Office 2013 SP1 update on client no longer allows connection to Office Telemetry Database

I have just updated my machine with Office 2013 SP1 and have found that I can no longer connect to the Office Telemetry Database. It fails with a Database Connection Failure. The database needs to be updated.
I can connect fine from the server locally so just wondering if someone can confirm that the telemetry server needs updated to SP1 before it will allow my machine to connect?
Thanks

Hi,
We haven't heard such report after Office 2013 SP1 released. We will monitor on this problem and we will let you know if we found that the problem was caused by SP1. Meanwhile, we can try to uninstall SP1 to see if the problem persists.
Best Regards,
Steve Fan
TechNet Community Support

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I'm unable to restart the Microsoft Software Protection Platform service on a Windows 8.1 laptop for MS Office 2013 SP1 (32-bit) using the following command:
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When this is run, a window appears with the title ospp.vbs and the text "Error: The Software Protection Platform service is not installed"
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Hi,
I am able to reproduce this on my own machine, but in my case, I don't see the specific service running in the Services console.
I would like first confirm that whether you've the right service running on your Windows 8.1 system. The display name of this service should be "Office Software Protection Platform", service name is "osppsvc".
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C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Office 2013 C2R Update Scheduled Task does not work

Hi all.
I am having difficulty getting network deployed updates to work correctly. I installed and older version of Office 2013 with the ODT from a network share and set the update path. I then downloaded an update via ODT.
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What permissions are set on the location of the updates ? C2R currently needs permissions granted for machine accounts as it runs under that context. This will change at some point that C2R gets updated.

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There has no exact information about the Access 2013 Runtime Service Pack 1 now. We can continue to pay attention about it in the Microsoft Official website.
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Office 2013 latest update broke new profile creation on all network computers

Hi,
Reporting a bug here!
Setup details:
We're using samba 3 as our backend and all workstation are Windows 7 Pro x64.
Office 2013 Home and Business Retail (en-us) Click 2 Run version
Context:
Deployed to the whole network of one of our client using the Office Deployement Tool.
We update their base update (no updates) to the latest update 15.0.4569.1508
Everything was working alright after initial Office 2013 installation with no updates. After updating the all the PCs to the latest version as of 31/03/2014, the user profile creation broke for newly created user.
Symptoms and causes:
Trying to log on as a new user on the machine would give the following error on Logon before automatically loging off because it cannot copy the following file to the new user profile:
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_00.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm
D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_02.sqm
The Bici folder has Read and Execute permissions for everyone but the _XX.sqm files inside only have permissions (Full Control) for SYSTEM and Administrators and LOCAL SERVICE with the all permissions EXCEPT:
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- TRAVERSE FOLDERS/EXECUTE FILES
- CHANGE PERMISSIONS
- TAKE OWNERSHIP
Solution:
I gave "everyone" Read and Execute permission on those files and the new user could log in and his profile got created alright.
The files with broken permissions time stamp shows they've been modified during the Office 2013 update and Bici seems to be a OneDrive related service. This bug should get fixed ASAP.
Event log error:
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DETAIL - Access is denied.
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- <System>
<Provider Name="Microsoft-Windows-User Profiles General" Guid="{DB00DFB6-29F9-4A9C-9B3B-1F4F9E7D9770}" />
<EventID>1509</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2014-04-04T07:15:51.922563800Z" />
<EventRecordID>9615</EventRecordID>
<Correlation />
<Execution ProcessID="940" ThreadID="1764" />
<Channel>Application</Channel>
<Computer>F00241D1DAAAD</Computer>
<Security UserID="S-1-5-21-1582357797-4105456612-768596941-1206" />
</System>
- <EventData Name="EVENT_COPYERROR">
<Data Name="Source">\\?\D:\Users\Default\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Target">\\?\D:\Users\TEMP\AppData\Local\Microsoft\Windows Live\Bici\_01.sqm</Data>
<Data Name="Error">Access is denied.</Data>
</EventData>
</Event>

Hi dude,
I appreciate that your sharing your experience and solution here. And, I would report it through our internal channel. Thanks again.
Tony Chen
TechNet Community Support

How to force Office 2013 CTR update regularly

We are using around 60 PKC licenses of Office 2013 which came in CTR format (we don't have any Office 365 subscription, these licenses came with the new computers). CTR can't be managed via WSUS and it usually updates itself once or two per month (ideally).
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design as our employees usually do not slack around half a day and work with Office all the time. How can i force CTR versions to update? Other than going to every machine and pressing Update now or asking users to do so.
Digging about this i have stumbled upon a blog post about Office Deployment Tool which came out recently (version 1, 2014.05.06). http://blogs.technet.com/b/odsupport/archive/2013/06/19/using-the-office-deployment-tool.aspx Can it provide a way to force
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Hi,
The Click-to-Run for Office 365 Configuration.xml file is used to specify Click-to-Run installation and update options.
You can specifies attributes for configuring updates in the xml file, If
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If UpdatePath is set to empty (""), updates are obtained from the Microsoft Click-to-Run source, CDN. Not from a local server:
<Updates
Enabled=TRUE | FALSE
UpdatePath=UNC | local | http path
TargetVersion=X.Y.Z.W
Deadline=MM/DD/YYYY HH:MM
/>
More reference about the configuration.xml file and ODT tool:
http://technet.microsoft.com/en-us/library/jj219426(v=office.15).aspx#BKMK_UpdatesElement
http://technet.microsoft.com/en-us/library/jj219422(v=office.15).aspx#BKMK_ConfigxmlForConfigure
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Can not reply email in Office 2013 when updating Server Pack 1

Dear All,
My company using office 2013 Pro and Google Apps Email. We can use send/receive normally. But when I updated Office to Office 2013 to SP1, it happened one problem when I reply mail.
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Hi,
Sorry for the delay. Do you mean the problem was fixed after you removed KB2863911? I haven't heard such issue when installing KB2863911.
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http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
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TechNet Community Support

Deploy Office 2013 ProPlus Updates SCCM App-V

Hi,
I'm trying App-V and building the Office 2013 Pro Plus package worked fine, and to stop slow starting of applications I am (at the moment) looking at deploying App-V packages to stations during OSD in SCCM 2012 R2. Deploying the applications is working
great this way, except I can't find any information on how to deploy office updates to the App-V packages as they are released.
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Andy

As stated, you just have to generate and deploy a new Office package. Thankfully the client is clever enough to only stream down the blocks that have changed so you don't have to wait for users to re-download the entire package in order to apply the update!
Deploying Office as App-V is fine... until you come across an application that integrates with Office but is incompatible with App-V. Also managing plugins with connection groups is difficult. I always recommend deploying Office locally unless you have good
reasons to do otherwise.
Dan Gough - UK App-V MVP
Blog: packageology.com
Twitter: @packageologist
LinkedIn

Exchange 2013 SP1 displaying users that no longer exist

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LDP and nothing. If I click on any of these users and choose to edit I get this error message:
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The odd thing to me is that these "Legacy" users are nowhere to be found on my Exchange 2010 server.
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Below powershell script can help you find out the lingering objects in your AD.
$myForest = [System.DirectoryServices.ActiveDirectory.Forest]::GetCurrentForest()
$dclist = $myforest.Sites | % { $_.Servers } |% { $_.Name }
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I have the dreaded broken Mail x64 Control Panel that doesn't work after installing Office 2013 Home and Business on a Windows 8.1 Pro computer. This was a fresh installation, yet Microsoft still has an ancient disk image on their Office.com website
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Strike 1.
Another thread said to update Office 2013. Easier said than done. Windows Update won't do it, even if Windows Update is manually told to search for updates. Strike 2.
Another thread said to disable updates inside an office program (File, Account, Update Options). Then Enable it, and updating should start immediately. Nope. Strike 3.
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Anyone have any ideas?
Michael

Hi Michael,
The issue may occur if the registry entries are corrupted or missing. Usually, repair the Office suite from control panel can fix the issue.
For your case, I would suggest you to run Microsoft Fix It tool (or follow the
manual steps listed in follow article
) to uninstall Office 2013 completely from your computer, then do a re-installation and verify the result:
http://support.microsoft.com/kb/2739501/en-us
If you are able to login to
www.office.com/myaccount, then you can get the latest Office installation file there.
More reference: http://support.microsoft.com/kb/2808266/en-us
Sorry for the inconvenience. Please have a try and feel free to post back.
Thanks,
Ethan Hua CHN
TechNet Community Support

Patching Office 2013 multilanguage - updates to be applied

Hi,
I deployed Office 2013 Std English with a list of Language Packs (german, italian, spanish, ...). To make the deployment, I created an administrative share with the suite (english version) and added several folders extracted fron Language Pack iso (the iso
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Always include English in addition to any other languages that are required throughout your organization.
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The recommended practice by Microsoft
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Plan for WSUS Update Languages
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3. Restart
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The first few programs works well. However, when the installation of SP1 starts, SCCM launches the program, then SP1 fails with code 17302.
Manual installation, through command prompt, with the same switches works fine.
The error is only when remotely deploying.
The system is Windows 7 X86 with latest SP.
Please help!

Hi,
Have you checked the log file? Does it say anything there? Also, where is the SP1 installation file stored? Since this only happens while remotely deploying, check the network or the setting of your filewall.
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It's recommended to download and install
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Hi Bobby,
Let us start with opening Word in its application safe mode. Follow these steps to do so:
Hit Windows key on the keyboard, and start typing
winword /safe in search bar and hit Enter.
If the application works fine safe mode, try disabling the add-ins for the application and check the result:
Click the File tab.
Go to Options.
click Add-ins.
Select or clear the options that you want.
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Office 2013 Home and Business - Click to Run wipes out the Office files from the Programs folder

We are having an issue with a number of clients running Office 2013 H&B in a domain environment, after a click to run update.
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We have to use the office removal tool and reinstall program completely. System restore does not fix the issue.
These are Dell Latitude and the version of Office shipped with the machines as an OEM version. There was nothing pushed from the Dell update utility for Office.
They are running Avast AV and it is not affecting all users presently.
I've been on hold and getting transferred around Microsoft's support lines all day as Microsoft support can't seem to figure out which department should troubleshoot the issue.
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I am doing some research. And I might involve someone who is more familiar with this kind of issue to deal with this problem.
Cheers,
Tony Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please contact
[email protected]

Office 2013 SP1 update on client no longer allows connection to Office Telemetry Database

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