Officejet 4500 will not scan

Ihave an HP Pavilion running Windows 7 Home Premium and an HP Officejet 4500 510g all-in-one. I suddenly cannot scan from the Solution Center or from the front panel of my printer. The Solution Center first gave me an error:
8,[(8,101,0)]. I rebooted computer and tried again, and it scanned a third of a page and froze. I downloaded the new HP Print and Scan Doctor and ran it. It showed an error when scanning the drivers(no error number). It instructed me to unplug printer power, plug it back in, reboot computer and try again.Upon doing so it , the scan doctor came back with another error and said it could not fix the issue and showed me a link to HP Support. Clicked on the link and it was the Driver downloads page. I downloaded the full driver, but have not installed it yet. First, I'd like to know if, since i have the original disc that came with the printer, should i install from the disc, or install the downloaded driver? (Both have the same date of release on them). Are they different somehow? Is one better than the other? Secondly, I'd like to know if i need to uninstall any software or drivers before i install the new one? Or will the new one just overwrite and "fix" the bad one? Thanks in advance for your help. I really appreciate it!
P.S. If i do need to uninstall anything, Please tell me exactly what to uninstall. Thanks!

Hello BLKFEATHER, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
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Hi @eallen1219
From your description, it soudns like we may be haivng a osftware issue. Let's use the following steps to remove currenlty installed software, clean up the Mac, and reinstall the software again;
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Click the Apple icon (   ), and then click System Preferences.
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On the Dock, click Applications, and then click Utilities.
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Restart the printer. Now you can download and install the printer software and install it. > HP-ENVY-4500-series_v12.34.0.dmg
When you add the printer, please ensure you are using the HP driver.
Select Add other Printer or Scanner
Select the printer you are adding and next to 'Use' you can the printer driver
Please let me know if you can scan now. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet 4500 will not print black ink

Our small office has had an Officejet 4500 for a few months now with no problems. Today it has ceased printing any black ink.
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This question was solved.
View Solution.

LancasterJL wrote:
I am experience the same problems on two printers. On my 4500, the black ink doesn't print. The cartridge is more than half full, the heads have been cleaned, the alignment completed. Also, I am experience the exact same issue on a Officejet 6500 with the magenta cartridge. In both cases, it was working...and then it wasn't. [snip]
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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The solution below was found on the sticky post at the top of this board "Fixes and Workarounds from HP"
I think the patch below only applies if you have the original printer software installed, I assume this issue was fixed in later versions of the printer software, Read the patch information carefully.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-69847-2&lc=en&dlc=en&cc=us&...
This Print Driver Update contains improvements for issues related to the following applications and/or print functionality:
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Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

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I need to scan a document and the printer is not recognised either by trying to scan through HP Printer Assistant or by using the menus on the printer. The error is "The HP Officejet 4630 series was not found"On the printer I get "There is no application registered for this event" in windows 10 and the printer/scanner says "Connection Error".Note, I can print OK. Scanning will not work at all.

Hello Tride93,
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Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
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Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Officejet 4500 will not print from internet.

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I work for an internation tech company and personally perform thousands of computer repairs a year. I'm based out of the US working for a US company, and have been working on computers for over 13 years.
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****Please mark Accept As Solution if it solves your problem****

HP Officejet Pro 8600 will not scan using my new OS X

HP Officejet Pro will not scan using my newly installed OS X. Help

Hello MHz67,
Welcome to the HP Forums.
I see that you are having an issue with the dpi not getting any higher than 300. I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF. If you change to scan with the scanner glass then the dpi can be increased.
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

My OfficeJet 6110 will print (with errors) with Yosemite but will not scan

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Hello @snsokstan,
Thank you for visiting the HP Support Forums! I understand you are running into some problems trying to install your HP Officejet 6110 to your Mac running the new Yosemite 10.10 Operating system.
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http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
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HevnLgh
I work on behalf of HP
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Hi kmwenman,
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I look forward to hearing from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hi z5090joe,
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Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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HP Officejet 4630 Will Not Print, despite empty spool

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Hi cjones87,
Welcome to the HP Forums! I understand that your HP Officejet 4630, will not print wireless to your laptop. I am happy to help you with this wireless issue! I have some questions for you:
What Operating System are you using? Windows or Mac? What version?
Is the power cable plugged into a surge protector or directly to the wall outlet? Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Is your printer's firmware up-to-date? Getting the Latest Firmware and Printer Updates.
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Hope to hear back from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Psc 750 Will not scan

hello,
I have a hp psc 750 connected via usb cord to my hp pavilion dv3 running windows 7 64 bit. I can copy and print, but it will not scan. When I try it says I need a WIA driver needed please reinstall with the CD or get it from online. Online says I don't need any drivers when connected via usb (very frustrating!). I have uninstalled and reinstalled the printer. I've tried both a partial and a hard reset of the printer. I have checked that the WIA, Shell Hardware Detection and Remote Procedure Call are all "started" and set to "automatic." I have stopped and restarted all of them as directed in other forums all with no avail. I have downloaded and run the "Scan doctor" from HP and it can't even detect a scanner. I am seriously at a loss and want to throw my printer across the room and as the warranty is no longer relevant I can't get a real HP human to help me without paying money (not going to happen). Any help would be appreciated!
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HELP ME BEFORE I GO INSANE!!!

Hi dna0825,
Sorry that didn't work.
I have provided a post from @pcwizard where he sets the Remote Procedure Call to manual and also the Shell Hardware Detection.
I would try this to see if it makes a difference.
Restart the Dependencies services.
This is a Windows issue and I would highly recommend to contact the computer manufacturer or Microsoft to see if they can resolve this issue if that didn't work.
Please let me know the results.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet 4500 will not scan

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