Not receiving reward certificates in email

Hello
on 11/17/14 my reward point history shows a $15 reward certificate was issued but I've checked all my email and I don't see a single email from Best Buy regarding that. Are they snail mailed or emailed? How do I get that certificate I earned? Thanks for your help and Happy Thanksgiving?

Good very early morning rhaezor,
Thank you for taking the time to sign up for the forum!
All certificates are to be delivered via email; however, it depends on if your email address is up-to-date whether or not you actually receive the email. I would encourage you to double check your email accounts spam/junk or promotions folder because the certificate may have been sorted into one of those folders.
You should also be able to view your certificate by logging into your My Best Buy™ account on BestBuy.com. To ensure that you are able access your $15 certificate, I will be sending you a private message. You can check your private messages logging into the forum and clicking on the little yellow envelope located at the top of the page.
I hope you have great weekend.
Derek|Social Media Specialist | Best Buy® Corporate
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Vijay_karthik wrote:
Hi Everyone,
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Karthik
[email protected]
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Not receiving reward certificates in email

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