OfficeJet 4635 Scan To Email

The OfficeJet 4635 is supposed to be able to scan to email, but I cannot figure out how to access this feature. When I select the Scan option on the menu, an error comes up that says:
"No Computer Found: Make sure the printer software is installed on your computer, and that Scan to Computer is enabled."
I do not want to scan to my computer though, I want to scan to email. How can I access this feature?

Hello MannyCFO,
You have to install Full Software to the computer for manage scan to e mail.
After you install the Software you will see the shortcut icon on you desktop. Click on the printer icon on your desktop and then you have to complete of the scan to e mail wizard with your own mail address and smtp port number which it is belong the e mail provider.
please let me know if you need more detail.

Similar Messages

HP Officejet 4635 Scan Software says Device Not Found

I just successfully installed my new HP Officejet 4635 and can operate it wirelessly. I am able to print and I can scan if I use the buttons on the device itself to tell it to scan. However, when I try to load the HP software, it says "Device Not Found". I tried using the HP Scan and Print Doc and it says everything is fine, but I still cannot load the HP Scan software. I need to be able to scan multiple pages into one file, and I cannot do this by using the control panel that is on the device itself. Anyone else have this problem?

Hello lookinforhelp, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scan issues. I would like to help, but I do need a little information first. I am linking a couple of HP Support documents below that will show you how to find which operating system you are using. Also, please include whether your operating system is 32-bit or 64-bit. With this information we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP OfficeJet Pro 8620 Scan to Email Function

HP OfficeJet Pro 8620 is a great value for all the features it provides. "Scan to Email" was one of the reasons i bought this printer. Even though i can make this fucntion work with my gmail and iCloud emails, i feel very uncomfortable in providing those emails credentials while setting up this funciton.
1) Does the printer store the user name/password encrypted?
2) Does EWS encrypt the password while sending it to SMTP service?
3) Does HP provide SMTP service with HP Connected or HP Support Forum (this forum!) credentials. I will feel more comfortable in using HP's username/password for this service than GMail or Apple
Your help is much appreciated.
This question was solved.
View Solution.

Hi,
If I remember correctly, the printer should offer you to save the email address to the adress book while scanning to email, I do not have any acces to the printer correctly to ensure that.
Additionally to add email addresses to the Email Address Book, complete the following steps:
1. Open the embedded web server (EWS) by clicking Printer Home Page (EWS from teh HP Officejet Pro 8620 software Or
by browsing the printer IP from your browser (Click he Ethernet or Wireless icon on the bottom of the screen to see it.)
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address.
4. Follow the on-screen instructions. The entry is added to the Email Address Book.
You may add up to 15 email addresses.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500 A910 Scan to email failure Error Server Failure Try again Later message

HP Officejet Pro 8500 A910n ( CM758A ) Scan to email failure Error Server Failure Try again Later message
Ran HP Print & Scan Doctor - finds no problems. When sending a scanned document to the user email it has " Error Server Failure Try again Later " message . Can run test to the scanner without any errors. Tried to reset the printer - same result.
Any help would be much apreciated. AHuber

Hello there! Welcome to the forums @TheShadow42 ,
I read about the scan to email issue you are having and I will gladly try to help you! I would suggest checking your scan to email settings from the EWS, and perhaps run the scan to email wizard again. You should also see a scan and test option in the setup.
Here is a link to the User Manual, that has quite a bit of great info. Check out page 62 for the scan to email information.
Good luck
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP OfficeJet Pro 8600 Premium - Unable to Enable Scan to Email

I was out the country for the past two weeks, and just returned to find that I can no longer scan to email (or the computer) from the printer. I have verified the email settings many times over, yet I continue to receive the message that "Connection failed -- Click "OK" to go back."
This worked just fine before I left on my trip, but now I can't get anything to scan. I have no issues printing over our network.
Any recommendations? Have been using an email account on our gmail for business account, but also tried switching to my personal .mac account.. Same results on both :/

Hey there
Try connecting to the network again by running the wireless setup wizard:
On the printer display:
Select the right arrow, select Setup, Network, Wireless Setup Wizard
The printer will search for networks in your area, select yours
Input your network/router (WEP/WPA) password and the printer will tell you when it's connected
Now try and run the firmware update again once the printer is connected to the network.
Your other option for updating firmware is via USB connection to your computer if you are running a Windows OS: HP Officejet Pro 8600 N911g_n Firmware
I hope that helps!
Enjoy your weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

My HP OfficeJet 6600 won't scan and email. It used to do it

Explain how to get my HP OfficeJet 6600 to scan & email. I keep getting error messaage that the device is not attached. But it used to scan & email fine prior. All of a sudden it stopped working.

Make sure you have the full driver installed to get the scan features, then check the instructions on how to use the scan to email.. i dont know which operating sys. you have so you will have to choose your own path here
http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=33646&tmp_task=useCategory&cc=us&dlc...

Scan-to-email app with Officejet 6700 Premium printer

how to scan and email
Scan-to-email app with Officejet 6700 Premium printer - attachment does not come through

Hi
Welcome to the HP Support Forums. I see that you are unable to use the scan to email feature of your Officejet 6700 printer because you are getting an unable to connect message.
There are several steps I would like you to try please.
Please turn off your printer.
Please turn off your router. If your router doesn’t have an on/off switch, please unplug the power cord from the router.
After waiting a full 60 seconds please turn on your router (or plug it back in).
After the router has completed its startup routine please turn on your printer.
After the printer has completed its startup routine, please test the scan to email feature. If it works there no need to continue with any further trouble shooting steps.
Please set a manual IP address and manual DNS servers for the printer. I have included a link to another post with the steps, including screen shots on how to do this. Don’t worry that the screen shots show a Officejet 8600 printer, the steps are the same.
Please test the scan to email feature. If it works there is no need to continue with any further trouble shooting steps.
Please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

How can i scan to email with officejet 4500 G510a

I have An officejet 4500 G510a Windows 7 64-bit system-- email settings error "the program could not find any supported email programs on your system.Please install a supported email program and try again". I get this error message when i click email settings in HP solution center trying to "scan to email.

Hi @bfloreza,
Welcome to the HP Support Forums. I gather that you would like to learn how to scan to email with your Officejet 4500 G510a printer.
I have included the How to Scan: From the Control Panel (Including Scan to Email, PDF, or JPEG) document. It will walk you through the process to scan to email.
I hope this helps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Cannot Delete Scan To Email Address on Officejet Pro 8600

I created an email address from the Officejet 8600 control panel for scan to email. I also created two other email addresses by accessing the embedded web server in the Officejet 8600. All three email addresses appear using the 8600 control panel, but the one I created from the control panel is not lised in the E-Mail Address Book when I use a browser to access the embedded web server.
How can I delete the one I entered from the control panel on the printer?

Hey dutch55,
Have you tried power cycling all the devices involved to see if the email setup with the Control Panel of the printer will show up in the list under the EWS?
Unplug the router while on
Wait 30 seconds
Plug router back up and wait for it to completely power up
Restart PC
Unplug printer while on
Wait 30 seconds
Plug printer back up for power
If this still does not get the desired results, then the next best option is going to be to reset this printer to a factory state. This will remove all input data and settings you may have put in the printer. This will also remove the setup you have established for scan to email and will have to be re-setup. I wanted to let you know this beforehand, but this should get you the results you are looking for. I will send the steps to perform this reset in a private message. Before performing the steps please read Bob_Headrick's thread on printer resets, found here.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server. Name and address both verified by ISP. any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Scan to email on HP Officejet Pro N911g

I cannot figure out how to set up the scan-to-email function on this printer. I've tried all of the various ports for the outoging server mentioned in other messages on this subject, but to no avail. I'm using a Mac.
Would love any advice!

Hi @SB-MRE
I would like to help you setup your scan to email. During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
Please use the following document to help you through the setup; How to Scan: From the Printer Control Panel (Including Scan to Email, to a PDF, and to a Network Fol...
Upon opening the document above, click on Scanning to email (N911g and N911n models that use network connections only), then you will see Mac under Step three: Set up the Scan to Email profile.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hp officejet 8600 pro plus. Scan to email suddenly not working.

Hi.
I can't use the 'scan to email' function any longer. It states the email username or password is incorrect. I have checked the gmail settings are correct:-
smtp.gmail.com
port 587 and have tried 465 too.
always use secure connection (ticked)
SMTP AUTHENTICATION
SMTP server requires authentication for outgoing e-mail messages
SMTP User ID(MY EMAIL ADDRESS ENTERED)
SMTP Password
(MY EMAIL PASSWORD)
Am at a loss as to what it could be. Any ideas folks.
Cheers.

Hi,
Ensure the 465 port is selected with the SSL mark checked.
As well verify Gmail's security settings, some latest settings may block the printer from connecting:
Open the following URL and ensure you are connected with the same account being used for your printer:
https://www.google.com/settings/security
Ensure that 2-step verification is set as Off, change it if required.
Ensure that Access for less secure apps is Allowed, change it if required.
Now try testing the outgoing email profile settings from the printer homepage or the HP software.
Please let me what happens,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

OfficeJet Pro 8600 How To Change Scan to Email Signature

It's getting a little frustrating with all these updates and changes - not being to find where to accomplish anything. I cannot for the life of me figure out where to change my "Scan to Email" signature. I changed real estate companies and need to change my scan to email signature. The new HP Connected is only good for trying to sell you more stuff. Oh, and Windows 8 and all these apps that you're supposed to download now . .also don't give you a place for any of these settings!
Signed,
Totally Frustrated

Hi there,
I'm not an expert on this topic, but I found some information in the product manual that I hope will help. I'm sorry trying to make this simple change has been such a frustrating experience!
The product manual is located here. Go to page 55 for information about setting/changing scan to e-mail settings.
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.

8500A PLUS - Scan to Email - to another 8500A Plus email address will it print with no PC?

Wanted to know if anyone has tried using two HP Officejet Pro 8500A Plus SCAN to EMAIL feature without the use of a PC. Anything to look out for before spending the money on two of these units? Basically i want to set one up at my office the other at my home and use them without a pc using dsl internet to send and receive scans .

If you have 2 8500a with the scan to email option you will need a pc to set up your scan to email and once that is done you could register those 2 printers and enable eprint and using that address you could scan an item from one and email it to the other and it will work using eprint. I hope this helps
I was an HP employee
If I have helped you solve your issue please mark it as solved
**Say Thanks By Clicking on the Kudos Star**

Can scan to email but cannot scan to computer using 6830 and OS Yosemite

I just purchased 6830 to use with my imac with Yosemite. I am able to scan to email but I am not able to scan to computer. I have installed the latest driver . I followed directions to access HP utility and there was no way to get to scan preferences. Any ideas how to scan to computer. I keep getting message to open up the utility which does not get may anywhere.

Hi @pfgoodman1,
Welcome to the HP Forums!
I understand that you can scan to email but cannot scan to computer using your HP Officejet 6830 and OS Yosemite. I am sorry to hear this but I am happy to help!
First, I would make sure that the full feature software and driver is installed and not just the basic software.
Then I would recommend the following guides:
Scan From the Control Panel (Including Scan to Email, to a PDF, and to a Memory Device) for HP Offic.... (Select Scanning a photo (.jpeg) or document (.pdf) to the computer.)
A 'No Computer Found' Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One ....
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

OfficeJet 4635 Scan To Email

Similar Messages

Maybe you are looking for