Offer Remote Assistance hanging

I am unable to open Offer remote assistance from a specific Windows 8.1 machine to a Windows 7 machine.
On the Windows 8.1 machine I get the following errors;
Event id 13 - Remote Assistance started with:   as the command line parameters
Event id 41 - Diagnosis Repro Attempt resulted in a failure.
Event id 44 - Remote Assistance troubleshooting has confirmed the problem: Remote Assistance Easy Connect isn't available.
Event id 29 - The error message:    Verify that the person you are trying to help is still at his or her computer.    has been shown to the user.
Event id 30 - Remote Assistance has ended.
When I try the following occurs;
It does open msra.exe on the other machine
The window opens on the Windows 8.1 machine for remote but just says trying to connect in the bottom left corner.
It just sits that way for maybe 5 minutes and then ends.
I have done the following troubleshooting;
Verified that this works from a different Windows 8.1 machine.
Verified that my account is in the helper group.
Disabled my firewall and tried with the same results.
Any help would be much appreciated.
Eric

Hi Eric, 
The cause of this behavior is that the following policies are enabled, you can check and if there it is, please configure to disable it to check the results. 
* Solicited Remote Assistance
* Offer Remote Assistance 
Every time we force a refresh of group policy, the membership of the Offer Remote Assistance Helpers group will be cleared and all the users/groups that you add under the Helpers list of the "Offer Remote Assistance" setting will be added as a
member of the group again. The group will be removed if you remove the policy settings. 
The policy settings are in the following location:  
Computer Configuration\Administrative Templates\System\Remote Assistance
In addition, since other GP will also cause this issue, please follow these steps to clear local GP to see what's going on:
Run following command as administrator:
RD /S /Q "%WinDir%\System32\GroupPolicyUsers"
RD /S /Q "%WinDir%\System32\GroupPolicy"
gpupdate /force
If the issue still persists, please post back following event log here for our research:
Kate Li
TechNet Community Support

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