Notebook windows recovery Problem

Dear,
I bought HP Envy 15-j102nx TouchSmart Notebook 3 months back which came with Win 8.1 (64 bit).
Later on i reserved for Win 10, and through the windows app it said that it will be available for download after 29th of July 2015. I checked on 30th of July 2015 no message popped up then i went to Microsoft website and installed " windows 10 download tool and after installation it started downloading Windows 10.
I just followed the screed instructions which were surprisingly in arabic language (as i am in middle east) after that once windows was installed completely after restart the display language was in Arabic.
I was unable to do windows update, it was giving an error " code 80072F8F " saying " windows update ran into a problem".
Also i was unable to open Microsoft App store as it gave same error " core 80072F8F " saying " there is no internet connection.
Then i wanted to restore win 8.1 from recovery and unfortunately there was no such option. It only gave 1. To do system restore (when clicked it said there is no restore point) 2. Clean window installation to its factory settings.
I clicked the second option and after factory reset it again installed Windows 10 with same problems.
Later on i found that my Drive D (partition) which was named as " Recovery" still has data but i fo not know how i can recover the factory reset to original Win 8.1 along with settings came with the laptop.
Then i bought original win 8.1 pro and installed it on drive C:/ (clean install) everything was removed from it. After installation same problem of " windows update " with same error " 80072F8F".
I did everything all tries, searched from websites but nothing happened i havent left any single solution.
At the end i thought i should install HP support assistant as it was deleted with new windows installation. I installed all drivers but two drivers failed to install 1. Braodcam bluetooth driver 2. Intel storage driver.
Still i cannot run windows update.
Kindly can you help me out or atleast can i get my factory reset to windows and settings the time i purchased it.
I will appreciate your kind help.
Regards

The drive works because it starts to load windows but stops with the same message as the link above. I'm thinking it's an issue with the drivers on the recovery disks. It may well work with an internal DVD drive but I'm wondering if the recovery disks were never updated for an external USB drive boot up. Thanks anyway.

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guys im new in windows i even dont know how to restore to the factory settings i did my laptop to factory reset but after pressing f11 there is a error comes up windows boot manager
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Hello,
I see that you want to know how to do a system restore in Win8. Now, you can follow this document which shows you how to do a system restore in Windows 8.
You will need to open the document and go down to the section that says "Restore your computer when Windows 8 cannot start normally."
This document will show you how to access the restore option without booting into windows.
Now, if you have any more questions please let me know. Also, let me know the outcome to this.
THX

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My Pavilion (originally running Vista, changed to Windows 7) was working fine, and then stopped loading Windows. It starts up fine, then a black screen comes up with this message: Windows failed to start. A recent hardware or software change might be the cause." Then it offers me the option of Launch Startup Repair or Start Windows Normally. If I choose Launch Startup Repair, the blue WIndows screen comes up, then the Startup Repair window reads, "Startup Repair cannot repair this computer automatically", and the subsequent repair tools offered don't do anything. I try System Recovery Options, particularly the Windows Memory Diagnostic Tool, and then I got a "c000021a Fatal System Error" message. What can I do? Is my laptop stone cold dead?

Hi there @zivvie
Welcome to the HP Support Forums!
I understand that your notebook is stuck in a recovery loop. DId that error message only appear in the test you mention or have you seen it regularly?
Did you backup any data on your hard drive before changing the operating system?
If you have and if you have not removed the existing recovery partition, then you can try this, and if you run into trouble check out the troubleshooting page.
Performing an HP System Recovery (Windows 7)
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Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Hello, My issue invloves my laptop notebook which is the HP Envy 15, Product Number: A9P60UAR#ABA. I recently upgraded to Windows 10 from my Windows 7 and experienced issues involving very long boot times to load to the log in screen and then all I see before I get to the login screen is a completely black screen with no curser for over a minute on average. I used to be able to load to the log in screen in an average time of 10 to 30 seconds with Windows 7. After I log into my pc and reach my desktop I tried to put my pc in sleep mode and then try to wake up from sleep mode and then the black screen that happened when I booted my computer happened for about a minute to two minutes before I was able to see the log in screen, usually with my computer completely skipping the password requirement. This issue is quite agrivating and I have reverted back to Windows 7 sinse this began to happen. I am willing to upgrade back to Windows 10 because I am able to revert back to windows 7 easily. Im not sure if I can fix this issue at this point in time with the lack of updates for drivers with my laptop some how or if others are experiencing the same problem. If there is more information required to help I will be glad to help with the information. If anyone could help it would be much appreciated.

Well..
I found my own solution, for anybody interested:
Now, I am not entirely sure if the video driver crashing is related, because it is working fine now.
But, what I did was hit F8 at boot, went to Windows recovery tools area, and ran system restore to a restore point created by Revo Uninstaller before it uninstalled the AOL Registry files, and it booted up fine.
My thinking, and probably everyone else reading this, is that when it uninstalled the AOL registry files, it must have caused some sort of problem? I scanned the Revo Uninstaller (and the crack I downloaded from PirateBay) with AVG before I even used it, and there was no virus, trojans, malware etc, etc. It was clean. So I don't think it was a virus or anything of that sort. My only thinking is that it must have uninstalled something it shouldn't have, causing Windows to stop functioning.
Don't think it was a RAM problem, because I first booted with my old 1GB module (after the restore) and it booted fine, powered down, and put my 2GB in, and it is working fine. Although I am running off of AC power right now - my battery isn't attached. That is the last variable left untested. I will most certainly post again if something goes wrong when I put my battery in.
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I cannot acces the Windows Recovery Environment

Dear HP experts,
I bougt an HP Pavilion notebook earlier this year with Windows 8. I must have some malware on it cause it recently started openig random pages in Chrome and other annoying advert stuff.
Therefore I would like to do a full reset to factory settings through the HP recovery manager.
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Also when rebooting the notebook and pressing "escape" it gives the option to excess the recovery environment by pressing F11. However when doing so nothing happens and the notebook just starts normally.
Can anyone help me to excess the recovery manager environment?
I would really appreciate any help, thanks.
Sanne

Hi @SannedeGoede,
Welcome to the HP Support Forums!
I would be happy to help you, but it would be best to get some product specific information, the full product/model number and OS version. Please read the following documents if you need help in finding those.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Have you tried to check your computer for malware/spyware/viruses and such first? Depending on what is found it could be something you can fix before doing anything like a system recovery.
I personally would start with that, and you want to be sure you setup a good program to protect you from this sort of thing in future, or at least make it less likely.
About Spyware, Adware, and Browser Hijacking Software
Using Windows 8 Defender to Prevent Virus and Spyware Problems
After checking for all the "lovely" possible software infections and removing them if possible, then if you are still having trouble I would then look at a system restore, and select a point from before when the problem first appeared. Hopefully you have one available. Often that will fix things, but it is important to screen your computer for those "infections" first, otherwise you will just end up having the same problem
Using Microsoft System Restore (Windows 8)
If after trying all of those, then I would look at system recovery. Hopefully you will have resolved it before reaching this.
Performing an HP System Recovery (Windows 8)
Troubleshooting HP System Recovery Problems (Windows 8)
I hope that all of this helps.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
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Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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My HP Pavilion 775C with Windows XP 32 bit SP3 has begun to startup in Windows Recovery Mode.

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I am not that familiar anymore with troubleshooting Windows XP, but way back in the day I seem to recall that the Windows recovery console would be used to fix issues like the one you're describing. It sounds like you may have a corrupted boot sector if it keeps going into the windows recovery mode. The solution could be as simple as using the last known good configuration or possibly doing a system restore. You may want to try this link on Technet that explains the recovery console and the tools available in it like fixmbr..
http://technet.microsoft.com/en-us/library/bb457126.aspx
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Hello,
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P.S. I'm trying the system diagnostics now but after an hour and a half its still on the white screen showing "Initializing System Diagnostics"

@Mikeman03,
That states the hard drive is possibly dying. I would try these last 3 steps and if it still fails replace the drive.
Reseat the hard drive, which really means just removing and it and putting back in place to confirm a good connection. Here is the service manual that will show you how to access the hard drive, the steps are on page 55.
After that access the BIOS again, once there press F5 to load the default settings, and then press F10 to save and exit to attempt to boot. If the computer does not boot shut the computer down and load back into the BIOS menu, and run the test again and if it fails the drive needs to be replaced.
Let me know how that goes.
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Cq61 windows recovery

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Hi @canim
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Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

X-Fi Notebook has a problem with headset/line-in

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Hi,
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Message Edited by flipflop on 03-29-2009 09:03 [email protected]

Windows Recovery Boot Key(configured using ReAgentc.exe) is not activate before passing OOBE setup after using windows Recovery.

I have deployed image window 7 image with factory reset on separate partition. I am able to recover the solution to factory fresh install but the problem i see here is after recovering to full reset. After booting when OOBE is starting , In case this OOBE
is disturbed like power down or any manual interruption. On Next boot window installation error pops up and also Function boot key which i set using ReAgentc.exe also not working. I get window error Recovery follower with below errror
During this time Fn Key[F11 using ReAgentc.exxe) I have configured for Windows Recovery is not working.
Implementation Detail:
Installing OS:
1. create partition
1. par 1 = Recovery partition = Label(R),set iD=27
2. System Boot partition = Label(S)
3. Window partition = label(W)
2. Copy Image to Recovery partition == R:\Recovery\WindowsRE\Install.wim,WinRe.Wim and Boot.sdi
3. Apply Image to W:\ using Image X tool
4. setting boot path W:\windows
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W:\Windows\System32\ReAgentc.exe /SetReImage /Target W:\Windows /Path R:\Recovery\WindowsRE /BootKey 0x8500
W:\Windows\System32\ReAgentc.exe /SetOsImage /Target W:\Windows /Path R:\Recovery\WindowsRE
Factory Resetting Implementation:
1. Assign back all label to respective partition
2. format Drive W:\ and apply Install.wim from R:\Recovery\WindowsRE using Imagex tool
3.Deleting Boot Enviroment W:\Windows\System32\Bcdboot.exe W:\windows /l EN-US /s S:
4. Setting Recovery
W:\Windows\System32\ReAgentc.exe /SetReImage /Target W:\Windows /Path R:\Recovery\WindowsRE /BootKey 0x8500
W:\Windows\System32\ReAgentc.exe /SetOsImage /Target W:\Windows /Path R:\Recovery\WindowsRE
5.Shutdown
Steps to repro:
1. Install Factory Setting by pressing F11
2. During OOBE , Plug out the power.
Issue. Recovery partion is not accessible using registered Function Key F11
Any help will be great help

Modified instruction from this tutorial.
I have replaced Setting Recovery Agent code by below lines. It working as expected. Still I haven't tested all corner case. But it resolved my problem in my code
R is Partition where my Recovery Option resides.
bcdedit.exe /CREATE {ramdiskoptions} /d "Ramdisk Options"
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Notebook windows recovery Problem

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