Windows 10 and the OfficeJet Pro 8625

I updated from Windows 8.1 and now when i try to scan and send the results directly to the computer on a wired network connection, i get an error message that states "The HP Officejet Pro 8620 was not found".The printer works fine.I've reinstalled the drivers (which ominously don't mention Windows 10) and still the problem exists.Can anyone help?

That is ominous, particularly because this is in direct conflict with the documentation that states that you should be OK. You might try a couple of things, just because the reinstallation of the drivers may not have "taken" properly. If you have not already done so, Download a copy of the Full Feature Software from the printer's Website Support page:HP Officejet Pro 8625 e-All-in-One Printer You might try removing the printer software from Programs and Features,Shut down the computer.. Restart everything, including the router. Install a fresh copy of the Full Feature Software. Help, Instructions, Tips:Install Full Feature Software – Printer If it remains a steaming Pile of Rubble, you might contact HP Technical Support: If you are in the USA / Canada, fill in the Web form and leave contact information:Contact HP – USA - Assistance HP Tech support/ Customer Service – Some English Speaking CountriesIncluding UK and Europe When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click my Answer Accept as Solution to help others find Answers.

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Officejet pro 8625 will not print

Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

Hello , Welcome to the HP Support Forums!
I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Officejet Pro 8625 won't print wirelessly

Printer worked and printed wirelessly for a couple of months and then all of a sudden it stopped being able to print wirelessly.
Everything seems correct, wireless connection, printing test paper, etc.
But when I print a MS office word file from T430 win 8.1 laptop, the print pool show the status 'Printing' and then gone. In the panel of Officejet 8625, there is a message 'Printing Report' flashed in very shot time. Then nothing happans.
I tried to reinstall the printer, use HP Printer Assist and HP Print and Scan Doctor, even check the printer status in printer's Web Serive, everyting seem Ok. In Embedded Web server, Tools->Job Magagement->Job Monitor, the job stutas shows 'Completed'
Any ideas on how to solve this?
This question was solved.
View Solution.

Hey @ziyoo,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the issue that you're experiencing when trying to wirelessly print from your Windows 8.1 computer to your HP Officejet Pro 8625 e-All-in-One Printer. Thank you for including all of the troubleshooting steps you have attempted prior to reaching out for support. At this time I do not think the wireless printing issue that you're experiencing is being caused by your printer or your network connection. Rather, I believe the wireless printing issue is being caused by your Operating System.
Recently Microsoft has released a Hot Fix to correct network printing issues within their Windows 8 and Windows 8.1 Operating Systems. These wireless printing issues consist of 'partial printing' and 'offline' issues. The issues appear to affect multiple makes and models of wireless printers. Can I please have you click here to download the Hot Fix. Once the website opens please click the button for Hotfix Download Available. Please follow the onscreen prompts to install the Fix. Once the Fix has been installed please test printing again. If printing still fails you may need to restart your computer to allow the Hot Fix to take affect. Once your computer comes back on please test printing again.
Please respond to this post with the result of your troubleshooting. Good luck!
X-23
I work on behalf of HP
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Server 2012 officejet pro 8625 issues

I have two OfficeJet Pro 8625 computers which were both being shared on a Windows Server 2012 system. One of the print queues is now not working at all and the other print queue can be printed to from a desktop machine but will not work if I try to print a test print or anything else from the server itself.
I would prefer to use type 3 print drivers if possible, although almost all the desktops are running Windows 8.1.
The printer that I can't print to at all through the server I did manage to get working on a desktop machine printing straight to the printer over the network rather than through the server.
We also have two OfficeJet Pro 8600 (plus?) printers at the site.
The server is using the 8625 driver from basic printer driver package 64 bit (downoaded from server 2008 r2 link).
The driver at the server 2012 link either incorrectly pointed to the 32 bit version or I somehow clicked on the wrong link.
I have tried using the 8625 drivers, 8600 series class drivers, 8600 drivers, HP PCL3 A-
size printer class driver, but have no luck in printing to the printer through the server.
Any help or suggestions?
Thanks

Thank you for letting me know. Let's try some more steps:
I would recommend uninstalling the software on your computer by following this HP document here. Once this is complete, clean out your Temp folder on your computer by follow this document here.
Now, perform a clean boot on your computer by following this Microsoft document here. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program. Next, you can install the full feature software from the HP Website here.
Please re-run the fax setup wizard from the HP software (Printer Assistant). Let me know how your progress goes!
I worked on behalf of HP.

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode. The sender receives an error "no answer".
When I call the fax number, if I touch the screen it will wake up immediately to receive the fax.
Printing from the computer while in sleep mode works fine.
Please advise. Im missing important faxes and can only set sleep mode to a maximum of 15 mins, so I have an alarm set to touch my machine every 15 mins. sigh...
Thank you,

Hi Willia,
Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
First let's go ahead and make sure the OJ 8625 is plugged directly into a wall outlet, using a power bar or surge protector can cause the printer to lose basic functionality over time. To get a better understanding take a look here: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
Now, I would like you to update your printers Firmware, click on the link below and follow the on screen instructions:
HP Officejet Pro 8620/8625 Firmware Update
Are you now able to receive incoming faxes when the OJ 8625 is in sleep mode? If not, I would like you to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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Officejet Pro 8625 won't print.

Recently purchase Officejet Pro 8625. It won't print from my XP computer, USB interface. I have connected a Vista laptop to it and it prints.
When I send a test page to it, the print dialog box shows the print job status as "spooling", then the job disappears, but it didn't print.
I tried downloading the 8625 basic driver from HP's site. As I walk through the setup, when it asks me to plug in the USB cable, I can't go any further. I don't think that the computer can see the printer. I have another printer, and using the same USB port and cable, I can print without problems.
Thanks for any suggestions!

Hi,
Try following the HP Print and Scan dovtor by selecting Fix Printing and select if that may help resolving the issue:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-135113-1&cc=us&dlc=en&lc=en...
If that does not help resolving the issue, Click on Start > All Programs > HP > HP Officejet Pro 8620 and select Uninstall to remove the software.
Click the Start button and then click on Run.
Type spool into the run dialog and click on OK.
Open the Drivers folder.
Open the w32x86 folder.
Next, open the 3 folder.
Locate the HPBXPSRENDER.DLL file within this folder, right click it and Rename it into HPBXPSRENDER.OLD
Once you are done, download and install the latest software below and check for any difference:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124140-3&cc=us&dlc=en&lc=en...
Please let me know if that may help,
Shlomi
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Officejet Pro 8625 Photo print colors not matching monitor!

I just purchased this Officejet Pro 8625 yesterday and while I love many of it's features, I noticed that when printing photos the prints come out very dark and even a bit 'muddy" ie they not only do not match what I see on my Samsung monitor, but they are not really even close. I have used an HP officejet 7310xi for many years...and photos printed from that have been nearly always true to the original photo files/monitor appearance.
I have already run all the printing tests, and they all actually look fine other than Test #1 from the Print Diagnostic page...so calibrated the linefeed. The print heads are clean, etc. I spent over an hour on the phone with tech support early this morning and no resolution...so I am at a loss here as to why the color is so off. The tech told me that the ink cartridges that come with the printer might be the issue, but I don't understand why that would be the case if it's authentic HP ink.
I am using good glossy photo paper and have tried several settings, and printing from both within Photoshop Elements 11 with the RGB color settings, and from PSP 9, as well as without going through any editing program. Nothing has helped.
Before I give up and return this printer (because while I need it for faxing and other functions, I also need photo prints that at least come close to what my monitor shows), I'm hoping someone here might have some ideas.
The tech and I did download the most recent drivers/software from the HP website as the software on the included cd was actually not the most recent.
Thank you!

My suggestion about using the onboard USB is to rule out both the USB & WiFi ports.
If printing from the 8625 USB port produces the same results then you may have a defective printer.
Have you also tried printing a sample image that is not yours? (using the O/S image program)
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I am not a HP employee.

Print Preview feature for Officejet Pro 8625

I just got an HP Officejet Pro 8625 and set it all up. Ready to use now. But, not finding any way to select a 'print preview' as I could with my previous Officejet All-in-one. Anyone know where it can be, or did HP just eliminate it? It sure saves a lot of wasted paper and ink.

Hello,
Please click HERE to see if the steps help you.
Also let me know if you are referring to printing using Memory card / Copy or from an application using PC ?
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Software Conflict between HP G4050 scanner and HP Officejet Pro L7700 all-in-one

I have a Sony Vaio pc, OS Windows 7 HmEd 64-bit (updated), using Norton 360 (updated).
My pc and a Mac are both connected wirelessly to the Officejet Pro L7700. My pc is connected to the G4050 with a USB cable, as the G4050 does not have wireless capability.
The conflict is: (I initially had L7700 installed on my pc, and all was well) After installing the G4050, all worked for a while, then I go to print/scan, and receive error message that neither machine can be found, (though both are installed). So, will uninstall and reinstall one or both machines. It works fine for a while then, then same thing. I've uninstalled and reinstalled 5 times in a year. There is a conflict with the sofware of the 2 machines. All other software on my computer works fine, and if I'm using only one of the HP products all works fine - the conflict is the software for these 2 HP products TOGETHER.
1. Is it possible to successfully use both of these machines installed on a pc?
2. Do I need a patch, or how can I make this work?
Currently, I just have the L7700 installed and working great, but very soon I need to (again) install the portable G4050 to scan negatives and prints.
Please help! I love HP products. How can I get these 2 to work together? If not, what else can I do?
Thank you in advance for a prompt response.

Hi , Welcome to the HP Forums! I see that you cannot get your HP Officejet Pro 8600, and HP Officejet Pro 6600 printers to work on Windows 10. And, I am happy to help! According to this guide, Windows 10 Compatible Printers, both printers are compatible with Windows 10. So we will need to do some troubleshooting steps in order to get them to work. Some questions for you: To verify both printers hardware is functioning standalone, are you able to make copies using the scanner glass? Copying a Multipage Original.Do you see any error messages on the computer screen or any of the printers display screens? In the meantime, please try the HP Print and Scan Doctor, and post the results! Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes

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Hi there cv4928,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using and what application will we be printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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This page outlines the limited use you can make of an existing iCloud account with Snow Leopard:
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The requirements for Lion are:
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2GB of memory
OS X v10.6.6 or later (v10.6.8 recommended)
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To purchase it you will have to ring Apple at the number given at the bottom left of this page.
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I cannot get the officejet pro 8500a to print with airprint

i cannot get the officejet pro 8500a to print with airprint

Hello,
Without having any specifics, I might suggest going to this link which is an excellent document that describes Airprint printing issues and what to do about them. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&product=4116838&tmp...
I worked for HP but my posts and replies are my own....Thank you!
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I am trying to open PDF files from safari, but when I click on them they open in a separate window and the information is encrypted. Any ideas on how to get them to open them in Adobe? Any help please!

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The pdf is loading as html code. If you save it, it will download as :
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Change the extension to .pdf
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You can use the two graphics cards, but it's only useful if you have more than two displays. It won't give you higher speed.

Windows 10 and the OfficeJet Pro 8625

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