Office 2010 removal issues & SCCM

We are upgrading from Office 2010 to Office 365, and am using SCCM 2012 r2 to automate the install. So Office 365 will not remove the previous version of Office, so I have imported the following into SCCM to remove it.
setup.exe /uninstall ProPlus /config ".\ProPlus.WW\SilentUninstall.xml"
With the following being the SilentUninstall.xml File.
<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="no" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
</Configuration>
And the xml and command line work, however I am currently testing what would happen if the install were to kick off if the user still has any of the office programs open. Having any of the Office applications open will not stop the install, however nor
will it forcefully close any of the applications. It keeps the apps open, but the applications, become sluggish and unusable, which I fear my confuse some of my users. SCCM natively cannot prevent the install if these applications are open, nor
can it force them closed. Is there anything I can add to the command line or the XML File that would force close any of the open applications?

Hi,
Just tested it, having any Office applications open will not block the uninstall action. User can still edit and save their documents with current Office before they close it.
To my knowledge, we don't have such an element in the
config.xml file which will force shut down any running applications.
Maybe you can add some scripts to SCCM, and trigger it prior to the uninstall action to shut down any runing Office applications. I'm personally not familiar with this, if you need help on this, please try to post in our
Script Center forum.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Lync 2013/Office 2010 authentication issues

Hi everyone,
I am fairly new to the OCS/Lync environment and have a question about one of our users.
He is running Win 7 Ent (x64) and has Office 2010 and Lync 2013 installed (both x86). It appears that at the most random times, Lync will prompt him to enter his username and password in order for Lync to integrate his Outlook information.
I have entered his username as domain\username and the correct password and this corrects the issue, but only for a few minutes. Once Lync prompts him again, almost simultaneously, he gets the Outlook box asking him to verify his credentials.
When we enter his credentials in the Outlook box, it does not take and the box persistently pops up (of course, this ends up locking out his account but once we unlock it the cycle continues. I have tried turning outlook cached mode on and off and I
cannot seem to figure out why his credentials are not being accepted.
I'm not asking for anyone to solve the issue directly; rather, if you have any idea where I can start to read and learn about how these products integrate and what might cause this issue, I'd be very appreciative. Of course a couple of places to start
troubleshooting would be appreciated and respected as well :)
Thanks everyone!
PS - I posted to Lync 2010 forum because there was not one for Lync 2013.

I have the same issue, except this variable.
When adding Lync 2013 to my workstation and another coworkers workstation, neither of us were able to connect to the mail server with Outlook. The login box would appear, but not authenticate. I tried removing my credentials for outlook under the User/Groups
area, but to no avail. The next step was to remove my mail account and re-setup. Outlook will now refuse to take any settings for this email account. Email is hosted in Office 365 solely. The only two systems affected are those with Lync 2013 installed.
Next step is to remove all traces of Office 2010 and 2013. If this does not resolve the issue, what background authentication piece did I overlook? Were there any authorization changes ordifferences between
2010 and 2013 when it comes to AD/Office 365 integration?
Thanks,
Charles
EDIT: I removed all traces of Office 2010 as well as registry entries, and reinstalled. Auto discover over AD still isn't working, and now Outlook keeps popping up a dialog box asking for my username and password for the email account.
Help.

Office 2010 Activation Issue

I bought the 2010 Prof. version and installed it on my desktop, no issues, it works fine.   I also installed it on my laptop and it worked fine until Windows 7 crashed and had to be re-installed.   That removed the Office 2010 along
with other software. When I reinstalled the Office 2010 on my laptop I get the usual red-band along the top of Excel for example saying that the product must be activated. I did this but no luck. I tried all of the posted fixes, go to uninstall,
click change and re-enter the Product Key but no luck. It still says it must be registered but when I try I get the message to try again later.   It also says that it will keep trying to activate. I can't take the chance that I will be without
the software when I travel. What can I do to get around this issue?   The product was purchased from Amazon.
Thanks for your help.

Hi fishoil,
Do you activate the two PCs with the same product key?
You can activate Office 2010 via phone. The phone activation process will provide you with the appropriate phone number to call. You need to explain
to the customer service center that you activate the two PCs with the same key.You can find your local custom support number on the link below.
http://support.microsoft.com/gp/customer-service-phone-numbers/en-us
If there is anything that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Windows 7 and Office 2010 activation issues

hey everyone
since a few days we facing really strange issue here within our school. We are running windows 7 machines and office 2010 and all our different machine types is it VDI VMs, physical laptops, desktop computer or provisioning machines (Citrix PVS) are facing
issues with the licensing.
Sometimes Windows 7 Key is not installed anymore, sometime it is just not activated same for office. So the KMS is installed with the KMS host keys since years and KMS service is running. Also the DNS Output points to the server
C:\Users\.........>nslookup -type=srv _vlmcs._tcp
Server: DC....
Address: 192.168.X.Y
_vlmcs._tcp.Domain SRV service location:
priority = 0
weight = 0
port = 1688
svr hostname = KMSHost
KMSHost.domain internet address = 192.168.X.Z
Also when i manually force the machines to update against KMS with VAMT or CLI it is working. What could cause that issues?
Time issues?
Scripts?
Thanks for any clue and advice

Hi Duke,
"since a few days we facing really strange issue here within our school"
Have you made any modifications to the KMS server or the whole environment ?Will the issue persist or occur randomly ?Will it occur on the specific ones or all the machines ?
There are several specific log recorded in the event viewer when the KMS try to activate the machines .We can try to check the event logs both from the client and the KMS server to troubleshoot this issue .Please also check the Windows logs\Applications
,system logs for useful information to troubleshoot this issue .
Here are two links for reference:
How to troubleshoot the Key Management Service (KMS)
https://technet.microsoft.com/en-us/library/ee939272.aspx
KMS host troubleshooting & monitoring
http://blogs.technet.com/b/quenguyen/archive/2011/11/09/kms-host-troubleshooting-amp-monitoring.aspx
Best regards

Office 2010 Ribbon issues w/ Adobe 9.4.0 & Win 7 64-bit

I noticed that Adobe has issues with getting the ribbon to show in Office 2010. I also saw that a footnote stated that Adobe is suppose to be working on this, but have they been? I am about ready to update my PCs to Win 7 soon and would like to know if anyone has heard if this will be fixed soon or if someone has a work around.
Basically, I am running Win 7 PRO 64-bit with Adobe Acrobat 9.4.0 PRO and Office 2010 32-bit. There is supposely a issue with the PDF Convert ribbon not showing and its 100% true.
For those of you suggesting I go back to Win 7 32-bit, can't I need more then 3.5 GB of RAM on my machine and/or going to Office 2010 64-bit, can't either, have older Databases that cannot be accessed in 64-bit. So, those work arounds a null. I have also tried followin the steps that Adobe has suggested, like verifiy its there, its not disabled, repairing Adobe and re-installing Adobe, but nothing worked. Oh also tried registering the DLL.
Any thoughts or other work around totry??
Thanks
Derrick

Bernd replied that "Acrobat X" will work... that means Acrobat 10
Of course we mere users have no idea WHEN Acrobat 10 will be released
Read here for the announcement http://forums.adobe.com/thread/739836?tstart=0

Office 2010 deployment through SCCM 2007 R2

This might not be the right forum to ask this however I am going to take a chance......
I have deployed Office 2010 with Access (OCT) to around 1000 devices.
I now need to remove Access on all these devices or make it unavailable so users cannot use Access.
Is there any modification that I can do to the exiting OCT that will help me achieve the above result?

You can remove access from the installation using the admin tool (OCT) then use a /p to apply the change to the existing configuration.
This is the link to the 13 setup, configuration will work the same way in 10 as far as I remember.
http://technet.microsoft.com/en-us/library/cc179141.aspx#BKMK_ApplyMSPPatch

Advise needed - MS Office 2010 & Sync Issues

My iPad 2 continues to refuse to sync contacts and calendars (also my iPhone!) with Office/Outlook
Apple Support have been unable help.
I am now considering moving to Windows 7 64-bit. In addition I am looking to move from Office 2003 to 2010. ie a total upgrade in the hope that this resolves the iPad/iPhone sync issues!
Looking around it seems that I should install iTunes 64-bit version to match the Windows 7 64-bit and only put the full version of Office 2010 32-bit to ensure successful sync? Or should put 32-bit iTunes with 32-bit Office?
Does this match your experiences?
Any suggestions on succesful combinations?
Any advise would be much appreciated - Thanks.

Hi,
To overcome this possible issue, users can install ms office compatibility pack via following link. With this pack installed you are able to open office documents from 2007 and higher in lower versions.
http://www.microsoft.com/en-us/download/details.aspx?id=3

Acrobat 9.3 And Office 2010 PDFMaker Issue

Hello:
From the Adobe knowledge base I found that the Acrobat Menu Ribbon Tab for PDFMaker which is normally visible from within Word, Excel or PowerPoint does not appear in Office 2010. This was to be fixed in Acrobat X, but since I haven't acquired it yet, I am using the suggested workarounds. However, the workarounds don't let you "fine tune" the parameters you can set in PDFMaker. Is there a way to still access the settings in PDFMaker to make adjustments such as which headings and titles create bookmarks, or am I limited to the smaller set of options in the regular Acrobat Options?
Regards,
Rich Locus

@ Dave Merchant
I appreciate your comments Dave.
The Australian academic year is late February to early December and so we rebuild our software image at this time each year. Our purchase of our volume licence for CS5 is less than 2 weeks old so this is not old software. When asked about a CS5 dot point release with Acrobat X we were told this was not happening and to look to CS6 at the end of 2011 for Acrobat X to be included.
Please remember that most of our clients are acquiring Acrobat as part of a Creative Suite and so do not have Acrobat X either (we regularly poll our students to see the penetration of new software releases) and are not looking to spend extra dollars on top of their suite purchase. We considered the separate upgrade path, but that would put us out of synch with the majority of our client base.
We are not seeking a free upgrade here, only the patch that Adobe technical support has told me is coming for Acrobat 9 (as recently as 14th Dec) – just don’t have any idea of the timeline.

Unexpected restarts when deploying Windows 7 and Office 2010 updates

Hi
I am deploying Windows 7 and Office 2010 updates via SCCM 2012 sp1 and have a couple of questions
Question 1)
The updates are made available to clients at 9am on a Tuesday morning. The users get notification that updates are available to install. If the user doesn't install the updates, the client will wait 24hrs and then install the updates automatically.
We have set the restart behaviour to 24hrs, so again, the user will get a pop up saying that their machine will restart in 24hours. In my testing I have seen no more pop ups appear until 15 minutes before a restart is due and then a window appears
with a count down of 15 minutes but I think this might be standard behaviour. I am not sure why there are options in the client settings to remind users frequently about the impending installation of update but not of impending restarts. The
reason we delay the restart by 24hrs is to give the users the chance to restart their machines over night. Is there a way of providing more notifications of computer restarts ? The User Experience in the deployment of the updates is set to
Display in software center and show all notifications. We have Group Policy set to Not Configured for Windows Updates apart from the user policy
Remove Access To All Windows Update Features which is set to 0 - Do not show any notifications.
Question 2)
Another issue we have is that we have client machines restarting without any warning at all. I have tested setting the user experience to suppress restarts but have the issue regardless. It appears that this happens if the client
is off when the deployment schedule reaches its deadline and the restart time is missed. I had one user who did restart her machine because she was prompted to restart. When the machine came back up it looked like it installed another update and
then just resarted without any warning. This hasn't happened often but a one user was on a Lync call when the restart occured and she was not happy.
Any help would be much appreciated.
Thanks

Hi Daniel
I have done an RSOP on a VM I am testing and only have the user policy :
Remove Access To All Windows Update Features which is set to
0 - Do not show any notifications.
And the machine policy :
Specify intranet Microsoft update service location which is set to
Enabled The GPO Name is Local Group Policy
The policies look OK.
As a test I have deployed some updates and set the user experience to
Display all notifications and set the Suppress restarts
for both Servers and Workstations. When I deploy the updates, I get notifications that the updates are installing (when the deadline is met) and then I get a prompt telling me that a restart is required. I also get a windo letting me restart now
or I can ask to be reminded in x number of hours. This seems like expected behaviour. It does not force a restart. However if I leave the VM on over night I come in the following day and can see it has restarted. looking at the WindowsUpdate.log I
can see that at 3:15am the line AUInvoking reboot system. It looks like Windows Updates and not SCCM is forcing the restart.
Thanks

Need assistance creating applications with superseedence to uninstall Office 2010, Lync 2010 and then install Office 365 click to run 2013

We are getting ready in a few months to uninstall our locally installed Office 2010 and head to the cloud with Office 365 2013. I have created applications to uninstall Office 2010 and Lync 2010 and then added them to the supersedence tab for Office 365
office 2013 click to run with appv5.
When deploying the office 365 2013 application it does not uninstall office 2010 or lync 2010 with the supersedence. I am able to manually uninstall Office 2010 and Lync 2010 with the command lines I am using in the applications.
The application uninstall for Office 2010 is:
The application uninstall is an exe so I created an application, created a deployment type with the location of our Office 2010 admin point, installation program and uninstall program are set with the same line as I have tried to deploy it separately and
also as a supersedence in the Office 365 application setup.exe /uninstall ProPlus /config "\\sccmserver\share\Office2010\ProPlus.ww\silentuninstallconfig.xml. The silentuninstallconfig.xml was created from the original config.xml file and edited
to these settings:<Configuration Product="ProPlus">
<Display Level="none" CompletionNotice="NO" SuppressModal="yes" AcceptEula="yes" />
<Setting Id="Reboot" Value="Never" />
<Setting Id="SETUP_REBOOT" Value="NEVER" />
<OptionState Id="ProductFiles" State="Local" Children="force" />
</Configuration>
The detection method is the folder path to see that office 14 exists. When I deploy this the machines finish with success showing this exists, but does not uninstall Office 2010.
running the command line manually mapped to this location on a machine uninstalls office 2010 without issue.
Lync 2010 uninstall:
Lync is an exe so I am using the LyncSetup.exe /silent /uninstall. The application is in the supersedence tab for Office 365 2013. This never installs. If I create a softare distribution and deploy it on its own it uninstalls without issue.
We are going to use Lync 2013 with our office 365 2013 installation so we need to uninstall this. The detection method for lync is file system folder and the Microsoft lync folder for detection.
MS Office 15 (Office 365) was created with the click to run tool. I can install this with the application I created using the appv5 package created with the click to run tool. The issue is we need Office 2010 and Lync 2010 uninstalled first.
Having both versions of Office installed in test has caused issues where Office 15 365 will not list in add and remove programs and cannot be uninstalled even with the fix it article to remove office 2013.
I have looked at many articles and so far it is not working for us. Any help appreciated to get us to the cloud.
Thanks,
Brit

The applications I have for uninstall of office 2010 and Lync 2010 for some reason do not uninstall. Manually testing the command lines they do. The detection method seems to be hanging things up. On the lync uninstall detection method I have
the setting type of file system, type folder, path c:\program files\ folder name Microsoft Lync.
I highly recommend using something other than a file/folder "exists" detection method. Installers are constantly leaving things behind due to environmental inconsistencies. It may leave files/folders behind with a schedule to delete files on next reboot.
These things are unpredictable and very hard to use. I just use the "HKLM\Software\Microsoft\Windows\CurrentVersion\Uninstall" Registry location. There you can actually key off the "Product Version" DWORD as well which gives you an even more accurate method
to determine if the application you are trying to deploy (or expect to exist) is truly there. This, of course, being if you are not using an MSI. If you have MSI technology ALWAYS use the product code unless the person writing the MSI chooses to use the same
product code for every version release of their product. In which case, Use the registry method.
As far as getting the supersedence and everything working. You need to start from the basics. Create Applications for all of the apps you want to remove. Make sure they install and uninstall properly (seems like overkill but it isn't that hard). Once you
have working install/uninstall applications then you can easily apply supersedence to your new applications with a setting of Uninstall on the superseded apps you should have no problem getting rid of them. I have done this for numerous things.
For example, I did this with Cisco Jabber to replace older versions of jabber, older versions of cisco unified personal communicator and lync and OSC. All of these replaced versions had to have an Application but once it was in it took two seconds to apply
all the supersedence rules and now I know when I push that software out no matter version is running on any machine it will pull all the old apps off and put the new one on.
Dustin Estes - MCP | www.dustinestes.com

Office 2010 Scrubber

Hello-
I am trying to create a script that will uninstall Office 2010 on a W7 Pro workstation with the VBS scrubber file via SCCM 2012 R2 package. I use a standard package/program with a bat file. The package runs only when a user is logged in and runs with admin
rights. This is my bat file:
@echo off
taskkill /F /IM "Excel.exe"
taskkill /F /IM "Winword.exe"
taskkill /F /IM "Outlook.exe"
taskkill /F /IM "MSPUB.exe"
taskkill /F /IM "Onenote.exe"
taskkill /F /IM "POWERPNT.EXE"
taskkill /F /IM "Visio.EXE"
cscript OffScrub10.vbs All /Q /NoCancel /BYPASS 1
This script works fine executed locally on to the workstation but if I run it via SCCM package (with admin rights) this is what the bat file returns:
Microsoft (R) Windows Script Host Version 5.8
Copyright (C) Microsoft Corporation. All rights reserved.
Microsoft Customer Support Services - Office 2010 Removal Utility
Version: 1.36_fixit
64 bit OS: True
Start removal: 10/10/2014 5:05:44 PM
Insufficient registry access permissions - exiting
Remove temporary registry entries
Any ideas? TIA

have you instead tried using the proper uninstall approach?
http://www.itninja.com/question/need-assistance-with-command-line-to-deploy-office-2010-scrub-to-uninstall-proplus-and-standard
Don
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This helps the community, keeps the forums tidy, and recognises useful contributions. Thanks!)

MDT capture warning: Unexpected return code while re-arming office 2010, RC= -1073425657

Greetings,
I have a base image I have created with an MDT task sequence, than I am then immediately capturing with another MDT task sequence (the capture sequence is basically the default). After capture, I get 0 errors, 1 warning: "Unexpected return code
while re-arming office 2010, RC= -1073425657".
I am capturing immedaitely after the base image build, and even more strangely, even with Office 2010 removed from my base build, I STILL get this warning! Office isn't even on there anymore (I verified before capture just to double check).
Not sure how or why this is happening - or more importantly, should I care? I've deployed a couple of machines using this image, and both Office and Windows show as activated. Can this safely be ignored, or if not... what is the fix?
Thanks in advance!

Freddie,
Please read your own post again, can you tie the knots together, because your phrasing is going crazy!?!
However, if using the sysprep step from within a MDT task sequence, please scroll through the ZTISysprep.wsf to find that not only the machine will be sysprepped, but also Office 2010 will be automatically re-armed, this is provided in the script already,
so no need to run it on your own.
Ok how do i undo that because thatswhy the message appears to many rearms...
If a machine is domain joined, it will not sysprep and capture. Also I wouldn't sysprep and capture an already sysprepped and captured image again (based on gut feeling) and as always check your logfiles, they can reveal what is going on here.
The machine is not domain joined in the Vm. And i do not sysprep and capture twice.Which logfiles exactly to see?
If this post is helpful please click "Mark for answer", thanks! Kind regards
freddie

Running a Repair for Office 2010 via SCCM 2012

Hello,
We have come into a bit of an issue. We're attempting to deploy & install Service Pack 2 for Microsoft Office 2010, however it fails, after some research it looks like it works if we run a repair on Microsoft Office.
Is there anyway we can do this via SCCM? because we need to run a repair on 5000 machines.
Any ideas?
Jay

Take a look at the following.
http://social.technet.microsoft.com/Forums/office/en-US/75d50085-28b4-400b-97d4-77203c173352/repairremove-office-2010-silently
Only caveat is it states 'Make sure that no Office applications are running when you try to repair/remove Office 2010.' Not sure how you would control that in the real world.
Cheers
Paul | sccmentor.wordpress.com

ITunes 9.2, MS Office 2010 & iOS4... duplicate calendar. How to remove one?

I just upgraded to Microsoft Office 2010 (I had 2007).
When I sync my iPhone to my MS Outlook 2010 I now see two calendars on my iPhone.
In MS Office 2007 and the 3.1.3 FW is was okay. Is this a MS Office 2010 issue.
I have Windows 7 Ultimate 64 bit , 64 bit of iTunes and 32 bit of MS Office '10 installed.
I tried unticking one Calendar on the 'Info' tab, but that didn't help. Also in the 'Advanced' section to replace information on this iPhone with this calendar wasn't succesful.
Is there a way to remove one calendar on my iPhone?

I tried having all in a 64 bit environment, so:
64-bit of Windows 7 Ultimate, 64-bit iTunes 9.2 and 64-bit MS Office 2010
than syncing my iPhone in iTunes to my Outlook 2010 calendar but unsuccesful, there is still 2 calendars in my iPhone.
There is only one calendar present in my Outlook 2010.
I have a POP3 account, so NO Exhange, iCal or whatever.
Is there a way as to delete one calendar from my iPhone (it's the same as the other)?
I know that when using MS Office 2007 I only had one calendar, so I think Office 2010 has something to do with it.
(btw, I now reverted back to MS Office 2010 32-bit)
--------------------------------

SCCM Office 2010 Deployment - "already compliant"?

Hi, I am deploying Office 2010 successfully to a group of machines on our network. It looks like there are machines that state "already compliant" even though the install definetely has not gone through. I checked some of the logs no record. Also
reinstalled the sccm agent.
In Software Centre - Installed Software - under Size 0 it states "Less than 1 MB". Going around in cycles here.
Any ideas?
SCCM - 2012 R2 / Windows 7 Ent / Office 2010 Pro Plus
Thanks

Hi Paul, i dont have access to that info. Any idea how i get that it? CHeers
Its Application deployment
To check the detection method. Select the application and then choose the Deployment Types tab at the bottom of the console.
Double click the Windows Installer msi deployment that appears. Then select the Detection Method tab. This will show you the detection method being used.
Cheers
Paul | sccmentor.wordpress.com
Hi Paul, sorry for the late reply. the deployment type is registry:
SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{90140000-001B-0409-0000-0000000FF1CE}
I have checked the compliant list and its strange, some are compliant and some are not. I have removed the above, and set the detection to File System:
C:\Program Files\Microsoft Office\Office14
Excel.exe
Do i need to redeploy the software?
Cheers

Office 2010 removal issues & SCCM

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