OCZ AGILITY 3 compatibility with Lenovo T420s

Hi everyone,
Wanted to know whether there is any option to put my Agility 3 into the Lenovo T420s laptop? I know that it supports only 7.5" SSDs, but was wondering if there's something to do about it?
Thanks

Anyone for help?
Also, if it's really not an option, can I still put this 9.5mm SSD drive into the ultrabay instead of the optiocal drive?
Thanks

Similar Messages

Issues with lenovo t420s

I have three issues with my lenovo t420s, they might be related but I'm just not smart enough to fix them.
1:By default the bios is set to using optimus, and if I leave it at that x starts up all right but I don't think it is using the discrete graphics card at all? If I change the bios to use discrete graphics X fails with message "no screen found". I have seen this is an issue with optimus-laptops but I have also seen reports of getting it to boot of the discrete graphics card. So my question is simply, should it be possible to boot it of the discrete graphics card? (I have tried using both nouveau and proprietary drivers).
2: It doesn't see my display port connection. Running xrandr just shows LVDS and VGA connection, shouldn't the display port show up as well? On a side note up unitl yesterday xrandr responded with LVDS1 and VGA1, but after updating to 3.2 kernel it now responds with LVDS2 and VGA2?
3: Sometimes when I boot it thinks the vga is connected and boots with the wrong resolution. Running xrandr VGA says connected even though no cable is connected, running xrandr --output VGA1 --off --output LVDS1 --auto (or VGA2 and LVDS2 as of yesterday) fixes the issue.
Regards

Hello OMGitsUGOD,
i run into the same problems with my t420s, at least problems 2 and 3. I did not try to use optimus or discrete graphics settings in BIOS. I think there is something in the wiki about this, maybe you should take a look at that? https://wiki.archlinux.org/index.php/Le … IA-Optimus

Current Release Compatibility with Lenovo IdeaPad U300

Has anyone had the opportunity to use the current release (2011.08.19 at time of writing) on a Lenovo IdeaPad U300? I am thinking about picking one up but want to confirm hardware compatibility before I did so. I looked in the HCL in the Wiki, but didn't see this particular model listed.
Thank you in advance for your help.

Understanding that I work for Adobe and I worked on Spry
features for DW CS3..
There isn't anything special about working in DW8 with Spry.
Your widget will render as exploded markup: easy to see content but
harder to determine layout. But as HTML and CSS, editing should be
straightforward.
But I am spoiled by having widget rendering and Spry code
coloring and hinting in DWCS3 for many months now.
Widgets render as they do in the browser and you can
add/remove tabs and switch between them.
Spry code hinting, esp with the data stuff, is quite fun.
But, for now, DW8 will do just fine for you.
Thanks,
Don

IaStor Event ID 9 error with T420s and OCZ-Agility3

Hello, I need your help, as I've been battling this issue for the last 3 days and I'm extremely frustrated.
I'm running a Lenovo T420s (4170CTO) and replaced the IDE HD with a SSD OCZ-Agility3.
I am getting iaStor Event ID9 error in my system event log, with the system constantly freezing, halting, chocking, usually for about 5 minutes, then it unlocks itself, or at times never recovering.
I flashed the OCZ Drive Firmware to the latest 2.08
I flashed the Bios of the Lenovo 420s to 1.13
I also started over by cloning the default Lenovo install from the original drive onto the SSD so all lenovo install drivers are present. I also updated all the drivers, including the latest Intel Rapid Story Technology driver for the Intel Mobile Express Chipset SATA AHCI Controller.
Please let me know if you have advice on how to resolve the iaStor error. Very furstrating, the combo of the laptop and the SSD is extremely fast when it works, but the frequent crashes and lock ups are making me go nuts.
Thanks,
Ivan.

have you tried disable Intel Link Power Management (LPM)? it fixes some iaStor timeout errors for certain SSD.

Anyone have any luck Imaging a Lenovo T420 with ZEN 10?

I have a ZEN 10 server setup and got the latest (March 2011) BootCD.iso, but still am unable to image one of the New Lenovo T420 Laptops. Has anyone had any luck, or have a bootcd.iso that will work with them?
Thanks
Bill

Originally Posted by schoenb
I have a ZEN 10 server setup and got the latest (March 2011) BootCD.iso, but still am unable to image one of the New Lenovo T420 Laptops. Has anyone had any luck, or have a bootcd.iso that will work with them?
Thanks
Bill
Try this one: NOVELL: Downloads - ftf_zcm11_e1000e_1.3.10a.zip
Thomas

IMAC 2007 Compatible with 2.5 OCZ agility SSD?

Hello I was wondering if anyone knew wether the IMAC 2007 is compatible with the 2.5 OCZ agility SSD please.

I figured this out after alot of time reading. Basicly any ssd drive will work. The 2007 imac uses SATA2 and I inistalled a SATA 3 drive and it works fine. If you end up with a smaller sized drive just make sure it has a mounting bracket. It fits just a bit loose.

Problem with installation Win 7 Pro OEM - Lenovo T420

I have a Lenovo T420 Laptop.
I have a problem with the installation of Windows Professional. During the installation, you are trying to enter the original key, which is located under the battery laptop. After entering, it displays something like this:
"The key is incompatible with the current storage unit ID windows"
With what could be the problem? I record Windows Professional X64 GB from a DVD.

I called to Microsoft and they said the key can be installed on x64 and x32.
Is the Lenovo T420 must be some special plate with the system?

B75A-G43 board with OCZ Agility SSD

Thought I would challenge my self to building a new PC!
All has been going very well and all seems to be working well EXCEPT when I try and add anything else to the board like a CD drive or another HDD. Then troubles begin. Basically everything freezes up, CD's won't load and the SSD light stays on continuously. I have no idea if this is a SSD issue or a motherboard issue, but it is rather frustrating.
If it is of any help, I have done a clean install of Windows 7. For this the CD drive worked fine with the board and loaded Windows onto the SSD no problem. It seems once all is done, adding any other drive causes issues.
SATA settings are on AHCI and I have tried other drives, cables and PSU's
I have also updated the board to latest BIOS and everything else via Live Update.
Thanks for your help.
PC details:
Board: B75A-G43
Intel i3 chip
8GB RAM
Windows 7 32 bit
OCZ Agility 3 SSD
Sony CD/DVD drive

Many thanks for those tips which I carried out.
I thought I'd load windows onto a normal HDD I had from an old setup to see if the same thing happened as this would then take the SSD out of the equation potentially as being the problem. Sure enough, the same thing happens so not sure the SSD is the issue.
Also, I can't help feeling that this is significant: when booting with the bits I ideally want attached to the motherboard, 'A2' comes up bottom right corner of the screen and stays there for quite a while before I see the motherboard flash screen and then eventually boots to windows. If however I just have the drive with windows attached on its own, you don't get this 'A2' delay and the boot is very fast. Surely this must mean something to someone?

Lenovo Wireless Headset W770 compatibility with Linux and Mac

Hi,
Can someone provide me information on Lenovo Wireless Headset W770 compatibility with Linux and Mac distributions. On the product overview page under Software Requirements, only Windows is mentioned. http://support.lenovo.com/en_US/downloads/detail.page?submit=true&componentID=1343112653906&DocID=PD...
Please let me know if the headset can work with other distributions as well.
Thanks & Regards,
Keya
Solved!
Go to Solution.

I just received W770 and tried it on a PC and it worked. But when I plug the USB receiver in a macbook air (2011 MAC OS 10.6.8), it didn't work. The message I got is that MAC can't recognize the "keyboard" and asked me to press the shift button on the unrecognized keyboard- which I guess meant that the MAC treated the USB dongle as if it were a wireless keyboard of some sort. Anyway, would appreciate it if you could let me know how to make it work on MAC. The previous statement saying that it would work on any Lenovo machine regardless of OS is kinda of unclear - do you mean that it would also work on lenovo running MAC OS (is there any Lenovo running Mac OS?). Thanks.

Macbook mid 2009 with OCZ Agility 3

Hey, I just get my OCZ Agility 3 120GB SSD with 6GBps. I just get it into my MacBook 5.2 mid 2009 and tryed installing Snow Leopard, but it doesnt shoes the drive when I want to select where to install OS X 10.6 and neighter in the Disk Utility, but it gets recognize in the System Profiler. Any one may have a clue for me or does it just not support that ssd?
Greetings

I had the same problem, but I'll describe it in greater detail, and provide the solution that worked for me.
Problem:
I tried installing an OCZ Agility 3 240GB SSD in a 2009 13" Macbook Pro 5,5 with EFI 1.7. The Snow Leopard DVD installer did not list the drive as an available drive for installation. Using Disk Utility from the installation DVD did not list the SSD. System Profiler on the DVD did see SSD. Formating the SSD from a USB enclosure did not help. The SSD was successfully initialized with a journalized HFS+ partition using a USB enclosure, but when connected to the SATA controller, the drive was still not detected.
Solution:
I upgraded the firmware on the SSD from version 2.11 to 2.13, and that fixed the problem. Some notes on upgrading the firmware:
The firmware is upgraded using a Linux distribution available for download on the OCZ web site. You need to burn an ISO image file to a CD, or extract it to a bootable USB drive. It will boot on Intel Macs.
An Internet connection is required by the firmware updater, but it didn't support the wireless hardware in my Macbook Pro. I had to use a wired connection.
It's not documented anywhere because it's presumably common sense, but your SSD should be connected to the SATA controller when performing the firmware upgrade.
The firmware updater only took a few seconds to run
http://www.ocztechnology.com/ssd_tools/OCZ_Vertex_2,_Vertex_LE,_Agility_2/
Hope that helps someone. It took me a while to figure out.

Is it OCZ Agility 3 480GB SATA3 compatible with Early 2011 macbook pro?

Hello everyone, i'm insteresting to change my Hard Drive to a Solid State Drive on my MacBook Pro 15inch early 2011. I'm thinking to buy this one (OCZ Agility 3 480GB 2.5" SATA 6Gb/s Solid State Hard Drive - (AGT3-25SAT3-480G)) but I don't know if is it compatible with my macbook version.
Here some details about the SSD
Read Speed: 525MB/Sec,
Write Speed: 500MB/Sec,
Flash: MLC,
Controller: SandForce SF-2281,
Buffer: 0MB
My Macbook details
CPU: 2.2 Intel Core i7
Ram: 8GB
So what do you think? Is tis compatible or not?
Thank you
George

Hi Eleni1,
If you are having intermittent but persistent WiFi issues with your MacBook Pro, you may find the troubleshooting steps outlined in the following article helpful. You may also want to consider upgrading to OS X 10.8.4 or later to take advantage of the more advanced Wireless Diagnostics that were added with that release.
Wi-Fi: How to troubleshoot Wi-Fi connectivity
http://support.apple.com/kb/HT4628
Regards,
- Brenden

Lenovo t420 ExpressCard 8360 troubleshooting help needed

Hi all,
I need help with getting MAX to recognize my 1033 chassis and the associated cards. When I powered it up last time MAX recognized the DMM and the Freq Source but hung badly (hard reset of PC) when trying to use NI-Scope. Now I can't even get the chassis to show up in MAX. Please help me
I have a NI ExpressCard 8360, a Lenovo T420, and a 1033 chassis w/ 5122,4070, and 5404 in slots 3,4, and 2. I'm running LV 2012 f5
Description: The two green lights on the 1033 are lit. The chassis was turned on for one minute before turning on the PC. MAX was started. The only things showing up in Devices are the simulated devices if configured. No 1033...
My software configuration is LV 2012 Service Pack 1 V12.0.1f5 (32 bit)
When I look at Device Manager in Windows unders System I see "PCI bus" but nothing like PCI bridge to bridge. Not sure if I should or not...
Any pointers would be helpful.
Thanks,
JD360

Hi JD360,
As long as the Express card is working properly and you do not have MXI Compatibility Software installed, there should be a PCI-PCI Bridge in device manager. Sometimes this has a yellow bang next to it if it has not been recognized properly, but it should be there. Can you verify you don't have the compatibility software and double check the device manager to see if there is a PCI-PCI bridge?
Some more general quick questions to help troubleshoot:
1) What OS do you have?
2) What DAQmx version do you have?
3) In Windows Services, is PXI Platform Services started and running?
4) In Windows Services, is NI Device Loader started and running?
I hope this helps,
Eric E.

Windows 8 and itunes 11 compatibility with an ipod

I have itunes11 and Windows 8. I've called Apple and I've talked to Microsoft. This was months ago. I can download itunes and run it from my laptop but am unable to sync my ipod. I get an error and it automatically reboots my computer. I was told there were known compatibility with itunes and Windows 8. This was months ago.
I know how to downgrade itunes to XP or Win 7. This is not the issue. I can download to my laptop and place, it will not sync to my ipod device (which is a fear years old), but when I did talk to support I was told that it was supported. The ipod was not the issue.. It was the incompatibility between the programs.
I see recent updates in the support community in the past month about production resolution but this still has not resolved my issue. I don't believe purchasing a new ipod is going to resolve the issue either.
If anyone has successfully developed a workaround or recently downloaded itunes11 w/ Windows 8 and can sync to an apple ipod I would love to know how you did it.
Kia
[email protected]

Im not sure that will solve the issue I have with itunes. I have a lenovo laptop and I think it's just an issue with Apple who has to modify the program for users of Windows 8 so that itunes can be used and to find purchased music. I found the music I purchased through itunes but it's not the full tracks. It said it allows me to download it fully so I can hear the whole track, but needs some kind of capatibility? I have no idea what the problem is. If someone has the answer knowing my computer brand and having windows 8 compatibility issues, please let me know what you suggest.

Target Display Mode: Lenovo T420 DisplayPort to iMac (2nd screen) does not work

Configuration:
- Laptop Lenovo T420, DisplayPort, Windows 8.1
- DisplayPort cable, Adapter to Mini DisplayPort
- iMac (Intel, 27-inch, Mid 2011) as 2nd screen, connected via Mini DisplayPort Adapter, Mavericks OSX 10.9.1
Problem:
- iMac does not start Target Display Mode
- Even cannot be forced via Cmd + F2 or Cmd - Shift - F2
Test:
- Lenovo via DisplayPort cable to 2nd screen works fine
- Can switch between PC only, Duplicate, Extend display
Question:
- What is wrong?
- What can be done to idenify the root cause?
Kind regards, Marcel.

Hello Marcel,
It sounds like you are wanting to use the iMac in Target Display mode with your PC. Target Display mode is a feature that is supported from one Mac to another Mac according to this article:
OS X Mavericks: Use another Mac as a display
http://support.apple.com/kb/PH14264
Target Display Mode lets you use a Mac as the external display for another, “primary” Mac.
Thank you for using Apple Support Communities.
Cheers,
Sterling

T500 Problems and experiences with Lenovo's technical support / EZServ

After some issues and numerous calls to Lenovo's Technical Support, I just thought I would share my experiences here.
First off, I currently own a ThinkPad T500, which was designed to be a replacement for my older ASUS laptop.
While the ASUS laptop is still running okay, I have had a hard time trying to get the company to properly warranty the laptop. (they would make falsified claims that nothing is wrong with the laptop, so that they would not have to replace any parts - and when they do replace parts, they would simply create another problem and totally ignore the described problem.) The experiences were so stressful and disgusting such that I am sick of arguing with the company any further. My decision on the ThinkPad was based on that IBM/Lenovo is designed to serve business class customers and theoretically should have "business-class support". For this very reason, I have added the best warranty service they was offered to me at the time (3yr onsite + accidental). I am just guessing at that time I just wanted to get away from small companies and go to a company that would back their customers' laptops.
As soon as I got my hands on a T500, however, I have noticed that something is wrong with the card reader. Apparently the reader on the machine would not read SDHC cards (it does read SD cards, however.) This is a problem because I only use SDHC cards and the machine was not able to read any of them. As the card reader controller is manufactured by the same manufacturer (Ricoh) and my older ASUS laptop was able to read SDHC cards, I thought something odd was going on with my machine. This was also based on the evidence that other T500 owners were able to read SDHC just fine.
In addition to the card reader, I was also having troubles in which the machine would freeze whenever Nero Burning ROM (a CD/DVD authoring software) is used.
My first support call to Lenovo was not that pleasant, given that I was placed on hold for 20 minutes when the rep was looking up specs for SHDC compatibility. The rep also said that they would not troubleshoot 3rd party software and would not help me on the issue. I was also told that I should also call back during "regular business hours (apparently until 5pm EST, or 2pm PST (my time)" (despite that the technical support hotline is open 24/7) so that a supervisor can handle my case. This makes it very difficult for me to get to someone with any authority as I am usually busy throughout the day until late afternoons (~4pm PST -> 7pm EST).
Nevertheless, my second call to Lenovo was much more pleasant. The rep handled my case in a timely fashion and promptly provided replacement parts indicated by my problem. (Onsite motherboard replacement for the card reader, and a separate shipment for the DVD-RW drive). Turns out that the motherboard replacement did fix the SDHC issue, although the freezing problem was not caused by hardware failures, but rather a faulty driver that was corrected after Lenovo released an update months later on the Intel SATA controller drivers.
Five months later, after having to use a broadband WWAN card for my work, I also started to notice there is something wrong with the broadband WWAN card. The card used is the Ericsson F3507g card (or the AT&T broadband WWAN option). Not only would the connection be very flaky, it would also drop connections fairly frequently. It seems that a SIM card pull to another card would result in a perfect connection and ever since I have been using an addon card instead to use the Internet. When I confronted Lemovo with the problem, the experience was worse than the first one. I have made at least six service calls to Lenovo and everytime the reps will waste my time with basic troubleshooting which I told them repeatedly that I have already done (I have even reinstalled the OS but it seems that it does not matter to the reps). Here are some things that are repeated over and over:
1) Can you uninstall the Power Manager Driver and the Wireless WAN drivers and reinstall them?
2) Can you go on to our website and download the WWAN drivers (document ID: MIGR-70000 - I even remembered this number since it was repeated so many times) - and the Power Manager Driver and reinstall it?
3) Can you go to Device Manager (the rep would go step by step to it even though I told him I already know how to get there), and see if there are any "bangs" (exclamation marks) on any of the devices?
4) Since you were able to connect to the AT&T network, then from the hardware standpoint there is nothing wrong with your card. This indicates there is a software configuration or a driver problem. (I have been trying to acquire the latest drivers but what I have was already the latest)
5) Since your card could connect to the network, you should contact your provider for help. (AT&T blames it on the card)
6) I'm sorry but there is nothing I can do to help you. You should contact your provider about the card (despite that I acquired the card from Lenovo and not from them)
7) Are you sure that your card is activated properly? It doesn't show in our systems that the card has been activated properly. You will need to call both AT&T and the Lenovo activation hotline (whatever this is) to have your card work properly. (I have never heard of this before)
Despite telling these reps I have an addon card that works perfectly and that I have done all the basic troubleshooting already, none of them are really willing to give me a replacement card. They would either request that I send my computer back to the depot (which I do not want to do since I use this laptop everyday and that's why I have onsite warranty), fail to help me, or transfer me to someone else that makes me do all the troubleshooting all over again. (Every call I made to Lenovo can be said to be composed of at least 20 minutes of basic troubleshootings with the end result of not being able to help)
After having the case escalated to a team leader, I was told that someone would give me a call within a few hours since their team leader is with another customer. Result? No callbacks. Not within a day, nor two.
Called Lenovo again, they apologized, but samething happened - supervisor on the line - promised another callback by a supervisor - but nothing, nada!
Called Lenovo a third time - was again told the same thing, but I am not falling for that anymore - the rep finally agreed to give me a replacement, as well as as to send out a technician that would fix the LCD cover that is starting to get loose on one side.
At that time, I was so frustrated and this reminds me of the pain I have went through with my old ASUS laptop and their grumpy customer service. It just seems to me that it has to be that difficult to have anything resolved or fixed. (What is especially frustrating is that the basic reps do not have any authority to make any decisions, 90% of the time I will need to be transferred to a supervisor of some sort before my case can be handled successfully - which is hard at times given that I only have until 2pm PST to call them)
Received replacement, but did not fix issue. I have noticed that the GPS (which was part of the WWAN card) also has problems getting adequate signals for a 3D Fix. I have once again called Lenovo, this time raising the concerns with the GPS and seeking for help. Along with the basic troubleshooting, here is what Lenovo has to say about the GPS issue which frustrates me even more:
1) uh, G..P..S? what GPS? (most reps I call say this, shows me that they either don't know what a GPS is or know that there is a dedicated GPS builtin on the Ericsson module. Perhaps they don't even know that ThinkVantage GPS existed)
2) You will need to have active service in order to use GPS (I do have active service, but nevertheless that statement is false since a 3D fix can be successfully acquired with a dummy card - I guess the rep has no idea what he/she was talking about)
3) That's a software issue - you need to call AT&T and tell them about the problem (Again, I guess the rep has no idea that the GPS is not linked to AT&T's networks - there is a dedicated GPS on the card that allows the ThinkVantage GPS tool to acquire proper GPS signals) (Also, why would AT&T troubleshoot a tool that Lenovo made called ThinkVantage GPS? - I don't get it)
4) You need to uninstall, and then reinstall the Power Manager driver and also the latest WWAN drivers. (I did that, did not work - I have told them I even reinstalled the OS from scratch)
5) You need to go uninstall, and then reinstall the Wireless LAN drivers (although I am talking about wireless WAN, not LAN)
6) There are two wireless adapters in your laptop? Are you sure about this?
7) LAN, or WAN? What are you referring to? (I guess some reps are not aware what WWAN means)
After dealing with the numerous reps that have no idea what I was talking about, I have decided that I would just take the machine into depot, which would give me a chance to explain the other issues I have with the machine as well.
Here are some of the issues I am having with my T500 right now (please comment if you have the same issues or perhaps have a possible solution/workaround for it)
1. The left side of the LCD cover has a pressure point, which causes the cover to dislodge from the rest of the panel slightly when pressure is applied from the back side of the cover. (Could be caused by closing the lid, for example) - IBM technician applied some adhesive to the inside, which helped it from dislodging, although the left side is still a little filmsy compared to the right.
2. This error randomly pops up at infrequent intervals: "Display driver igfx stopped responding and has successfully recovered."
The latest GFX driver is installed and all updates have been installed. OS has been reinstalled but problems still occurs infrequently.
3. This error also pops up at infrequent intervals: "Active protection is not functioning as system detected the abnormal sensor status. To diagnose the sensor device, run PC DOCTOR DOS - HDD Active Protection Test and if it still shows, contact Help and Service for repair." The only problem is, my laptop only came installed with PC Doctor 5 for Windows and when I run it"
I ran a sensor check in DOS using the diagnostic CD and the sensor checked out okay. This error seems to happen mostly after I changed a setting in the Active Protection System software. (ex. changing the suspend time, etc)
4. By default, the internal microphone does not work. In order for the internal microphone to work, the Advanced multi-stream mode must be enabled in the SmartAudio control panel. If both redirection options are enabled, the internal microphones and the speakers would then work normally. However, the hotkey controls on the ThinkPad would not control the right device when headphones are plugged in (since headphones are classified as its own device when the Advanced stream mode is enabled) - Mute and volume controls thus only controls the internal speakers' volume, and have no control whatsoever when headphones are plugged in.
5. The brightness on the T500 is rather dim. I am not sure if that's how the monitor is, but I can hardly see anything unless the display brightness is close to the max setting. I have the 1680x1050 matte screen.
6. The WWAN card does not make a stable connection to the network and ThinkVantage GPS does not acquire a 3D Fix even when under direct sky for >20 minutes. What is interesting though is that if I turn off the monitor screen (Fn+F3) or close to lid, the WWAN connection will be very stable and GPS will function normally (acquire fix usually within 2-3 minutes). If the monitor/screen is turned back on after a GPS Fix is acquied, the signals will quickly deteriorate and the updates will either become delayed/inaccurate or a fix will be lost. The brighter the screen, the harder it is to get a fix or a stable connection. (At the max setting it is almost impossible to get a fix while at the lowest brightness a very weak fix can be acquired - this is the case even many sattelites have been detected) Perhaps something with power consumption? Or the LCD drawing too much power?
7. Although it does not happen very frequently, pressing Fn+F3 to turn off the display might cause the LCD to flicker on and off non-stop.
8. This used to happen more with the older version of the Lenovo Fingerprint Software - but sometimes the software tends to get stuck at the welcome screen after returning from sleep/suspend/standby mode. The screen will remain at Please Wait forever and a hard restart will be required to get back into Windows.
9. At frequent intervals the sound from the internal speakers would stop working and only the headphones would work. The sound might, however, come back if I leave the headphones plugged in long enough and unplug them. Restarting the Windows Audio service will temporarily restore audio but the same issue tends to happen again soon after that. Driver issue? (I am not sure if it's relevant, but I tend to put my computer to sleep instead of shutting it down)
I have explained all of these issues on a piece of paper that I have included in my shipment to Flextronics. I have also included in big letters to make sure that they do not send the laptop to the address where they originally sent the "box" to. This is because I am only at that address a few days during the year and I don't plan to be there most days during the year.
On the first day, it seemed that the status changed from "Machine being repaired" to "Hold for customer information".
Apparently I missed a call from a number with an area code of 901 (which is Memphis, TN - I assume this is Lenovo's support center, since this is where the package was sent to). No messages were left on the voicemail. Called the number back, but was however told that I dialed the wrong number and no one has ever called me on this number (the lady on the phone was quite rude too) I then called the 800 EZServ number instead, turns out that they wanted one of my passwords which I gave them.
The evening after I saw that the machine was successfully repaired and that it is being shipped back to me. However, no tracking number was provided. (There still isn't a tracking number on the EZServ status page)
Hoping that my machine was repaired in good condition, I took a day off so I would be able to wait for UPS to deliver my laptop.
Such that I have something to work with, I called the EZServ # and see if they had a tracking number for my shipment. At the same time, I asked what components were replaced and/or what components were installed to the system. To my surprise, they reimaged the whole system and I was not even informed about this at all! (I do understand I checked the Yes box in the problem description page, but I felt that it was important that the repair center let their customers know before their data will be destroyed - luckily I imaged my laptop right before I shipped it out so I have a copy of my data) In addition, it also seemed that they did not read any of the pages I enclosed in the shipment since nothing about the WWAN card was ever mentioned, despite special emphasis placed on this when I called Lenovo to have my computer sent back. It seemed that the rep only recorded one of the problems I listed above, which was unsatisfactory.
The repair process was disappointing, as I have included in my problem description that I have previously tried reinstalling the whole OS from scratch and the problems did not go away. Reimaging the system will also probably have no effect on the problems I have described in the problem description.
What is more surprising to me though was that they totally skipped the notation I put on to have the notebook shipped to an alternate address relative to the box address. To make this impossible to miss, I miss drew a big * and circled it many times so that anyone would see it if they were reading the sheet. I found out shortly after checking on the UPS website that the city the package was being shipped to was that of the wrong address, and not the city of that of the alternate address. I was horrified after knowing that the package would not arrive today but yet I still took a day off work. (How disappointing?!)
Again and again, I called EZServ to see if I can have the package intercepted so it can be delivered to the right address. An intercept was placed on the package, although I received a call 30 minutes later from UPS saying that the intercept failed since the package has already been delivered. UPS also told me there is no way the people living there can simply return it and continue on with the intercept. Not happy with what I am hearing, I called EZServ and see if they can set up a pickup request to have the package delivered to my address. The first rep hanged up on me shortly she answered. The second rep called UPS, placed me on hold for more than 20 minutes, then hanged up on me. The third rep called UPS, and told me that they have esculated the case and that "UPS will handle everything", whatever that means. (she refused to disclose any more details). She told me that I would be receiving a call from her shortly on the details on the upcomings and promised that I would be receiving my laptop back. As with Lenovo, I didn't receive any callbacks. I called EZServ once more, and all they would say is tell me to wait. Sick and tired of waiting and calling and not getting anywhere, I drove 100 miles to where they shipped my laptop and picked it up there. I just don't know whether to trust the EZServ people anymore....
As far as the laptop goes, I didn't have time to open the box or to test it yet. But I will let you all know once I have taken a look at the results.
While the past experiences have been painful, I haven't lost all hope in Lenovo yet - although I really think that the customer service can really improve on certain levels.
Please give me advices on what to do next!
Thanks for reading this!
Message Edited by swg0101 on 04-04-2009 11:02 AM

Swg0101
Thanks for sharing your details - it seems like we should focus on recovery of your system at this point.
I've sent you a PM - I'll look for your private message response with your contact information and case details so we can look into this and get you some help.
Best regards,
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
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