
c0t1d0s4                   0     No
d15: Concat/Stripe
    Size: 6292242 blocks
    Stripe 0:
        Device              Start Block Dbase
c0t1d0s5                   0     No

Error message: "the drive is not ready"

Hi
I have an 20 GB ipod that I bought a few years ago (the one with the dock connector) and a few weeks ago it started to give me problems.
I can't transfer all my music from itunes to my ipod as the following message pops up after transfering about 2500 songs
"the drive is not ready for use; its door may be open. Please check drive\device\hardisk\DR7and make sure that the disk is inserted and the drive door is closed"
I have tried restoring the ipod and updating it with the 2005-10-12 updater. I have also updated itunes and checked both my c drive and the ipod harddrive for viruses, to no avail!!!!
I don't really know what to do next so if anyone has had a similar problem and has any suggestions on how I might fix it then I would be very very grateful
Thanks
dell optiplex gx220 Windows 2000

argh i have the exact same problem...
i bought my first ipod in june 04... may 05 i began getting connection and battery problems and so i sent it back... i recieved a new ipod of the same kind... black and white display, dock connector.. the four buttons at the top instead of on the wheel. now, four months after receiving my second ipod, i am getting more battery and connection problems, although they are not the same ones.
last week i got the same message you got and after doing the same things you did i gave up when it still didnt work. i today tried again to update. instead of messages like i recieved before about drive doors being open (after it had transferred 1000 songs might i add) i got absolutely nothing from my pc or itunes (which was open and playing a pearl jam song) and my ipod turned itself off (even though it has full battery). i originally believed that the source of my problems is that my ipod was dropped by my 3 year old brother onto my tiled family room floor (at it froze often) but knowing that others have similar problems im not so sure..
i have no idea how to fix this and i dont particularly wish to send my ipod back to apple and pay $250 for repairs, (for a second time), if that did result i would wait and buy myself an ipod photo for an extra few hundred dollars.
anywho.. if anybody at all knows anything that could possibly work that i havent done (not including calling apple customer service, i tried that last time and the indian man at the other end of the line was absolutely no help.) your help would be greatly appreciated
Thanks

CAD "Select reason for not ready" not appearing for some agents? Please help!

Hi all,
I have some users who when they click on 'Not Ready' in CAD (Cisco Agent Desktop) - they are not presented with the 'Select Reason for Not Ready' dialog box - it just goes straight to Not Ready.
I have searched high and low but have not found any suitable results (maybe I'm doing it all wrong?).
Anyway - we use CUCM
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}
8.0.2.40000-1 and UCCX
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin-top:0cm;
mso-para-margin-right:0cm;
mso-para-margin-bottom:10.0pt;
mso-para-margin-left:0cm;
line-height:115%;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-bidi-font-family:"Times New Roman";
mso-bidi-theme-font:minor-bidi;
mso-fareast-language:EN-US;}
8.0.2.10000-41.
Version 8.0(2) of CAD.
Works for some agents and not others. All the same Windows operating system.
Is there an individual setting which needs to be set on each user in CUCM or UCCX in order for this to be triggered?
I would've thought it was universal?
Cheers,
Brett

Ahhhh, spot on.
Can't believe I missed it...
Cisco Desktop Administrator (go) > Personnel > Agents > Set appropriate 'Work Flow Group'
Agent logs out of and closes CAD, opens and logs back into CAD, tested, solved.
Many thanks again

Agents in not ready state too long drops calls.

Using CRS 4.0(3) with agent desktop.
Issue is that when agents go to lunch they go into the not-ready state until they come back from lunch. Upon coming back from lunch, they proceed to go ready and then they start dropping calls as they come into the que.
If you log out completely and close the application when you leave for lunch versus going not ready for an extended period of time the issue does not appear when you log back in.
Any ideas?

Update on this. I looked at the control center and saw that my server was in partial service. I verified the service was the JTAPI subsystem.
I ran the JTAPI update client tool from this link
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801c8316.shtml
and saw the version of JTAPI between the CCM and the IPCC server were off. I updated both IPCC servers to the same version of call manager and will now hold to do some testing.

Is there a setting in UCCX for long an agent phone rings before it sets him to NOT READY?

Greetings,
This is a new install, version 8.5.1.11..2-22, and we're in the testing phase. So, when calls are presented to an agent the phone rings for about 3 seconds (maybe 5) and then the agent is placed in the NOT READY state on the CAD and the call is presented to the next available agent. And the same thing happens, his phone rings for about 3 seconds (maybe 5) and then he's placed on NOT READY and if there is another agent the pattern repeats.
IF you have the phone set to auto-answer with speakerphone - the call connects
IF the agent is fast enough to answer via the CAD gui - the call connects
So, I'm thinking there must be a setting buried somewhere we've missed on how long the agent phone will ring before the system puts him on NOT READY. Or could it be something else?
Thanks for your time and attention!
Keith

The script is the culprit. So do I get credit for correctly answering my own question?

Where is the "not ready for input" field stored in SAP?

Hi,
In the tcode CT04, the 'Additional Data' tab has a field called 'not ready for input'. I want to find this value in a table. I thought it was in CABN-ATINP but this does not seem to be populated all the time.
e.g.
1. characteristic ABCDE has the value checked in CT04 but there is no entry in CABN-ATINP
2. characteristic ZYXWV has the value checked in CT04 and there is an entry in CABN-ATINP
Does anyone know:
a) why?
b) how to find the value for point 1 above?
Thanks,
Kroc.

obviously, that is wrong.
It is true that the ATINP value for batches which have a reference field in CT04 does not ever change but having a reference field does not necessarily mean that it should be display mode.
Anyone know why the reference field stops the ATINP field update?
And how does the program know that it should be 'not ready for input' when the ATINP flag is not changed?
Thanks.

Not Ready Timer

Similar Messages

Maybe you are looking for