Officejet Pro 8625 won't print.

Recently purchase Officejet Pro 8625.  It won't print from my XP computer, USB interface.  I have connected a Vista laptop to it and it prints.
When I send a test page to it, the print dialog box shows the print job status as "spooling", then the job disappears, but it didn't print.
I tried downloading the 8625 basic driver from HP's site.  As I walk through the setup, when it asks me to plug in the USB cable, I can't go any further.  I don't think that the computer can see the printer.  I have another printer, and using the same USB port and cable, I can print without problems.
Thanks for any suggestions!

Hi,
Try following the HP Print and Scan dovtor by selecting Fix Printing and select if that may help resolving the issue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-135113-1&cc=us&dlc=en&lc=en...
If that does not help resolving the issue, Click on Start > All Programs > HP > HP Officejet Pro 8620 and select Uninstall to remove the software.
Click the Start button and then click on Run.
Type spool into the run dialog and click on OK.
Open the Drivers folder.
Open the w32x86 folder.
Next, open the 3 folder.
Locate the HPBXPSRENDER.DLL file within this folder, right click it and Rename it into HPBXPSRENDER.OLD
Once you are done, download and install the latest software below and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124140-3&cc=us&dlc=en&lc=en...
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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