Offline Address Book and GAL corrupted.

I have and Exchange 2013 cluster with 3 servers all performing both CAS and MB roles. This environment was originally a 2003 server, then 2007, then 2010, and now 2013 so it has been migrated many times in the past. It seems at some point something was missed
and now we are having serious issues.
It started when I was unable to create new profiles in Outlook. After much troubleshooting and digging I found I was also having a problem creating new mailboxes in Exchange and even updating settings such as mailbox limits. When I try to create a new Mailbox
I receive the error:
The LdapRecipientFilter "(& (mailnickname=*) (| (&(objectCategory=person)(objectClass=user)(!(homeMDB=*))(!(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=user)(|(homeMDB=*)(msExchHomeServerName=*)))(&(objectCategory=person)(objectClass=contact))(objectCategory=group)(objectCategory=publicFolder)(objectCategory=msExchDynamicDistributionList)
))" on Address List or Email Address Policy "\Default Global Address List" is invalid. Additional information: The attribute type 'mailnickname' or its syntax is not defined in the schema.
This all seems to come down to issues with the Global AddressList and the Offline Address List. Thanks to other posts and Google I found that I should simply update these list using Get-AddressList | Update-AddressList and Get-GlobalAddressList | Update-GlobalAddressList.
These commands however through some erros:
Get-AddressList | Update-AddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
[PS] C:\Windows\system32>Get-GlobalAddressList | Update-GlobalAddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
Get-AddressList | Update-AddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
[PS] C:\Windows\system32>Get-GlobalAddressList | Update-GlobalAddressList
WARNING: The recipient "MyDomain.local/Users/HealthMailboxc5809e7b325d447f91bc3d7ea36c15e2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox6d5b50c9e47e4ad283e5ceef43f051e8" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Users/HealthMailbox033a6d5dc2734020861241094e333a83" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox3b9adbecf3224170aa5827a8b9dd8173" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailboxb55608d9ec2c42029346ccf54541fc45" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Monitoring
Mailboxes/HealthMailbox70d4dd84317b4819a90a2dff0178614b" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 2" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 3a" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/OAB Version 4" is invalid and couldn't be
updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book -
\/o=MyDomain\/cn=addrlists\/cn=oabs\/cn=Default" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Offline Address Book - first administrative
group" is invalid and couldn't be updated.
WARNING: The recipient "MyDomain.local/Microsoft Exchange System Objects/Schedule+ Free Busy Information - first
administrative group" is invalid and couldn't be updated.
From what I read this is due to invalid characters in these entries of the Address Books. If I still had my 2010 box I could go in to the Exchange Toolbox, manage the Address Lists and change the Alias of these entries. I don't have a 2010 box though. All
I have is 2013 and from what I have read there is no way to manage the Address lists through the ECP.
I have tried changing them in the Shell with this command:
Get-Mailbox | Where {$_.Alias -like "* *"} | ForEach-Object {Set-Mailbox $_.Name -Alias:($_.Al
as -Replace " ","")}
But this did not work.
How do I fix this issue in an Exchange 2013 environment? Please let me know if more information is needed and thank you in advance for any help.

Hi,
I suggest we rebuild the GAL by contacting a Microsoft Support, or it will be a non-support environment. For your reference, a simple version of the rebuilding steps:
1. Remove the current GAL
2. Run “/PrepareAD” and it will recreate the GAL.
Regards,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Similar Messages

Exchange 2010 - Offline Address Book and Global Address List Issue!

I don't think I'm going crazy but cant find out why this is happening?
When I search the Address book in cached mode (OAB) in outlook for "Jackie W"
I get a number of users which include "Jackie W***"
but some are "Jackie K***" or "Jackie B***"
but their Office is set to "Westminster"
But this is the strange part when I search on the address book with Cached mode disabled (GAL) I only get users with Surnames begging with
"W" so only "Jackie W***" show up and if I just type in "Westminster" I get users form that location! but not a mix like on the OAB! Also when using the OAB if I type
"Jackie West" it brings up the Jackie from Westminster but this dose not happen when using the GAL because there is no
"Jackie West" in the Address book?
To my knowledge the OAB is just a Copy of the GAL that updates every 24 hours, and should be the same (give or take a few starters and leavers in the last 24 hours) and should pull up the same information when searching is this correct or am I going crazy!
:D
Technical Beta Tester || Matthew John Earley BSc (hons) || www.o0MattE0o.myby.co.uk

Hi MattE,
Does it happen for each Outlook profile you have, from every user account which is on Cached Mode.
A.If not then I believe OAB copy is either corrupted or Out of date.
Checking it on OWA would confirm the actual GAL data.(Similar to Online Exchange)
Client side update runs by default at Startup and every 24hrs , if skipped it will wait for next day or manual update.
1.In Outlook 2010, select the File tab in the upper left corner, then Download Address Book from the Account Settings drop down menu.
Outlook 2007 users should select Tools from Outlooks uppermost menu, then Send/Receive and Download Address Book from the Tools drop down menus.
2.The Offline Address Book window will appear. Make sure the following options are selected:
##De-check the Download changes since last Send/Receive option
##Make sure Full Details is selected
##Make sure the \Global Address List is selected from the Choose address book drop down menu
Q: How frequently is the offline address book updated on the Outlook client?
A: If left constantly running, Outlook in cached mode automatically updates the offline address book on the client every 24 hours. The 24-hour time period is measured from the time that the offline address book was last downloaded successfully. For example, if you complete an offline address book download at 09:00 today, Outlook will start the offline address book download the next day at approximately 09:00. Therefore, different people will receive updates at different, random times.
Note The default setting on the Exchange computer is to generate an offline address book differential file every morning at 04:00. For a change that is made in Active Directory to reach the client computer, the following events must occur:•The change must be picked up by the Exchange computer that generates the offline address book files. This can take several hours. At worst, it can take 24 hours. This variable will be referred to as "x."
•The Outlook clients must download the offline address book updates every 24 hours. This update can take several hours. At worst, it can take 24 hours. This variable will be referred to as "y."
The update reaches the client machines x+y hours later. It would be rare for a client to ever experience a 48-hour delay or more unless there were some Active Directory or public folder replication issues.
B.If yes, then there is a issue with OAB generation, that needs further troubleshooting depending on the distribution structure used Public Folder based or EWS.
• Try following:
EMC > Organization configuration > Mailbox > Offline address book.
Then right click on "Default offline addressbook" and select properies.
Click on "Distribution" tab, and untick "Enable public folder distribution". Click "Apply" and "OK"
Update the Address Book. Let replication finish.
Now go back to same location and tick "Enable public folder distribution" back again. Click "Apply" and "OK".
Here is a old times article I like:
Offline Address List Generation Overview
http://blogs.msdn.com/b/dgoldman/archive/2005/03/31/overview-of-the-oabgen-process.aspx
One More Old but relevant:
Administering the offline address book in Outlook
http://support.microsoft.com/kb/841273
Regards,
Satyajit
Please “Vote As Helpful”
if you find my contribution useful or “Mark As Answer” if it does answer your question. That will encourage me - and others - to take time out to help you.

Problem with an unavailable server and the "Offline address book" rol

I have a site with two Exchange 2007 servers and tried to install a new Exchange 2013 but the process did not end well.
Now the 2013 server has the role of "Offline address book" and is no longer available which creates multiple problems. How I can do to remove the references to the 2013 server and move the role referred to one of the existing Exchange 2007 servers?

My recommendation would be to fix whatever went wrong and complete the setup.
The server is probably the generation server for a new offline address list. Check that by entering the following command.
Get-OfflineAddressBook
If there's a new list created by Exchange 2013 setup, you can simply remove it using Remove-OfflineAddressBook, and that should take care of what you're seeing.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Send/receive hang on "Offline address book Connecting to Microsoft Exchange" and will never finish?

When I hit send/receive on a few clients the process will hang on "Offline address book Connecting to Microsoft Exchange" and will never finish? These same user can long on the OWA and send/receive just fine. The problem is that while it's hanging it can't go out and look for new email. Any thoughts?

I had similar problem.
This actually arose due to the fact I had mistakenly set the Default web Site directory with a HTTP redirect which applied to all subfolders including OAB.
I did then rectify this by going into individual subfolders and unchecking Http Redirect from each sub folder, however unknowingly it created/modified a webconfig file under the OAB virtual directory. (you can explore it to see the
file there)
If you test your OAB url (for people with the issue), which is : http(s)://servername/oab/[code]/oab.xml you will get Error 500.
Each time Outlook 2007 was trying to connect to get OAB, it was trying to read that webconfig file.
I fixed this by changing the permissions on that webconfig file to allow everyone and the above error was done, and also my Outlook 2007 was downloading the OAB again!
Now if the above fix did not fix your problem, you can temporarily effectively disable OAB by unticking Web Distribution of OAB and Public Folder Distribution in EMC under Organisation/Mailbox/Offline Address Book. Users will be able to do a
send/reiceve without any errors/issues. However, if a new contact/user is added to your AD with exchange attributes, the clients will not be able to see this. I'm guessing if cached mode was also not used, issues would also occur if they tried using the GAL.
acidack, you are a lifesaver.
I looked at the other webconfig files in the internet directories and noticed they all had 'Authenticated Users' with read permissions while the OAB one did not. Adding this group with read permissions solved the problem; Outlook 2007
users are no longer frozen on the 'Offline address book connecting to Microsoft Exchange" message.
What caused this? I'm not sure. I was messing with the web settings trying to redirect people to OWA. Something I did must have caused this file to be re-created without the needed permissions.
Acidack and AndrewB, You are both live savers. After all these years, your solution to this problem is still spot on.

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Issues with Global Address Book and Out of Office saying Exchange is Offline.

So we have an Exchange 2010 server that has been running fine for quite a few years. We recently changed our firewall to an ASA 5510 and created all the firewall rules necessary to have email work through it. Everything works fine so naturally we thought
everything was good to go.
Then I started getting messages that the Out of Office wasn't working an that when users where trying to set their away message they would get a message from outlook that the exchange server was unavailable, yet when I
check the outlook client it would say Connected to Microsoft Exchange at the bottom. I thought this was crazy so I started looking further into it and it turns out that the name for the server owa.xxxxxx.net points to a public address, which of course lives
on the outside interface to the ASA. In ASA world it doesn't like private space (ie. 192.168.x.x) talking to the outside interface and drops the packets, where our old firewall did not. So as a short term fix I had the users using OWA site with a internal
address to set their out of office message. This worked fine until today when I rebooted the email server and started getting support calls saying that when users where selecting the To: button in a new email that once again they were getting messages saying
that they were not connected to exchange, yet they once again outlook said they were. I then started playing with the host name owa.xxxxxx.net again. This time I changed the hosts file on a box and pointed the internal IP of the exchange server to that
host name. Restarted the outlook client and things started to work as they should. I have played with split DNS to see if this would help so I wouldn't have to do this with every client in the network, and it was promising until I realized that we many hosts
that use this domain and an external DNS server that takes care of these requests that now the internal users will never reach. Funny part is that if we take one of our laptops out side the network everything works fine as well.
So I'm guessing that some of the processes that connect Outlook to Exchange use the FQDN of the server or IP address, and that other things such as the Global Address Book and Out of Office use the External Host Name.
Any help to point these request at the Internal FQDN/IP would be great, or if someone can think of another way of dealing with this issue would be greatly appreciated.

Hi Titan,
correct me if i have missed something but are users able to look up contacts in GAL?
If you update (ex mobile number for a user) then run the following commands(one for each line):
Get-GlobalAddressList | update-GlobalAddressList
Get-AddressList | update-AddressList
Get-OfflineAddressBook | Update-OfflineAddressBook
Restart Your Outlook in 5 min,then do a manual OAB download.Is info on that user updated?
Does GAL from frm OWA?
if im not wrong,Status and Out of Office use EWS for status update.
Please run the following command:
Get-WebServicesVirtualDirectory -Identity “mailserver01\EWS (Default Web Site)” |fl *internalUrl*
where mailserver01 is the server that is having the issue.
Then please check if internal URL is correct for that server (and those that are having issues.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Off2work

Exchange 2010 and Outlook 2010 Offline Address Book Download

Hi All,
Strange problem that I can't seem to get to the bottom of.
On a couple of users, about 10/100, can't seem to download the Offline Address Book. When they do a manual Download Address Book through Send/Receive Group, the progress window will remain at about 5% and the status will show "Copying Offline Address Book
Template File". If I leave the window, it will be the same for a couple of hours without erroring out.
We have a casarray set up, forced the ports to 59595 and 59596 for the address book as mentioned the guide. We are not doing SSL redirect on the Virtual Directory. Test-AutoConfiguration from Outlook returns the correct entries. Works for most users but
not all.
On the users that do not work, I've tried deleting the users profile, deleting the Outlook Directory under AppData. Sometimes, magically (for a lack of a better word), if I check the Offline Address Book Directory a few days later, there are files there.
If I then do a manual Download, same thing, the progress bar will be stuck.
Puzzling as I'm not quite sure what else to check.
All clients are on Windows 7 and Outlook 2010.
Any ideas?
Thanks,
Dave K

I also used your recipe --disconnect the wireless mouse-- and the OAB update worked right away.
     (It is not a Microsoft mouse.   )
Thanks for the information.
I have been trying to find information on non-HID.
If you have any quick tips or a pointer to info about this, I wanted to get a better understanding of this topic.
Does this "wireless" for the mouse use the same "wireless" for the laptop regular network access via WiFi ?
(We had some evidence that when the laptop did not use the wireless mouse the OAB worked OK and/or when the laptop was running only on WiFi the OAB worked OK.    Not sure if this is all the same root cause.)
Also, does anyone know if this is something that Microsoft will fix at some point ?
We are trying to determine if "few or many" people here might be having OAB failures and have not reported it.
Thanks again.
keywords ---- Outlook 2010 Offline Addrress Book update OAB Exchange 2007 cache mode wireless mouse Windows 7 W7 hung manual OAB update scheduled / automatic OAB update
==

Best Solutions For Offline Address Book on Workstations Not Updating Frequently Enough?

We use Exchange 2010 SP2 and we set Outlook 2010 to Exchange Cached mode by default for all workstations. This seems to work OK for the majority of email most of the time, but because we are very frequently adding and removing external mail contacts
and and adding and removing them from distribution lists, the GAL and distribution lists memberships are frequently out of date in the middle of the work day.
Sometimes the users can manually download an updated OAB assuming it has been updated on the server, but sometimes the OAB is not updated yet and redownloading the OAB solves nothing. It is a lot of hassle, confusion about bounced messages and
missing contacts and phantom names in distribution lists with this method.
I notice that for mail contacts, there is an All Contacts address book that is live, but it does not include include anything else other than contact addresses. Distribution List memberships are still out of date until the OAB is updated on the server
and then downloaded to the Outlook client. This is taking too long.
Is there a keyboard shortcut to force the client to do a GAL address lookup in online mode rather than using the cached OAB?
Can Outlook display both an online and offline address book for the GAL and let the user manually select online version of the GAL if a contact or new mailbox or DL has not synced to the OAB yet?
If we set the registry key to force online address books even when Outlook is in cached Exchange mode, is there any performance downside for PCs on the LAN other than the GAL being unavailable when the network is not available?
Would the Exchange server have a significantly higher load if most PCs were accessing the GAL without an OAB cache?
If we should not expect a significant increase in server load or network traffic, we might set desktops to use online access to the GAL and only laptops to use OAB.

Hi,
If users are accessing the GAL without OAB cache, definitely it will increase in server load and network traffic. If you are in cached mode, one suggestion is to define that in Send/Receive Settings:
Go to Send/Receive Groups -> Define Send/Receive Groups
-> Select the account and Edit -> Select
Include the selected account in this group, and check Download offline address book -> Click
OK -> Go back to Send/Receive Groups, select the frequency for automatic send/receive(Schedule an automatic send/receive every x minutes.), and then close.
I hope this setting can help in your scenario.
Regards,
Melon Chen
TechNet Community Support

Offline Address Book problem with Outlook

Hi all.
A strange issue is occuring in my company. Few of my users do not appear in the Offline Address Book in Outlook (in cached mode) but they do appear in the Global Address list in Online Mode or OWA. I have tried to delete the oab files from the local workstation
and downloading the OAB again with no luck. What I find strange is that if I open the udetails.oab file from the user appdata directory with a text editor then I can find the users in there !
So in short, if the Offline Address Book oab files include all users, why isnt Outlook able to find them ?
Regards,
Fred.

Well, I got in touch with Microsoft regarding this issue and it turns out that this is not an Address Book problem as such. The problem is that there is a certain size limit to the Active Directory user object. When that size limit is
reached, users stop to display correctly (or not at all) in the Offline Address Book. There is a Hotfix available for Outlook 2010 that overrides that limit and a Hotfilx for Outlook 2007 is expected in April.
The root cause is in our case that we have a certificate authority issuing user certificates. When users log on to multiple machines they get issued multiple certificates which pile up and finally their AD user object exceeds this
size limit. The quick fix is simply to remove the certificates from the user account in ADUC (Advanced Mode - Published Certificates). When the Offline Address Book has been rebuilt and downloaded all works fine and all users are displayed... The real solution
is to reconfigure the certificate templates not to reenroll new certificates if a duplicate one exists but that requires some considerations based on the needs of your environment.
Hi FMG,
I am having the same GAL issue with only 2 users; however I’m having some further issues. As you suggested, I checked the users published certificates except
that there were no certificates listed for the users at all.
Have you had any luck with a response from a Microsoft rep for this issue, or can you provide any further assistance?

Address book and bluetooth phone

Hi,
I have been trying to use my bluetooth enabled mobile phone with the address book to dial numbers and send sms. I am using the Nokia N80, Nokia 9500 and the Motorola Razr V3 BLK. But when I pair the phone with address book and click on the tab of the contact, address book loses the bluetooth connection and the Send SMS and dial number options are not highlighted.
I have tried looking around for help, but haven't found anything other than BluePhoneElite. I would appreciate it if anyone could help me with this.
Best Regards,
Aditya

I have the same problem with my Nokia N70 whereas in the past I've had this address book connection with SE T610 and SE K700i, though with the 610 I had to troop round the re-pairing route a couple of times and with the 700i, I had to wait for Tiger.
If you clear the settings and pair again in the Bluetooth wizard, at the point where the paired services screen shows, the Address Book option is clearly missing. It may be that 10.4.6 has rewritten the configurations for these phones, or it may be that we have corrupted or outdated preference files and perhaps somebody could advise on which files we might check.
It's certainly frustrating to be missing this facility when my phone can both sync and work as a high speed modem through Bluetooth. The Address Book facility may be the lowest priority, but it remains a useful extra feature which I miss.
PowerBook 15" 1.67 Mac OS X (10.4.6) Plain vanilla OS

Cannot create a new Offline Address Book

I have 2 instances of Exchange Server installation in one single organisation (by one per domain):
1. Exchange 2010 Version 14.3 (Build 123.4).
2. Echange 2013 Version 15.0 (Build 1044.25).
I have created new OAB and arbitration mailbox following
this article.
It is result of command:
[PS] C:\Windows\system32>Get-Mailbox -Arbitration | where {$_.PersistedCapabilities -like "*oab*"} | ft name,servername
Name ServerName
BK Arbitration OAB vsrv-exbk
But when i try generate new OAB using command:
Update-OfflineAddressBook -Identity "OAB-FAB"
I get this error message:
Не удалось создать автономную адресную книгу "\OAB-FAB". Это может быть вызвано двумя причинами: служба помощников по обслуживанию почтовых ящиков не
запущена на сервере "SRV-MAILBOX.xxx.local" или у вас нет разрешений на выполнение этой операции. Сообщение об ошибке: "Не удается вызвать службу по
мощников по обслуживанию почтовых ящиков на сервере. 'SRV-MAILBOX.xxx.local': сбой. Ошибка RPC: -2147220990.".
+ CategoryInfo : InvalidResult: (OAB-FAB:OfflineAddressBookIdParameter) [Update-OfflineAddressBook], LocalizedException
+ FullyQualifiedErrorId : [Server=VSRV-EXBK,RequestId=84bb0fb1-d6dd-4718-a704-4e9a20e178b6,TimeStamp=19.02.2015 12:07:00] [FailureCategory=Cmdle
t-LocalizedException] 12FE7FE1,Microsoft.Exchange.Management.SystemConfigurationTasks.UpdateOfflineAddressBook
+ PSComputerName : vsrv-exbk.xxx.local
Roughly translation from Russian is - "Cannot create a new Offline Address Book
"\OAB-FAB" This may be caused to two reasons: the service "Mailbox Assistant service." did not started on "SRV-MAILBOX.xxx.local"
server or you do not have permission to perform this operation.
I investigated this situation and found out that i have "Organisation Management" role on my account, and "Mailbox Assistant service." is started on server "SRV-MAILBOX.xxx.local".
I try to restart the service but it does not fix this issue.
Please help me ;)

Hi,
How did you create a new OAB and an OAB Generation Mailbox? When creating new OABs after Exchange CU5, we need to specify the GeneratingMailbox property.
For example:
New-Mailbox -Arbitration -Name "BK Arbitration OAB" -Database DB4 -UserPrincipalName [email protected] –DisplayName " BK Arbitration OAB"
Set-Mailbox "BK Arbitration OAB" –Arbitration –OABGen $true
New-OfflineAddressBook -Name "OAB-FAB" –GeneratingMailbox "CN= BK Arbitration OAB,CN=Users,DC=contoso,DC=com" –AddressLists "Default Global Address List"
For more information, please refer to this article.
http://blogs.technet.com/b/exchange/archive/2014/05/13/oab-improvements-in-exchange-2013-cumulative-update-5.aspx
Best Regards.

After install KB2889927 Outlook client cannot load Offline address book.

After install KB2889927 Outlook client cannot load Offline address book. Client says: Offline address book Connecting to Microsoft Exchange, and does nothing.
After Uninstall KB2889927 Outlook clent download address book successfully.
Somebody has a problem with KB2889927?
P.S. Exchange 2013 SP1 RU6

Hi,
According to your description, I noticed that the issue occurred after install KB2889927 for October 2014 Office 2013 updates.
I read the
November 2014 Office Update Release and find that the following KB can resolve the OAB download issue in Outlook 2013, please install it to have a try:
For Office 2013: http://support2.microsoft.com/kb/2899493
Or for Outlook 2013: http://support2.microsoft.com/kb/2899504
Regards,
Winnie Liang
TechNet Community Support

System Preferences, Address book, and ical suddenly won't open

As I said My system Preferences, Address book, and ical suddenly won't open. This seemed to have happen all at once. The only unusual thing to happen lately is that my ipod was corrupted and I resored it last night. Now when I try to open these programs I get one or two bounces on the icon, then nothing. My other programs including itunes seem to work fine. There are no error messages at all.

/System/Library/Frameworks/Message.framework/Versions/B/Message (file is empty)OK, this is an important part of your basic system and will need to be restored.
First you should boot from your Install Disk and repair your disk: see Using Disk Utility and fsck to resolve startup issues or perform disk maintenance.
Then I think you would be wise to consider an Archive & Install. See Mac OS X : About the Archive and Install Feature. This should put back the missing file(s). You will also then need to re-apply the Mac OS X 10.3.9 Update (Combo), and anything else Software Update says is missing.
Post back and let us know how you get on!

Offline address book virtual directories. powershell

Hi ,
how can i using powershell, to add a another oab virtual directory to the offline address book virtual directories.
Get-offlineaddressbook |fl virtualdirectories will bring all existing ones. I want to be able to add another Virtual directory to this multi valued attribute
any help?
ammarhasayen

I know I am replying to a 2-year old thread, but I just worked out the answer and I feel this is a good place to share it. I also know my answer is for Exchange Server 2013, not 2010, but I hope it might help anyway.
$NewVirtualDirs = @()Get-OfflineAddressBook -Identity "Default Offline Address Book" | Select-Object -ExpandProperty VirtualDirectories | ForEach-Object { $NewVirtualDirs += $_.ObjectGUID.ToString() }$NewVirtualDirs += (Get-OabVirtualDirectory -Identity "lon-cas2\OAB (Default Web Site)").Guid.ToString()Set-OfflineAddressBook -Identity "Default Offline Address Book" -VirtualDirectories $NewVirtualDirs
I used the GUID because the Name property of the virtual directory does not include the machine name ("OAB (Default Web Site)" instead of "lon-cas2\OAB (Default Web Site)")
The following code (my first approach) does not work (which is a shame).
Set-OfflineAddressBook -Identity "Default Offline Address Book" -VirtualDirectories @{Add="lon-cas2\OAB (Default Web Site)"}
As an aside, I think Fiona's question "May I know why you want to create additional OAB VD?" needs addressing. The answer is 'For fault tolerance." A single OAB virtual directory is a single point of failure, which is bad. I'm a little
surprised a moderator here doesn't understand the value of fault tolerance.
Craig D. Beere, MCT

Why does Lion KEEP reversing changes you make in address book and other applications without your consent and without wanting it to??? Plus address book will NOT import old address book contacts from Snow Lepoard 10.6 and keep them. This Lion OXS 7 is ..

Why does Lion KEEP reversing changes you make in address book and other applications without your consent and without wanting it to??? Plus address book will NOT import old address book contacts from Snow Lepoard 10.6 and keep them. This Lion OXS 7 is .. becoming very frustrating ... it will NOT keep changes made in the Address Book and it has destroyed my contacts which I only have electronically since 10.4 in my address book. I am NOT happy with this OS7 it has a lot of issues and faults. How can one stop automatic reversing of data when inputting???
Please help!
Wished I NEVER upgraded to this Lion!!!
Carmelo

Relax. Your address book database is corrupted.
If you are syncing your Contacts with MobileMe or something else, disable it for now.
Backup your address book by going to File>Export>Address Book Archive.
Quit Address Book.
Open your Library by holding down the Option (alt) key while selecting the Go menu in Finder. Select Library. Navigate into your Application Support/AddressBook folder and delete the addressbook-v22.abcddb file.
Open Address Book. It will recreate the database from the raw data.
See how that works. If it is ok, then reenable syncing and see how that works.

Offline Address Book and GAL corrupted.

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