Not receiving email confirmation for account setup and digital purchase

I've been trying to get this website to send a confirmation to my email address in order to link my best buy account. It never sends any email and it's a standard hotmail account. Even if I try to change my email address, it still auto sends to the original address tied to my account number. It also won't send the digital code for an item I just purchased. Help?

Good morning Godparticle,
Thank you for taking the time to sign up for the forum!
I looked over your account using the email address you registered with the forum, and from what I can see, your accounts(BestBuy.com and My Best Buy) are currently linked. Are you able to access your My Best Buy account or are you trying to link it to a different BestBuy.com? If you are looking to link it to a different account, then please send me a private message with the below information and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
Name
Phone #
Mailing address
Email address
I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

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Not receiving email confirmation for account setup and digital purchase

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